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Personal pronouns: A review
Here is a complete table of personal pronouns.
Pronouns
Possessive
Number Person Gender
Determiners
SubjectObjectPossessive Reflexive
1st male/
I me mine myself my
(speaker) female
2nd male/
you you yours yourself your
Singular (listener) female
3rd male he him his himself his
(other female she her hers herself her
person) neuter it it its itself its
1st male/
we us ours ourselves our
(speaker) female
2nd male/
you you yours yourselves your
Plural (listener) female
3rd male/
(other female/ they them theirs themselves their
person) neuter
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Subject-verb agreement rules I
Listed below are some rules for subject-verb agreement.
1. A singular subject takes a singular verb. To make a singular verb, we usually add "s." For
regular verbs, the only subject that uses a verb with an "s" is the third person singular. All
other forms use the verb without an "s."
Dave jogs every morning.
2. A plural subject takes a plural verb. (When a subject is plural, that means there is more
than one person, animal, place, idea or thing.)
The authors write good articles.
3. A phrase or clause between subject and verb does not change the number of the
subject.
The room of the guests is near the elevator.
4. Singular indefinite pronouns take the singular form. Singular indefinite pronouns include:
"each," "neither," "either," "one," "nobody," "nothing," "anyone," "no one," "anybody,"
"anything," "someone," "somebody," "something," "everything," "everybody" and
"everyone."
Something is wrong with the machine.
5. Plural indefinite pronouns take the plural form. Plural indefinite pronouns include:
"several," "both," "few" and "many."
Few drive to work.
6. Some indefinite pronouns may be singular or plural, depending on the object of the
preposition. Indefinite pronouns that may be singular or plural are: "some," "any," "none,"
"all," and "most."
All of the book is interesting.
All of the books are interesting.
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Action verbs
Action verbs describe a visible action done by the subject.
1. Some action verbs need an object (the receiver of the action).
Philip buys a ticket to the game.
Philip watches the game.
2. Some action verbs do not need an object to receive the action.
The players run.
The people cheer.
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How to talk about work
Study the phrases used to talk about work.
Hello. My name is Joshua. I am a technical support agent. My company is XYZ

Teleservices Inc.
My office is located in New York City. My company helps people who are having
problems with their computers.
There are 50 people in my department. I am in charge of answering phone calls and

helping customers who are having problems with their computers.
What I love most about my job is that I get to help people. The most difficult part of my
job is helping angry customers to calm down.
Phrases to talk about work
I am a (job title). I am a salesman.

My office is located in (name of city). My office is located in Jersey City.
My company is (name of company). My company is Great Works Company.
My company (company service, using a verb) ... My company sells furniture.
There are (number) people in my department. There are eight people in my department.
I am in charge of (job duties, using verbs that end in -ing). I am in charge of selling kitchen
furniture.
What I love most about my job is _____. What I love most about my job is that I meet new
people.
The most difficult part of my job is _____. The most difficult part of my job is meeting sales
targets.
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Prepositions of time: IN, ON and AT
"In," "on," and "at" are the most common prepositions of time.
1. "In" is used before spans of time, such as seconds, minutes, days, weeks, months,
seasons and years. "In" is also used for parts of the day.
We met in January.
We will visit you in the spring.
I visited France in 1977.
She goes home in the afternoon.
He will be home in a day or two.
2."On" is used before days and dates.
He will come on Tuesday.
She was born on Jan. 6, 1982.
3. "At" is used before precise times.
We will meet at 9:00.
I am leaving at 5:00.
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How to talk about what time an event starts and ends
Study the phrases used to talk about what time an event starts or ends.
Janice is talking to Roger about their meeting's schedule.
Janice: What time does the weekly meeting start?

Roger: It starts at 9 a.m.
Alphonse and Edward are talking about what time a movie ends.
Alphonse: What time does the movie end?

Edward: The movie ends at 7 in the evening.
Marshall wants to know what time Aleena's class ends.
Marshall: What time does your class end?

Aleena: It ends at 5 in the afternoon.
Drew is talking to Lucy and Chase about what time a concert starts.
Drew: What time does the concert start?

Lucy: It starts at 8 p.m.
Chase: Oh, no! We're going to be late! Let's hurry!
Phrases you can use to talk about what time something starts or ends
To talk about what time something starts:
What time does ... start?

What time does the conference start?
What time does your training session start?
... starts at ...

The conference starts at 9:30 a.m.
It starts at 2 this afternoon.
To talk about what time something ends:
What time does ... end?

What time does the conference end?
What time does your training session end?
... ends at ...

It ends at 4 p.m. tomorrow.
My training session ends at 5 p.m.
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How to talk about work and work routines
Study the phrases used to talk about work and work routines in a meeting.
It's Drew's first week on the job, and he's being introduced to her new co-workers in a
meeting.
John: Hi, Drew! My name is John. I am the human resources manager. I am in charge of
all the human resources operations in the company.
Drew: It's a pleasure to meet you.
Sandra: I am Sandra, and I'm the human resources assistant. I handle the salaries and
benefits of all employees.
Drew: Hi, Sandra.
Alex: I'm Alex, and I am in charge of recruitment. My job is to interview the people
applying for positions in our company.
Drew: Good morning, Alex.
John: Welcome to the human resources department, Drew. We're happy to have you in our
team!
Drew: Thank you, everyone!
Phrases for talking about work and work routines:
I am the (job title). I am the marketing manager.

I am in charge of ... I am in charge of accounting.
I handle ... I handle IT support.
At work, I ... At work, I schedule meetings for my boss.
My job is to ... My job is to plan sales strategies and execute them.
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Jobs that are here to stay
Here is a list of jobs that will always be around.
accountants
keep financial records and prepare tax payments
educators/teachers
help people learn new skills and information
engineers
build and fix roads, buildings, bridges and other man-made
structures
mechanics
fix cars, trucks and other vehicles
physicians
help people stay healthy and make them feel better when they
are sick
paramedics
take care of people who have been injured or hurt in accidents or
emergency situations
lawyers
defend people's legal rights
morticians
take care of the dead and arrange funerals
farmers
raise crops, animals or both for food
chefs
prepare and cook food
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Jobs in food, hotel and travel
Here is a list of some jobs in the food, hotel and travel industries.
A baker makes bread, cakes, pies and pastries.
A bellhop helps hotel guests carry their luggage.
A butcher cuts and sells meat.
A chef prepares and cooks meals for customers.
A hotel concierge assists hotel guests with their

accommodation needs.
A flight attendant takes care of airplane passengers'

comfort and safety.
A ticketing agent sells travel tickets.
A tour guide leads people on trips and shows them around.
A travel agent gives travel information and makes travel

arrangements.
A waiter or waitress takes orders and serves food.
A pilot flies airplaines.
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Solar Impulse 2 is under repair in Hawaii
AFP - July 11, 2015
Solar Impulse 2 stays in Hawaii to get fixes after flying for five days.
Solar Impulse 2 is an aircraft. It doesn't use fuel. It uses the energy from the sun. It also has
solar cells and batteries so that it can fly at night.
The pilots of Solar Impulse 2 want to travel around the world without using fuel. The trip
started in the United Arab Emirates in early 2015. The aircraft stopped at several countries.
When it reached Japan, it flew to Hawaii for five days. Because of the long flight, the
batteries became too hot. The aircraft now needs repairs.
In Hawaii, people are fixing the aircraft, so that it can continue its travel around the world.
Based on "Solar Impulse grounded in Hawaii for repairs"
aircraft
a machine or vehicle that flies through air
It is faster to travel to other countries in an aircraft.
fuel
a substance that is used to power a machine, vehicle, etc.
Most cars run on fuel, while some use electricity.
repairs
acts of fixing something
The old house needs repairs after the hurricane.
reached
arrived at a place
The hikers reached the campsite in the afternoon.
fixing
making something able to work properly again
The repairperson is fixing the computer in his workshop.
continue
to start again after a pause or break
The athletes continued their training after a five-minute break.
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Object pronouns
An object pronoun follows an action or a preposition.
1. 1st person object pronouns
singular: me
plural: us
This car belongs to me.
This car belongs to us.
2. 2nd person object pronouns
singular: you
plural: you
Mrs. Smith, I am happy for you!
Mr. and Mrs. Smith, I am here to help you.
3. 3rd person object pronouns
singular: him (masculine), her (feminine), it
plural: them
Steve is in California. I will visit him.
Michelle needs the key to the office. Give it to her.
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Present continuous tense: A review
The present continuous (or present progressive) tense is used for:
1. actions happening now
She is teaching English.
I am writing an email.
2. actions that are still in progress, even if they are not happening at the very moment
John is studying English.
They are working on a big project.
Note: The present continuous tense can also be used for actions that you plan to do in
the future. In this case, the future time must be clearly given.
I am visiting my friends tonight.
I am going out with my colleagues after work.
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Subject-verb agreement rules II
Listed below are some rules for subject-verb agreement.
1. Collective nouns are seen as a singular entity, so they use singular verbs. However,
when the sentence refers to individual members of the group/collection, it uses a plural
verb.
The committee plans the budget.
The committee are arguing about the expenses for the project.
2. Titles of books, songs, and movies, names of organizations, and names of countries are
always singular.
Star Wars is a popular movie.
3. With words that indicate portions percent, fraction, part, majority, some, all,
remainder, etc. look at the noun in the "of" phrase. If the noun is singular, use a
singular verb. If the noun is plural, use a plural verb.
One-third of the city is unemployed.
One-third of the cities were hit by the storm.
4. Use a singular verb with sums of money or periods of time.
Four hundred dollars is too much to pay for a bottle of wine.
5. Compound subjects joined by and are always plural, unless they are seen as a single
unit.
My computer and my cellphone are my most useful possessions.
Ham and eggs is my favorite breakfast.
6. When compound subjects are joined by either...or..., neither...nor..., or "not only...but

also...," the verb agrees with the subject nearest it.
Either the files or the binder is in the drawer.
Either the binder or the files are in the drawer.
Neither the director nor the members like the proposal.
Not only the members but also the director likes the proposal.
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How to talk about your job II
Study the phrases that Elaine, Joseph and Tom used to talk about their jobs.
Hello. I am Elaine. I'm a receptionist. I answer phone calls and greet visitors and job
applicants.
I'm Joseph. I'm an accountant. I prepare financial reports. I also explain accounting policies
to staff, suppliers and clients.
Hi! My name is Tom. I work as an architect. I plan and design real estate buildings for
Summer Realty Inc.
Phrases you can use to talk about your job:
I'm a/an (job title). I'm a technical writer.

I work as a/an/the (job title). I work as a chef at a restaurant nearby.
I work at (place/name of company). I work at Cromwell Holdings Inc.
I (what you do). I check inventory and submit reports regularly.
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How to talk about the time
Study the phrases used to ask for and give the time.
Daniel is planning his day with his assistant Vanessa.
Daniel: Vanessa, what time is it?
Vanessa: It is nine o'clock.
Daniel: At what time is my next meeting?
Vanessa: It's at eleven thirty this morning.
Daniel: Good. Please tell me when it's half past ten so that I can prepare.
Vanessa: All right. You also have a lunch meeting at one fifteen.
Daniel: Thank you, Vanessa.
Useful phrases for asking for and saying the time:
What time is it?
At what time is ... ?

At what time is the meeting?
It is ...
It is eleven thirty.
The ... is at ...

The meeting is at five o'clock.
Ways to say the time:
9:00 It is nine o'clock.

11:30 eleven thirty
10:30 half past ten
1:15 one fifteen
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How to describe people and routines
Study the phrases used to describe people and routines.
Gemma works as a dentist at her local hospital. She takes care of her patients' teeth and
gums and helps keep them healthy.
Gemma starts her day at 8 in the morning during the weekdays. Her work ends at 5 in the
afternoon.
Here is how Gemma's day usually goes:
At 6 in the morning, Gemma wakes up. She makes her bed, then she eats breakfast.
After eating breakfast and making her bed, Gemma takes a shower and brushes her teeth.
At 6:30 a.m., Gemma prepares for work by dressing up and preparing her things.
Gemma leaves the house at exactly 7:30 a.m. to go to work.
She arrives at her clinic at exactly 8 a.m.
Every morning, she talks to her assistant to see if anyone has scheduled an appointment
with her.
From 9 a.m. to noon, Gemma spends time training and supervising her dental hygienist.
From noon to 1 in the afternoon, Gemma takes her lunch break.
After her lunch break, Gemma attends to her patients who have scheduled appointments
with her. She often cleans teeth and replaces chipped fillings. Sometimes, she performs
root canals and tooth extractions.
At 5 p.m., Gemma closes her clinic. She walks to the bus stop and rides a bus home.
Phrases for describing people and routines
To describe a person and his/her work:
He/She is a (job title).

Mary is a customer service agent.
He/She works as a (job title).

Karl works as a salesman.
He/She (verb phrase for job duties).

She helps people fix their computers.
To describe routines:
He/She starts his/her day at (time).

Jerome starts his day at 6 in the morning.
Every day, I _____.

Every day, I go jogging.
Every morning/afternoon/evening, I _____.
Every morning, I pass by the caf for a cup of coffee.
At (time) in the morning/afternoon/evening, I _____.

At 7 in the evening, Melanie drives home.
At exactly 4 in the afternoon, John closes his clinic.
From (time) to/until (time), I _____.

From 9 a.m. to 1 p.m., Jane checks on her patients.
From 4:30 until 5 in the afternoon, Albert writes his daily report.
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Jobs in business, sales and finance
These are some jobs in the business, sales and finance fields:
accountant
records the movement of a company's money: where it goes and
how it is used
bank officer
manages bank accounts
cashier
receives your money when you pay for things you buy in a store
copywriter
writes advertising copy for a product to make people want to buy
it
customer service representative

answers phone calls of people who want to buy products or who
ask questions about products
sales agent
meets people and talks to them personally to offer a product to them
stockbrokers
sells shares of company ownership to people
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Jobs in engineering and skilled trade
These are some jobs in the engineering and skilled trade fields:
architect
designs buildings
carpenter
makes things out of wood
electrician
installs, maintains and repairs electrical wiring and
appliances
engineer
makes sure that buildings are strong and do not fall
interior designer
designs the inside parts of houses and buildings
mechanic
operates and repairs machines
plumber
fixes pipes where water or gas passes through
welder
uses heat to put metals together
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Mark Zuckerberg answers some questions online
AFP - July 1, 2015
Facebook founder and CEO Mark Zuckerberg answered some questions during an
online question-and-answer.
In an online question-and-answer session on Facebook on June 30, Mark Zuckerberg

answered some questions. He also shared some of his thoughts.
He said that he likes questions about people. Famous physicist Stephen Hawking asked
him if he had questions about science. Zuckerberg said that he wanted to know about
social relationships and how they can be explained by math and science.
Celebrity Arnold Schwarzenegger also asked Zuckerberg about his exercise routine.
Zuckerberg replied that he works out three times a week in the mornings.
Zuckerberg said that in the future, people will be able to use technology such as virtual
reality to express feelings and thoughts.
Based on "Facebook's Zuckerberg wants to figure out social equation"
session
a period of time that is used for a specific activity
The afternoon session for dance lessons will start at 4 p.m.
social
relating to activities in which people talk or do things together
Audrey likes to go to social events to meet new people.
celebrity
famous; popular
Anthony Bourdain is a celebrity chef who likes to taste different foods from around the
world.
routine
a way of doing things in order; a regular or normal way of doing something
Jogging is part of Andrea's morning routine.
virtual reality
imaginary world presented by a computer
Many games and computer programs use virtual reality.
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When not to use A or AN
Do not use the "a" or "an" for the following nouns.
1. Do not use a or an for plural nouns.
I have a car.
I have three cars.
2. Do not use a or an for uncountable nouns: liquids, powders, names of materials, etc.
He put an ice cube into the glass.
He put ice into the glass.
3. Do not use a or an for names of languages.
She speaks Japanese.
She is studying English.
4. Do not use a or an with names of sports.
I love football.
They play tennis.
5. Do not use a or an with names of academic subjects.
She is very good at science.
John loves math.
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When to use THE
We use "the" for the situations described below.
1. Use the when talking about things known to both the speaker and the listener.
I like the food in this restaurant.
2. The is placed before a noun when the listener can easily identify which person/s,
thing/s, etc., are being talked about.
Answer the phone.
3. Use the when the thing being talked about is the only one that exists anywhere, like the
sun, the Earth, or the universe.
Martha enjoys running under the sun.
4. Use the before superlative adjectives, like "the best," "the biggest," etc.
Bill is the wealthiest man in the world.
We do not use "the" in the following cases.
1. Do not use the with pronouns like "your," "her," "that," "these," etc.
This is her car.
I want those pens.
2. Do not use the with singular proper nouns.
Mary lives in Switzerland.
3. Do not use the when talking about things in general.
Life is beautiful.
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More uses of THE
Here are more rules for using "the."
Use "the" with ... Do not use "the" with ...

titles of people when they are
titles of people followed by the name of the
person
the president
the Queen of England President Roosevelt
the judge Queen Victoria
Judge Roberts
names of countries in the
names of countries that refer to singular form (except "the
groups, or are in the plural form Caribbean"):
the Netherlands Holland

the United Kingdom Great Britain
the United States America
names of island chains names of islands
the Aleutians Easter Island

the Hebrides Maui
the Canary Islands Key West
points of the globe names of continents
the equator Asia

the North Pole North America
the South East Europe
regions of a country or of a regions of a country or of a
continent, when the continent when the
country/continent is not country/continent is
mentioned mentioned
the Midwest Western Europe

the Middle East Southeast Asia
names of lakes and bays
names of rivers, oceans, seas
(except a group of lakes like
the Great Lakes):
the Nile River
the Pacific Ocean
Lake Erie
the South China Sea
Koenigs Bay
names of deserts, forests, gulfs names of cities, towns, states
and peninsulas and streets
the Sahara Rome

the Persian Gulf Toulouse
the Black Forest California
the Iberian Peninsula Fifth Avenue
names of monuments,
buildings and national shrines
the Statue of Liberty

the Johns Hopkins Building
the Eiffel Tower
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How to ask about one's job and company
Study the phrases used to ask about one's job and company.
Joshua Henricksen is waiting for the Seminar on Efficient Time Management to begin. One
of the other participants approaches Joshua.
Erica: Hi there! How are you?
Joshua: I'm great, thanks.
Erica: I'm Erica Harvey.
Joshua: I'm Joshua Henricksen. Pleased to meet you, Erica.
Erica: Likewise. Where do you work, Joshua?
Joshua: I work at QuickTrade corporation.
Erica: What do you do for QuickTrade?
Joshua: I'm a shipping coordinator. I prepare documents and book shipment orders. What
about you?
Erica: I work as a product manager for MGG mobile electronics, a manufacturing company.
Joshua: I see. It looks like the seminar is about to begin.
Erica: It was nice to meet you, Joshua. Let's talk again after the seminar.
Joshua: Sure! See you later!
Phrases for asking about one's job and company
Where do you work?

Who do you work for?
What type of company do you work for?
What's the name of the company that you work for?
What do you do?
What's your job?
What's your line of work/What line of work are you in?
What tasks do you perform as a (job title)?
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Jobs in clothing, beauty and personal services
These are some jobs in the clothing, beauty and personal services fields:
caterer
cooks food and serves it at parties
fashion designer
designs clothes
hair stylist
cuts, colors and styles hair
make-up artist
puts make-up on people's faces
massage therapist
helps tired and painful muscles to relax
seamstress
sews clothes
wedding planner
helps people organize their weddings
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Japanese scientists hold contest to name asteroid
AFP - July 22, 2015
Scientists from the Japan Aerospace Exploration Agency announced a contest to

name the asteroid 1999 JU3.
The Japan Aerospace Exploration Agency (JAXA) is holding a contest to name the asteroid
1999 JU3.
JAXA is making plans for its spacecraft, Hayabusa-2, to get samples from the asteroid in
2018. The spacecraft will come back in 2020. Samples might give information about the
evolution of the solar system and life.
The name must follow the International Astronomical Union (IAU) rules. The IAU is in
charge of approving names for objects in outer space. Usually, they choose names from
myths.
Other rules for the contest are in JAXA's website.
Based on "Japan space scientists hunting for new asteroid name"
asteroid
a rocky body in space; also known as a minor planet
Ceres is the largest asteroid in the solar system.
solar system
a star with a group of planets and other smaller bodies that orbit around it
Our solar system has eight planets orbiting around the sun.
spacecraft
a vehicle used for traveling in outer space
The Apollo 11 spacecraft brought the first humans on the moon.
evolution
a process of slow change and development
Charles Darwin was interested in the evolution of plants and animals.
myths
stories that explain culture, beliefs or natural events
Helen enjoys reading myths about ancient Greek gods and goddesses.
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How to make introductions
Study the phrases used for making introductions.
Diana is running a meeting that involves Klaus Jaeger and Jurgen Kohler. The two men are
meeting each other for the first time.
Diana: Good morning, Klaus. I would like to introduce Mr. Jurgen Kohler, the project
manager of Ironclad Technologies. Jurgen, this is Mr. Klaus Jaeger.
Klaus: How do you do, Mr. Kohler?
Jurgen: How do you do? Please call me Jurgen.
Klaus: Very well, then, Jurgen. It's a pleasure meeting you. Call me Klaus.
Diana: Klaus is the operations manager of Xunil Operating Systems.
Jurgen: I am pleased to meet you, too, Klaus.
Diana: Shall we begin our meeting?
Phrases for making introductions:
This is (name).
I would like you to meet (name).
I would like to/I am pleased to introduce (name).
May I introduce (name)?
He/She/(name) is the _____ at _____.
He/She/(name) is here to _____.
Hello/Good morning/Good afternoon/Good evening. My name is/I am (name).
Please call me (name).
You may call me (name).
Phrases for responding to introductions:
(Hello.) How are you?

(Hello.) How do you do?
It's great/nice/good to meet you.
I'm glad/pleased to meet you.
It's an honor/pleasure to meet you.
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How to make business phone calls
Study some of the phrases used for making business phone calls.
Tina: Thank you for calling Blue Leaf Industries. How may I help you?
Lisa: Good morning. This is Lisa McGuire. May I please speak with Tina Wayne
Receptionist: Radisson Corporation. Lisa speaking. How may I help you?
Mr. Lee: Hello. Good afternoon. Is Mr. Mitchell in? This is Mr. Lee.
Will: You have reached Lyons Incorporated. How may I help you?
Paul: Hello. May I please speak with Will Jones? This is Paul Johnson.
Phrases for making business phone calls:
Hello.
Good morning/afternoon/evening.
This is (your name).
May I please speak with (name of person you want to talk to)?
I am calling because (reason for your call).
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How to talk on the telephone
Several telephone call situations are described below. Study the sentences used in
each situation.
1. The telephone rings. How do you greet the person on the other line?
Good morning, this is Mr. Galista's office.

Hello, you have reached Dr. Potter's clinic. This is Jenny.
ABC Corporation, how may I help you?
2. How do you ask for someone's name over the telephone?
May I know who's calling, please?

Who is on the line, please?
3. The person on the other line just gave you the information that you need. What do you
say?
Thank you, that's exactly what I needed to know.

Yes, that's right. Thank you very much.
All right then.
4. You need to transfer someone to a different line. What do you say?
All right, I will transfer your call to the technical department. Please hold.
I'll be putting your call through to Dr. Potter now. Please stay on the line.
Your inquiry can best be answered by the HR department. Please hold while I transfer your
call.
5. You need to tell someone that the person he/she is looking for is busy at the moment.
What do you say?
I'm sorry, but Ms. Green is out on a sales call. She will be back by 2 p.m. Would you like to
leave a message?
Dr. Potter is with a patient at the moment. May he call you back?
Mr. Geller is unavailable at the moment. He will be available at 3 p.m. after his meeting.
May I take a message?
6. You need the person on the other line to repeat what he/she has just said. What do you
say?
Pardon me, could you please repeat what you just said?
Could you say that again, please?
I'm sorry, I didn't catch that. Can you please repeat that?
7. You are calling the customer service hotline of a travel agency to inquire about their
latest promo. What do you say?
Hello, I'd like to ask about your latest travel promo.

Hello, Dana, I'd like some information about going to Bali.
Yes, I heard about your Asia promo on the radio.
8. The person on the other line just told you that you called the wrong number. What do you
say?
Oh, I'm very sorry. Goodbye!

I'm sorry, I dialled the wrong number.
9. The person you are calling is not available at the moment. You have to leave an
important message. What do you say?
May I leave a message instead? This is Mrs. Firth. That's F-I-R-T-H.

Can you please take a message?
Phrases for talking on the telephone
To ask for the name of the caller:
May I know who's calling, please?

Who is on the line, please?
To transfer the call:
I'll transfer your call to ...

I'll be putting your call through to ...
To ask the person to wait:
Hold the line, please.

Please hold.
Please hold while I transfer your call.
Please stay on the line.
To say that the person being called is unavailable:
I'm sorry, but he/she/(name of person) is not in at the moment. He/She will be back at
(time).
He/She/(Name of person) is ... at the moment. May he call you back?
He/She/(Name of person) is ... at the moment. He/She will be available at (time).
To ask the caller to repeat information:
Excuse me, could you repeat that, please?

Pardon me, could you please repeat what you just said?
Could you say that again, please?
I'm sorry, I didn't catch that. Can you please repeat that?
To offer to take down a message when the person being called is not available:
May I take a message?

Would you like to leave a message?
To leave a message for the person you are calling when he or she is not available:
May I leave a message instead?

Can you please take a message?
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A cheaper mobile service from Google
Sophie Estienne/AFP - April 22, 2015
Google gives users cheaper calls, texts and fast Internet with its own mobile service.
Google starts its own mobile service on April 22. The service is called Project Fi.
It uses more than 1 million free, public Wi-Fi networks and the mobile networks of U.S.
carriers Sprint and T-Mobile. It uses the fastest connection available where the user is.
Some carriers offer a fixed price for Internet, but people who use Project Fi only pay for the
data they use.
Project Fi is Google's way to be better than Apple. The basic service costs $20. So, it is
much cheaper than what Apple can offer with another carrier.
Analyst Jack Gold thinks that Project Fi is not likely to create problems for or affect other big
carriers.
mobile service
a system that lets devices send and receive information, messages, calls, etc.
My mobile service lets me call, text and send emails for $20 a month.
carriers
companies that provide telecommunication services, including telephone, cellphone,
television and data access services
Some carriers give free Internet use every day.
available
existing; present for use
We could not send our emails because there was no Internet connection available.
offer
to make something available, ready for use, or possible to get
The restaurant offers Asian and European dishes.
analyst
an expert who closely studies something
The sports analyst thinks that Team A will win the game because of its strong players.
affect
causes damage or harm to someone or something
High fuel prices can affect car sales.

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Personal pronouns: A review

Here is a complete table of personal pronouns.

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Subject-verb agreement rules I

Listed below are some rules for subject-verb agreement.

Dave jogs every morning.

The authors write good articles.

The room of the guests is near the elevator.

Something is wrong with the machine.

Few drive to work.

All of the book is interesting.

All of the books are interesting.

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Action verbs describe a visible action done by the subject.

1. Some action verbs need an object (the receiver of the action).

Philip buys a ticket to the game.

Philip watches the game.

2. Some action verbs do not need an object to receive the action.

The players run.

The people cheer.

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How to talk about work

Study the phrases used to talk about work.

Hello. My name is Joshua. I am a technical support agent. My company is XYZ

There are 50 people in my department. I am in charge of answering phone calls and

Phrases to talk about work

I am a (job title). I am a salesman.

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Prepositions of time: IN, ON and AT

We will visit you in the spring.

I visited France in 1977.

She goes home in the afternoon.

He will be home in a day or two.

2."On" is used before days and dates.

He will come on Tuesday.

She was born on Jan. 6, 1982.

3. "At" is used before precise times.

We will meet at 9:00.

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How to talk about what time an event starts and ends

Janice is talking to Roger about their meeting's schedule.

Janice: What time does the weekly meeting start?

Alphonse: What time does the movie end?

Marshall wants to know what time Aleena's class ends.

Marshall: What time does your class end?

Drew: What time does the concert start?

To talk about what time something starts:

What time does ... start?

... starts at ...

To talk about what time something ends:

What time does ... end?

... ends at ...

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How to talk about work and work routines

Drew: It's a pleasure to meet you.