KPI ( Key Performance Indicator )

Key Performance Indicator

A performance indicator or key performance indicator (KPI) is a type of performance

measurement.An organization may use KPIs to evaluate its success, or to evaluate the success of
a particular activity in which it is engaged. Sometimes success is defined in terms of making
progress toward strategic goals, but often success is simply the repeated, periodic achievement of
some level of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.). Accordingly,
choosing the right KPIs relies upon a good understanding of what is important to the
organization. 'What is important' often depends on the department measuring the performance -
e.g. the KPIs useful to finance will be quite different from the KPIs assigned to sales. Since there
is a need to understand well what is important (to an organization), various techniques to assess
the present state of the business, and its key activities, are associated with the selection of
performance indicators. These assessments often lead to the identification of potential
improvements, so performance indicators are routinely associated with 'performance
improvement' initiatives. A very common way to choose KPIs is to apply a management
framework such as the balanced scorecard.

Key performance indicators (KPIs) are ways to periodically assess the performances of
organizations, business units, and their division, departments and employees. Accordingly, KPIs
are most commonly defined in a way that is understandable, meaningful, and measurable.

Strategic Performance Key Metrics

1. Understand various performance appraisals mechanics used to evaluate performance of

employees in multinationals organizations.
2. Provide practical techniques used to evaluate performance of employees
3. What are the common appraisal metrics for evaluating performance?
4. What are the core metrics in performance measurement in organization?
5. How to develop metrics in organization to evaluate performance
6. Assessment metrics that works for evaluation of performance

Overview Of The Course

a. Understanding the key metrics of performance appraisal

b. Key performance indicators reflect the organizational goals
c. Key performance indicators must be quantifiable
d. What is the difference between Results And Behaviors? . . . . .
e. Evaluate performance appraisal to avoid subjectivity and rely on metrics
Key Benefits to Participants

Understanding the concepts of metrics

Knowledge, skill and attitude are still essential for measuring results
Leading in a high performance work environment
Bridging greater cooperation hence increasing productivity through human relations with
subordinates and superiors
Avoiding gut and personalized feelings in appraising and evaluating staff
The metrics used in appraising staff in organization
The balance scorecard and KPI method approach
Handling conflicts in evaluation and appraisal

Overall Course Contents

1) Introduce Performance Metrics Concepts

2) Overview Balance Scorecard Process
3) How Balance Scorecard/KPI Works
4) Potential Of KPI Foundation Strategy Focused Organization.
5) Tips Of Building Financial Objectives/Internal/Financial
6) Financial Perceptive, Customer Internal, Internal, Learning Process
7) Basic Terminology
8) Balance Score Card as comparison with Other appraisal system
9) Strategy of KPI in performance Mgt
10) Tips for achieving internal objectives
11) Financial Perspective
12) Customer Perspective
13) Internal Business Process Perspective
14) Linking Balance Scorecard Measures to your strategy
15) Achieving Strategic Measures From Top to Bottom
16) Measuring Metrics in Balance Scorecard
17) Generating Smart Tools in Measuring Performance
18) Targets, Resource Allocation and Budgets
19) Inventory, Map Prioritize & Initiatives
20) Feedback and the Strategic Learning Process
21) Implementing a KPI Management Program
Who Should Attend

Anyone who are involved in the process of Key Performance Indicators and Staff who wish to
improve the knowledge on how to do Key Performance Indicators and administrating
performance for an organization

Methodology

Stimulating Lecture
Video Shows
Experience Sharing
Analytical Learning through Case Studies and Exercises
Workshop Sessions

HRDF CLAIMABLE TRAINING

HRDF REGISTERED TRAINING PROVIDER REGISTRATION NO: 690354W

Training Inquiries
Contact

Aaron Suresh Fernandez

Training Consultant
Email: aaron@malaysia-training.com
Key Performance Indicator Training & Consultancy