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STANDARD. THIS DRAFT IS NOT CURRENT BEYOND 8 October 2017.
BS 45002-0:2017
BS 45004
BRITISH STANDARD
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Contents
0 Introduction 5
1 Scope 5
2 Normative references 5
3 Terms and definitions 5
4 Context of the organization 6
5 Leadership and worker participation 8
6 Planning 10
7 Support 14
8 Operation 18
9 Performance evaluation 21
10 Improvement 23
List of figures
Figure 1 The PDCA cycle 8
Figure 2 Typical Audit Process 23
Foreword
Publishing information
This British Standard is published by BSI Standards Limited, under licence from The British
Standards Institution, and came into effect on XX Month 201X. It was prepared by
Subcommittee HS/1/-/4, National implementation guidance to ISO 45001 Drafting Panel,
under the authority of Technical Committee HS/1, Occupational health and safety
management. A list of organizations represented on this committee can be obtained on
request to its secretary.
Use of this document
As a guide, this British Standard takes the form of guidance and recommendations. It should
not be quoted as if it were a specification or a code of practice and claims of compliance
cannot be made to it.
Presentational conventions
The guidance in this standard is presented in roman (i.e. upright) type. Any
recommendations are expressed in sentences in which the principal auxiliary verb is
should.
Commentary, explanation and general informative material is presented in smaller italic type,
and does not constitute a normative element.
Contractual and legal considerations
This publication does not purport to include all the necessary provisions of a contract. Users
are responsible for its correct application.
Compliance with a British Standard cannot confer immunity from legal obligations.
0 Introduction
An occupational health and safety (OH&S) management system can help an organization
manage health and safety in the workplace for workers and other people affected by the
organizations activities.
A management system provides a framework for supporting and combining an
organization's different processes and elements that could affect OH&S performance. ISO
management system standards are based on the Plan Do Check Act (PDCA) cycle
and use risk-based thinking as a method of identifying risks and opportunities in all parts of
the cycle to improve performance and minimize negative outcomes.
This British Standard provides guidance to assist organizations to successfully implement
ISO 45001, in a way that is proportionate to each organizations size and complexity,
reflecting the organization's specific health and safety risks.
This British Standard can assist organizations in understanding their current OH&S
management system status and identifying any gaps that need to be addressed, whether
there is an existing system in place or not.
NOTE For further guidance, see and the Health and Safety Executive (HSE) guidance, Health and Safety Made
Simple (http://www.hse.gov.uk/simple-health-safety/)
Following the guidance in this British Standard and meeting the requirements in ISO 45001
can assist organizations to meet their legal requirements and other requirements regarding
OH&S, however organizations should ensure that specific legal requirements or other
requirements related to the context of their own organization are identified.
1 Scope
This British Standard describes the intent of individual clauses in ISO 45001 and provides
guidance on the implementation and application of OH&S management systems, with
examples of how to implement ISO 45001.
It is intended to help organizations implement an OH&S management system based on ISO
45001.
NOTE This British Standard does not add to, subtract from, or in any way modify the requirements of ISO
45001, nor does it prescribe mandatory approaches to implementation.
2 Normative references
COMMENTARY ON CLAUSE 2
Organizations wishing to implement an OH&S management system for the first time, or generally improve OH&S
performance, can use this document without direct reference to ISO 45001.
Organizations that wish to claim compliance to the requirements in ISO 45001 should refer directly ISO 45001
when using this document.
Normative references are documents that are considered essential for the full understanding
and use of the standard they are cited in. For undated references, the latest edition of the
document applies; dated references refer to a specific edition.
Neither this British Standard nor ISO 45001 contains normative references.
describe one part of a business, e.g. one department or one site - if that is the extent of the OH&S management
system. Similarly, the term top management refers to whoever directs or controls the organization the top
level decision maker(s). In practical terms top management can mean a small business owner, the executive
board or, in a non-hierarchical structure, everyone involved in taking high level decisions.
The definition of worker is also worth noting. In ISO 45001 worker is all-inclusive and refers to everyone
working under the control of the organization, including business owners, executive boards, senior managers,
interns, volunteers, all employees and contractors.
All of the terms and definitions within ISO 45001 can be found on the ISO Online Browsing Platform:
http://iso.org/obp.
a) Plan decide what the organization wants to achieve (taking into account the needs of
interested parties, risks and opportunities), and put in place the necessary processes
and resources.
b) Do put the plans into action.
c) Check monitor and measure processes and performance against requirements and
what you want to achieve.
d) Act take actions on lessons learned and to improve performance.
NOTE Further guidance on PDCA in relation to OH&S is provided by the HSE
(http://www.hse.gov.uk/managing/plan-do-check-act.htm).
a) aligning the OH&S management system with the organizations business objectives;
b) making sure the necessary resources are available;
c) encouraging workers and other relevant interested parties to get actively involved in
improving OH&S performance;
d) involving everyone in OH&S decision-making that affects them; and
e) promoting open discussion about OH&S matters and ensuring there is not a blame
culture.
The organization can improve OH&S culture by, for example:
1) providing clear and consistent leadership;
2) promoting formal and informal involvement of workers;
3) making sure rules or processes are practical and proportionate to the risks;
4) responding to serious incidents by applying appropriate rules and safeguards rather than
imposing blanket measures;
5) considering long-term, delayed and hidden impacts, e.g. extended time between
exposure to a hazard and ill health.
5.2 OH&S policy
The OH&S policy is a set of commitments to achieve positive OH&S outcomes.
The responsibility for establishing, implementing and maintaining an OH&S policy rests with
the organizations top management.
To meet the requirements of ISO 45001 the OH&S policy should be available as
documented information (see 4.3).
Commonly accepted practice is a one page statement of key principles, however the policy
could also be presented as a poster, a web page or anything else which meets the
organizations needs and complies with legal or other requirements.
NOTE There is no legal requirement for businesses employing less than five people to create a "written" policy,
however, they should be able to state what it is.
In developing its OH&S policy, an organization should ensure the agreed commitments align
with other policies in the organization and . that workers understand the overall commitment
of the organization to OH&S.
The policy should take account such things as:
a) the current OH&S situation and what you want to achieve
b) broader business objectives; and
c) opportunities for improving the health and safety of workers.
The OH&S policy should be reviewed periodically to ensure that it remains relevant and
appropriate to the organization. It is up to the organization how often this review is done and
to what extent the policy needs to be adapted.
If changes are made, the revised policy should be communicated, as appropriate.
5.3 Organizational roles, responsibilities and authorities
Top management is ultimately responsible for the OH&S management system, even if the
day-to-day decisions and work are delegated to others. What is delegated and to whom
should be clear and communicated effectively so that anyone affected understands who is
responsible for what.
6 Planning
COMMENTARY ON CLAUSE 6
This Clause provides guidance on how to plan for the OH&S management system, including identifying and
assessing the risks and opportunities associated with it and the actions necessary to deal with these risks and
opportunities.
This includes hazard identification, determining legal requirements and other requirements (i.e. other
commitments the organization has made), and setting objectives for improvement.
For opportunities, focus should be on those that can realistically be acted upon, with priority
given to those that can most improve performance.
6.1.2 Hazard identification and assessment of risks and opportunities
6.1.2.1 Hazard identification
The hazard identification process helps the organization recognize and understand hazards
in the workplace in order to assess, prioritize and eliminate or reduce risks.
Hazard identification should identify work-related sources or situations with the potential to
affect health or safety. This should be an on-going process, not a singular or timed event,
taking into account day-to-day fluctuations, e.g. variations caused by holidays or illness and
the effect on how activities are carried out, as well as obvious planned changes, such as a
major refurbishment.
Hazard identification methodologies vary, e.g. an organization can begin its hazard
identification by simply walking around the workplace, looking at manufacturers instructions
and considering past accidents and incidents and by consulting workers.
There are also different criteria for assessing the level of risk associated with different types
of hazards, e.g. stress assessments differ from those related to exposure to chemicals.
Hazards can be categorized in many ways, for example:
a) physical (e.g. working at height), chemical, biological (e.g. viruses, bacteria, harmful
plants);
b) psychosocial (e.g. stress, bullying, harassment), physiological (e.g. extreme
temperatures); and
c) mechanical and/or electrical.
Checklists can be used as a reminder of the types of potential hazards, however, such
checklists are never exhaustive.
NOTE Further guidance on hazard identification is provided by the HSE (http://www.hse.gov.uk/risk/identify-the-
hazards.htm).
6.1.2.2 Assessment of OH&S risks and other risks to the OH&S management system
Each organization should choose an appropriate way to assess risks, taking into account its
own situation and activities. Whatever methods are chosen should be appropriate in
balancing levels of risk with detail, complexity, time, cost and availability of reliable data. The
organization should involve workers closest to the activities in the assessment of risks,
including non-managerial workers, so that a full understanding is gained.
Some organizations develop generic risk assessments for typical activities taking place in
different sites or locations. Such assessment can be a useful starting point for developing
customized assessments for a particular situation. This approach can help make the process
more efficient and improve consistency of assessments for similar tasks. Care should be
taken to ensure that generic assessments fully consider the differing contexts of sites or
situations.
If the assessment method uses descriptive categories for assessing severity or likelihood of
harm, they should be clearly defined, e.g. clear definitions of terms such as likely and
unlikely are needed to ensure that different individuals interpret them in the same way.
The organization should consider the consequences of both short-term and long-term
exposure to hazards and how the risks might be increased by other factors, e.g. exposure to
fumes in a well-ventilated space can present a much lower risk than the same exposure in a
confined space. The risks can increase if additional relevant hazards such as extreme
temperature or prolonged exposure to a substance are present.
NOTE 1 For further information, see the HSE guidance on control of substances hazardous to health
(http://www.hse.gov.uk/ coshh/index.htm).
Particular attention should be given to the risks to sensitive (e.g. pregnant workers) and
vulnerable groups (e.g. young workers, inexperienced workers).
NOTE 2 For further information, see the HSE guidance (http://www.hse.gov.uk/vulnerable-workers/).
The organization should also consider risks which are not directly related to the health and
safety of people but which affect the OH&S management system itself and can have an
impact on its intended outcomes.
Risks to the OH&S management system include:
a) failure to address the needs and expectations of relevant interested parties;
b) inadequate planning or allocation of resources;
c) an ineffective audit programme;
d) poor succession planning for key roles; and
e) poor engagement by top management.
6.1.2.3 Assessment of OH&S performance and other opportunities
Opportunities to improve OH&S performance can include:
a) considering hazards and risks when planning a new facility, buying equipment or
introducing a new process and other planned changes;
b) alleviating monotonous work or work at a pre-determined work rate by ensuring workers
are rotated to other activities;
c) using technology to improve OH&S performance, e.g. automating high-risk activities; and
d) extending competence beyond requirements and/or encouraging workers to report
incidents quickly.
Opportunities to improve the OH&S management system can include:
1) making top managements support for the OH&S management system more visible, e.g.
through communications such as social media or highlighting OH&S performance in
strategic business plans;
2) improving safety culture and training;
3) enhancing incident investigation processes;
4) increasing worker participation in OH&S decision-making;
Legal and other requirements include those based on the hazards and OH&S risks related to
the organizations activities (see 6.1.2) and can include:
a) legal requirements such as:
1) regulations and codes of practice;
2) orders issued by regulators, e.g. an improvement or prohibition notice by HSE or
Local Authority inspector;
3) permits, licences or other forms of authorization; and
b) other requirements such as:
1) requirements of parent or partner organizations;
2) collective bargaining agreements;
3) voluntary adherence to sector or trade body guidance;
4) agreements with workers and other interested parties;
5) conformity to voluntary standards, codes of practice, technical specifications,
charters, etc; and
6) public commitments of the organization or its parent organization.
To fulfil all requirements, the organization should ensure that legal and other requirements
can be identified, evaluated for applicability, accessed, communicated and kept up-to-date,
e.g. by visiting regulatory websites and receiving notifications of new laws, or by receiving
updates from trade associations.
The organization should consider the legal and other requirements that are applicable to its:
1) sector;
2) activities;
3) processes, including equipment;
4) materials;
5) workers; and
6) location(s), including specific facilities.
The organization should ensure that relevant workers know how to access information on
applicable legal and other requirements.
NOTE It isnt necessary to keep copies of the requirements. Knowing how to access them and being able to do
so when needed is sufficient.
When the assessment of risks has identified the need for controls, the planning activity
should determine how these are implemented (see Clause 8), e.g. such as installation of
local exhaust ventilation or machinery guarding. Other controls can take the form of
measuring or monitoring (see Clause 9).The effectiveness of the actions taken could be
measured through the OH&S management system or through other management systems.
6.2 OH&S objectives and planning to achieve them
6.2.1 OH&S objectives
The organization should establish OH&S objectives for relevant roles in order to maintain
and improve the OH&S management system and to achieve continual improvement, e.g.
reducing health and safety risks, e.g. reducing stress levels.
Objectives should be linked to the OH&S risks, opportunities and performance criteria which
the organization has identified as having the highest priority. These should be proportionate
to the scale, complexity and nature of the organization, e.g. for a small and/or low risk
organization a single objective could be sufficient.
Once a level of performance has been achieved and no further improvement is practicable,
an objective may be set to maintain that level of performance pending new opportunities.
Types of objectives can include those to:
a) achieve a numerical value (e.g. reduce handling incidents by 20%, increase training by
20%);
b) eliminate hazards or introduce controls (e.g. noise reduction);
c) introduce less hazardous materials in specific products;
d) increase worker satisfaction in relation to OH&S (e.g. acting on worker suggestions),
e) increase awareness of, or competence in, performing work tasks safely; and
f) meet legal requirements before they come into force.
OH&S objectives can be broken down into tasks, depending on the size of the organization,
complexity of the objective and the intended timescale.
6.2.2 Planning to achieve OH&S objectives
When planning to achieve its OH&S objectives, the organization should determine:
a) what is to be done and by when;
b) the resources needed;
c) who is responsible; and
how the results are to be evaluated.
The organization should decide how OH&S objectives are documented and how it achieves
them, e.g. it can develop formal project plans for complex objectives with multiple tasks or
choose to create a simple flow chart or bullet point list for simple objectives.
NOTE It can sometimes be useful to keep information on the background and reasons for particular objectives,
to help with future review, but this is not a requirement.
7 Support
COMMENTARY ON CLAUSE 7
This clause provides guidance on the support needed to ensure the OH&S management system can function
effectively, including the resources, competence, communication, awareness and requirements for documented
information.
7.1 Resources
The organization should work out the resources needed to achieve OH&S objectives, e.g.
money, people, equipment, organizational knowledge and any constraints, such as budget,
schedule that need to be taken into account.
7.2 Competence
To improve OH&S performance, it is important that both the organization and individual
workers understand what it means to be competent and how this can be achieved and
demonstrated. Competence includes having the ability to spot hazards and risks as well as
having the ability to perform activities in a way that protects the health and safety of workers.
The organization should ensure competence requirements are established, and that workers
have the relevant competence to carry their activities out. The competence of workers is
comprised of education, training, skills, and experience and can be demonstrated in different
ways, including formal qualifications.
As well as a general understanding of competence requirements, the organization and its
workers should identify tasks that require a specific level of competence before they can be
performed and/or safely, e.g. welding, or non-destructive testing. It might also be necessary
for workers to be formally qualified for some tasks, e.g. forklift or truck driving.
When a worker does not meet, or no longer meets, competence requirements, action should
be taken. Actions can include, but are not limited to:
a) mentoring the worker;
b) providing training;
c) simplifying the work or activity so that competence requirements are reduced without
compromising OH&S performance; and/or
d) re-assigning work to someone with the necessary competence.
The organization should evaluate the effectiveness of actions taken to increase competence.
For example, the organization can ask workers who have received training whether they
consider themselves to have achieved the necessary competence to do their work or assess
the workers competence through supervised activities.
When work is carried out by an external provider, the organization can put in place additional
controls such as specifying competence requirements in contracts or service level
agreements, or performing audits of the outsourced activities or functions . The organization
is responsible for determining the action to be taken and this can vary, depending on how
critical the competence is in ensuring OH&S objectives are met.
The organization should retain appropriate documented information that provides evidence
of a workers competence, e.g. existing HR and other information.
7.3 Awareness
Every worker should be made aware of the OH&S management system, what it is trying to
achieve, how it affects them and how their own actions can affect it. This is achieved when
workers fully understand their own responsibilities and authority to act, and how their actions
contribute to the achievement of OH&S objectives and the effectiveness of the OH&S
management system.
Workers should also be made aware of relevant hazards and related OH&S risks that can
impact them. Any investigations into incidents that relate to these hazards or risks or a
potential situation that could affect them should also be communicated, along with any
corrective actions taken to prevent a repeat of the incident.
Appropriate communication (see 7.4) is often key to achieving the necessary level of
awareness.
7.4 Communication
7.4.1 General
It is up to the organization to decide how it communicates information about the OH&S
management system to workers. Communications should be suitable for the audience,
taking into account diversity aspects such as gender, language, culture, literacy and
disability. It is also important to consider the complexity of the organization to ensure that
messages are communicated effectively across different levels and functions. For example,
whilst in some situations a page on the intranet or an email might work, in others a team
meeting, poster, video or handy wallet card might be more effective.
7.4.2 Internal communication
Communication within the organization should include information relating to:
a) top managements commitment to the OH&S management system (e.g. programmes
undertaken and resources committed to improving OH&S performance);
b) the OH&S policy, including what it means at a practical level for workers;
c) the identification of hazards and risks (e.g. information on process flows, materials in
use, equipment specifications and observation of work practices) and opportunities that
the organization intends to act on;
d) OH&S objectives and actions being taken to improve performance;
e) incident investigation (e.g. the type of incidents that are taking place, factors that can
contribute to the occurrence of incidents and results of investigations);
f) progress in eliminating OH&S hazards and risks (e.g. status reports showing the
progress of projects that have been completed or are underway); and
g) changes that might impact on the OH&S management system.
7.4.3 External communication
Communication with people outside of the organization can differ from internal
communication. The extent of the communication should be related to the OH&S risks faced
by external interested parties such as contractors and other visitors, and take into account
any relevant legal requirements and other requirements.
It is important to develop and maintain arrangements for communicating with contractors and
other visitors to the workplace. This can be done in different ways, depending on what needs
to be communicated and who it needs to be communicated to.
Contracts are often used to communicate OH&S performance requirements to external
providers such as contractors, but the organization should also use methods such as on-site
induction to raise awareness to individual workers of relevant hazards and risks, local rules
and precautions, or actions to be taken in case of emergency.
In addition to communicating performance requirements, the organization should
communicate the consequences associated with nonconformity with OH&S requirements,
e.g. the impact of an accident or incident or the possibility of cancelling a contract due to
poor OH&S performance.
If anything changes in relation to OH&S over the course of a period of work, this should be
communicated to external providers as soon as possible and a process for consultation with
contractors and other visitors put in place.
In addition to communication about specific OH&S requirements for activities being carried
out, the following should also be taken into account when communicating with external
providers:
a) the need to align external interested parties OH&S policies and processes with those of
the organization and other contractors at the worksite;
b) previous OH&S performance, trends and incidents;
c) the use of multiple contractors at the worksite;
d) emergency arrangements;
e) the need for additional consultation and/or provision for high-risk tasks;
f) processes for incident investigation, reporting problems and taking corrective action; and
g) arrangements for day-to-day communications.
Tools such as warning signs, posters, videos or audio messages can be effective methods
of communicating to occasional and infrequent visitors, e.g. delivery people, customers,
members of the public, to the workplace.
When deciding what should be communicated to such visitors, the organization should think
about such issues as:
1) specific OH&S processes and practices relevant to their visit, e.g. wearing a hard hat on
a construction site, or ear protectors in a noisy environment;
2) emergency evacuation arrangements and if there are planned drills during the time of the
visit;
3) traffic controls; and
4) accessibility.
The organization should ensure arrangements are in place for receiving, recording and
responding to relevant communications from external interested parties and for providing
relevant information in an accessible and timely way. Appointing designated contacts can be
an effective way of ensuring communication is consistent. This can be especially important
in emergency situations where regular updates are requested and a wide range of questions
need to be answered.
7.5 Documented information
7.5.1 General
Organizations should create and keep just enough documented information relating to the
OH&S management system and its processes to ensure that it is fully functional and meets
legal requirements and other requirements.
Documented information can be whatever suits the organization and the task at hand, e.g.
electronic spreadsheets, notes on smart phones, photographs, traditional log books or work
instructions, online instruction videos. For many organizations, a mix of different types of
documented information work well.
When there is a requirement to maintain documented information, this means keep it up to
date. A requirement to retain means that the information should be kept safely, unaltered, to
provide a record. When working electronically, version controls and passwords can be
effective ways of ensuring documented information is not changed without authorization.
In general, ISO 45001 is not prescriptive about the documented information required. This
might vary from organization to organization, e.g. documented information needed for a
small local bakery is likely to be simpler and less extensive than that required by an
international automotive parts manufacturer which has very specific customer (statutory and
regulatory) requirements.
7.5.2 Creating and updating
Where it is necessary for the OH&S management system, documented information should
be identified and described. This could mean giving something a title, e.g. Site rules on a
poster, a reference number, e.g. 20170610 Management meeting minutes, or anything else
that helps uniquely identify it to make sure the correct piece of documented information can
be found.
When creating documented information, consideration should be given to such things as:
a) translating into other languages;
b) software versions;
c) whether it is compatible with smart phones or tablets; and
d) accessibility for those with special needs, e.g. audio versions of text.
7.5.3 Control of documented information
Having decided on the documented information needed for the OH&S management system,
the organization should ensure it is available for all relevant workers at all levels and
functions as well as any relevant external interested parties.
The same documented information can be presented in different formats for different users,
however controls should be put in place to ensure it is used as intended, e.g. data cannot be
changed without permission and confidentiality is maintained on sensitive information.
8 Operation
COMMENTARY ON CLAUSE 8
This clause provides guidance on the operational planning and control necessary for the OH&S management
system and includes eliminating hazards and reducing OH&S risks, managing change, emergency preparedness
and response as well as requirements regarding outsourcing, procurement and contractors.
9 Performance evaluation
COMMENTARY ON CLAUSE 9
This clause provides guidance on evaluating the performance of the OH&S management system. Requirements
are specified regarding what needs to be monitored, measured and analysed, including legal requirements and
other requirements, together with arrangements for internal audits and management review.
The organization should prioritize actions based upon the identified levels of compliance and
in particular, any identified areas of non-conformance and, specifically, where the
organization is not complying with its legal requirements and other requirements.
Legislative compliance should be considered as a minimum standard in determining the
effectiveness of the health and safety management system.
9.2 Internal audit
9.2.1 General
Internal audits are an effective way of checking how the organization is performing.
Internal audits should be carried out to provide information on the performance and
effectiveness of the OH&S management system, to ensure that planned arrangements have
been implemented and that the OH&S management system is effectively implemented and
maintained.
9.2.2 Internal audit programme
Internal audits should be relevant to what materially affects the organization's OH&S
performance and how the OH&S objectives are achieved.
Audits should be planned and carried out by people who understand what they are auditing.
NOTE See Figure 2 for a typical audit process.
How an audit is done, how often and who by depends on the size and complexity of the
organization and its activities. Workers do not need to be professional auditors or have a
formal auditing qualification; however, they should meet the competence requirements set
out by the organization and be given appropriate guidance and training if necessary.
Ideally, audits should be conducted by workers who are not directly involved in the
processes or activities being audited to ensure that they are carried out as objectively as
possible and the results are unbiased. In small organizations, this is not always possible
and it is acceptable for someone to audit their own work. This is more effective in an
organization that has a positive OH&S culture and the objectives of the audit are to identify
areas for improvement rather than attribute blame for non-conformities.
To meet the requirements of this Clause, the organization should ensure that all elements of
the audit, e.g. planning schedule, scope and criteria, names of the auditor(s), results, non-
conformities and corrective actions taken or other outcomes such as improvement plans, are
kept as documented information. This can be in a format suitable to the organization, e.g.
formal audit plans and reports, or less traditional, e.g. data stored in a variety of spread
sheets, electronic documents or emails. It is important is that all of the information is
available to relevant parties.
Documentation
Initiating the
review and audit
audit
preparation
Preparing and
communicating the
final report
10 Improvement
COMMENTARY ON CLAUSE 10
This clause provides guidance on making improvements to the OH&S management system, including
requirements on how to handle incidents, nonconformities, taking corrective actions and achieving continual
improvement in the long term.
10.1 General
The organization should determine opportunities for improvement and implement the
necessary actions in order to achieve the intended outcomes of the OH&S management
system.
10.2 Incident, nonconformity and corrective action
Organizations should have processes in place to investigate incidents and other non-
conformities and provide a corrective action plan.
The fundamental aim of an investigation is to determine not only the immediate causes, but
also the underlying or root causes and to develop corrective actions to prevent recurrence.
The aim of an investigation should not be to apportion blame.
Incidents, including near-misses, should be investigated, so that recurrence or escalation
into more serious incidents can be prevented.
Examples of incidents, nonconformities and corrective actions include, but are not limited to:
a) incidents: work related near-miss events, injuries and ill health, exposures to health
hazards, occupational diseases, property and equipment damage where it can lead to
OH&S risks, including traffic accidents;
b) nonconformities: protective equipment not functioning properly, failure to apply legal
requirements, or prescribed procedures not being followed; and
c) corrective actions: elimination of hazards (see 8.1.2), substitution to safer materials,
design or modification of equipment or tools, development of procedures, improving the
competence of affected workers, changes in and use of personal protective equipment.
Root cause analysis refers to the practice of exploring what happened and why it happened,
to provide the input for what can be done to prevent it from happening again.
When determining the root cause of an incident or nonconformity, the organization should
use appropriate methods to ensure that the analysis is focused on prevention and not on
blame or punishment.
The investigation should establish the immediate and root causes of the incident, the
deficiencies and/or inadequacies in the relevant risk assessments and control procedures,
and the need for preventive measures and any necessary improvements in the OH&S
management system. There are also likely to be legal and business reasons for carrying out
an investigation.
Almost all incidents have multiple causes. These can be related to a range of factors,
including human behaviour, types of tasks and processes, equipment, competency or
management.
The level of investigation should be proportional to the potential health and safety
consequences of the incident. The incident should be reported and recorded internally and,
where appropriate, reported externally to relevant authorities.
NOTE For further guidance on how to make a RIDDOR report, see the Health and Safety Executive (HSE)
guidance (http://www.hse.gov.uk/riddor/report.htm).
person(s) and any controls implemented. This is necessary because the incident
might have changed the hazards or affected the usual controls. This assessment
should be reviewed as circumstances and people involved change (sometimes called
a dynamic risk assessment). Once the scene of the incident is made safe, casualties
can be treated and rescued. Making safe can, for example, involve isolating sources
of energy, preventing further leakage or spillage, neutralizing harmful substances,
extinguishing fires, or purging the atmosphere of smoke or gases.
The location of the incident should be secured in order to preserve relevant
information for the investigation. If anything is moved, its position should be recorded
as accurately as possible. The location should be handed back once the investigation
has the information it needs and it is safe to do so. Secondary scene information,
such as policies, training and maintenance records and risk assessments, can be
important in helping to establish the root cause.
It is good practice for minor incidents/near misses to be reported internally and investigated,
to prevent recurrence or similar incidents becoming more serious. Investigating and acting
on such incidents in a timely and transparent way can help build a culture of trust and
cooperation.
The investigation team should be led by a line manager or supervisor and include, as a
minimum, a competent health and safety practitioner and a worker or worker representative.
The investigating team should ensure that the findings, conclusions and recommendations
reflect the evidence and, where relevant, professional judgement available during the
investigation. Recommendations made to address the root causes are the most effective at
preventing recurrence and leading to continual improvement. Recommendations should be
communicated to all who might benefit from the lessons. All recommendations should be
specific, appropriate, proportionate, prioritized and timetabled. It is good management
practice to implement recommendations as quickly as possible, as a visible sign that
management are concerned about occupational health and safety. Top managers should
always review investigation reports.
When an occupational health issue is raised by a worker (or their representative), or
indicated by adverse environmental monitoring or health surveillance reports, absence
trends, or a relevant doctors note, the situation should be investigated following a similar
model as described.
10.3 Continual improvement
Continual improvement in the suitability and effectiveness of the OH&S management system
needs to be demonstrated. Such improvement should be focused on enhancing OH&S
performance and the culture that supports the management system.
Continual improvement can be achieved both through a step by step approach to improve
the OH&S management system over time and/or by breakthrough change/innovation.
Examples include:
a) introduction and implementation of good practices/benchmarking to improve processes
and reduce risks;
b) implementing suggestions and recommendations from interested parties; and
c) applying new technology, materials etc.