LIST OF FRONTLINE SERVICES

SERVICES: 1) TRANSFER OF OWNERSHIP OF TITLED, UNTITLED LAND, BUILDING AND MACHINERIES WITH
SEGREGATION OF PORTION SUBDIVISION / CONSOLIDATION
DURATION OF
ACTIVITY
SERVICE (UNDER PERSON IN
STEPS CLIENT NORMAL FEES REQUIREMENTS
PROVIDER CHARGE
CIRCUMSTANCE
S)
Acknowledges Simple For subd. With
request, subdivision / Transfers of Titled
records/encodes consolidation Property:
Submits
with Job Order ARC w/out transfer. 1. Approved Subd.
request for
Number indicated 5 minutes per Adm. Aide No Fees. Plan by DENR.
transfer of
on Request Slip transaction VI / or Adm. Fees such as: 2. Certified Xerox
ownership
Form and issuance Asst. II 1. Transfer Tax copy of Title.
1 of Job Order Slip to 2. Capital 3. Deed of Sale/or
clients Gains Tax / any Document of
Estate Tax / Conveyance.
Follow-up Indorses request Donors Tax 4. Certificate of
request thru Slip/ supporting (CAR) Non-Delinquency
Tax Mapping
telephone documents for 3.Documentar 5. Transfer Tax
2 Aide
within three assignment and 5 minutes y Stamp Tax 6. BIR clearance
(3) working monitoring 4. Certificate 7. Registration
days of Non- with RD (For Re-
3 Assigns to TMD Delinquency checking & Audit
Personnel for 5 minutes Taxmapper (All being only)
processing IV/ required
indicating assigned Taxmapper III before
 Registration at
personnel in the Registry of Deeds)
Request Slip

PlottingPIN
Boundary
assignment;
location & brgy. 25 TMD Process
identification & minutes/FAAS TM I, II, III &
4
annotation of Tax mapping
Plotting status (E- Aide
Processing &
Manual on TMD
Record)

For Subdivision /
E-Approval and TMDH Consolidation with
Review as well as Taxmapper no transfer of Title
5
paper approval on 15 minutes IV or or Titles
request slip Taxmapper III 1. Approved Subd.
or Consolidation
Plan for plotting
Releases purposes.
documents to 2. Certified Copies
6 Receiving Clerk of TM Clerk of Titles
Assessment 5 minutes (Not needed for
Division Unregistered
Lands)

Assigns task to
7 LA00 IV
concerned
personnel 5 minutes
 Encodes Unit
Value, Adjustment LAOO I, II, III
8 classification actual or
use & verifies 15 minutes Assessment
previous data Clerk

Annotates
LAOO III
encumbrances or
LAOO II
Court Case in E- 15 minutes
9 Records Div.
FAAS & paper trail
(Request Slip)
Reviews & checks
Assessment
FAAS Annotated.
10 5 minutes Receiving
For endorsement to
Clerk
LAOO IV (ADCOD)
Review E-FAAS w/
Documents
presented
recommending LAOO IV
11 10 minutes
approval on E-FAAS LAOO III
as well as affix
signature on paper
trail (Request Slip)
Indorse to Releasing
Assistant City Clerk
12
Assessor. 3 minutes Assessment
For further Review Division
13 Receives E-FAAS if 10 minutes Assistant
in accordance with City Assessor
documents
presented RA 7160,
IRR, Tax Ordinance
 of the City for
endorsement to
City Assessor for
final Approval.
Comments affixed
on Paper Trail
(Request Slip)
City Assessor
E-FAAS reviewed & or in the
14 approved by City 10 minutes absence the
Assessor Assistant
City Assessor
Follow-up
request by Notify clients as to
15 Job Order the status of 2 minutes Adm. Aide VI
No. thru request
telephone
Releases & E-
numbers FAAS
Receives approved as
Records
16 copy of assessment of Real 15 minutes
Clerk
approval Property (ARP) to
Property owners,
OR
Releases ARP
through mail to
Administrativ
17 property owner with 10 minutes
e Division
the notice of
assessment
SERVICES: 2) SIMPLE TRANSFER OF TITLED LOT / UNTITLED LOT (AREA TO BE CHANGED IN RPTACS IS OWNER,
MEMO & TITLE NUMBER ONLY)
 DURATION OF
SERVICE ACTIVITY PERSON IN
STEPS CLIENT FEES REQUIREMENTS
PROVIDER (UNDER NORMAL CHARGE
CIRCUMSTANCES)
All fees should As provided for
be paid to the under the Manual
Receives, Register of on Real Property
ARC
Submits records/Encodes 5 minutes per Deeds & City Appraisal &
Adm. Aide
1 written with E-number transaction Treasurers Assessment
VI / or Adm.
request indicated on Office. Operations.
Asst. II
Request Slip Form (Before RD 1. Report from the
Registration) Register of
Deeds.
2. Certified
Indorse to ARC reproduced copy
Receiving Clerk of Adm. Aide of Title.
2 Waits 5 minutes
Assessment VI / or Adm. 3. BIR capital gain
Division Asst. II Tax
4. Transfer Tax
5. Cert. of non-
Assessment
delinquency
Clerk II
Head of Division 6. Notice of
Assessment
Waits assigns to staff for 5 minutes Publication (for
Div. to LAOO
E-FAAS encoding extra-judicial
IV & LAOO
3 settlement)
III
4 Waits 15 minutes LAOO I, II, III NOTE: Documents
Encodes Unit or should be
Value, Adjustment Assessment registered with
classification Clerk the Register of
actual use & Deeds
verifies previous
 data

Does the
Annotation of LAOO III
encumbrances or LAOO II
5 Waits
Court Case in E- 15 minutes Records Div.
FAAS & paper trail
(Request Slip)

Waits for Reviews & checks

results of FAAS Annotated. Assessment
6 review of For endorsement 5 minutes Receiving
document to LAOO IV Clerk
s (ADCOD)

Review E-FAAS w/
Document
presented
Waits for
recommending
review of LAOO IV
approval on E- 10 minutes
7 document LAOO III
FAAS as well as
s
affix signature on
paper trail
(Request Slip)
Waits for
further
Indorse to Releasing
review of
8 Assistant City 3 minutes Clerk
Assistant
Assessor. Assessment
City
For further Review Division
Assessor
 Reviewed E-FAAS
if in accordance
with documents
presented RA
7160, IRR, Tax
Waits for Ordinance of the
Assistant
9 further City for 10 minutes
City
Review endorsement to
Assessor
City Assessor for
final Approval.
Comments
affixed on Paper
Trail (Request Slip)

City
Assessor or
Waits for E-FAAS reviewed & in the
10 Final approved by City 10 minutes absence the
Approval Assessor Assistant
City
Assessor

Release & E-
numbering of
Receives
FAAS approved as
copy of
11 assessment of 10 minutes
approved
Real Property
ARP
(ARP) to Property
owners OR

Releases ARP 10 minutes Administrati

THROUGH MAIL ve Division
 with the notice of
assessment

SERVICE: 3) NEW ASSESSMENT OF LOT

DURATION OF
SERVICE ACTIVITY PERSON IN
STEPS CLIENT FEES REQUIREMENTS
PROVIDED (UNDER NORMAL CHARGE
CIRCUMSTANCES)
As provided for
Receives, ARC under the Manual
Submits Records/Encodes Adm. Aide on Real Property
5 minutes per
1 written with E-number VI / or Adm. Appraisal and
transaction
request indicated on Asst. II Assessment
Request Slip Form Operations.

Indorse to 1. Order of Award

receiving clerk of Tax Mapping issued by DENR /
2 Waits Assessment 5 minutes Aide DAR / NCIP
Division

2. Certification
Head of Division Taxmapper issued by DENR /
assigns to TMD IV/ DAR / NCIP
3 Waits
Personnel for 5 minutes Taxmapper 3. Approved
processing III Survey Plan

4 Waits for Plotting PIN 25 minutes/FAAS TMD

document Boundary Process
to be assignment; TM I, II, III &
processed location & brgy. Tax
Identification & mapping
 annotation of
Plotting status
( E-Processing &
Aide
Manual on TMD
Record)

TMDH
Waits for E-Approval and Taxmapper
review Review as well as IV or
5 15 minutes
and paper approval on Taxmapper
Approval request slip III

Indorse to
Receiving Clerk of
6 Waits 5 minutes
Assessment TM Clerk
Division
Distribution and
7 Assignment of
Waits 5 minutes LA00 IV
Work

Encodes Unit
Value, Adjustment LAOO I, II, III
classification or
8 Waits 15 minutes
actual use & Assessment
verifies previous Clerk
data
9 Waits for 15 minutes LAOO III
annotatio Annotation of LAOO II
n of encumbrances or Records Div.
encumbra Court Case in E-
nces FAAS & proper
trail (Request Slip)
 Reviews & checks
FAAS Annotated. Assessment
Waits For endorsement 5 minutes Receiving
to LAOO IV Clerk
10
(ADCOD)

Reviews E-FAAS w/
Document
presented
Waits for
recommending
review of LAOO IV
11 approval on E- 10 minutes
document LAOO III
FAAS as well as
s
affix signature on
paper trail
(Request Slip)

Waits for
further
Indorse to Releasing
review of
12 Assistant City Clerk
Assistant 3 minutes
Assessor. Assessment
City
For further Review Division
Assessor

13 Waits Receives E-FAAS if 10 minutes Assistant

in accordance with City
documents Assessor
presented RA
7160, IRR, Tax
 Ordinance of the
City for
endorsement to
City Assessor for
final Approval.
Comments
affixed on Paper
Trail (Request Slip)

City
Assessor or
Waits for E-FAAS reviewed & in the
14 Final approved by City 10 minutes absence the
Approval Assessor Assistant
City
Assessor

Releases & E-
numbering of
Receives FAAS approved as
15 copy of assessment of 10 minutes
ARP Real Property
(ARP) to Property
owners OR
Releases ARP
through mail with Administrati
10 minutes
the notice of ve Division
assessment

SERVICE: 4) NEW ASSESSMENT OF BUILDINGS AND MACHINERIES

 DURATION OF
SERVICE ACTIVITY PERSON IN
CLIENT PROVIDER (UNDER NORMAL CHARGE FEES REQUIREMENTS
CIRCUMSTANCES)

Receives, records
Submits and assigns
AO V / Adm.
1 written communication # 2 minutes
Asst. II
Request for ocular
inspection

Checks attached
documents and 5 minutes LAOO IV
2 Waits
assign request to
Appraisers

Waits for
actual Advises real
LAOO III
inspectio property owners
3 LAOO II
n and for actual 2 hrs
LAOO I
verificatio inspection
n
Records / Encodes ARC
with E-number Adm. Asst
4 Waits indicated in 5 minutes II / Adm.
Request Slip Aide VI
Recorded-encoded
Waits for assignment 5 minutes Tax Mapping
5 and monitoring Aide
 Assigns to TMD
Personnel for Taxmapper
processing IV/
5 minutes
6 Waits indicating Taxmapper
assigned III
personnel in the
Request Slip

Plotting PIN
Boundary
assignment; TMD
location & brgy. Process
Waits Identification & TM I, II, III &
7. 25 minutes/FAAS
annotation of Tax
Plotting status mapping
( E-Processing & Aide
Manual on TMD
Record)

TMDH
E-Approval and Taxmapper
Waits for Review as well as IV or
8
review paper approval on 15 minutes Taxmapper
request slip III

Waits for Indorse to

9 release to Receiving Clerk of 5 minutes TM Clerk
Assessme Assessment
nt & Division
Appraisal
 Div.
Receiving
Clerk
Head of division
10 Waits
assigns to staff for 5 minutes LA00 IV
encoding
Waits for Encodes Unit
processin Value, Adjustment LAOO I, II, III
11 g of E- classification 15 minutes or
FAAS - actual use & Assessment
encoding verifies previous Clerk
data
Waits for
endorsem
ent of Annotation of
FAAS to encumbrances or LAOO III
12 Records Court Case in E- 15 minutes LAOO II
Division FAAS & proper Records Div.
(In-charge trail (Request Slip)
of
Annotation
)
Reviews & checks
FAAS Annotated. Assessment
Waits
13 For endorsement 5 minutes Receiving
to LAOO IV Clerk
(ADCOD)
Waits for Review E-FAAS w/
14 Review Document 10 minutes LAOO IV
/Approval presented LAOO III
recommending
approval on E-
FAAS as well as
 affix signature on
paper trail
(Request Slip)
Indorse to Releasing
Assistant City Clerk
15 Waits 3 minutes
Assessor. Assessment
For further Review Division
Received E-FAAS if
in accordance with
documents
presented RA
7160, IRR, Tax
Ordinance of the Assistant
10 minutes
Waits City for City
endorsement to Assessor
City Assessor for
16
final Approval.
Comments
affixed on Paper
Trail (Request Slip)
City
Assessor or
Waits for E-FAAS reviewed & in the
17 Final approved by City 10 minutes absence the
Approval Assessor Assistant
City
Assessor
18 Receives Release & E- 10 minutes
copy of numbering of
ARP FAAS approved as
assessment of
Real Property
 (ARP) to Property
owners OR

Release ARP
through mail with Administrati
10 minutes
the notice of ve Division
assessment

TRANSACTION: NEW ASSESSMENT OF BUILDING AND MACHINERIES

REQUIREMENTS: (As provided for under the Manual on Real Property Appraisal and Assessment Operations)
A. Buildings erected on Titled Properties
1. Picture of the building
2. Building Permit or occupancy permit
3. As- Built plan (floor plan) or actual measurement
B. Buildings erected on Untitled Properties
1. Picture of building
2. Certification from the Barangay Captain
3. As-built plan or actual measurements
4. Survey plan
5. Sworn statement of owner
C. Machineries
1. Receipt (price) of machineries
2. Picture of machineries
3. Sworn statement of owner
SERVICES: 5) REQUEST FOR HISTORY OF ONE (1) TAX DECLARATION ONLY (ONE (1) JOB ORDER ONLY) FOR COURT
PURPOSES
DURATION OF
SERVICE ACTIVITY PERSON IN
STEPS CLIENT PROVIDER (UNDER NORMAL CHARGE FEES REQUIREMENTS
CIRCUMSTANCES)
Submits
written
request
and Assists client in Assessment
1 2 minutes
Accomplish filling up ARS Clerk II
ARS (Action
Request
Slip)
Provide
Ask client re:
details
History of T. D.; Receipt of
2 required by 2 minutes LAOO II P 15.00 / TD
other details etc Payment
Service
Provider
Advice client to
Pay
pay certification
certificatio (10 minutes)
3 fee at the
n fees
Treasurers Office Client
Verify, search
RPTACS
4 waits 2 - 4 minutes / FAAS LAOO II
(FAAS/DOC) and
retrieve if any
Type / encode
5 waits 15 minutes LAOO II
details in form
Affix documentary Documentary
6 waits 2 minutes LAOO II P 20.00/each
stamp/seal Stamp
 Validate review
7 Waits sign accomplished
6 minutes LAOO IV
form and approved
City Assessor
Receives
copy of Releases History
8 2 minutes Client
accomplish as requested
ed History

SERVICES: 6) ANNOTATIONS: CANCELLATION OF MORTGAGE, ENCUMBRANCES ETC.; ONE (1) JOB ORDER ONLY
USUALLY FOR 2FAAS
DURATION OF
SERVICE ACTIVITY PERSON IN
STEPS CLIENT PROVIDED (UNDER NORMAL CHARGE FEES REQUIREMENTS
CIRCUMSTANCES)
Receives, records
Accomplis
1 ARS 2 minutes Client
h ARS
2 Waits Verifies, Assess 2 minutes Assessment -Deed or Real
submitted Clerk II / Estate Mortgage
documents LAOO III -Discharge /
Cancellation of
Mortgage
- Certificate of
Non-delinquency
-Valid I.D.
-Receipt
(payment of fees)
-Duly notarized
 original copy or
certified

Advices client to
Pay
pay annotation fee
3 required (10 minutes) Client P 15.00 / T.D. Receipt
at Treasurers
fees
Office
Assessment
Verify, Search
4 wait 3 minutes Clerk II /
RPTACS
LAOO III
Encode Annotation
Waits for Assessment
on particular Tax
5 annotatio 5 minutes Clerk II/
Declaration(T.D.)
n LAOO III
Validate, review
LAOO IV /
Waits for and to be signed
City
validation by division head
Assessor /
and and approved by 5 minutes
Assistant
6 review City Assessor/
City
Assistant City
Assessor
Assessor

Affix Assessment
Documentary
7 Seal/Documentary 2 minutes Clerk II / P 20.00 / T.D.
Stamp
Waits Stamp LAOO III

8 Receives 5 minutes Assessment

copy of Releases FAAS to Clerk II /
document requester, file LAOO III
original copy of
 document / FAAS

SERVICES: 7) A .CERTIFICATE OF ASSESSMENT ONE (1) JOB ORDER ONLY

B CERTIFICATE OF NON-PROPERTY ONE (1) JOB ORDER ONLY
C. CERTIFIED TRUE COPY OF T.D./ARP ONE(1) JOB ORDER ONLY
DURATION OF
SERVICE ACTIVITY (UNDER
STEPS CLIENT FEES REQUIREMENTS
PROVIDED NORMAL PERSON IN
CIRCUMSTANCES) CHARGE
Accomplis Receives, records
1 2 minutes Client
h ARS ARS
Provide Interview,
details investigate as to:
required Name, status, sps. Assessment
2 2 minutes
by , T.D. location of Clerk
Service prop., purpose,
Provider etc...
Pay Pay certification
Receipt of
3 required fee at the (10 minutes) Client P15.00/TD
Payment
fees Treasurer's Office
Verify, search
RPTACS Assessment
4 Wait 2 minutes / FAAS
(FAAS/DOC) and Clerk
print out if any
 Documentary
Affix documentary Assessment
5 Wait 2 minutes 20.00/each stamp
stamp/Seal Clerk
Validate review,
sign by Division
Wait for LAOO III /
6 Head and or 2 minutes
approval LAOO IV
approved by City
Assessor
Receives
copy of
Release of Assessment
7 certificati 2 minutes
Certification / TD Clerk
on