Knowledge Base

Knowledge Base
The SAP Support Knowledge Base Search, found in the SAP ONE Support Launchpad
(https://launchpad.support.sap.com/), allows you to search a variety of repositories; including SAP Notes, SAP
Knowledge Base Articles (KBAs), SAP Community content, and more.

Enter keywords or an SAP Note / KBA number Search

Whats the dierence between an SAP Note and an SAP Knowledge Base Article?
SAP Notes:

80% of SAP Notes contain coding corrections

Solve complex technical issues

Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution

Implementation tool for the coding corrections is available to help customer to implement SAP Notes

Translated into English, German and Japanese

SAP Knowledge Base Articles:

No coding corrections, therefore these cannot be downloaded using Note Assistant (/en/my-support/knowledge-
base/note-assistant.html)

Incident-specic documents

Instant publishing

Enriched content (such as embedded screenshots and videos)

Rating features to provide feedback on the quality of a KBA

Preview versions are available on search engines such as Google

SAP Notes & SAP Knowledge Base Articles

The Expert Search in the My SAP Notes & KBAs application lets you retrieve SAP Notes and SAP Knowledge Base
Articles based on advanced selection criteria, and save these queries for future use. This is helpful if you carry out
regular analysis of relevant information, e.g. identify SAP Notes regarding legal changes towards the end of your
company's billing cycles.

Launch the Expert Search (https://launchpad.support.sap.com/#/mynotes?tab=Search)

My SAP Notes & KBAs Help (/content/dam/support/en_us/library/ssp/my-support/help-for-sap-support-

applications/online_help-my_notes.html)

Did you know?

You are now able to nd preview versions of SAP Knowledge Base Articles on search engines such as Google, Bing and
Yandex.

Tip: If you add the term 'KBA' to your search, you will greatly increase the relevancy of your search results.

SAP Security Notes & News

Review and implement critical SAP Security Notes, report a potential security vulnerability to SAP, plan for upcoming
SAP Security Patch Days and read critical SAP Security News.

Learn more about SAP Security Notes & News (/en/my-support/knowledge-base/security-notes-news.html)

 Guided Answers

Guided Answers is an application which helps you troubleshoot and nd solutions to your
technical problems using a step-by-step guide. SAP experts document exact steps for
analyzing issues and make that available to you. Guided Answers will grow over time as our
products change, and accommodate new solutions and troubleshooting scenarios.

Use Guided Answers (https://ga.support.sap.com/dtp/viewer/#)

Note Assistant

Note Assistant is a powerful tool for rapidly implementing specic SAP Notes. It recognizes
dependencies on SAP Notes, support packages, and modications that have already been
implemented, which helps to ensure you implement all appropriate xes for your SAP
solutions.

Learn more (/en/my-support/knowledge-base/note-assistant.html)

Important SAP Notes & SAP Knowledge Base Articles

We know that it's important to get the information you need, and that is relevant for you. Access our SAP Notes
notication applications to see what type of information is the right t for you.

Side-Eects of SAP Notes

When applying support packages, some SAP Notes may cause harmful side-eects in other
areas of your SAP system. When SAP identies this situation, to correct the side-eect
problem a new SAP Note will be created and included in a future support package.

If you are planning to apply one single support package, the Support Package Overview
page in the Software Downloads application
(https://launchpad.support.sap.com/#/softwarecenter) gives an indication on which
additional notes you need to apply to correct any side-eect conditions.

In case a more complex system upgrade is planned, the Maintenance Planner

(https://apps.support.sap.com/sap/support/mp) is the right tool.

Enter the Maintenance Planner (https://apps.support.sap.com/sap/support/mp)

How to retrieve a list of side-eects

(https://launchpad.support.sap.com/#/notes/2388572)

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