Project Quality Plan

RESOURCE RECOVERY CENTRE/REFUSED DERIVED Document no.
: LIC-PQP-001
FUEL-WASTE TO ENERGY PRODUCT, LOT 3041 &
LIMPAH 3042 @ PT.1424 & PT.1425, MUKIM ULU
IKHTIAR SEMENYIH, SELANGOR DARUL EHSAN FOR
CONSTRUCTION RECYCLE ENERGY SDN. BHD. CIVIL CONTRACT
NO.214714/RESB/CIVILPP/PO-538
Civil Works for Power Plant and Associated
Rev. no.: 1
Date issued: Effective date:
Project Quality Plan (PQP) 25/4/2008 25/4/2008
A. PROJECT QUALITY POLICY STATEMENT
LIMPAH IKHTIAR CONSTRUCTION (LIC)

is committed to achieve Quality Excellence in all aspects of its business and at all
levels of operation.
The timely and satisfactory execution of this is heavily dependent on the effective
control of goods, material and equipment and the quality of construction. In
recognition of these important aspects of the Works, it is the policy of the LIC to
implement a quality system on the Project.
The objective of the implementation of the project quality is to ensure that the
requirements as detailed in the Contract Specification and Drawings are
satisfied.
It is LICs goal to extend the awareness, acceptance and implementation of the

quality system to all our sub-contractors.
All project staff shall diligently perform the duties, which are assigned to the in
the project Quality Plan (PQP). Your co-operation and participation is essential to
ensure that the PQP becomes an integral part of the management systems,
which shall contribute to the overall success of the Project.
LIMPAH IKHTIAR CONSTRUCTION
.
KHAIRUDDIN B. MOHAMED
Director
Date: 25 04 2008
RESOURCE RECOVERY CENTRE/REFUSED DERIVED Document no.: LIC-PQP-001
Rev. no.: 1
A.1 Quality Policy
The company quality objectives are as follows:
No. Statement Responsibility/Function

1 Allocate 3 hours of training (work-related) Director/Project Coordinator
per year for management and senior staff.
2 Reduce complaints received per project from Site Agent

customers by 20% overall.
3 Customer satisfaction index at least 75% Site Agent

on average.
A.2 Quality Objectives
1. Adhere to project schedule by being on time or ahead of time.
2. Continually improving the Quality System in compliance with ISO 9001:2000 Quality
System Standards by reviewing and auditing the system periodically.
3. Zero Lost Time Accidents by ensuring that safety guidelines are observed.
4. Continuously upgrading of our employees in terms of skills, safety and environment
friendly and continuous improvement by providing equal opportunities and training to all.
5. Zero defects by ensuring that works are thoroughly checked and are in accordance to
specifications and other requirements.
6. On Time Project Completion.
7. Quality Workmanship.
8. Quality Material.
9. Quality Service in Handling Changes & Advisory Assistance.

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A.3 Quality Vision and Mission
Vision :
Our vision is to achieve and maintain clients confident by delivering high quality work in
compliance with ISO 9001:2000 and to be a leader in the construction industry in Malaysia.
Mission :
LIMPAH IKHTIAR CONSTRUCTION is committed to:-
1. Understanding customer requirements, manage and review work processes closely to
ensure that requirement are met.
2. Maintain quality as specified by our clients through close project monitoring and establish
a framework for reviewing quality requirements, as necessary.
3. Ensure timely delivery of projects to our clients by completing projects within time.
4. Maintain total satisfaction of our client by consistently meeting or exceeding their
expectations.
5. Provide suitably qualified experienced personnel to manage projects through a continuing
recruitment program.
6. Encourage constant improvements all levels through timely performance reviews.
This project shall be constructed in accordance with the following documents:-

1. Conditions of Contract & Specifications
2. Construction Drawings
3. Quality procedures
I. Construction stage
II. Post Construction stage
III. Project Quality Plan
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The copies of the above documents are kept in the Site Office. The Site Agent is
responsible for keeping them up-to-date, and in good condition. Approved copy to
be forwarded to The QA/QC Manager for record keeping.
B. PROJECT ORGANIZATION
B.1 Scope of Quality Program
B.1.1 Overall Scope
B.1.1.1 The objective of the implementation of the project Quality Plan (PQP) is
to ensure, through a process of self regulation that the works comply with
the requirements of Clients.
B.1.1.2 This PQP details a system that shall be implemented to control and verify
the quality of all construction works carried out by LIC.
B.1.1.3 Design work, including the design of temporary works, shall be subject to
the control systems detailed within this PQP
B.1.1.4 Works carried out by LIC and subcontractors shall be verified in

accordance with the PQP. The degree of control applied to subcontracted
work shall be determined during assessment and appointment of each
subcontractor.
B.1.1.5 The quality of products originating from off-site manufacturing facilities

shall be verified upon delivery and where necessary at the off-site
facilities. The degree of control applied to suppliers. The verification
activities shall b carried out in accordance with the PQP.
B.1.2 Subcontractors and Suppliers
Subcontractors and supplier are required to supply procedures and method

statements prior to various elements of work on the project. This procedure will
be analyzed and reviewed to ensure that it comply with the requirements of this
Quality Plan and/or contract or specifications.
B.2 Head Office & Site Organization
This subsection will detail the organization and reporting functions within the Project
team. An outline of specific responsibilities with respect to quality will be provided for
each position appearing on the Organization Chart. A detailed Job Description will be
provided for the Quality Management Unit.
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B.2.1 Head Office Organization Management
The director (D) who is based at the LIC Head Office (Batu Caves) leads the
Project team. She will be responsible in ensuring the overall project is
constructed and completed in accordance to the contract. The General Manager
on fulltime basis is to assists him.
The LICs Board of Director has appointed En. Raja Tarmizee B. Raja Mahamad
(S.A) and he will be reporting to Director.
B.2.2 Project Organization Chart
The Site Agent shall maintain organization charts, with personnel names, and
copies shall be issued to the Clients Representative after any significant
changes.
B.3 Key Personnel Responsibilities
B.2.3.1 Director (D)
To manage the overall operations of the company by ensuring that the

company achieves its short-term and long-term objectives in accordance
with the defined objectives as determined by the Board of Director.
Sets the vision and mission of the company and managing the growth of
the business locally, regionally and internationally.
Initiate and develop corporate plans and objectives for the consideration
of the Board.
Develop and implement plans to achieve the short and long term
company goals to ensure company growth proceeds in accordance with
the overall objectives.
Search for business and project opportunities.
Implement policies and procedures in the company consistently.
Ensure the efficiency and effective administration of all department and
functions.
Submit the necessary management reports and financial statements to
the Board of Directors.
Responsible for building a total support function in the company that will
work towards the realization of company goals and objectives.
To implement all policies, activities, procedures, instruction as relevant
and required by quality system.
B.2.3.2 Site Agent (S.A).
Responsible for managing and delivering projects assigned, to meet

contractual requirements and internal objectives.
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Responsible for ensuring proper planning and mobilization to site,

including reviewing strategy and construction methods, the preparation of
the Project Quality Plan, Inspection and Test Plan, Project Programme,
Resources Schedule, budgets, projected cash flow, site facilities, Project
Filing Index, Project Meeting etc.
Primary interface with client / clients representatives and authorities.
To identify the project team and site organization chart.
Ensure implementation is carried out smoothly, adhering to all safety and
quality plans and procedures, project programme and contractual
requirements.
Monitor and appraise overall performance of subcontractors and
suppliers.
Handover completed project to client and obtain Certificate of Practical
Completion.
To advise and report to the GM on matters related to projects assigned.
To implement all relevant policies, activities, procedures, instructions as
requested by quality system.
To undertake other duties and responsibilities as instructed by the
superior.
B.2.3.3 Project Coordinator (PC).
Responsible for assist Site Agent on managing and delivering projects

assigned, to meet contractual requirements and internal objectives.
Responsible for assist Site Agent ensuring proper planning and
mobilization to site, including reviewing strategy and construction
methods, the preparation of the Project Quality Plan, Inspection and Test
Plan, Project Programme, Resources Schedule, budgets, projected cash
flow, site facilities, Project Filing Index, Project Meeting etc.
Primary interface with client / clients representatives and authorities.
To identify the project team and site organization chart.
Ensure implementation is carried out smoothly, adhering to all safety and
quality plans and procedures, project programme and contractual
requirements.
Monitor and appraise overall performance of subcontractors and
suppliers.
Handover completed project to client and obtain Certificate of Practical
Completion.
To advise and report to the Site Agent on matters related to projects
assigned.
To implement all relevant policies, activities, procedures, instructions as
requested by quality system.
To undertake other duties and responsibilities as instructed by the Site
Agent.
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C. PROJECT ADMINISTRATION & QUALITY SYSTEM
C.1 Scope
C.1.1 General
LIC implement quality management system to demonstrate:-

Capability to consistently provide works / product that meets Client
requirements.
Objectively enhance Client satisfaction through effective quality
management system, including system improvement and assurance of
conformity to Client.
C.1.2 Application
The implemented quality system is applicable generally for whole of LICs

operation but in particular for this project site. Similarly, subsection D.1 is also
directly applicable.
C.2 Normative Reference
The standard reference of this quality system is also ISO 9000:2000 Quality
management system (Fundamentals and vocabulary)
C.3 Terms and Definitions
The terms and definitions given in ISO 9000:2000 applies, especially with respect
to the following which is interchangeable between each other:-
client = RECYCLE ENERGY SDN. BHD. & Worley Parsons
Services Sdn. Bhd.
organization = Limpah Ikhtiar Construction
product = works
C.4 Quality Management System
C.4.1 General Requirements
LICs Quality Management System is in conformance with ISO 9001:2000. The

documenented Quality System reflects the actual working practices of LIC. The
structure of the document quality system is as follows:-
a) Quality Policy Manual details the general policies regarding the quality
system for LIC
b) Quality Procedures detail the procedures used to fulfill LIC policies and
objectives.
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c) Project Quality Plan defines the specific management, quality and

technical practices to be adopted within respective project.
d) Work Instruction shall be issued for specific activities to ensure that all
personnel associated with in the activity have a common understanding
of the requirements.
e) Methods Statement normally to be provided by subcontractor for jobs
being subcontracted to other parties. Proceeding of work shall subject to
LIC approval.
f) Standard Form shall be used for activities being carried out and to be
kept as quality records.
Subsection C.4, C.5, C.6, C.7 and C.8 herein has been developed in
greater detail to describe the operation of the quality system. These
subsections will be further developed and improved throughout the
contract period. Generally the procedures will be based on existing
documentation within LICs Quality Management System and
Procedures.
C.4.2 Document requirements
C.4.2.1 General
Documentation is required to facilitate the function of quality control, which

involved checking, measuring, testing, inspection and where necessary recording
actions in a formalized manner to confirm compliance with contract requirements.
Document procedures shall mean that the procedure is established,

documented, implemented and maintained, and can be in any form or type of
medium.
This PQP details quality control requirements including receiving, in process and
final inspection and test. The personnel responsible for quality control will
complete, as necessary, checklist, test report and the like, which record
successful completion of the inspection and test requirements.
The Site Supervisors, Foreman, Surveyors, Subcontractors, Suppliers and

Specialist/Testing Agencies may carry out quality control activities. These
personnel shall carry out the responsibility of the Supervision Team.
Documented Inspection and Test Plan (ITP) shall be developed to identify

inspection and test points specified in the Contract Documents. Where possible,
ITP will require physical representations of an acceptable of quality to be
established and recorded for use during inspection and test activities.
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C.4.2.2 Quality manual
The quality system to be implemented during the Contract was planned and
document within Project Quality Plan (PQP).
Procedures were established to plan and control activities, which contribute to

the quality of the work. The procedures will be based on the requirements as
detailed in the Contract documents. Project staff to implement the quality system
uses ISO 9001:2000 standard.
The GM appoints a Quality Assurance & Quality Control Manager (QA/QCM) wo

will be responsible for the implementation, control and monitoring of the quality
system.
The Quality Assurance & Quality Control Manager (QA/QCM) will report directly
to the GM or PD and will be responsible for the day operations that concerning of
the Quality Assurance.
All Personnel involved with the Project will have a role to perform in the
implementation of the PQP.
The PQP details specific responsibilities of personnel in relation to the operation

of the quality system and achievement of the required quality for the work.
Management functions including control systems for documentation, purchasing,

inspection measuring and testing equipment, records management and training
be incorporated into and form an integral part of the PQP.
Roles within the PQP will be distinguished as follows:

Personnel responsible for quality controls that monitor and check the
work under their immediate control as per the technical requirements of
the contract documents.
Personnel responsible for verification who check and record adherence
to the PQP procedures (including quality control) to ensure their
operation and effectiveness.
Personnel responsible for audit who assist the operation and
effectiveness of the PQP. This may include critical analysis of constituent
work item being manufactured and constructed.
These roles integrated and contributed to the assurance of quality, which the
Project team is then able to provide to the Client. Regular management review of
the Project Quality Plan will be carried out to ensure its continuing suitability and
effectiveness.
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C.4.2. Control of documents
The effective control of all documentation is vital to LIC Quality Management

system. This control is important to the technical and operational documents that
form the primary elements of LIC. The system therefore provides methods,
defines and identifies responsibilities for such controls.
Documents that are relevant to the quality of the Quality shall be controlled to
ensure that they are approved subsequent to issue and the current issue or
revision is known and available to those requiring the as approved by GM.
Controlled Documents will be uniquely identified and will bear a defined revison
number recorded on each page of the document. Documents will be distributed
on an a need to know basis. A register and distribution lists will b set up and
maintained to indicate the distribution of each controlled document and their
recipients.
Controlled Documents required to be issued to the Client will be issued to the

Client Representatives, who will be responsible for the distribution to Client team
members as appropriate. Documents will be reviewed on a regular basis to
determine their continued suitability. Obsolete documents will be removed from
all point of issue and use.
Control of documents may apply to both internally and externally generated

documents where applicable.
Document Control procedures may apply to but not limited to:-

a) Quality
Quality Plans (Controlled Document)
Quality Manual (Controlled Document)
b) Correspondence
In-coming mail
Out-going mail
Client supplied Drawings and Documents (Controlled
Documents)
c) Oral Communication
All relevant oral communication or directions shall be recorded
by letter, facsimile or minutes.
d) Design Control
Design brief, calculations, checking procedures, drawings and
specification.
Standards, codes and regulations as applicable. (Controlled
Documents)
e) Purchasing Documents
Subcontract and Supply Agreements
Subcontractors and Suppliers Quality Plans/ITPs.
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f) Construction
Drawings (Controlled Documents)
Specification
As Built Documentation
g) Reports
Internal and external reports
h) Programs
Original Contract program (Controlled Document)
Detailed and Summary Construction Programs (Controlled
Document)
Monthly Update Reports (Controlled Documents)
A standard transmittal form shall accompany distribution of controlled documents.

Acknowledgement of the documents by the receiver will be via the returned
transmittal form signed by the receiver. A register will be maintained for
identifying current and/or superseded documents that will be stored separately
and clearly marked as superseded.
C.4.2.4 Control of records
Quality records are the documents that provide objective evidence of compliance
(or non-compliance) with specified requirements. They include but not limited to:-
Inspection and test plan records.
Equipment list and calibration record
Request for Inspection (RFI)
Non-conformance documentation (NCR)
Drawing and specification
Material and goods flow record
Technical records (e.g. pile driving or surveying data)
All kind project related correspondence
Client and third party complaints.
Arrangements for the archiving of specific records to comply with both Clients
and regulatory requirement are identified and controlled.
C.5 Management Responsibility
C.5.1 Management commitments
LICs management is committed to achieving high standards of efficiency and

workmanship consistent with the objective of handing over a finished product, not
only satisfying the clients expectations, but representative of the Company and
its employees commitment to quality.
Refer also to section A project Organization.

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LICs management will establish updated quality policy, quality objectives,

conducting management reviews, and ensuring availability of resources.
C.5.2 Client focus
It is the focus of LIC to provide only those products that have the necessary
quality to merit our Clients satisfaction by meeting the specified requirements
and fulfilling our contractual obligations.
While striving to satisfy the requirements of the Client, by doing the right things
and do it right the first time will optimize costs of operation. The goal of LICs
QA/QC system is to achieve quality works with minimum defects and errors.
Clients first and Prospering the Client is our no.1 priority are our motto.
C.5.3 Quality Policy
It is the LICs policy where LIC is committed to achieve Quality Excellence in all
aspects of its business and at all levels of operation.
The timely and satisfactory execution of this is heavily dependent on the effective
control of goods, material and equipment and the quality of construction. In
recognition of these important aspects of the Works, it is the policy of the LIC to
implement a quality system on the Project.
The objective of the implementation of the project quality is to ensure that the
requirements of the Client as detailed in the Contract Specification and Drawings
are satisfied.
It is LICs goal to extend the awareness, acceptance and implementation of the

quality system to all our sub-contractors.
All project staff shall diligently perform the duties, which are assigned to them in
the Project Quality Plan (PQP). Your co-operation and participation is essential to
ensure that the PQP becomes an integral part of the management systems,
which shall contribute to the overall success of the Project.
C.5.4 Planning
C.5.4.1 Quality objectives
LIC is committed to delivering the quality in a competitive and cost effective

manner, on time and constructed or built by personnel with the appropriate
experience, training and/or qualifications.
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The above objectives will meet the product realization, measurable and
consistent with quality policy and established at relevant functions and levels
within LIC.
C.5.4.2 Quality management system planning
LIC will plan to manage relating to Quality Control and Quality Assurance. LIC
will establish all relevant QA/QC work instruction, procedures, check lists,
reporting formats, flow charts and documentation to be adopted for quality
assurance. LIC will also be responsible to implement, monitor and review if
necessary the quality system to suit the purpose and conditions pertinent to the
Project.
LIC will also ensure that documentation requirement and quality system integrity
are maintained when changes occurred during continuous planning and
implementation.
C.5.5 Responsibility, authority and communication
C.5.5.1 Responsibility and authority
Other than Executive Chairman and GM, no member of the Project team is
authorized to disclose the cost of any of the contract works to any party or to
represent LIC on any matter relating to cost, expenditure or finance.
The Site Agent, Deputy Site Agent, Unit Manager, and Engineer will keep a
record of authorized signatories, specifically detailing delegated authority for
signature of records, correspondence and checks using the standard Perfoma.
Refer also to section A.3 Key personnel Responsibilities.
C.5.5.2 Management representative
The GM, or in his absent PD will ensure that:-

Processes are established, implemented and maintained
Report to op management on performance and any need for
improvement
Promoting awareness of Client requirement throughout LIC
C.5.5.3 Internal communication

For the effectiveness of the quality management system, internal communication
between LICs staff will be conducted either verbally or written form. In addition to
internal communication, external communication is also required for input and
output of the quality system.
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Head office Level

Correspondence / communication shall be LICs Executive Chairman, Clients
Site Agent, Clients Construction Manager and the Consultants Directors for all
Contractual and Financial matters.
Site Office Level

Correspondence / communication shall be between Clients Construction
Manager, LIC General Manager, LIC Site Agent and Consultants Resident
Engineer for all construction, operational and technical matters.
In general, communications are in the following forms:-

In-coming mail/memo
Out-going mail/memo/RFI- Request for Information
Oral communications (All relevant oral communication or directions
including through telephone shall be recorded by letter, facsimile or
minutes)
C.5.6 Management review
C.5.6.1 General
Review is achieved by independent personnel undertaking formal checking of

procedures detailed in this PQP (including quality control procedures) and the
quality of the work being submitted for acceptance.
The QA/QC manager may carry out review activities.
All review activities will be documented to provide a record, which together with
quality control record form the basis of assurance. These records will be
managed through a system, which is planned and maintenance as detailed in
this PQP.
An essential component of the quality system to be directly implemented by the

QA/QC Manager will be an effective non-conformance control system. the non-
conformance control procedures is documented one of quality procedures.
C.5.6.2 Review input
The management review input would include information on the following:
1. Results of audits
2. Client feedback
3. Process performance and product conformity
4. Status of preventive and corrective actions
5. Follow-up actions from previous management reviews
6. Changes that could affect the quality management system, and
7. Recommendations for improvement
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C.5.6.3 Review output
The management review output would include any decisions and actions related
to the following:-
1. Improvement of the effectiveness of the quality management system
and its processes.
2. Improvement of product related to Client requirements, and
3. Resource needs.
C.6 Resource Management
C.6.1 provision of resources
LIC will determine and provide the resources needed as follows:-

1. To implement and maintain the quality management system and
continually improve its effectiveness, and
2. To enhance Client satisfaction by meeting Client requirements.
C.6.2 Human resources
C.6.2.1 General
LIC will ensure that personnel performing work affecting product quality to be
competent on the basis of appropriate education, training, skills and experience.
C.6.2.2 Competence, awareness and training
LIC may send any staff to attend approved external courses, seminars, workshop
etc., subject to exigencies of service and after having nominated by GM and
approved by EC.
Training of site staff shall be job related, relevant to site goals and direction cost-
effective and beneficial to the company.
When subcontractors are performing special processes the GM shall ensure that
adequately qualified and experienced personnel are employed and that
monitoring control are suitably documented. Otherwise, staff shall be sent for
training.
C.6.3 Infrastructure
As the whole, LIC will determine, provide and maintain infrastructure needed to
achieve conformity to product requirements, which includes the following
infrastructure:-
Building, workshop and associated facilities.
Process equipment (both hardware and software), and
Supporting services (such as transport or communication equipment)
LIC will assure that adequate control and co-operation of projects as follows:
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APPENDIX B
INSPECTION AND TEST PLANS
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APPENDIX C
SAMPLE OF QA/QC FORMS
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SUMMARY OF QA/QC FORMS

NO. FORM NO. DESCRIPTION
1. RFI-100 REQUEST FOR INSPECTION
2. RI-100 REQUEST FOR INFORMATION
3. SD-100 SITE DIARY
4. NCAR-100 NON-CONFORMANCE AND
CORRECTIVE ACTION
REPORT
5. CA-2005(JKR) MATERIAL APPROVAL
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APPENDIX D
SAMPLE OF QA/QC CHECKLISTS
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SUMMARY OF QA/QC CHECKLISTS

CIVIL AND STRUCTURAL
1. C&S 001-PILING WORKS
2. C&S 002-STATIC LOAD TEST
3. C&S 003-PILECAP
4. C&S 004-BEAM AND SLAB
5. C&S 005-COLUMN AND WALL
6. C&S 006-UPSTAND BEAM, PLINTH AND OTHER STRUCTURAL
ELEMENTS
7. C&S 007-STRUCTURAL STEEL
8. C&S 008-PARAMETER DRAIN AND APRON
ARCHITECTURAL
1. ARCH 001 BRICKWORKS
2. ARCH 001 - PLASTERING
3. ARCH 001 - SCREEDING
4. ARCH 001 - TIMBER, DOOR AND WINDOW
5. ARCH 001 - IRONMONGERY
6. ARCH 001 - FLOOR TILING
7. ARCH 001 - PAINTING
8. ARCH 001 - ROOFING
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APPENDIX E
QUALITY MANAGEMENT PRINCIPLES
& GUIDELINES
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Appendix E
Quality Management Principles & Guidelines
Quality Management Principles & Guidelines

1.0 Introduction
This document provides an understanding of the Quality Management Principles that will
facilitate a successful management culture for users of the ISO 9000 Family of Standard
and Guidelines. The Quality Management Principles will be contained in the new ISO
9001:2000 document. The ISO 9000 Family of standards will be based on these Quality
Management Principles.
With growing global competition, quality management is becoming increasingly important

to the leadership and management of all organizations. The Quality management
principles apply universally to all user groups. This document focuses on the needs of
executive managers. The Quality Management Principles may be incorporated into new
or existing documents to satisfy the needs of others user groups.
By applying the following eight Quality Management Principles, organizations will

produce benefits for Clients, owners, people suppliers, local communities and society at
large.
Quality Management Principles
A Quality Management Principles is comprehensive and fundamental rule or belief, for

leading and operating an organization, aimed at continually improving performance over
the long term by focusing on Client while addressing the needs of all other stakeholders.
Principle 1: Client-Focused Organization
Organization depend on their Clients and therefore should understand

current and future Client needs, meet Client requirements and strive to
exceed Client expectations
Applying the principle of Client-focused organization leads to the following actions:

Understanding the whole range of Client needs and expectations for products,
delivery, price, dependability, etc.
Ensuring a balanced approach among Clients and other stakeholders (owners,
people, suppliers, local communities and society at large) needs and expectation.
Communicating these needs and expectations throughout the organization.
Measuring Client satisfaction and acting on results, and
Managing Client relationship.
Beneficial applications of this principle include:

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For policy and strategy formulation, making Client needs and the needs of other
stakeholders understood throughout the organization.
For goal and target setting, ensuring that relevant goals and targets are directly
linked to Client needs and expectations.
For operational management, improving the performance of the organization to
meet Client needs.
For human resources management, ensuring the people has the knowledge and
skills required to satisfy the organizations Clients.
Principle 2: Leadership
Leaders establish unity of purpose and direction of the

organization. They should create and maintain the internal
environment in which people can become fully involved in
achieving the organizations objectives
Applying the principle of leadership leads to the following actions:
Being proactive and leading by example.
Understanding and responding to changes in the external environment.
Considering the needs of all stakeholders including Clients, owners, people,
suppliers, local communities, and society at large.
Establishing a clear vision of the organizations future.
Establishing shared values and ethical role models at all levels of the
organization
Building trust and eliminating fear
Providing people with the required resources and freedom to act with
responsibility and accountability.
Inspiring, encouraging and recognizing peoples contributions.
Promoting open and honest communication.
Educating, training and coaching people.
Setting challenging goals and targets, and
Implementing strategy to achieve these goals and targets.

For policy and strategy formulation, establishing and communicating a clear
vision of the organizations future.
For goal and target setting, translating the vision of the organization into
measurable goals and targets.
For operational management, empowered and involved people achieve the
organizations objectives:
For human resources management, having an empowered, motivated, well-
informed and stable workforce.
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Principle 3: Involvement of People
People at all levels are the essence of an organization and their

full involvement enables their abilities to be used for the
organizations benefit
Applying the principle of involvement of people lads to the following actions by the
people:
Accepting ownership and responsibility to solve problems,
Actively seeking opportunities to make improvements,
Actively seeking opportunities to enhance their competencies, knowledge and
experience,
Freely sharing knowledge and experience in terms and groups,
Focusing on the creation of value for Clients,
Being innovative and creative in furthering the organization objectives,
Better representing the organization to Client, local communities and society at
large,
Deriving satisfaction from their work, and
Be enthusiastic and proud to be part of the organization.

For policy and strategy formulation, people effectively contributing to
improvement policy and strategies of the organization,
For goal and target setting, people sharing ownership of the organizations goals,
For operational management, people being involved in appropriate decision and
improvements,
For human resources management, people being more satisfied with their jobs
and being actively involved in their personal growth and development, for the
organizations benefit.
Principle 4: Process Approach
A desired result is achieved more efficiently when related

resources and activities are managed as a process
Applying the principle of process approach leads to the following actions:

o Defining the process to achieve the desired result,
o Identifying and measuring the inputs and outputs of the process,
o Identifying the interfaces of the process with the function of the organization,
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o Evaluating possible risks, consequences and impacts of processes on Clients,

suppliers and other stakeholders of the process,
o Establishing clear responsibility, authority, and accountability for managing the
process,
o Identifying the internal and external Clients, suppliers and other stakeholders of
the process, and
o When designing processes, consideration is given to process steps, activities,
and flows, control measures, training needs, equipment, methods, information,
materials and other resources to achieve the desired results.

o For policy and strategy formulation, utilizing defined processes throughout the
organization will lead to more predictable results, better use of resources,
shorter, cycle times and lower costs;
o For goal and target setting, understanding the capability of processes enables
the creation of challenging goals and targets;
o For operational management, adopting the process approach for all operations
results in lower costs, prevention of errors, control of variation, shorter cycle
times and more predictable outputs;
o For human resources management establishing cost efficient processes for
human resource management, such as hiring, education and training, enables
the alignment of those processes with the needs of the organization and
produces a more capable workforce.
Principle 5: System Approach to Management
Identifying, understanding and managing a system of interrelated

processes for a given objective improve the organizations effectiveness
and efficiency
Applying the principle of system approach to management leads to the following actions:
Defining the system by identifying or developing the processes that effect a given
objective,
Structuring the system to achieve the objective in the most efficient way,
Understanding the interdependencies among the processes of the system,
Continually improving the system through measurement and evaluation, and
Establishing resources constraint prior to action.
For policy and strategy formulation, the creation of comprehensive and
challenging plans that link functional and process inputs;
For goal and target setting, the goals and targets of individual processes are
aligned with the organizations key objectives;
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For operational management, a broader overview of the effectiveness of

processes which leads to understanding the causes of problems and timely
improvement actions;
For human resources management provides a better understanding of roles and
responsibilities for achieving common objectives there by reducing cross-
functional barriers and improving teamwork.
Principle 6: Continual Improvement
Continual improvement should be a permanent objective of the

organization
Applying the principle of continual improvement leads to the following actions:

Making continual improvement products, processes, and system an objective
for every individual in the organization.
Applying the basic improvement concept of incremental improvement and
breakthrough improvement,
Using periodic assessments against established criteria of excellence to
identify areas for potential improvement,
Continually improving the efficiency and effectiveness of all processes,
Promoting prevention based activities,
Providing every member of the organization with appropriate education and
training, on the methods and tools of continual improvement such as:
The Plan-Do-check-Act-Cycle,
Problem solving,
Process re-engineering, and
Process innovation,
Establishing measures and goals to guide and track improvements, and
Recognizing improvements.

For policy and strategy formulation, creating and achieving more competitive
business plans though the integration of continual improvement with strategy
and business planning;
For goal and target setting, setting realistic and challenging improvement
goals and providing the resources to achieve them;
For operational management, involving people in the organization in the
continual improvement of processes;
For human resource management, providing all people in the organization with
the tools, opportunities, and encouragement to improve products, processes
and systems.
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Principle 7: Factual approach to decision making
Effective decisions are based on the analysis of data and information
Applying the principle of factual approach to decision making leads to the following
actions:
Taking measurements and collecting data and information relevant to the
objectives,
Ensuring the data and information are sufficiently accurate, reliable and
accessible,
Analysis the data and information using valid methods,
Understanding the value of appropriate statistical techniques, and
Making decisions and taking action based on the results of logical analysis
balance with experience and intuition.
For policy and strategy formulation, strategies based on relevant data and
information are more realistic and more likely to be achieved;
For goal and target setting, using relevant comparative data and information to
set realistic and challenging goals and targets;
For operational management, data and information are the basis for
understanding both process and system performance to guide improvements and
prevent future problems;
For human resources management, analysis data and information from sources
such as people surveys, suggestions and focus groups to guide the formulation
of human resources policies.
Principle 8: Mutually beneficial supplier relationship
An organization and its suppliers are interdependent, and a

mutually beneficial relationship enhances the ability of both to
create value
Applying the principle of mutually beneficial supplier relationships leads to the following
actions:
Identifying and selecting key suppliers,
Establishing supplier relationships that balance short-team gains with long-term
considerations for the organization and society at large,
Creating clear and open communications,
Initiating joint development of products and processes,
Jointly establishing a clear understanding of Clients needs,
Sharing information and future plans and
Recognizing supplier improvements and achievements.
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For policy and strategy formulation, creating competitive advantage through the
development of strategic alliances or partnership with suppliers;
For goal and target setting, establishing more challenging goals and targets
through early involvement and participation of suppliers;
For operational management, creating and managing supplier relationships to
ensure reliable, on-time, defect-free delivery of suppliers;
For human resources management, developing and enhancing supplier
capabilities through supplier training, and joint improvement efforts.
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C.7.2 Client related processes
C.7.2.1 Determination of requirements related to the product
LIC will determine:-

a) Requirement specified by Client, including the requirements for delivery and
post-delivery activities,
b) Requirements not stated by Client but necessary for the specified or intended
use, where known,
c) Statutory and regulatory requirements related to the product, and
d) Any additional requirements determined by LIC
C.7.2.2 Review of requirements related to the product
LIC will review the requirement related to the product and will conduct it prior to LIC
commitment to provide the product to the Client (e.g. submission of tenders, acceptance
of contractors or orders, acceptance of changes to the contracts or orders) and will
ensure:-
a) Product requirements are defined
b) Contract or order requirements differing from those previously expressed are
resolved, and
c) LIC has the ability to meet the defined requirements
Records of the results of the review and actions arising from the review will be
maintained. Where the Client provides no documented statement of requirement, the
Client requirement will be confirmed by LIC before acceptance. Where product
requirements are changed, LIC will ensure that relevant documents are amended and
that relevant personnel are made aware of the changed requirements.
LIC will incorporate procedure to ensure that changes to the Contract, which are received
during the contract period, are reviewed with respect to the following;
I. Requirements are documented and adequately defined;
II. Sufficient resources and expertise are available to carry out the Works;
III. Unsure discrepancies from the original contract requirements are clearly
understood.
C.7.2.3 Client communication
LIC will determine and implement effective arrangements for communicating with Clients
in relation to:-
a) Product information
b) Enquiries, contracts or order handling, including amendments, and
c) Client feedback, including Client complaints
Correspondence / communication shall be LICs General Manager, Clients Site agent,

Clients Construction Manager and the Consultants Directors for all Contractual and
Financial matters.
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Site Office level

Correspondence / communication shall be between general Manager, Site Agent and
Unit Manager.
C.7.3 Design and development
C.7.3.1 Design and development planning
LIC will plan and control design and development of product where during design and
development, LIC will determine:-
a) The design and development stage
b) The review, verification and validation that are appropriate to each design and
development stage, and
c) The responsibilities and authorities for design and development
LIC will manage the interfaces between different groups involved in design and
development to ensure effective communication and clear assignment of responsibility.
The planning output will be updated, as appropriate, as the design and development
progresses.
LIC will engage specialist subcontractor or design consultant as a sub-

consultant/designer for the production of the following:-
Shop drawings (specialized factory or mill fabrication)
Temporary works drawings (scaffolding, deep trenching, ground anchors, sheet
piling, access platform/staging, etc)
Construction drawings
Each of the sub-consultants employed by LIC shall implement own in-house quality
system. Documentation for the sub-consultants in-house quality systems shall be
synchronized with this PQP.
C.7.3.2 Design and development input
LIC will determine and maintain records on inputs relating to product requirements.
These inputs will include:-
a) Functional and performance requirements,
b) Applicable statutory requirements
c) Where applicable, information derived from previous similar designs
d) Other requirements essential for design and development.
The procedures to be implemented directly by LIC for any design works will incorporate
development of a design brief (or input), the common design inputs are:-
Clients need statement or project brief
Land Survey and/or geotechnical investigation information
Specific need of the temporary works
Surrounding constraints/restrictions/limitation
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Relevant design standards or codes of practice and specifications
C.7.3.3 Design and development output
The outputs of design and development will be provided in a form that enables
verification against the design and development input and will be approved prior to
release:-
a) Meet the input requirements for design and development
b) Provide appropriate information for purchasing, production and for service
provision
c) Contain or reference product acceptance criteria
d) Specify the characteristic of the product that are essential for its safe and proper
use
As normally practiced, the documentation output will be produced in several phases as

follows:-
1) Preliminary design drawings
2) Intermediate design drawings
3) Detailed design I drawings
4) Detailed design II drawings
5) Final design drawings.
C.7.3.4 Design and development review
At suitable stages, systematic reviews of design and development will be performed in

accordance with planned arrangement (see section C.7.3.1)
a) To evaluate the ability of the results of design and development to meet
requirements
b) To identify any problem and propose necessary actions
The participant of the reviews will include the representative of functions concerned with
the design and development stage (s) being reviewed. Records of the results of the
review and any necessary actions will be maintained (see section C.4.2.4)
At each design stage, LIC will issue a formal review to ensure that the output design
meets the requirements of the brief.
GM and PD are responsible for the management of any design works carried out on the
Contract and will review the proposal, compliance with relevant codes, standards and
statutory regulations, environmental aspect and general health and safety.
C.7.3.5 Design and development verification
Verification will be performed in accordance with planned arrangement (see section

C.7.3.1) to ensure that the design and development outputs have met the design and
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development input requirements. Records of the results of the verification and ay

necessary actions will be maintained (see section C.4.2.4).
The Contract Department, upon basic cost study of the detailed or final design, will
provide verification to the drawings and specifications documented by the sub-
consultants. Only then will the GM delegate the responsibility for the design
documentation and submission to the Client to the sub-consultant as applicable.
C.7.3.6 Design and development validation
Design and development validation will be performed in accordance with planned

arrangements (see section C.7.3.1) to ensure that the resulting product is capable of
meeting the requirements for the specified application or intended use, where known.
Wherever practicable, validation shall be completed prior to the delivery or
implementation of the product. Records of the results of validation and any necessary
actions will be maintained (see section C.4.2.4).
Upon verification, LICs top management will validate the design and revert it back to the
sub-consultants for their Professional Engineers endorsement and for further submission
to Client.
C.7.3.7 Control of design and development changes
Design and development changes will be identified and records maintained. The changes
will be reviewed, verified and validated, as appropriate, and approved before
implementation. The review of design and development changes will include evaluation
of the effect of the changes on constituent parts and product already delivered. Records
of the results of the review of changes and any necessary actions will be maintained (see
section C.4.2.4).
A register will be maintained for identifying current and/or superseded documents that will
be stored separately and clearly marked as superseded and canceled complete with
the issuance and cancellation date for each documents.
C.7.4 Purchasing
C.7.4.1 Purchasing processes
LIC will ensure that purchased product conforms to specified purchase requirements. The
type and extent of control applied to the supplier and the purchased product will be
dependent upon the effect of the purchased product on subsequent product realization or
the final product.
LIC will evaluate and select supplier based on their ability to supply product in
accordance with LICs requirements. Criteria for selection, evaluation and re-evaluation
will be established. Records of the results of evaluations and any necessary actions
arising from evaluation will be maintained (see section C.4.2.4).
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Suppliers and Sub-contractors will be selected on a competitive basis that will take into
account their ability to provide the specified product or service at the required level of
quality to meet contractual requirements.
Suppliers and Sub-contractors may be evaluated for but not be limited to the following:-
a) Supplier/Subcontractor Background
b) Organizational Ability
c) Experience and Qualification of Personnel
d) Safety and Industrial Relations Record
e) Adequacy or Existence of a Quality System
f) Financial capability and standing
The selection of Suppliers and Subcontractors, and the type and extent of control
exercised, will depend on the ability of the Supplier/Subcontractor to demonstrate past
performance, and complexity and critically of the product, material or services.
The approval for the selection Supplier/Subcontractor will be the responsibility of the GM,
who shall prior to the award of a subcontract, where applicable, will obtain the Client
approval.
Purchasing documents will contain a clear description of the product, material or service
ordered and will contain, but not be limited to the following:
a) Clear description of the product, material and/or service, which will include
specification, drawings, inspection and test requirements, delivery schedules and
requirements for compliance with the Client environmental or any other policies.
b) Quality assurance requirements including trace ability, records, test certificates
and independent validation evidence throughout the supply of the product and/or
service.
c) Product, Material and Service delivery identification requirements.
d) Hold and Witness points, the right of the Client and LIC to inspect, audit and to
have access to the work premises both on and off the Contract Site.
All purchasing documents will be reviewed and approved by the GM or in his absent, the
PD.
C.7.4.2 Purchasing information
Purchasing information will describe the product to be purchased, including where

appropriate:-
a) Requirements for approval of product, procedures, processes and equipment
b) Requirements for qualification of personnel
c) Quality management system requirements
Purchasing information to supplier or subcontractor will be in the form of detailed

Purchase Order / Work Order which normally specify the following particulars:
Description and specification of the material ordered
Quantities
Date, location and delivery arrangement
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Particulars of accepting person/party at the destination

Other relevant information pertaining to the order
C.7.4.3 Verification of purchased product
LIC will establish and implement the inspection or other activities necessary for ensuring
that purchased product meets specified purchase requirements. Where LIC or its Client
intends to perform verification at the suppliers premises, LIC will state the intended
verification arrangement and method of product release in the purchasing information.
Accepting person/party at the destination will compare the Purchase Order with respect
to the Delivery Order and inspect/verify that the material arrived at his location as per
the said Purchase Order.
In the case of works, the verification will be in the form of QA/QC forms and most
importantly, during verification of subcontractors interim claim document.
C.7.5 Production and service provision
C.7.5.1 Control of production and service provision
LIC will identify those processes where in LIC opinion the absence of procedures or work
instructions could adversely affect quality. Procedures and instruction methods will be
prepared so as they reflect actual work practice and will be distributed to relevant
personnel performing the particular task. The distribution of procedures and instructions
will generally be contained in Quality Plans covered by document control procedures.
Procedures will detail how a particular process is to be carried out whereas instruction
methods will provide detail on how a particular task within the construction process is to
be performed. On occasion it may be practical to incorporate the procedure and
instruction method as one procedure, reducing unnecessary documentation.
When determining whether a process will be adversely affected by the absence of

documented procedures and instruction, due consideration will be given to the complexity
of the process, the skill, experience and qualification of the operational personnel and the
likelihood of non-conformance or poor workmanship.
Both procedures and instructions will address all or part of the following:-
What it is to be done
Who is to do it
When it is to be done
Where it is to be done
How it is to be done
Material required
Equipment required
Documentation to be used
Degree of Supervision/Control required
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Technical/process Procedures (or Method Statement) are the agreed method of

undertaking a technical/process activity incorporating a clear allocation of responsibility
for accomplishing the key tasks and duties.
A Work Instruction is a document that provides detail guidance for the execution of a
particular task, which may be issued as supplementary information to that contained in
the Quality Plan for that specific work or trade type.
Processes will b mentioned and any deficiencies in methods, procedures, instructions

and control will be corrected and the necessary changes made to supporting
documentation.
C.7.5.2 Validation of processes for production and services provision
LIC will validate any processes for production and service provision where the resulting
output cannot be verified by subsequent monitoring or measurement. This includes any
processes where deficiencies become apparent only after the product is in use or the
service has been delivered. Validation will demonstrate the ability of theses processes to
achieve planned results and LIC will establish arrangements for these processes
including, as applicable:-
a) Define criteria for review and approval of the processes
b) Approval of equipment and qualification of personnel
c) Use of specific methods and procedures
d) Requirements for records (see section C.4.2.4)
e) Revalidation
LIC shall validate and assure that adequate control and co-operation of projects as
follows:-
a) Processes are performed by suitably qualified, experienced and trained
personnel working to relevant Quality Management System element.
b) Equipment used shall be controlled, calibrated and approved.
c) Material, equipment and services used shall be procured in a controlled manner.
d) Processes shall be performed in accordance to Quality Procedures, Work
Instructions and Drawing or specifications, and organizational interfaces shall be
identified and controlled.
e) Controlled and documented systems shall be available for the identification,
segregation, and disposal of non-conforming items.
f) The planning and monitoring requirements of projects are carried out by the
assigned project staff.
GM shall ensure that adequate instruction identifies process or activities that cannot be
verified by subsequent inspection or other similar approved controls are in place and
implemented.
For subcontractors, the arrangement for procurement and site controls carrying out such
processes shall ensure that the subcontractor is working to an approved system and
using suitably qualified and legal personnel.
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LIC will ensure to provide servicing and maintenance or permanent works during the
guarantee and liability period as per contract.
LIC will ensure ability to provide adequate technical advice, materials supply and trained
personnel to carry out satisfactory maintenance and servicing of product.
LIC will guarantee its works for a period from date of Practical Completion, based on
contractual requirements.
C.7.5.3 Identification and traceability
Where appropriate, LIC will identify the product by suitable means throughout product
realization. LIC will identify product status with respect to monitoring and measurement
requirements. Where traceability is a requirement, LIC will control and record unique
identification of the product (see section C.4.2.4)
The Project Identification System shall be based on the Work Breakdown Structure
developed during planning of the design and construction operations and the
identification systems include in the Specifications and drawing. The purpose is to
provide identification mechanisms to be used within the various Project controls systems.
The systems will allow all works to be physically located in the field to ensure that
materials and other items are used for their intended purpose. The system will enable the
various quality records to be traced to items and locations in the field.
Where necessary document tractability systems will be developed for components and/or
sections of the Works.
Verification of inspection and test status is provided through documentation (e.g.: goods
received notes, in-process and final inspection report/checklist) as detailed in the Quality
Management System.
Where non-conforming items are suggested or rejected then this will be evident by both
documentation and physical identification. Where practicable such items shall be
segregated to prevent inadvertent use.
Personnel carrying out the inspection and testing shall be responsible for the
maintenance of records for release of conforming works.
C.7.5.4 Client property
LIC will exercise care with Client property while it is under control or being used by LIC.
LIC will identify, verify, protect and safeguard Client property provided for use or
incorporation into the product. If any Client property is lost, damaged or otherwise found
to be unsuitable for use, this will be reported to the Client and records maintained (see
section C.4.2.4)
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The Client is expected to supply the highest quality materials, documentation, personnel,
equipment or services, in a manner that shall not have an adverse effect on LIC or the
quality of its products and services. The Contracts Manager shall ensure that the Client is
fully aware of their responsibilities in these matters.
All information and material supplied by the Client shall be treated as confidential and not
be used for any other purpose without expressed written consent.
GM shall be responsible for maintaining records of the items supplied by the Client. In the
case of nominated service, supplier or sub-contractors the GM shall inform Clients
Construction Manger Contracts if the said parties are not performing adequately.
C.7.5.5 Preservation of product
LIC will preserve the conformity of the product during internal processing and delivery to
the intended destination. This preservation will include identification, handling, packaging,
storage and protection. Preservation will also apply to he constituent parts of a product.
General Manager shall ensure implementation of an approved system to identify, handle,

storage, packaging and/or protection of all products and materials at site. This to ensures
that the risk of inadvertent and/or deterioration from receipt to delivery is prevented.
C.7.6 Control of monitoring and measuring devices
All inspection, measuring and test equipment, required to demonstrate product

conformance to specified requirement, will be regularly calibrated and maintained in good
working order.
The GM shall ensure that the requirement for measurement is identified together with
accuracy requirements.
Equipment registers will be maintained to identify all inspection, measuring and test
equipment, whether owned or rented. For each item the register will indicate the
following:-
Serial number;
Method of checking equipment;
Acceptance criteria;
Nature of equipment.
All employees using measuring and test equipment are responsible to ensure that the
calibration status is valid at time of use. Calibrated equipment shall bear its Calibration
Approval sticker.
If equipment is found, as out calibration, a RED sticker or other indication shall be affixed
to show out of calibration status and a Corrective Action request shall be issued.
C.8 Measurement, analysis and Improvement

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C.8.1 General
LIC will plan and implement the monitoring, measurement, analysis and improvement
processes needed:-
A. To demonstrate conformity of the product
B. To ensure conformity of the quality management system
C. To continually improve the effectiveness of the quality management system
This will include determination of applicable methods, including statistical techniques, and
the extent of their use.
C.8.2 Monitoring & measurement
C.8.2.1 Client satisfaction
As one of the measurements of the performance of the quality management system, LIC
will monitor information relating to Client perception as to whether LIC has met Client
requirements. The methods for obtaining and using this information will be determined.
Meeting Clients satisfaction by complying with the specified requirements and fulfilling
our contractual obligation will only be achieved through those products that have the
necessary quality to merit.
C.8.2.2 Internal audit
LIC will conduct internal audits at planned intervals to determine whether the quality
management system:-
A. Conforms to the planned arrangements (see section C.7.1), to the requirements
of this international standard and to the quality management system
requirements establish by LIC
B. Is effectively implemented and maintained.
An audit program will be planned, taking into consideration the status and importance of
the processes and areas to be audited, as well as the results of previous audits. The
audit criteria, scope, frequency and methods will be defined. Selection of auditors and
conduct of audits shall ensure objectivity and impartiality of the audit process. Auditors
will not audit their own work.
The responsibilities and requirements for planning and conducting audits, and for
reporting results and maintaining record (see section C.4.2.4) will be defined in a
documented procedure.
The management responsible for the area being audited will ensure that actions are
taken without undue delay to eliminate detected nonconformities and their causes.
Follow-up activities will include the verification of the actions taken and the reporting of
verification results.
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Internal quality audit to this project will be under responsibility of Quality Management
unit at Head Office.
Internal audit shall be carried out in accordance to standard requirement or procedures.

Quality Management Unit Head will prepare annual schedule for audit.
GM shall be responsible to ensure are carried out accordingly.
Audit is a verification activity internally or externally used to assess the operation and
effectiveness of this PQP as well as representative Quality Assurance procedures.
Quality system internal audits shall be undertaken by representative of LIC who are
trained in the techniques of auditing and are not directly associated with this project. The
representative will objectively audit and report on the system to evaluate its operation and
effectiveness.
Formal internal audit reports shall be prepared and distributed as specified in the quality
system procedures for Internal Quality audits.
C.8.2.3 Monitoring and measurement of processes
LIC will apply suitable methods and, where applicable, measurement of the quality
management system processes. These methods will demonstrate the ability of the
processes to achieve planned results. When planned results are not achieved, correction
and corrective actions will be taken, as appropriate, to ensure conformity of the product.
C.8.2.4 Monitoring and measurement of product
LIC will monitor and measure the characteristics of the product to verify that product
requirements have been met. This will be carried out at appropriate stages of the
products realization process in accordance with planned arrangements (see section
C.7.1).
Evidence of conformity with acceptance criteria will be maintained. Records will indicate
the person(s) authorizing release of product (see section C.4.2.4).
Product release and service delivery will not proceed until the planned arrangements
(see section C.7.1) have been satisfactorily completed, unless otherwise approved by a
relevant authority and, where applicable, by the Client.
All materials or product to be incorporated into permanent works shall be inspected,

tested, or otherwise verified, to demonstrate conformance to specification.
Product or materials that are subsequently suspected as nonconforming will be identified

and marked accordingly. If practical, nonconforming materials will be segregated to
prevent accidental use.
In the event that release of incoming materials or product is urgently required for project
progress they may be released under positive recall conditions. In these circumstances
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the construction activities will be recorded on the master plan to allow immediate
identification and replacement in the event of nonconformance.
Activities involving unverified materials or product would be highlighted on the Site

Master Plan in YELLOW.
Subcontractors operating under LICs Quality System will be subject to LICs Quality
Checklist as documented evidence of the quality of work.
The GM shall ensure that all subcontractor work is fully inspected and tested before
being accepted.
C.8.3 Control of nonconforming product
LIC will ensure that product which does not conform to product requirements is identified
and controlled to prevent its unintended use or delivery. The controls and related
responsibilities and authorities for dealing with nonconforming product will be defined in a
documented procedure.
LIC will deal with nonconforming product by one or more of the following ways:-
a) By taking action to eliminate the detected nonconformity
b) By authorizing its use, release or acceptances under concession by a relevant
authority and, where applicable, by the Client
c) By taking action to preclude its original intended use or application
Records of the nature of nonconformities and any subsequent actions taken, including
concessions obtained, will be maintained (see section C.4.2.4)
When nonconforming product is corrected it will be subject to re-verification to

demonstrated conformity to the requirements.
When nonconforming product is detected after delivery or use has started, LIC will take
action appropriate to the affects, or potential effects, of the nonconforming.
LIC ensures that systems for the identification, documentation, evaluation and disposition
of non-conforming materials, equipment, product, services or works are controlled.
Non-conformance is generally identified during planned and routine inspection and

testing activities. Causes of non-conformity, as well as the non-conformity itself, are the
subjects of a formal review to confirm disposition. This is done using LICs relevant non-
conformance documentation whereby non-conforming items previously held may only be
released from the hold position by written authority from the GM or a nominated
representative.
The release may involve:

1. Release for rework in which case a re-inspection in accordance with the
instruction of the GM shall be carried out
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2. Use of the item under concession action authorized by the GM and by the Client
where the Clients specified requirement are involved.
3. The return to subcontractors/supplier or scrap on the site.
QA/QC Manager is provided with up to date written information regarding non-

conformance and disposition.
C.8.4 Analysis of data
LIC will determine, collect and analyze appropriate data to demonstrate suitability and
effectiveness of the quality management system and you evaluate where continual
improvement of the effectiveness of the quality management system can be made. This
will include data generated as a result of monitoring and measurement and from other
relevant sources.
The analysis of data will provide information relating to:-

a) Client satisfaction (see section C.8.2.1)
b) Conformity to product requirement (see section C.7.2.1)
c) Characteristic and trends of processes and products including opportunities for
preventive action
d) Suppliers
LIC will adopt statistical techniques where it is a requirement of the contract and will also,
where appropriate, identify and classify other products and processes for which statistical
techniques will be used as a basis for the assurance and control of quality and such
proposals may be included in the relevant Quality Plan.
The appropriate statistical techniques will be selected for each particular application with
defined confidence levels for process control and product acceptance.
When the application of statistical techniques to a repetitive process producing an

essentially uniform product indicates that the process is in control and the product is
uniform, consideration ma be given to the relaxation of inspection and testing frequencies
or the introduction of alternate test methods which produce cost and/or time savings,
whilst the process continues to demonstrate stability and the product conformance.
C.8.5 Improvement
C.8.5.1 Continual improvement
LIC will continually improve the effectiveness of the quality management system through
the use of the quality policy, quality objectives, audit results, analysis of data, corrective
and preventive actions and management review.
To insure continuous improvement, all major problems, or persistent minor problems, in

any section of this project or the quality system, shall be recorded on Corrective Action
Request (CAR). This includes, but it is not limited to:
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Occurrence of non-conforming product or process;

Client complaint;
Internal Quality Audit
All CARs shall be sequentially numbered per project/department and summarized on

CAR Register.
Informally, feedback for improvement can be gathered by way of questionnaires, verbal

comment or any other form of communication, which will be recorded and recommended
to management for future implementation.
C.8.5.2 Corrective action
LIC will action to eliminate the cause of nonconformities in order to prevent recurrence.
Corrective actions will be appropriate to the effects of the nonconformities encountered.
A documented procedure will be established to define requirements for:-

a) Reviewing nonconformities (including Client complaints)
b) Determining the causes of nonconformities
c) Evaluating the need for action to ensure that nonconformities do not recur
d) Determining and implementing action needed
e) Records of the results taken (see section C.4.2.4)
f) Reviewing corrective action taken
All CARs shall be assigned to the relevant Sectional/Team Head responsible for the area
of nonconformance. The responsible Head shall analyze the problem and identify a
possible cause.
The appropriate Section/Team Head will approve any corrective action prior to being
implemented. Any corrective action must be practical and cost justified.
All corrective actions will be subject to follow up before closing the relevant CAR.
C.8.5.3 Preventive action
LIC will determine action to eliminate the causes of potential nonconformities in order to
prevent their occurrence. Preventive actions shall be appropriate to the effects of the
potential problems.
A documented procedure will be established to define requirements for:-

a) Determining potential nonconformities and their cause
b) Evaluating the need for action to prevent occurrence of nonconformities
c) Determining and implementing action needed
d) Records of results of action taken (see section C.4.2.4)
e) Reviewing preventive action taken
Rev. no.: 1
Preventive Action Review shall be held a minimum of once a year, usually during the Co-
ordination Meeting. PD shall ensure this review.
As a minimum, the review shall cover:
Current operations;
Non-conformance Reports;
Test results;
Internal reports;
Client complaints
After assessing the practicality, effect, and worth of proposed preventive action, the
review shall make recommendations to the GM for approval. Preventive action shall be
implemented under the same rule as corrective action, and shall be reviewed by the next
Co-ordination Meeting.

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RESOURCE RECOVERY CENTRE/REFUSED DERIVED Document no.

A. PROJECT QUALITY POLICY STATEMENT

LIMPAH IKHTIAR CONSTRUCTION (LIC)

It is LICs goal to extend the awareness, acceptance and implementation of the

LIMPAH IKHTIAR CONSTRUCTION

A.1 Quality Policy

The company quality objectives are as follows:

No. Statement Responsibility/Function

2 Reduce complaints received per project from Site Agent

3 Customer satisfaction index at least 75% Site Agent

A.2 Quality Objectives

1. Adhere to project schedule by being on time or ahead of time.

System Standards by reviewing and auditing the system periodically.

4. Continuously upgrading of our employees in terms of skills, safety and environment

specifications and other requirements.

6. On Time Project Completion.

9. Quality Service in Handling Changes & Advisory Assistance.

A.3 Quality Vision and Mission

LIMPAH IKHTIAR CONSTRUCTION is committed to:-

1. Understanding customer requirements, manage and review work processes closely to

ensure that requirement are met.

a framework for reviewing quality requirements, as necessary.

4. Maintain total satisfaction of our client by consistently meeting or exceeding their

5. Provide suitably qualified experienced personnel to manage projects through a continuing

6. Encourage constant improvements all levels through timely performance reviews.

This project shall be constructed in accordance with the following documents:-

B.1.1 Overall Scope

B.1.1.4 Works carried out by LIC and subcontractors shall be verified in

B.1.1.5 The quality of products originating from off-site manufacturing facilities

B.1.2 Subcontractors and Suppliers

Subcontractors and supplier are required to supply procedures and method

B.2 Head Office & Site Organization

B.2.1 Head Office Organization Management

B.2.2 Project Organization Chart

B.3 Key Personnel Responsibilities

B.2.3.1 Director (D)

To manage the overall operations of the company by ensuring that the

B.2.3.2 Site Agent (S.A).

Responsible for managing and delivering projects assigned, to meet

Responsible for ensuring proper planning and mobilization to site,

B.2.3.3 Project Coordinator (PC).

Responsible for assist Site Agent on managing and delivering projects

C. PROJECT ADMINISTRATION & QUALITY SYSTEM

LIC implement quality management system to demonstrate:-

The implemented quality system is applicable generally for whole of LICs

C.2 Normative Reference

C.3 Terms and Definitions

C.4 Quality Management System

C.4.1 General Requirements

LICs Quality Management System is in conformance with ISO 9001:2000. The

c) Project Quality Plan defines the specific management, quality and

C.4.2 Document requirements

Documentation is required to facilitate the function of quality control, which

Document procedures shall mean that the procedure is established,

The Site Supervisors, Foreman, Surveyors, Subcontractors, Suppliers and

Documented Inspection and Test Plan (ITP) shall be developed to identify

C.4.2.2 Quality manual

Procedures were established to plan and control activities, which contribute to

The GM appoints a Quality Assurance & Quality Control Manager (QA/QCM) wo

The PQP details specific responsibilities of personnel in relation to the operation

Management functions including control systems for documentation, purchasing,

Roles within the PQP will be distinguished as follows:

C.4.2. Control of documents

The effective control of all documentation is vital to LIC Quality Management