Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
www.ITpreneurs.com
www.ITpreneurs.com ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I info@ITpreneurs.com
ISO1022
Requirements for ISO/IEC 20000 + Achieving ISO/IEC 20000
Certificate: None I Duration: 1 Day I Course Delivery: Classroom
Prerequisites
• ITIL Foundation certificate
• A minimum of 3-5 years working experience in the management of IT or in IT auditing
Learning Objectives
At the end of this course, you will be able to:
• Understand the principles of Service Management.
• Understand the benefits of applying ISO/IEC 20000 processes.
• Understand the implementation route to achieve ISO/IEC 20000.
• Understand the relationships among different Service Management processes.
• Understand what ISO/IEC 20000 means from a practical, real-world perspective.
• Identify the benefits of achieving ISO/IEC 20000 certification.
• Assess where you are now and what needs to be done to achieve certification.
• Define your path toward implementing ISO/IEC 20000.
• Define the relationships among different Service Management processes.
• Identify what is required for an ISO/IEC 20000 audit.
• Scope an implementation program for ISO/IEC 20000.
• Identify approaches to achieving ISO/IEC 20000.
• Identify the requirements of ISO 20000 - Part 2 of the standard.
Audience
Quality managers, IT support staff, IT consultants, IT process consultants, key business users, IT auditors, quality
consultants, IT service providers, purchase managers, senior managers, IT service managers, service improvement
program and project managers.
www.ITpreneurs.com ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I info@ITpreneurs.com
ISO1022
Requirements for ISO/IEC 20000 + Achieving ISO/IEC 20000
Certificate: None I Duration: 1 Day I Course Delivery: Classroom
Course Agenda
Relationship Processes
Resolution Processes
www.ITpreneurs.com ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I info@ITpreneurs.com