Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
IN
BAJAJ FINSERV
A PROJECT REPORT
Submitted by
M.Kiran Kumar
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Acknowledgement:
While submitting the project on CONSUMER DOURABLE LOAN I avail this opportunity
to express our gratitude towards all those all those who guided and helped to finish this project
successfully.
I express my deep sense of gratitude and heart full thanks to my executive Mr.sampath
and Ravi kumar those valuable guidance and encouragement, which has played a major role in
completion of this Project work. His esteem suggestion and encouragement from time to time
has always Helped in the completion of this project.
I am grateful to my non teaching staff for their moral support and co-operation.
(M.Kiran kumar)
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DECLARATION
Hereby declare that this project report entitled CONSUMER DURABLE LOAN
The finding of the report are based on the information collected by me during the study
And the result embodied in this study has not been submitted to any other university for
M.Kiran kumar
PLACE:
DATE:
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CONTENTS.
Name of the content
Introduction
Suggestions
Conclusion
Bibliography
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INTRODUCTION
About Bajaj Fiserv
Bajaj Fiserv Limited is the holding company for the financial services businesses of the Bajaj
Group. Its insurance joint ventures with Allianz SE, Germany namely Bajaj Allianz Life
Insurance Company Limited and Bajaj Allianz General Insurance Company Limited are
engaged in life and general insurance business respectively. Its subsidiary Bajaj Finance
Limited is a Non Banking Finance Company engaged in consumer finance, SME finance and
commercial lending. Bajaj Financial Solutions Limited, a wholly owned subsidiary of Bajaj
Fiserv Limited is engaged in wealth advisory business
The wind power project, the stakes in the life and general insurance companies and Consumer
finance along with their respective assets and liabilities got vested in Bajaj finserv Limited. In
addition to that cash and cash equivalent of INR 8,000 million (then market value) Was also
transferred to the company. The demerger has enabled investors to hold separate Focused stock
and also facilitate transparent benchmarking of the companies to their peer in their respective
industries.
The constantly changing demographics and dynamics of the Indian economy, has led to creation
of various needs of the average Indian customer now demands proper avenues of channelizing
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their savings. Financial protection and is also desirous of spending more on valuable goods and
services.
All these wants need to be met by dynamic players in the financial services space. Bajaj finserv
was formed specifically to cater to these needs. The company was also formed to touch and
improve the lives of a growing number of people in the country. And in doing so, deliver
superior corporate values to its shareholders. The operating companies carry with them the
Bajaj brand, which carries with it decades of commitment to business ethics, integrity and
highest standards of fiduciary responsibility.
NAME DESIGNATION
S H Khan Director
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Vision of Bajaj finserv
B ajaj Finserv has a vision to become a full fledged financial services company and be the
financial partner to the Indian consumer and help him across his financial needs, whether for
finance, for investment management, for protection or for post retirement support, throughout
his lifecycle. Bajaj Finserv is a consumer focused company with emphasis on profitable growth
and operational efficiency to deliver best results to all its stakeholders
Awards
Top 3 Financial Services Company
We're proud to be ranked amongst the Top 3 Financial Services Companies to work for in India.
The ranking was conferred on us by Great Places To Work (GPTW), the gold standard in
ranking the worlds best workplaces, at a special event hosted in Mumbai on 21 June, 2013.
GPTW conducts this survey every year amongst more than 500 companies across India. This
year more than 530 companies participated in the survey.
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Types of finances Bajaj Finance
The Bajaj finserv is the most diversified non-bank finance company in the country, the Bajaj
finance largest financier of consumer durables in India and one of the most profitable firms in
the category. Hereunder are summary details of our portfolio of businesses, with a brief
description on each.
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Need for study
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Need for study
In the urban areas 50% of people are taking the loan from Bajaj finance. and other finance
Because there are parching the consumer Durable durable product in EMIs facility.
The customers are spending their money for consumer durable products like TVs, Smart phones
Daily around the city the people are spending amount is Rs:50,00,000 to purchase the
consumer product
The customer was not pay the total amount at the time
This point is play the key role on Bajaj consumer durable loans. The Bajaj finance was
observed the point they are providing good financial facility to the customers.
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Scope for study
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Scope for study
The Scope of the study is if we see the current position in finance market
The number of financial companies are entering in to the market. the competition
Was so high in the finance market. How the Bajaj will stand in the present market
To giving the new offers to the customers to stand in the market.
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Objectives of the study
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Consumer Durable Loans
The customer was asked question to me
What is a Consumer Durable loan?
The Consumer Durable loan is a loan for purchase of household items like Washing
Machines, Refrigerators, AC's, Color TV's, LCD, Microwaves etc.
The Present in the top 79 cities of the country, the Bajaj finance the largest Consumer
Durables Financier in India. They financed over 10% of all consumer electronics sold in the
country in the last year. The Bajaj finance one out of every four LCD and Plasma televisions
sold in the country. Last year, they acquired more than 1.45 million new customers, through our
over 2,500 points of sale across the country.
The Bajaj existing customers can enjoy special benefits of their relationship with the EMI card.
With EMI card, any of Bajaj existing customers can go and buy their next consumer durable
from Bajaj partner outlets with the simple swipe of the EMI card. There is no need for any
additional documents.
they have recently introduced Extended Warranty on all purchases made through their
Consumer Durables Finance. With Extended Warranty, you get an additional one-year
warranty, over and above the manufacturer's warranty on your consumer durable.
For more details on the EMI Card and Extended Warranty, click on the 'What We Do' button on
the top of your screen and make a selection from the drop-down menu.
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Benefits & Features of Consumer Durable
Loans in Bajaj Fiserv Lending
In my point of you the Bajaj finance providing good features to the customers. The customers
are fully satisfied with Bajaj features.
Features
o The Bajaj finance was offering loans on EMI for consumer durable goods no other
finance can match this features & benefits the Bajaj Finserv Lending has to offer. From
schemes to quick approvals to minimal documentation, they do everything to make it
easy for you.
o Whether its an LCD TV or a split AC, Smart phones, laptops you can get loans for
consumer durable loans ranging from Rs 7,500 to Rs 500,000.
o The customer can get approval for a loan in anywhere between 3 to 15 minutes.
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Benefits
The Bajaj Fiserv Lending providing pre payment facility to the customers they can
reduce their EMI or tenor or both by repaying their loan on time. customer can prepay up
to 6 times in a calendar year at any interval with the minimum amount per prepay
transaction being not less than 3 EMIs. Also there is no limit on the maximum amount.
The Bajaj finance providing 0% finance options only with Bajaj Finserv Lending. (select
schemes are interest bearing)
The Bajaj finance also offer you special flexible repayment options
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The loan process
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The loan process
How to participate?
The loan process is simple in Bajaj finance the few steps are to participative by both customer
and Executive.
First step :The Bajaj executive asks that the customer has any previous loans in the Bajaj
finance or in else any financial companies or the customer is credit card user.
Second step: The response from the customer with respective to previous loans is gained
by the executive.
Third step: The executive asks about the necessary documents require in the loan process.
Then the executive explains about their schemes with respective to the products
purchasing by the customer.
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Required documents:
Photo Id Proof
Residence proof
Salary Slip
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Fourth step: the loan process takes place by the preparation of delivery order by the Bajaj
executive to the customer then the customer receives the product the loan process is
finishes. The charges collected for the loan process
o If you are a salaried person your age should be between 23 years to 60 years.
o If you are Self Employed your age should be between 23 years to 65 years.
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How many new and existing customers are
taking loan?
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How many new and existing customers are
taking loan?
No.of customers
Existing
New
I observed in the Bajaj finance the existing are preferring for Bajaj finance because due
To the good service.
The Bajaj offering flexible EMIs to customer so there are preferring to the Bajaj finance
than other finance company in the market.
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What is an EMI card and Advantages of EMI card
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What is an EMI card? Advantages of EMI card
What is an EMI card?
Bajaj Fiserv Lending EMI card is a pre-loaded card with a pre-approved * Consumer Durable
& Lifestyle Product Loan. We can use this card to buy our favorite consumer durable (or
lifestyle products) at * by simply swiping your card at our partner retail outlet
With this card we can come to know that the customer is existing customer for more than
three month.
For their next purpose of buying products thy do not need to bring all the documents
which was given before
Now simply Swipe, Sign and Buy any consumer durable or life style product of your
choice with your EMI (Existing Member Identification Card), only from Bajaj Finserv
Lending. No need to gather another set of documents or go through the process of
applying for a loan.
The pre-approved loan amount on our EMI card depends on the loan amount assigned to
BFL at the time of we are taking a Consumer Durable or Lifestyle product loan. This loan
amount varies from Rs. 30,000 to Rs. 1,25,000/-
We can use the EMI card at any of our partner retail outlets across 65 cities in India.
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Features and Benefits of EMI card
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Features and Benefits
The Bajaj finance EMI card is the innovation to the bring new technology to consumer durable
loansIt is very easy to communicate with customer.
Pre-Approved eligibility:
The EMI card carries a pre-approved loan in our wallet. we can avail of our loan facility
to purchase any consumer durable & lifestyle product of our choice.
Instant approval:
Simply Swipe, Sign and Buy with our EMI card. The moment we swipe our card, we can
get instant approval, subject to the amount pre-approved for you.
Minimum documentation:
For using your EMI card, we don't want to give any documents. Our EMI card carries all
the necessary information required.
Preapproved Offers:
As an existing customer, we can get exclusive preapproved offers from time to time
across a host of your partner retailers and manufacturers.
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How to Apply EMI card
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How to Apply EMI card
We can apply for our EMI card at the time of the purchase (or through your Customer
Portal login on Bajaj finance website, if we are an existing customer of consumer
durable loan or lifestyle finance). Our EMI card will come after the completion of three
EMIs.
Buying your consumer durable / life style product:
We can sign up for our EMI card when we buy your consumer durable through any of
your retail partners. Our EMI card will be sent to you after 4 months of loan repayment,
subject to timely repayments of our loan installments.
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Eligibility and Documents for EMI card
EMI Card is issued only to our existing customers
Only the following documents are required for getting your EMI card:
Open ECS mandate duly signed (Open ECS is same as other ECS with an extended
period so that we dont have to give fresh ECS for your purchases in future.)
One cancelled cheque
KYC formalities (valid photo id proof and address proof)
Note: some customers are existing and new for Bajaj but they dont
have the EMI card because EMI limit not there. The EMI limit is there for
new and existing they are Eligible for the EMI card
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Difference between Bajaj finance and other
finance
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Difference between Bajaj finance and other
finance
Bajaj finance:
It is very friendly to customers.
It providing good financial services to the customers.
And the Bajaj providing 0% interest to the customers.
And the Bajaj finance providing EMI facility for existing
customers.
Simple steps for taking the consumer durable loans
Spot approval without any delay and verification
Flexible EMIS are offered to the customers
They are offering low down payment
Bajaj finance is now available any shopping malls in the 62 cities
with best performance.
In Bajaj finance we require CIBIL score minimum 750 by this we
can come to know that he is regular customer.
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In any other finance
In any other finance we can apply for the loan with CIBIL score
less than 750 by this they may face the fraud customers.
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FINANCE ANALYSIS OF BAJAJ FINSERV
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Financial year 2013 compare to financial 2012
(In crores)
25,000
20,000
15,000
FY 2013
FY 2012
10,000
%change
5,000
0
Consumer S M E FINANCE Commercial Total
finance lending
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Bajaj financial performance for FY 2013 and
the previous year
In crores
700
600
500
400
FY 2013
300
FY 2012
200
100
0
Profit after Tax
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Bajaj finance store finance sale Report
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Bajaj finance store finance sale Report
Total
Store cash finance Logins Billings
Date Name sale Tickets sale (Finance) (finance) Percentage
20/05/14 ASR nagar 17.58 118 7.89 23 22 45%
20/05/14 Amsri 6 5 1.5 7 6 25%
20/05/14 Attapur 3 39 1.35 5 5 45%
20/05/14 Banjarahills 10.19 47 4.79 12 9 47%
20/05/14 Inorbit mall 11 89 1.69 7 5 15%
20/05/14 Kachiguda 3.8 55 1.5 4 3 39%
20/05/14 Vikrampuri 2.11 22 1.07 3 2 51%
20/05/14 kompally 6 52 2 8 10 33%
20/05/14 Kukatpally 10.13 83 2.7 7 6 27%
20/05/14 Malakpet 6.8 55 2.1 7 6 31%
20/05/14 Shivam 11.15 86 3.1 11 9 28%
TOTAL 87.76 702 29.69 94 83 34%
30
25
20
15
10 Column4
5 Column1
0
Column2
Column4
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Who is the competitor for Bajaj finance
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Who is the competitor for Bajaj finance
1) Who are competitors of Bajaj Finance?
A) Reliance b) Tata capital C) Bajaj finance d) capital first
40
35
30
25
20
15
10
5
0
Realiance captial
Tata captial
Bajaj finance
capital first
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Customer opinion about the Bajaj finance
A) Good b) average c) bad d) below average
70
60
30
20
10
0
good average below bad
average
I observed the customer was fully satisfied with the Bajaj finance. When customer was
taking loan from the Bajaj he was feeling was very good.
Because the Bajaj providing good service to the customers thats why the customer was
given good marks to the Bajaj finance.
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Customers are satisfied with Bajaj schemes
A) Yes B)No
80
60
40
20 Column2
0
Yes
No
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Limitations
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Limitations
The Bajaj finance will not give the Finance to city outside customers.
And another problem is CIBIL score. To take the loan from the Bajaj finance the CIBIL
score must be 750 above not below. Comparing to other finance their CIBIL score was
650 above. I observed so many customers Their CIBIL score was 735, and some
customers 745 but there are not eligible for the loan due to the CIBIL score.
Sometime online EMIs transactions are getting problems for the customers.BecauseSome
technical problems EMI transactions will not happen. This problem effect for customers.
Like cheque Bounces, I observed so many cases are happening on Bajaj finance.
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SUGGESTIONS
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SUGGESTIONS
My suggestion is please decrease the CIBIL score 750 to 700.
Give the loan to the city outside customers
Please do the Marketing.
Provide more schemes for customers
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CONCLUSION
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CONCLUSION
The study concludes that the Bajaj finance the strongest finance for the consumer durable
products. and the Bajaj was providing very good schemes for the customers .the customers are
very happy with the Bajaj EMI card. Bajaj was giving the good service to the customers Bajaj
was very close with the customers. I learned lot of things in this project. Thanks you for giving
this project to me.
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BIBLIOGRAPHY
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Bibliography
WWW.BAJAJFINSERVLENDING.IN
WWW.WIKIPEDIA.COM
WWW.CONSUMERDURABLESECTORREPORT.COM
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