Position Description

Position title Health Information Applications Functional Support Officer

Position number DJ8367
Division Youth Justice
Unit/Branch Justice Health
Classification/Grade VPS 4
Employment status Fixed Term, Full-time (until July 2019)
Position reports to Justice Health Information Systems Support Manager
Location Level 38, 80 Collins Street, Melbourne
Position contact Justice Health Information Systems Support Manager on (03) 9947 1464

Role purpose
Justice Health is the business unit of the Department of Justice & Regulation responsible for the delivery
of health services for persons in Victorian prisons. In Victoria, health services to person in prisons are
contracted to health service providers and Justice Health contract manages the health service providers
in public prisons. Justice Health sets the policy and standards for health care in all Victorian prisons and
monitors and reviews the performance of health service providers. Justice Health is also responsible for
facilitating an integrated approach to health service planning and service delivery, leading health
prevention and promotion activities, and facilitating the release of health information to community
health care providers, legal representatives and individuals.

Justice Health works in collaboration with the Department of Health and Human Services and
Corrections Victoria to also ensure the effective transition of prisoners back to the community from
prison (with particular focus on the health, mental health and AOD needs) and that mental health and
alcohol and drug treatment services are provided to offenders on community based orders or parole.

JCare is an electronic health information system that replaced the paper-based system across the States 14
prisons.
The system is used by staff at Justice Health, all health service providers. Staff include full and part-time permanent
GPs, psychiatrists and nurses, locums, management and administrative personnel and contract managers.

Corrections Victoria Intervention Management System (CVIMS) replaced the following:

Sex Offender Programs (SOP) Database
Offending Behaviour Programs Referral Information System (OBPRIS)
Unsupported MS Excel spreadsheets
It provides one central system for all Corrections Victoria clinical program data including the recently developed
Alcohol and Drug module, with the system structure and workflow based on actual business processes. The AOD
module system administration role is managed by Justice Health.

The Justice Health Case Management Systems (CMS) assists in a number of office and record keeping tasks relative
to prisoner health within the Victorian justice system including:
Recording and tracking of request (complaints, incidents, court requests, freedom of information request, health
information request etc.)
Tracking the tasks associated with actioning the various request types and their status from registration through
to closure.
Facilitation of TRIM document management
Cyclic reports associated with requests.

TRIM ID: CD/16/647796*

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Health Information Applications Functional Support Officer Position Description

The Health Information Systems Support Team provide specialist functional guidance to stakeholders on the
capabilities, configuration, correct use and problem resolution of Justice Healths Information Management applications.
The Team provides technical support with in-house software configuration and Release Management, management of
software and infrastructure service providers to ensure the maintainability, supportability and operability of these
systems.
The Health Information Applications System Administrator role has a core responsibility to ensure users have a
responsive support service to interact with.

Key accountabilities
Develop an extensive understanding of the Justice Health Information Systems (CVIMS, CHS, JCare) from a
functional and administrative perspective.
Ensure that appropriate activities are taken to anticipate, initiate and monitor actions to investigate and resolve
incidents and problems in systems and services.
Resolve (both reactive and proactive) incidents and problems throughout the information system lifecycle,
including classification, prioritisation and initiation of action, documentation of root causes and implementation
of remedies to prevent future incidents.
Use application management software and tools to investigate issues/trends, collect performance/audit
statistics and create relevant reports/communications to stakeholders and management.
Assist with the implementation of agreed remedies and preventative measures.
Provide specialist application guidance and sound advice to stakeholders of the Justice Health Information
Systems
Maintain application support processes and documentation, ensuring that all requests for support are dealt with
according to agreed procedures.
Provide onsite support to Health Information Application users as/where required.
Lead and champion continuous improvement of service delivery processes to ensure efficiency and business
based outcomes
Develop and maintain high quality application technical/process and user documentation within the Health
Information System Support Knowledge base system
Maintain effective working relationships with other teams within Justice Health, suppliers (CenITex, Intrahealth,
radiology and pathology providers), end users (health service providers and possibly Victoria Police), the
Departments IT group KITS, and Corrections Victoria
Fulfilment of service requests in line with support procedures.
Identify, record, manage, mitigate and escalate issues and risks
Ensure all activities are appropriately documented and recorded in the Departments record management
system (TRIM), to provide a trail of accountability
Other related activities as required to support delivery of the support service

* The Health Information Applications Support Team currently operates standard business hours only, however may be
required to offer an after-hours support option. The model may share responsibility for after-hours tasks across all
support team members. A pay loading will be offered for on call after hours work.

Key selection criteria

Technical expertise Proven track record of providing Level 1 and 2 supporting applications from a
functional and administrative perspective.
Knowledge of business procedures and practices within Health Care environment.
Experience working within ITIL framework.
Experience working in government is highly desirable

Knowledge and skills
Advanced Computer Skills - understands and applies advanced computer skills to
complex word processing, spreadsheet, presentation, or database functions.
Systems Thinking - applies advanced understanding to define systems of work and
contribute to the development of organisational frameworks.
Problem Solving - addresses complex organisational problems through

TRIM ID: CD/16/647796*

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Health Information Applications Functional Support Officer Position Description

development of far-reaching strategic approaches and responses, assessing multiple

variables and consulting widely to broker solutions and encourage joint ownership.
Service Excellence - conceptualises and implements strategic, organisational
service delivery frameworks and plans, addressing systemic issues effectively and
providing and meeting the long-term needs of stakeholders.
Organising and Planning - undertakes strategic, business, major project and
complex service delivery planning determining approaches to be taken and
delegating effectively to ensure achievement of business objectives.
Written communication - produces reports and recommendations which are
evidence-based, clearly argued and concise, and provide a sound basis for decision
making.
Influence and Negotiation - moves senior stakeholders in new directions using
strong negotiation techniques in contentious situations to settle differences and
achieve program outcomes.
Stakeholder Management - creates effective structures to manage stakeholders,
and negotiates with and influences diverse stakeholder groups on highly complex
issues in order to secure long-term gains for the area and/ or stakeholders.

Personal qualities Conceptual and Analytical Ability - uses conceptual thinking and sound analytical
approaches to support decision making in the work area.
Creativity and Innovation - designs and implements new or cutting-edge programs
and processes, and develops new insights into situations, applying innovative
solutions to make improvements in the work area.
Customer Focus - builds and sustains effective relationships with customers in
order to build a common understanding and address their needs.
Initiative and Accountability - takes responsibility for actions and proactively
implements work plan and addresses issues.
Decisiveness - uses available information and exercises good judgement to make
sound, timely and well-informed decisions.
Developing Others - actively supports others and provides opportunities and
practical assistance in developing their skills and capabilities.
Relationship Building - acts confidently to quickly build rapport with others and
provide a sound basis for productive relationships based on mutual trust and
respect.

Qualifications
A relevant tertiary qualification would be highly regarded (ICT / Health Informatics).
Knowledge of business procedures and practices within Health Care environment considered is desirable.
Relevant ITIL qualifications would be highly regarded.
Important information
The salary range for this position is set out in Schedule B of the Victorian Public Service Enterprise Agreement 2016.
Please refer to the Department of Treasury and Finance website (dtf.vic.gov.au) for further information.
Department policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant
grade. Any above base requests require sign off by an executive delegate and will be by exception only or where
required to match the current salary of Victorian Public Service staff transferring at level.
Individuals who have received a Voluntary Departure Package from a Victorian Public Service department/agency are
ineligible for re-employment for a minimum period of three calendar years from the date of separation.
The department is committed to providing and maintaining a working environment which is safe and without risk to the
health of its employees.
All appointments to the Department of Justice and Regulation are subject to reference checks and criminal record
checks. Some positions may also be subject to a medical check and/or Working with Children Check.
If the position is based in a prison or community corrections location or has offender management responsibilities,
employment may be subject to a number of additional pre-employment security and safety checks, including, but not
limited to:

TRIM ID: CD/16/647796*

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Health Information Applications Functional Support Officer Position Description

Pre-employment Security Check (Declaration Form).

National Police Record and Fingerprints Check and International Police Clearance (if applicable).
VicRoads Information Check and Interstate Drivers Licence Check (if applicable).
Department of Justice and Regulation employees are required to demonstrate commitment to:
The departments values and behaviours serve the community, work together, act with integrity, respect other
people and make it happen.
The environment the department is committed to minimising its environmental impact and requires all staff to
comply with its environmental policy.
Recordkeeping the department is committed to good recordkeeping and requires all staff to routinely create and
keep full and accurate records of their work-related activities, transactions and decisions, using authorised
systems.
Diversity the department embraces diversity amongst its staff and strongly encourages suitably qualified people
from all cultural backgrounds to apply.
Please visit About the Department on the Department of Justice and Regulation website (justice.vic.gov.au) for
information on our:
organisational values and structure
policies such as privacy and conflict of interest
Victorian Public Service (VPS) code of conduct
Disability Action Plan and other topics relating to employment in the department
commitment to the safety and wellbeing of children.

TRIM ID: CD/16/647796*

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