Subject with code: GE6757/ Total Quality Management

Cycle Test-1 Probable Questions

1. Define Quality

2. Define Total Quality Management

3. Mention the basic features of TQM

4. What are some major obstacles or Barriers to TQM implementation?

5. What is quality according to Juran & Deming?

6. What is Deming Cycle (or) what PDSA cycle is?

7. What are the measure dimensions of service quality?

8. Compare quality requirements before and after TQM

9. What are the various quality statements? Write an example for quality statement?

10. What are the customers perceptions on quality?

11. Tabulate the tangible and intangible benefits of TQM

12. What are the six basic concepts that a successful TQM programme requires?

13. Why Quality is required in products and services today?

14. List the various tools used for collecting customer complaints

15. What is a Vision statement?

16. Why should suppliers be treated as partners?

17. What is the Juran Trilogy?

18. What are the Maslows basic needs?

19. What are the roles assigned to people in Quality Circles or who constitutes QC

20. What are the Japanese 5S principles

21. What is meant by empowerment

22. List the different types of teams

23. Explain Kaizen

24. What do you understand by Supplier Rating

25. Give the basic steps to strategic quality planning?

26. What are the traits of successful leaders

27. What is strategic quality planning

28. What are the steps in the PDSA cycle

29. List out any 4 benefits of employee involvement

30. Write the requirements of reliable supplier rating

31. How Employee involvement can be improved in an organization

32. What are the phases of a Continuous Process Improvement Cycle?

33. What are the characteristics used to measure the performance of a particular process

34. Classify rewards

35. What is performance appraisal

36. Define Recognition and Reward

37. Mention some benefits of implementing 5S principles

38. Give the Quality Hierarchy

39. What is a Mission statement

40. What is importance of customer retention