RAVICHANDRA M

E-Mail: ravibmsit@gmail.com
Linkedin: https://www.linkedin.com/in/ravichandra-m-416698a9/
Phone: +91 - 9538145658

OBJECTIVE
A qualified Software Support Engineer targeting for challenging assignments with a reputed organisation preferably
in Bangalore

PROFILE SUMMARY
M.Tech.(E&C) professional with 2.1 years of experience in Software Implementation, Software Testing-Manual,
Production Issue, Application Support, Project Co-ordination, Customer Relationship.
Currently working with I Fly Techsoft Pvt Ltd,Bangalore as Software Support Engineer for managing
different projects of portal & Application Support/Software Implementation/Production Issue.
Experience in end-to-end activities of various projects including MS Excel,Process Management and Client
Engagement.
Proficiency in frontend:Implemented business logics for them as well and responsive designs.
Empathizing Clients requirement and core values of their organization / Institution(s) ,Monitoring the root cause
if case of any discrepancies Swift in providing quick resolution.
Conducting training sessions to other teams/Institution(s) on the product updates and enhancements,worked
closely with client until Project run live.
Any Complaints / Issues / Remarks from client are thoroughly analyzed and debugged as per the Company
norms and agreement documented.
Check the status of every issue across each modules day to day,involved in Installation, Functional, Integration,
Database and Regression, Testing Coordinating with development,Testing, Implementation and Customer
service teams to ensure the smooth run of the project without any hassles.
Customizing Product as per clients requirement and its user friendliness. Accurate and timely update by
Supplying periodic status reports to Clients on Daily / Weekly / Monthly report format.

CORE COMPETENCIES

End to end Services & Activities :-

Software Testing-Manual, Production Issue, Software Implementation, Application Support, Project Co-
ordination,Customer Relationship

ORGANISATIONAL EXPERIENCE

Company: I Fly Techsoft Pvt Ltd, Bangalore

Website : www.iflytechsoft.com
Experience : Since 1.2.2016 till date
Designation : Software Support Engineer

Role:
Working on technologies like Software Implementaion,Software Testing-Manual,Bug Reporting/Production Issue.
Initiating requirement client side functionality,work flows according to customer needs, Understanding the
nature of the project and its specification.
Identifying, analysing defects, questionable functions, errors, and inconsistencies in software program functions,
outputs, online screens, and content tools C#.Net.
Analyzing upstream and downstream effects.
Conducting training sessions to other teams/Institution(s) on the product updates and enhancements.
Maintaining the all documents/reports of the projects and Conducting the audit to all other teams
liaising with testers, giving clarifications and resolving the problems.
Analysing user needs and software requirements to determine feasibility of design within stipulated time and
cost constraints.
Consulting with customers about software system design and maintenance.
Interacting with team members to ensure smooth progress of project work.
Monitoring and ensuring customer delivery during transition period.
 Ensuring adherence to quality norms throughout the implementation process also coordinating with
development.

Acting as Single point of contact to the client and parent Organization.

Conducting onsite product usage training to Client / Teachers / Parents.
Handled all kinds of escalations or query from clients humbly and reverted with satisfactory solutions.
Solicits customer feedback to improve service, Call/Email clients for on time, Prepared and maintained the client
related documents/reports periodically.
Providing helpdesk functions for clients.
Conducted system study and coordinating with team members for Client documentation,application
maintenance, and ensured performance enhancement by upto 80%.
Delivered and implemented Software as per scheduled deadlines and extended post-implementation and
maintenance support.

Company : Star Teleservices Private Limited, Bangalore/Noida

Experience : Aug 15 Jan16
Designation : Software Developer Trainee

Role :
Training Undergone : Core Java, JDBC, Servlets, SQL(Oracle-10g), JDK-7,Apache Tomcat.
Understanding the requirements of the system.
Developed Java bases add on features such as View Sent Mails, View Evolution History, executive summary
configuration etc. for the assigned product using java, Sevlets, SQL database etc.

Institute : Maxine Tec (R&D Institute)

Experience : 8 Months
Designation : Project Trainer

Role :
R&D activities design,development in various fields such as Electronics/Electrical & Software, training session for
engineers in the institute & academic Projects.

MAJOR PROJECTS
Organisation: I Fly Techsoft Pvt Ltd
Period: Since Feb 16 till date
Project Title: Student Success
Technologies: Software Implementaion/Software Testing/Production Issue/Project Co-Ordination/CRM

Description:
It aims at connecting parents,institutions and students on a daily basis. Student Success helps in collecting and
updating all the information, even the minutest, about the child; making it easy for the stakeholders to review and
take timely measures. It covers all the channels of connectivity viz.hi-priority SMS,emails,Web App,Mobile App,Tab
App,24/7 multilingual IVR system,thereby making it easier for the institutions and parents to be actively involved in
the childs safety,progress & growth.
Role:
Handling and resolving escalation or query from client / Institution.
Monitoring the root cause if case of any discrepancies Swift in providing quick resolution.
Software Testing-Manual,Bug Reporting/Production Issue , Preparing Test Summary and Test cases based
on the functional document.

Organisation: I Fly Techsoft Pvt Ltd

Period: Since Feb Jan 17 till date
Project Title: Gyaan Varsha-Government Project Maharashtra
Technologies: Project lead Onsite/Software Testing /Software Implementaion/

Description:
Gyaan Varsha is a Digital Education Management System, which is an integration of software and hardware
components for managing and operating the day-to-day educational activities in a school.Gyaan Varsha consist of
various advanced technology driven modules that help schools to manage the students efficiently without any
hassle.
Role:
 Software Implementation, Software Testing-Manual, Client Relationship Management, User Training, Technical
Support.

Organisation: M.tech College Project

Period: Jun 2013 - Jun 2014
Project Title: Low-Cost Direct Torque Control Algorithm for Induction Motor "
Technologies: Matlab Simulink

Organisation: B.E College Project

Period: Jun 2010 - Jun 2011
Project Title: Wireless Sensor Network Based Monitoring System in the Real time"
Technologies: Embedded C, Mplab
Description:

ACADEMIC DETAILS
M.Tech in Power Electronics in 2014 from REVA Institute of Technology and
Management, Bangalore (VTU, Belgaum) 72.08%

B.E in Telecommunication Engineering in 2011 from BMS Institute Of

Technology, Bangalore (VTU, Belgaum) 60.69%

PUC(12th) in 2007 from SBGNS Rural PU Composite College, Agalagurki,

(Department of P U Board, Karnataka) 58.33%

SSLC(10th) in 2005 from SJCRV High School, Melekote Cross,

(K S E B, Karnataka) 76.32%

SKILL SET
Technical-Skills: Manual Testing, Core Java, JDBC, Servlets, SQL Database,C, Intermediate :- C#.Net
development.
Soft-Skills: Advanced problem-solving skills, Ability to accept and learn from my mistakes and criticism,
Team Collaboration, Strong work ethic, Excellent interpersonal relationships, Positive attitude and passion
towards given work.

INTEREST & HOBBIES

Reading Novels,Sports Carrom,Participating cultural activities,Volunteer

Writing Poetry in Kannada

PERSONAL DETAILS
Languages Known: Kannada,English,Telugu
Nationality: Indian
Fathers Name: Muniyappa
Date of Birth: 6-06-1987
Marital status: Single
Permanent Address: #112,Melekote (Post & Village),Near Nandi Hill
Doddaballapur Taluk,Bangalore Rural Dst-561205

DECLARATION
I am young & dynamic, willing to interact with global customers & broaden my horizon, working in an
environment that encourages team spirits & believing that work should also be fun with an affinity to seek &
overcome challenges.
I hereby declare that all the particulars furnished above are true to the best of my knowledge & belief.

Place : Bangaluru
Name : Ravichandra M
Signature :