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AS OF 2016 AUGUST
FRONTLINE SERVICES
OF THE INSTITUTE OF ISLAMIC STUDIES LIBRARY
CITIZENS CHARTER 2016 // UNIVERSITY LIBRARY DILIMAN
Mission
To provide library users the best possible access to information in support of instruction,
research and extension; and the best possible information services through the use of new
Information and Communications Technology (ICT) as applied to libraries
VISION
To be recognized as the premier academic and research library in the region in terms of library
resources and quality of information services
Registration of Non-UP Users to access and use Library resources
Duration
of Activity
(Under Person In-
Step Applicant/Client Service Provider Fees Form
Normal Charge
Circumstan
ces)
Present valid ID with
picture and referral Check/Verify validity of ID
1 1 minute Library staff
letter at the Registration presented
Desk
Special
Fill-out Special Check for completeness of
2 2 minutes Registration
Registration Permit form information
Permit form
Please
refer to
Pay the library fee at the Process payment and issue UP Official
3 1 minute Cashier Schedul
Library staff Official Receipt Receipt
e of
Fees
Receive valid Library Issue valid Library Library
4 1 minute Library staff
Card/Permit Card/Permit Card/Permit
END OF TRANSACTION
ID Countersigning and Validation (polaroid type ID)
Schedule of Availability of Service: Monday to Saturday
8:00 a.m. to 5:00 p.m. withno noon break
Who may avail of the Service : Students enrolled in the current semester
What are the basic requirements:
1. Form 5 (Enrolment form)
2. 1x1 ID picture
Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Present enrollment Check and verify accuracy of
Library
1 Form (Form 5) and information indicated in the 2 minutes
staff
polaroid ID enrolment form (Form 5)
Fill-out Library User Library Library User
2 1 minute
Registration Form staff Registration Form
Verify identity of the
Hand in filled out
student by comparing the ID
Library User Library Library User
3 and the information 2 minutes
Registration Form to staff Registration Form
provided in the Registration
library staff
form
Check for completeness and
1 minute
accuracy of information
Wait while the ID is
Validate ID by affixing
4 being validated ad 1 minute
countersigned sticker
countersigned
Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Receive
Issue countersigned/ Library
4 validated/countersigned 1 minute
validated ID staff
polaroid ID
END OF TRANSACTION
Signing of Library Clearance
Schedule of Availability of Service : Monday to Saturday
8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service:
Constituents of the University (students, members of the Faculty, REPS,
administrative staff)
What are the basic requirements:
1. Clearance Form
2. Accomplished Clearance slip
Duration: 9 minutes
Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Verify information
Present Clearance Form duly Clearance
1 indicated in the 2 minutes Library staff
signed by unit/college library Form
Clearance Form
END OF TRANSACTION
Borrowing/Charging out library books for home reading
Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Fill out book card with name, college
and student/employee number and Book
1 1 minute Library staff
present library staff at the card
Circulation desk
Present books to be borrowed and
Receive materials to be
2 ID (polaroid ID or temporary library 1 minute Library staff
borrowed/returned
card)
Check and verify ID
(should be valid and 1 minute Library staff
countersigned)
Stamp with due date Book
30 seconds Library staff
and sign book card card
Scan barcode of the
book to be checked-out
30 seconds Library staff
under the borrower's
account
Wait for the books to be processed Print receipt of books Transaction
2 1 minute Library staff Receipt
for check-out borrowed
END OF TRANSACTION
Returning/Checking-in library books for home reading
Duration
of Activity
(Under Person In-
Step Applicant/Client Service Provider Fees Form
Normal Charge
Circumsta
nces)
Duration of
Applicant/Clie Activity Person In-
Step Service Provider Fees Form
nt (Under Normal Charge
Circumstances)
Receive books for
processing of renewal (Go
Present books to Check-in tab of the iLib
1 1 minute Library staff Book card
for renewal Circulation module to
check-in first the book/s
for renewal)
Retrieve and pull-out
2 book card of book/s for 1 minute Library staff Book card
renewal
Hand in book card to
client
END OF TRANSACTION