Project Plan: HSBC:

Introduction:

HSBC is a New York based corporate bank which is one of the worlds largest banking and

financial services organization. The main aim of a bank is to facilitate its customers by provide

quality services. HSBC has planned to provide ease of payment to its customers by collaborating

with Apple. This is another milestone of HSBC for achieving contactless payment technology and

unique security features. Under this service, the banks customers who are also user of Apple

iPhone and iPad, can make purchases at many retailers or in-app purchases by using Touch ID-

Apples fingerprint tech.

The expected time of completion of this project is 36 working days and budget of this project is

$10,000.

The Project will start on 2nd May 2016 and the expected data of completion of Project is 15th June

2016.

Project Objective:

HSBC is working on a project which will provide ease in payment to its customers by offering

payment with HSBC Credit and Debit Card by using Apple Pay. This project is planned after the

launch of iPhone 6 series which has Touch ID functions compatible with Apple Pay. Apple Pay

gives an opportunity to its user for making payment in millions of stores and restaurants with

contactless technology.
Work Breakdown Structure:

1. Collaborating with Apple, Inc. for availing its service

1.1.Meeting with Apple, Inc. Executive

1.2.Negotiation with Apple, Inc. Executive

1.3.Finalizing deal with Apple. Inc. Executive

2. Checking the compatibility of credit and debit card with this apps

2.1.Checking the features of credit and debit card

2.2.Introduced new features in credit and debit card

3. Ensuring the security of Customers Data

3.1.Checking the existing IT System

3.2.Removing Flaws if found

4. Launching the services

5. Creating Awareness about this service among customers

5.1.Running Advertisement

5.2.Publishing brochures

5.3.Sending Emails and SMS to existing Clients

6. Guiding the Customer about use of this service

6.1.Publishing the step by step process of using Apple Pay on website of HSBC

6.2.Making tutorial videos

Activity List:

Activity Activity Name Predecessors Estimated

Time

1 Meeting with Apple, Inc. Executive - 3 days

2 Negotiation with Apple, Inc. Executive 1 5 days

3 Finalizing the deal with Apple, Inc. 2 5 days

4 Checking the features of credit and debit card - 10 days

5 Introduced new features in credit and debit 4 10 days

card

6 Checking the existing IT System - 5 days

7 Removing Flaws if found 6 10 days

8 Launching the service 3,5,7 3 days

9 Creating Awareness about the service 8 10 days

10 Guiding the Customer about the use of 8 10 days

service

Activity Activity Name Human Resource Material Resources

Allocation Allocation

1 Meeting with Apple, Inc. Executive Project Manager, Feasibility Report,

Project Team, Laptop,

Director of HSBC, Writing Pad and Pen

Assistant to Director for recording Minutes

 of Meeting

2 Negotiation with Apple, Inc. Project Manager, Market Analysis

Executive Project Team, Report,

Director of HSBC, Laptop,

Assistant to Director Writing Pad and Pen

3 Finalizing the deal with Apple, Inc. Project Manager, Documents and Pen

Project Team,

Director of HSBC,

Assistant to Director

4 Checking the features of credit and Project Manager, Designing document of

debit card Project Team, Credit and Debit Card

Operation Manager, Testing and Feedback

Operation Team document of Debt and

cards

5 Introduced new features in credit Project Manager, New Designing

and debit card Project Team, documents of credit

Operation Manager, and debit card.

Operation Team

6 Checking the existing IT System Project Manager, Computer Systems,

Project Team, Software required for

Manager IT, analysis

IT Team

7 Removing Flaws if found Project Manager, Computer Systems,

 Project Team, Documents of new

Manager IT, changes in IT System

IT Team

8 Launching the service Project Manager, Launching Document,

Project Team, Laptop and Projector

Director, for presentation.

9 Creating Awareness about the Project Manager, Brochures,

service Project Team, Advertisement.

Public Relation

Management Team

10 Guiding the Customer about the use Project Manager, Literature about the step

of service Project Team, by step process

Public Relation

Management Team,

IT Team
Gantt Chart in MS Project:
Network Diagram with Critical Path identified;
Risk Log/Register:

Risk Involved in this project are Resource Risk, Scheduling Risk, Technology Risk and

Operational Risk. Resource Risk comes when there is unavailability of resources needed to

complete the project, this risk is minimized by signing contract with all the resources at the start

of project. Scheduling Risk comes when the progress of project is not as per plan, so it can be

minimized by monitoring the project on every step and delay in every step should be considered

seriously and Project manager should ensure the completion of every step on time for timely

completion of whole project. Technology Risk include two factors i.e. external and internal. In

HSBC face some technical issue inside bank, it is internal factor and when HSBC face major issue

about compatibility from customer, it is external factor. Technology risk under both factors can be

minimized by proper trainings of user and technical testing of software before launching.

Operational Risk includes all types of hurdles causes by employee and systems of the Bank.

Operational Risk can be minimized by developing the control process and successful

implementation of those control process in bank. These all risk will affect the success of the project

so all risk should be handled properly for completing the project successfully.

Quality Plan:

One time completion of this project wont reduce the responsibility of management, management

of HSBC should monitor the performance of this service periodically and feedback of customers

should be taken to sort out the technical issues which customers are facing so that the quality of

services should be improved with the passage of time. System involved in this service should be

updated for achieving quality services of the Payment system and more innovative payment system

should be developed for increasing the customer satisfaction.