WHAT WORKERS WANT

Ping-pong tables and break-out areas are all well and good, but workplace productivity can only
PREFERRED OFFICE SPACES BY AGE
ONLINE SURVEY OF UK EMPLOYEES FROM A MIX OF OFFICE TYPES
25-34 35-44 45-54 55+

improve by identifying what is important to employees in the work environment BY TYPE OF SPACE
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

EFFECTIVE WORKPLACE
GAP BETWEEN IMPORTANCE AND SATISFACTION HIGHLIGHTS AREAS OF IMPROVEMENT FOR EMPLOYERS Percentage of employees who classed the feature as important Percentage of employees satisfied with the feature

Office
BY PHYSICAL FEATURES BY SERVICE FEATURES
A
A Desk A Tea, coffee and refreshment A
89% B facilities
B Chair 84%
87% B General cleanliness
B
C Meeting rooms (small)
C IT help desk 80%
D Temperature control 72% C D Toilets C Serviced
E Natural light 80 79 office
67% E Printing/copying/scanning
62%
% %
equipment
F Noise levels 62%
D F Restaurant/canteen
D
G Personal storage

80
G Telephone equipment
57

78
X

%
H Meeting rooms (large) W
52

%
V W
%
While
X H Wi-fi network connectivity
V %
41 Remotely in the demand
48 36
%
I Air quality %
%
for remote working
38 36% I General tidiness public space
43 35
% %

U E U
% E has increased over
J Office lighting
34%

51
30% recent years, the

77%
37

76
J Parking for cars/ %
%

71%
%
47

46
motorbikes/bicycles physical office space is

%
%

K Quiet rooms for working

25
T
41

%
still important to most

%
57

%
T

38
alone or in pairs

54
29

K Computing equipment, generations; serviced

51%

%
%

fixed desktop offices are generally out

41%
L General decor
38%

F F of favour with older

76%
75%
L Remote access to work Innovation

62%
M Desk/room S workers

49%
S

48%
51%

files or network
30%

centre
31%

booking systems
M Security
N Ability to personalise

40
workstations
46%

N Wired in-office network

49
53%

56%

R R

%
74%

69
connectivity

72
G

%
O Informal work areas/ G
31%

break-out zones O Access such as lifts,

stairways, ramps
%

51%
54%

52

P Accessibility

%
56
Q Mail and postroom BY TYPE OF LOCATION
%

of colleagues P
39

36

66

72%
services
%

Q
72

28

%
Q Plants and greenery % %
H H
Q Health and safety

53
0% 10% 20% 30% 40% 50% 60% 70%
55

provisions

%
R Space between
%

%
51

63
work settings 42%
%
56 48 R Leisure facilities onsite 56
69

69

%
%

46%

70
57
71

% % or nearby such as gym,

%

P I

%
S People walking past %
I P
%

61
O fitness/wellness centre %
workstations 56 66
66 Town/
%
%
S Reception areas % 59% J
T Dividers between
N 58% 58% J
59 61 %
city centre
desk/areas 64%
T
O %
60%
66
Hospitality services such as %
M L
U Atriums and communal K reception/services, catering, 71%
areas meeting services 62% K

V Art and photography U Audio-visual equipment N 73% L

V Internal signage M
W Shared storage Suburban
X Variety of different types
W Shower facilities location
of workspace
X Guest/visitor network access
Leesman Index 2017
Companies
wanting to
relocate out of
urban locations need to
CURRENT WORKPLACE SATISFACTION consider the impact it may
PERCENTAGE OF UK EMPLOYEES WHO AGREED WITH THE FOLLOWING Business park have on staff recruitment
and retention, particularly
with younger
workforces

85% 58% 57% 57% 51%

The design of It contributes It creates an It enables Its a place Im Rural location
my workplace is to a sense of enjoyable me to work proud to bring
important to me community environment to productively visitors to
at work work in

Leesman Index 2017 YouGov/Savills/British Council for Offices 2016