1 Electronic Administration

1.1 Foundations of Electronic Administration

Electronic Administration: Use of ICT by the Public Administration to provide administrative
services and products to citizens, private organisations, and other public administrations.
In English, it is more common to use the term electronic Government. However, this also
encompasses the use of ICT technologies for their legislative (electronic Democracy), executive,
and judiciary activities. In addition, e-Administration is used to provide administrative services
and products between private parties.

1.1.1 Cybersecurity Foundations of Electronic Administration

The e-Administration shall have the same legal certainty than the traditional Administration
based on paper documentation and in-person presence. To do so, the following general
cybersecurity principles shall be met:
Access Control
Identification: Correct identification of sender and deliver.
Authentication: Confirmation that an identity claim is truth.
Authorisation: Permission to access an information resource.
Traceability: Capability to verify the history of an identifiable entity.
Information Security
Confidentiality: Information is not made available or disclosed to unauthorized entities.
Integrity: Information is not modified unintentionally or by unauthorised entities.
Availability: Information is available when it is needed.

1.1.2 Electronic Administration Infrastructure

e-Administration and e-Commerce rely on the following technologies:
Digital Certificate: Electronic document that certifies the ownership of a public key by
the subject of the certificate, and thus, used for identification and authentication.
Public Key Infrastructure (PKI): Set of roles, policies, and procedures needed to create,
manage, distribute, use, store, and revoke digital certificates and manage public-key
encryption. Certificate, Registration, and Validation authorities manages PKIs.

1.1.3 Main Uses of the Electronic Administration

Main PKI uses are the following:
o Identification and authentication of entities.
o Non-repudiation of digital transactions.
o Encryption of data.
o Signing data with digital signatures.
o Providing trusted timestamping of data.
1.2 Spanish Electronic Administration
1.2.1 Spanish Electronic Administration Components
DNI Electrnico: The Spanish National Identification Document contains an electronic
chip that includes the citizens digital certificate, digital signature, biometric information
(fingerprint, face photo), and other personal information. It requires compatible
hardware and software for its use. DNI 3.0 (current version) is compatible with the
wireless technology NFC. dnielectronico.es
Digital document: Information of any type in digital format or stored in digital support,
following any specific format that allows its identification and differentiation of other
pieces of information. Public Administrations might issue digital administrative
documents.
Cl@ve: Digital identification of the citizen on the Administration.
o @Firma: Digital signature client. firmaelectronica.gob.es
o eVisor: Generation of authentic paper copy of the firmed digital document.
Sistema Integrado de Gestion Municipal.

1.2.2 State-level Electronic Administration Services

CERES (Fabrica de Moneda y Timbre) Major Spanish Certificate Authority.

DIRECT CITIZEN SERVICE
General access point of the Administration. administracion.gob.es (060 number)
o Citizens folder: Personal online folder in which the citizen has relevant public
administration information: state of their files in different administrations,
inscriptions in the register, notifications, etc.
o Digital notification service: notificaciones.060.es
o Others: Change of residence, registration in access test
Electronic Administration portal: administracionelectronica.gob.es
o Centro de Transferencia de Tecnologia
INFORMATION
Catalogue of open data from the government: datos.gob.es
INVOICES
e-Invoice platform: facturae.gob
General entry point of e-Invoices for the Administration: face.gov.es
REGISTERS
Electronic Common Register: Citizens can use them to present any document to any
administrative body. rec.redsara.es
o Electronic Empowerment Register: rea.redsara.es
o Others (representa, notaria)