Importance of ISO 9000

ISO 9000 is a set of international standards on quality management and quality

assurance created to help companies to effectively document the quality system elements to be
practiced so an efficient quality system can be maintained. (ASQ, 2017) It provides guidance
and tools for companies and organizations to ensure that their products and services
consistently meet customers requirements, and practicing consistent quality improvement.
(International Organization for Standardization (ISO), 2017) This standard can be applied to
any type of industry and any size of organizations. Thus, there is a lot of benefits for a company
to have a ISO 9000 certificate which is summarized as below; (UKEssays, 2017)

1. ISO-9000 make sure that an organization to focus on how they do the business. This is
by making sure each procedure and work instruction to be documented so there is
always be a specific procedure to be improved.
2. ISO-9000 help to improve efficiency and reduce the cost of quality by having the
documented processes as the basis for repetition which eliminate variation within the
process. Efficiency is improved when variation is eliminated and improved efficiency
would reduce the cost of quality.
3. It improves employee morale or discipline by asking them to take control of their
processes and document their work processes.
4. ISO 9000 improves customers satisfaction and loyalty by making sure the company
become a pro-active and preventative organization.
5. It reduces problems due to increased employee participation such wasted usage of man-
power by having systematic employee training.
6. It improves products and services by having Continuous Improvement processes.
7. It improves the profit levels by improving productivity and reduce rework costs.
8. It improves communications both internally and externally that improves quality,
efficiency, on time delivery and customer/supplier relations.

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References

ASQ. (2017). What is the ISO 9000 Standards Series? Retrieved from asq.org:
http://asq.org/learn-about-quality/iso-9000/overview/overview.html
International Organization for Standardization(ISO). (2017). ISO 9000 - Quality
management. Retrieved from www.iso.org: https://www.iso.org/iso-9001-quality-
management.html
UKEssays. (2017). Importance of ISO 9000. Retrieved from www.ukessays.com:
https://www.ukessays.com/essays/engineering/importance-of-iso-.php