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Actively seeking for a Full Time senior level assignments with leading retail
hospitality group & looking to make a full time career in retail format of
Hospitality Business
Summary
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Management Consultant – Independent ( Since Jan-2010 )
Also actively seeking for a Full Time senior level assignments with
leading retail hospitality group & looking forward to make a full
time career comeback in retail format of Hospitality Business.
A 3 star facility Suite hotel in the Heart of Indiranagar , is a 30 Rooms property with
2 F&B outlets and 3 Banqueting Facility up to 300 covers capacity with an annual
turnover of 3 Cr. INR. The Hotel mainly serves the software companies in the EGL ,
Manyata Tech.Park , RMZ Infinity etc ., and proud to hold Google , Yahoo ,IBM ,Sun
Micro, E &Y , Ericsson , Nettapps , Juniper Networks , First India Corporation ,Fidelity
, King Fisher ,Volvo etc., to the Guest and Company list, which are Incorporated By
Me & My Sales Team during my tenure.
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Consistently deliver results that contribute to the mission and overall success of
the hotel by accomplishing performance objectives focused on business
revenues, guest and associate satisfaction and effectiveness and efficiencies.
Oversee the guest service function to ensure corrective action is taken to
resolve guest complaints and ensure that superior guest service is delivered at
all times.
APPRAISALS/CREDITS
Successfully Developed & Initiated 2 New Banqueting Facility on the Roof Top with
Closed Conferencing for 100- 150 covers capacity with state of art infrastructure &
a multi use roof covered Recreation and Banqueting Space for up to 100 covers
capacity.
Refined & redefined the Standard Operating Procedure of the Hotel and
implemented & monitored the same. Prepared the HR Practices & Manual for the
Employees and implemented the same.
Analyzed and prepared the annual operating plan, capital expenditures, operating
budgets, forecasting and assumes responsibility for the financial performance.
Increased the F&B Profitability from 15.2 % to 24 % for the 2nd QTR ending Aug 09.
Decreased the Manpower cost from 22% to 18.6 % for the 2nd QTR ending Aug 09.
Increased the Company Business Data Base by 20% by adding newer companies
and Business Module.
Pantaloon Retail (India) Limited, is a large Indian retailer, which is part of the Future
Group, and operates multiple retail formats in both the value and lifestyle segment
of the Indian consumer market. Headquartered in Mumbai, the company has over
1,000 stores across 71 cities in India and employs over 30,000 people and as of
2010, it was the country's largest listed retailer by market capitalization and
revenue.
The company’s brands include Pantaloons, a chain of fashion outlets, Big Bazaar, a
hypermarket chain and Food Bazaar, a supermarket chain. Some of the company's
other regional brands include, Depot, Shoe Factory, Brand Factory, Blue Sky, aLL,
Top 10 and Star and Sitara.
Was heading and responsible for the country’s highest sales unit
among the Groups – Food Services Units and development.
Achieved the Highest sales for a month During the Big Days Celebrations
among all the outlets in the country.
Substantially reduced the Manpower turnover & Food Cost elements
Taken keen initiatives to Increase the Foot Falls to the Outlet and to
increased the sales
Conducted Various Food Festivals and Sales Promotional Activities inside
the Stores Outlet.
Identified and negotiated external service providers for Security,
Laundry, and Uniforms & Vendors for Kitchen & operations supplies
Achieved a Very Good Customer Feedback on services and quality.
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Established Operational Service & Quality Standards
Streamlined the Internal Stores process and procedure.
Initiated Cost Control Measures on all aspects of Operation.
The GL Hotels Ltd. Hotel & Banqueting Division under the Graviss Group Operated
the Mayfair Banquets – Basavangudi with 3 Luxury banqueting & Conference facility
for up to 500 covers seating capacity and 14 In-house luxury rooms. Headquartered
at Worli, Mumbai and having units across India with the flagship property of
Intercontinental Marine Drive, Mumbai, The Group generates a Revenue of 300 Cr
annually. The Business was rolled back from operations in March 2009.
APPRAISALS / CREDITS
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Delivered the property to the Operations team as scheduled by
effective coordination & communication with Project team for
completion.
Established the Systems & Procedures , Guidelines for Operations at
the property
Initiated Marketing activities with HO for local branding.
Developed Sales & Operations Budget with the guidelines from HO.
MIS development & reporting the same to HO.
Orange County Resorts and Hotels Ltd., renowned Public Limited Company
incorporated under the company's act 1956.The group manages own as well as
leased or contracted properties for Operations, Sales & Marketing with an annual
turnover of approx 60 crores. In the year 1994, the company opened Orange
County Resort - Coorg, a holiday resort targeted at families & Corporate.
Built on the theme of Coffee, Spice & Plantation Life to reflect the true spirit of
Coorg, the resort's target was the discerning up market traveler. The resort is
situated amidst three hundred acres of coffee and spice plantations, flanked on one
side by the Dubare Reserve Forest and the river Cauvery on the other. Orange
County Resorts & Hotels Ltd. opened its second resort at Kabini in 2007.
Hoysala Village Resort, 33 Cottages Property with 2 F&B Outlets, 2 Banqueting &
Conference Facility for up to 150 covers, with swimming pool , Ayurvedic center ,
club house , tree House, activities centre etc having an operative area Landscaped
in-between the sunflowers & Flora of 6 acres .Most of the Guest are Inbound
Foreigners from all parts of the world with an average occupancy of 60% per
annum.
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Indus Valley Ayurvedic Centre, Mysore is ranked as one amongst the top 100
Ayurvedic Centre and Spa in the World and is also the first one to be certified as ISO
9001:2000 compliant in India. Spread across 7 acres of land with 30 cottages &
rooms with all modern yet traditional Ayurvedic Facility. Guest were mostly
Europeans and South East Asian countries with an average Occupancy of 52% per
annum.
Worked closely with Unit Manager – Operations & Vice President – Operations
for Devising & implementing plans and strategies and achieving organizational
objectives for the respective units
Ensuring profitability of operations and manage all aspects of the department
Operations guided by SOPS and Company guidelines
Demonstrated Highest quality standards are applied at all times to achieve
high guest satisfaction levels.
Ensured Daily Interaction with the guests for feedback and to identify areas of
improvement if any / Resolve Complaints.
Guest feedback form: Monthly update report to Corporate Office. Analyzed and
improved on the negative scores.
Daily, Weekly and monthly meeting with departments and HOD’s for discussing
the operational related problems and find solutions.
Maintained high housekeeping Standards/resolve maintenance issues/ Monitor
and improve F&B quality etc.
Weekly meetings with vendors to identify and improve on areas of concern / to
improve quality standards.
Leading efforts for streamlining processes and generating cost savings in
operations.
To ensure the daily revenue is been calculated and send to the Corporate office
& Unit Manager
Training for staff at the unit. Training devices ,schedules and program for the
Units
Overall Property and the Facilities Management , Stores and Purchase
Management
daily, weekly and monthly audits on applicable work schedules
APPRAISALS / CREDITS
Accredited as the best Overall Operations of the Resort at Hassan for not
deviating the Norms and SOP’s and appreciated for the Best operative
results as guided in the budgeted operative expenses.
Surpassed the Norms on “Positive Guest Feedback” and providing the guest
Highest Standard of Services at HVR, Hassan & IVAC, Mysore
Appreciated for the continued effort to develop Best HVR MIS reports at the
ACTION COMMITTEE MEETING held every two months.
Was supporting the Corporate Sales team for 3 weeks during an emergency
at the corporate office in Bangalore.
Achieved “Zero Error / Deviation” in the Internal audit conducted at HVR
every two months.
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Assisted with Management Representative i.e. Unit Manager in all the ISO
audits and book keeping at IVAC, Mysore
Maintained Zero guest complaints for a consecutive 6 months at
HVR,Hassan
Installed & Set SOP for ( RAMSONS) laundry operations at IVAC,Mysore
Appreciated for smooth & error free operations in the absence of Unit
Manager at IVAC,Mysore
APPRAISALS / CREDITS
During my time here we achieved a steep increase in F&B profitability from
17% to 28.7%
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A decrease in F&B payroll from 28.05% to 24.54%,
Increased the F&B Revenue from 1.82 crores to 2.34 crores for the year
2003-04 including Banquet & Convention, Marriage functions by year 2004
Part of the Team which renovated the entire Facility to a Re-Modeled
Business class Hotel.
Successfully Hosted many large corporate annual day function & Marriage
reception functions for more than 800 covers & up to 1000 covers
Increased the APC from 180 to 265 by 2004
Effectively & efficiently handled the entire hotel operations in place of GM
from April 2003.
Done personnel marketing & sales for the F&B, Banquets operations by
visiting many companies and increased the Client / Guest base and to develop
Local Co Branding.
Developed and Initiated Guest Data Base.
Introduced Caterpillar POS & PMS.
Worked closely with the Management for the construction of additional
facilities to increase the room Inventory & other Inventories.
Worked parallel as both Asst. Manager –Food & Beverage & Faculty – Food &
Beverage at Shri Kumaran Hotels, Tirupur & Pioneer International School of
Hotel Management & Catering Tech., a catering college run by the same
business class hotel. Was responsible for the Operations of the 2 F&B outlets &
Banquets.
• Acclaimed as the best team among 25 teams participated in the Food
Competition held at Coimbatore led by me.
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Other Related Industrial Experience
• Underwent Six Month Industrial Exposure Training at Hotel Ashok, Bangalore. (Five
Star Deluxe Hotel –ITDC Group ) – 1996-97
Worked for South Asian Federation Games (1995 –96), Chennai on behalf of Welcome
Group Park Sheraton Hotel & Towers in F&B Service.
• Worked part time as Supervisor to oversee the outlets operation & customer care
with Hot Breads – Vivin Foods, Besant Nagar, Chennai While undergoing 3 Year
Diploma at IHM, Chennai (1997 – 1998)
Educational Profile
3 Year Diploma in Hotel Management & Catering Technology from the Institute
of Hotel Management & Catering Technology, Tharamani, Chennai, India (I H M,
Chennai) ,governed by the National Council for Hotel Management ,Catering
Technology & Applied Nutrition , Pusa Complex ,New Delhi. Passed with 65%
aggregate in 1998
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