[@] Amanda Crandell Ju Pare (@) thx i ae FOREIGN LANGUAGES PRESSPreface ‘Miscommunication can destroy a business. This book helps prevent those miscommunications by giving readers the tools they need to improve their English level and fluency. Readers will learn naturally, easily, as they are guided through a rich variety of dialogues set in a wide range of business situations exploring a diversity of topics. Because verbal communication skills are especially vital in business situations, this book focuses on patterns of spoken and even some vernacular English, the way people really talk in the English speaking business world. Experience in actual spoken English as presented in this book gives readers the advantage over those many non-native English speakers who devote the bulk of theic language study to memorizing vocabulary lists and reading texts, leading to what is sometimes called the “Memorized Textbook” syndrome. Studying spoken English really can be easy, even in a fast-paced and demanding world. Take this book with you on the go. As each dialogue is independent of the others, you can study them piece by piece. Take the 15 minutes you're stuck in traffic to read a topic. Carry it with you on the subway. Squeeze in a few minutes here and there. You'll be able to improve not only your English, but your ability co communicate. Good Luck! Amanda Crandell JuYASH BARU RES Bt NE) ARLE SI TL, CAR RTA i BM, MACH. PBR. SRATRRL, MER ASME, LEK EHR A TS Se GRAF, KSEE, Tee JT oY SE A, AUS I TSR A PAR A I. KE SEES A BRERA | TEASE ER, Pe ARES GE BB TRAHOMS, KPRITAIY “ASHE”. SOMA AME, BES See seth. BOR. TTL SAG, APTA ABM EC, RAT ARSE. HE HL A MARMOT, 15 SMe TE— TER, ASIN A ILLS BOI IR, AREY A TBE Jy ASCH He TAFE EE. Bis! 4€#: Amanda Crandell JuSw FRAP ERE — 4 PRR, BD TT LR Pa: RRA: Higa: ABA + REARS HALA : RAY: CREM ROR, RRR TE W, CACMHMERTRMRS te, RS ih, ABALA. AUB MARR, BAA A. BE 618) Ae ALR — 4H RS REE Ag HAR te. ALRBEB AS MP3 Se BOUT ANE TAA). AF PEAR, BUR SOT BT a a — I HB A RE Wik; FWP AZ OT, RENT RE IP IE A AE AE UD mw, WG AEH) LTE MUR EE ADEE, SUE So AAA MP3 BORSA, RAW SHB! BL. PUTAS PTAC de, SE RR ES SUH, Sit Be ya eal pe, AUPE RS AAT OR EER RELA, OR SEES, ARPT DBR 2 ASTRA ee Ad A BO TK We, BRS A YAK. ME, WRT BA, FES IAAT A LAR RIS WFR BA AP SR HS GR I BS Fe, BMMEA Aiba TCONTENTS BR Day-fo-Day Office Bi: 1 Faxes (8 + 2 2. Telephone Calls iH - 6 3 Making Telephone Appointments Hii TY) +10 4 Memos #255 vee +14 5 Business Correspondence Tj We ff + 18 6 Placing an Order FIT HL + 22 Office Talk PAB RIE 7 Co-Workers [n]ae 8 Bosses BHR +> 9 Brainstonming $efAWIE 10 Commuting #eA 2645 F BE 11 The Working Lunch “TEP Business Trip #55 itt 12 International Business Travel EERIE SHAT --e-t ee eeseeeeeree 46 13° Dressing for Business #522 14 Hotel Situations PRATT 15. Negotiating, thie Subway FEMME on--cnosesessarnaeenrsensseansaeias 58 Client Reception #45% Ft 16 Receiving Clients 242%) 17 Entertaining Clients JAAR 18 Accommodating Foreign Clients Hef [9% FP 19 Faceoey Torts BILLS sorececeeceennennees axsssscsearseensieanianses Business Communications #3 20 Personal Introductions -AJMA- 21) Small Talks IPH vee 22 Delivering Bad News (18774. 23° Polite Questions FL@#EfH] ----- + 82 + 86 9024 Farewells 3213!) --- Negotiation i#¥! 25 26 27 28 29 Clarifying the Stakes HAIG ++ Making Concessions {iit Discussing the Bottom Line GIES Accepting and Confirming $252 Alii, ~ 110 Hard Bargainers VS. Soft Bargainers $248 fo $° Alli AAD AE Company Organization 2: 314444 30 31 32 33 34 CEO HATA Stockholders BAR Board of Directors #3582 Managerial Staff EEA SA Laborial Staff #3 HUT. « Meetings and interviews Si Arik 35 36 7 38 Executing Meetings Ff + Performance Reviews Iti Agendas SiN fi - Making Requests Ei) 32 Presentations se 35 Bie 39 40 4l 42 43 Preparation and Developing Your Topic #24 ANP RIG - Introductions and Beginnings S}23#IFF& + ad Making Transitions in the Body of the Presentation ei& 4789 Conclusions #i¢ + Q &A (Question and Answer Period) #27] BY Bt Data BFR AEB 44 45 46 47 48 Trends 53% ---- Systems ffil}BE ++ Scheduling AERC SWOT Analysis SH4}F Statistical Reports BURST --Technology #7 49 50 51 52 53. Financial Topics USiFB 54 55 56 57 58 Email Fab A Computer Technology HSH EEA Running an Internet Business MLE AMER + Electronic Gadgets BASF" kh ‘Web-based Marketing E344» Costing MAS +++ Budgets Hi - Auditing i} The Economy 43 + Fundraising $248 - Legal Topics sig 59 60 61 62 63 6A Confidentiality SL Lawyers #4 Contracts #171 + Copyright MEL Patents fil +++ Environmental Regulations IBS + 254 Marketing Topics S335 6 66 47 68 6o Marketing Surveys Tisai) #¢- Target Audience Appi See Print and Media Advertising EWUfll AUR AT “i - Promotional Events (2 #4783) - Developing the Market HHH ITF 266 270 Sales Topics $15 70 7 72 2B 14 75 Selling Points 3&5 Trade Shows 5 54 EIS Sales Reviews MEENA - Product Demonstrations iii; Following up on Leads ZC NF + Customer Service BUI - 278 290International Topic: 76 7 78 79 Sourcing HE 4E Export/Import i O/#EO Exchange Rates #38 International Greeting Methods [i] Big Business |Z. al 80 81 82 83 84 Mergers 473# Competition EG +++ Climbing the Corporate Ladder fA U2 Branch Offices S}32 HUH. + Consulting #F if + Employment Practices fz AiR a 85 86 87 88 89 90 Fair Pay A5¢ 3H + Recruiting Personnel A AFH Retirement jf Partnership A4E IR Résumés fai F Job Interviews SRI ii Social and Equalify Issues +2 FSigw a 92 93 94 95 Women in the Workforce lyre Discrimination J# - Welfare 77 Labor Unions 4 Strikes and Demonstrations 527 AAR BURT Continuing Education aka 96 7 98 99 100 MBA “Tay FEE Management Training @ EEA Gi Sill Seminars/ Workshops HIES/ DHT Company Retreats AB] Hill] Teambuilding A BAREBESORTIRA- BINS Faxes i ee 7 Useful Expressions J Beginner - . There are time sensitive matters with this case . Lam afiaid I can’t wait any longer. . [ant beginning to think he’s trying to avoid me. ‘Try to get a hold of him again. 1 2, 3 4. 5. What if I can’t speak to him ditectly? 6. Ask his secretary to fax them, 7. How do I find Martin’s fax number? 8. ['ll email you their office number later today. 9. I need those brief§ ASAP. 10. T guess the fax machine is out of paper, too. 2 Intermediate od ae 4. Can you have the briefé from the Anderson Firm's lawyer on my desk by tomorrow moming? Getting those Anderson briefs has been harder than you can imagine. Give him a call and see if he can fax them first thing. Have them fixed over, with a copy also faxed to Martin’s office. ‘You can also call their office and ask the secretary to give you their fax number. ayren T'm waiting for some urgent faxes from headquarters, I’m pretty sure they came in last night. 7. Everything that came in off the fix machine last night is all on your desk, 8. If the copy is unreadable, 1'll call them and ask them to refax. 9, These copies are so dark, I can't make out any of the words. Advanced - 1. Thave tried to contact their lawyer many times, but every time I call, his secretary says he’s in a meeting or out of the office, or away on business. You know, 1 think the fax machine is out of toner, I can change the toner cartridge. . It Jooks like the fax: machine ate half my important faxes, and che ones that made it through are so blurred ox too light, they're unreadable! 4. Don’t worty, I'll have someone look at it this afternoon, and in the meantime, I'l have your documents re-faxed to our other fax machine. 5. Yes, but this one will have to be re-faxed as well. And look, there’s about three pages mnisaing! er“eB Buitien 1, BORFAM LARS. 2, IMBRARERS T 0 3. REBHREBERER. 4. BREE RF 5. BREA ARDEA? 6 7 8. 9. . HEAD BEREHA RRL, BREAAERNST HAS? . SRAM FIRM DAS AS BABB RERKSARLPK. 10. RBLSANVEKT . wwii BE J 1 BRR BRA Oa Al OP Ba BAR 03? RSURGHADAMP RU ROR SERRE STR, BAAS LAH EIUR. CHREZLE, BALTHDABE-ORA. ETRE MASTS, LB SRE RE. RESLMORAER, ARAB RR LR ART. 7. PRR LERMAN RAMEE LT DREATHERI, RAT SILT RK SEEALWPREART, RIABETHR, ae BBY 1 RESRAMMNHATRRLSR, BHR SLITS, LHBEMNMENSRADAS, EAHRHET. BATERARNBE AT SRERT. ERALCAMERTRANERRER EE, 1B LASRNAXTEAROREAR, RADAE! BH, RORTFRERARA—T, BIB, B TALEO Sct RAE HAL LS ARH, AURMEREALRL—B. HRA, KDT 3 HM! Wille fg, RTL Phrases Day-to-Day Office AHS brief HPA matter 8 case RF avoid BES, Sait highly SER possiole 3 AEN) deadline Hii seoretary 3 fax eR directly Hie rolodex Siti seit ( Bae RESZH. Hi ABIES BRSIBAER) urgent BAe headquarters S83 blurred #Hadh copy BA unreadable AEE tefax Rie barely JIRA toner eH) meantime fiat document 3x time sensitive Atala toner cartridge Tafee quite afew RE can't wait any longer 78 #2 & KA than you can imagine Ht ERE stand a chance ##1& get a hold of 423 first thing 27%, Bt fax over HR get on it ARTA ASAP (=as soon as possible) RTE RE pretly sure #48 come in (eit off the fax ste nba take alook @—Fjalogue 1 : Can you have the brie from the Anderson, Firm’s lawyer on my desk by tomorrow morning? There are quite a few very time sensitive matters with this case. T am affaid I can’t wait any longer 1: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times, but every time I call, his secretary says he’s in a meeting or out of the office, or away on business. I am beginning to think he’s trying to avoid me. : That’s highly possible. He knows if we miss our filing deadline, we don't stand a chance to compete against them for the bid. ‘Try to get a hold of him again. Give him a call and see if he can fax them first thing. What if I can’t speak to him directly? : Ask his secretary to fax them. It’s the same thing. Have them faxed over, with a copy also fixed to Martin’s office. + How do I find Martin’s fax number? Is he in your rolodex? : No, but you can also call their’ office and ask the secretary to give you their fax number. I'll email you their office number later today, + Okay, ['ll get on it first thing : Be sure you do, I need those briefs ASAP. Dialogue 2 -—-- + Did you put this morning's faxes on my desk? I'm waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night + Everything that came in off the fax machine last night is all on your desk. But I noticed that some of the fixes came through pretty blurred. Maybe you can take a look at them. If the copy is unreadable, I'l call them and ask them to refix. : Yeah, you're going to have to call them and get them to be re-faxed. These copies are so dark, I can’t make out any of the words : What about that one? : This one? This one is so light I can barely read it. How can that be? : You know, I think the fax machine is out of toner, 1 can change the toner cartridge. That should solve the problem. + Yes, but this one will have to be re-faxed as well. And look, there’s about three pages missing! It looks like the fax machine ate half my important faxes, and the ones that made it through are so blurred or too light, they’re unreadable! : I guess the fix machine is out of paper, too. Don't worry, I’ have someone look at it this afternoon, and in the meantime, I'll have your documents re-faxed to our other fax machine.Day-to-Day Office BB HS SUL BIE YOULL A: BRE RZ AREER ERA DEMORERMER DAS FB? RARE EM LAM RE, MORREBST. 2, RRLATATOMP RARER ERSS, ROAM RMRALE RK, AE -ARAITEN, MMBBRUMERSM AAR, RAREST. RIE REL RRER, tow abo I A, AMAA TRE. fb ALAR RANGE T 4, SRAM, RAIL ATA MLAS ART. HAUNT. MITA, AAOEAD LRA EAR. B: F-BRARRLEREREAD? A; UEfBAOBEBIRSR EH AIS eae HRREZA, BSDTHDASE—H BA. SAFERNG TORS? TROP IRIN LI? 2 RH, AMET AMD AST, IURERERS, SRO MAMA 5 SB ARASH B, HH. BOWED. A; EME. RERASASUCPR, da UII WMMtitte Mills Milli Witt MW BOE 7 Mill A: (HESS HRRRRRLT O? RESAMARARR, RRA SAMEERA BIT. B, PABLRARAHAUAROREALT. Ail, RERNALRAATANMAR Ho HERITAGE. MRRATERO, RATER R A: RE, PRABHHMHTSPLMEAR—K, RESAPOSREART, RTAGEH HR. B, MEARE A: RW? ROMEXART, BARRA — 5 gue anne Gave B. BASRA? ae re HTS B; RAR, THERMO E AY 7 ae, RILLWERER—T, RHDAMB RAT. A, RSH, THRASRER EEE. GRRE, WOT I HE! SRRACAN CRTREWEEEAE, HMA SHUMVARABMMRAR, A el B, RESAANLRAT. MIO, ROATTRARARS—T, GAM, RILMOSE SPEAR ELIA MTLREERA HSRIT 5 Telephone Calls HIS Beginner - . Hello, thank you for calling Bradford and Sons. i, 2. This is Tracy speaking, how may I help you? 3. May [ tell her who is calling? 4, Can you please hold for a moment? 5. I'll check to see if she is available. 6. Would you like to leave a message for her? 7. How may I direct your call? 8. I'd like to speak to someone about reservations. 9. [can help you with that. 10. When do you expect him back in? 11. Could you please spell your last name for me? Intermediate ----------- 1. I would like to speak to your director of human resources, Ms. Jenkins, please. 2, Just a moment, I'll check to see if she is at her desk. 3. This is Bill Burton from Milford Insurance, I’m calling in regards to our meeting next Tuesday. Yes, please have her retum my call when she veturns to the office I'm sorry, I didn’t quite catch that, could you please repeat the number? Yes, and I represent Milford Insurance. Can I take your name and number and have him get back to you’? a. 5. 6. a 8. Til have Tony call you frst thing tomorrow morning. Advanced 1. It’s best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799. I'm sorry, Mr. Burton, just to confirm, your name is spelled BUU-R-T-O-N, is that correct? v 3. I will make sure Ms. Jenkins receives your message and returns your call before 3 pm this afternoon. 4. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts, 5. He'll be out all afternoon, he might not be able to return your call until tomorrowmei A BY “i . es, RHEE ANREREAT. REBEA, ATARERBRAG? HSRREHLSO? BORS—S LGB? RAEBEWAIADAS. . BRA AT Ha? BEEBE? RERARMUISAHES. BRB RHIC. 10. PRAT Het t Ze BT RAE LIE? 11. a Pe, FEZ BE BTL MII |. PARRA HAD RBS EBS BMEBIA HS, RABDMETREDAS, - LEK RRR AS) OLR + HM, RB BRT BIANREDS SH, PHODASESRRGA WE, DARL, BESER—TRgSwe? RN, REKRBEREAAN, BRLZS MBAS TG? RithAsasis. RiLLERS— LURABE Bi, me he BIT Ye MRUSRTS 3 een WET. FTDAB BIA 695-8799 MATAR. PRAE, AHBS, RAAA-TRHS SE B- URT-ON 7 RCSA SHAS Ba, ibbESRES 3 ARAB IAS RBER—THE - tz, BPR. h-TFRRSEDAS, BARRA EAR Big. HERE REBR Day-to-Day Office BBB director 4 hold AERBIE, AE7F available TRAP, AIBA extension (ia) Sil confirm HbA represent f&% direct 35% reservation (HiRISE) 3 7, WA, penthouse Batts handle Jee booking HiT arrangements 32#F executive HEAR account #F suppose #873. human resources A Jy #t last name #& Thank you for calling. 38-46 Ro This is X speaking. BEX. How may I help you? ae #F PBA? dust a moment $—BJLo at one's desk AAS away from one’s desk 8 4E2» RE in regards to leave amessage BO{S reium a call Ii get in touch Hea seach sb. #2B)5LA get back to [al come back in BAVA be out Haze beable to fee% Dialogue 1 - : Hello, thank you for calling Bradford and Sons. ‘This is Tracy speaking, how may I help you? B; Hello, 1 would like to speak to your director of human resources, Ms. Jenkins, please, Az Just a moment, I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton, Can you please hold for a moment? I'll check to see if she is available. : No problem. : I'm sony, Ms. Jenkins is away from her desk. She has already left for lunch Would you like to leave a message for her? B; Yes, please have her return my call when she returns to the office. It’s best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799, : I'm sorry, I didn’t quite catch that, could you please repeat the number? + No problem. My office number is 635-8799. Tell her to ask for extension 31. : I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O.N, is that correct? : Yes, and I represent Milford Insurance. : I will make sure Ms. Jenkins receives your message and rerums your call before 3 pm this afternoon, B; Thank you very much. > ro > po Dialogue 2 : Hello, Pasadena Inn, this is Sandy, how may I direct your call? I'd like to speak to someone about reservations T can help you with that. What date would you like to make a reservation for? We'll be arsiving May 12”, but I would like to make reservations for the penthouse. : Ob, I'm sory sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts. Unfortunately, he’s not here right now. Can I take your name and number and have him get back to you? A B; A: B; A B; When do you expect him back in? A: He'll be out all afternoon; he might not be able to retum your call until tomorrow. ‘Will that be alright? B: Yes, I suppose. My name is Sam Darcy. He can contact me at 660-843-3235. A; Could you please spell your last name for me? B; Sure. It’s D-A-R-C-Y. A; Okay, Mr, Darcy, and your phone number is 660-843-3233 7 B; That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorow morning. ooDay-to-Day Office BEBE SBR BEY UL iit Ve dda REA, REBHA, AHARERBNG? UN AT RD E EBS B By RF, BARGE Jia, A: BB, REBRWAAEDAS. FACE ik? B; REKRMERBA DML + (8, RAL THATS RMS. A: HW, ARAL. HOLS—S ISO? REBAMEAADAS. B: Zia. A: EMM, BEE/MMELEDAS. th AMTHRT. SERSWE TOES? : FA, APADASRSRRBG. MROATS 3 ALAMESRRANEMBHTT, FDAS VI 635-8799 RTRBNB HR, RRL, BREE Teese? : RAD. RAS HBR 635-8799, RAHE 31 SH. 1 AMA, APRS. RRA TEAL BURTON? HM, REXTRERRATM. : RAEBAORSRRS EMA, ILMESAT SS RU BRD BIE. : aE » veep o> ZZ Uh SYED Willi 1 OF, API. RAR: ; RERARMT RAGES, 2 RRR AIC. BAT R--RAB? 1 BANS B12 BRROL, TERMITE REAR. 1B, WR, AL RRARMTRE. KPER-THE - Be, hnAeaRHS BSP. GHZ, HRETERIL GSHRAFMBER TO? Rilheee via. 3 ARGH A BF AE LR? A; H—-FFRPRSEDAS, BAB R AA BHRE. MEARE? B: BB, MARAG. RMP AR, Ta 660-843-3235 BLAEREIR. 4: aH Pei, #7 B, SAW, D-AR-CY, A: HFN, WHEE, BMG BR 660-843-3233, xt? B; 3235. A, 72, 23235, FT, RIVERS —_LaeAee Bis. Militiiitittiills » SEER E? PepeSHBARA - BSS 3 Making Telephone Appoiniments BigaA AES Beginner - 1, Hello, Bill Burton speaking. 2. What can I do for you? 3. I'm glad to finally get a hold of you. 4. Iwill be out of town that day. 5. What about Thursday aftemoon? 6. Will that work for you? 7. Shall we say about 2 o'clock? 8. Hello, is Doris available? 9, Who's calling please? Intermediate -~ This is Jenny Jenkins of Bradford and Sons returning your call. . My secretary said you called concerning our meeting next Tuesday? . Is there any possibility we can move the meeting to Monday? T'm sorry, I'm affaid I'm completely booked on Monday, . Would it be possible to postpone until you return? 6. I'll look forward to seeing you at 2 o'clock next Thursday afternoon. 7. Actually, I do need to change the time of my appointment. 8. L have a scheduling conflict, and I can’t make it that early 9. Can you put me down for that time slot? Advanced -~- 1. T wanted to let you know I will not be able to make our meeting next Tuesday 2. I was counting on taking care of our mecting before I leave, but I suppose I could shuffle a few things. 3. Ifyou need to change the time, please feel free to call me on my cell phone. 4. I’m calling to confirm your appointment for tomorrow morning at 9 am with Dr. Parker. 5. Sorry ma'm, the only opening we have affer lunch is 1:15, but 1 might be able to work you in after 4. 10wwii Be es ope * wo # PR, BUELL + BR Basu? SX, RATRAMGT BK, REARLDE. AE TSEAR? AT A? BANE 2 AMG? eS, SABLA? ILL? yo BY EEE PAAVSBREATABE- BSE, GARIT Ria. RHBPRANTBEIRNTA-LaHS, 2? BUNA SA THERM A I? AE, BAB BRE AAT o HES ELR AR? BUATAATS2 ASQ Zk, RALBEX-TRANE. RATES APR, MURLABA PAE. SEBRHZ PLEA RB? MULTI REARS TARP AN. RRGISERAZMLES NZS, ALR RULERRA— HMRERAGE, BATRA RTBREBRU—-TRAALT RSM RA HRAARA AE WE, RA, FMR ANSARI LAE 1:15, AR PRAMAS ADE. Day: y Office ABS secretary WB concerning #3 possibility =TREtE completely 722 booked Zhi postpone #£i8 shuttle aL, Ha arrange 32HE confirm HAA dentistry FRR remind 428 mam AA opening 8 ‘Phrases: scheduling conflict AAR time slot miele retum a call BBig miss so. i483 RA make ameeting Ha get ahold of sb. #kBN5tA. ‘out of town Ha move a meeting B25 Si ital counton 78m, #28 take care of HRB, She look foward to HB, BPR feel free fay put sb. in (for an appoint- ment) j2-- HERS work sb. in MMH put sb. down (for an appoint- TER WMeSHial BRA ment)ry > 12 « Dialogue 1 - : Hello, Bill Burton speaking. What can I do for you? : Hello, Mr. Burton. This is Jenny Jenkins of Bradford and Sons returning your call. SPE P ® SUEEIRA- aI I'm sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? + Yes, Ms. Jenkins, thank you for returning my call. I'm glad to finally get a hold of you. I wanted to let you know I will not be able to make our meeting next ‘Tuesday. I will be out of town that day. Is there any possibility we can move the meeting to Monday? : [I'm sorry, I'm afraid I'm completely booked on Monday. Would it be possible to postpone until you return? : Oh dear, I was counting on taking care of our meeting before I leave, but 1 suppose I could shuffle a few things. Yes, we catt arrange something. I'll be back Thursday morning. What about Thursday aftemoon’ Would that work for you? : That should be fine. Shall we say about 2 o'clock? : Perfect. Il look forward to seeing you at 2 o'clock next Thursday afternoon. If you need to change the time, please feel fee to call me on my cell phone Thanks Mr. Burton. I'll see you on Thursday. Dialogue 2 Hello! Hello, is Doris available? This is Doris. Who's calling please? Hi Doris, this is Mike calling from Parker's Dentistry. T'm calling to confirm your appointment for tomorrow moming at 9 am with Dr. Parker. + Oh, almost forgot. Thank you for calling to remind me. Actually, T do need to change the time of my appointment. I have a scheduling conflict, and I can’t make it that early. : If I put you in at a hater spot, would that work out? : It would have to be after lunch. Do you have anything available about 2 o'clock? : Sorry ma'm, the only opening we have after lunch is 1:15, but I might be able to work you in after 4, Would that be a better time? + That's alright, I think I should be able to make it at 1:15. Can you put me down for that time slot? : No problem. I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15, + Wonderful, Thanks very much.Day-to-Day Office BBB LLL LLL 7 obi MLL A. (05, BUBLEAR + (A. HI? B, BS, (AMMA. RAPER AAA BR: RSE, SORTS. eK, BORETFERDAS BANE FH ES RABE BEIRNTALLEMS, ag? A, BH, SSE. PHEROEE. RE X, RAFRARNGT. RBSRET OS BREAN. MARELWRALDE. ALA TARE Lin a? BORE, MARA -HBRCHAT. KBSSORA? A: R, AB, RARTSERAZHLBS RAZR, ALRBRTLERLAT. BB, RNTLLH—T. RABLS+A OK, MHIP? BRT LO? B, PERMA. ANE ATG? A: PRT. BPSTAOTT2ASEND. KMREEAHA, WMNTRFMRA, B, Wt, BRE. FAOR, Hello , Bill Baton, “spies, whet can 1 do for you? UML LULLED Mitte ee, SHLEG? A: RESWH, FARAM B: Rt, 2W#, REBRAIDERNGH. RAB BRBAU-TRHALS So RSME RA ARAM A: B, REARS T. WHIT EGRER. SRE, RAREER-THANH. RAGERHAAD R, HALRAARBLS VER B, MRUERERH, BHT? A: BERG. 2 RRNA S OS? B; WA, KA. MREM—MARAN EB 1:15, PRA RME 4 SL. SAE FRSEAE? ABSPIR, FATLAETE 1:15 AES). HARB HSPCERTH ARO? RITE, BAR IRMBA bra [ele A ABA E> 1: 15, A: AGT. JEMROH.ERA: BSRS Memos 4 BER Beginner Didn’t you hear about that? Didn't you get the memo? ‘There haven't been any memos this whole week. ‘The memo went out three days ago. They go directly to my in-box. Are you sure it was sent to the whole office? I need you to take a dictation for me. Please continue with the memo. 1: 2. 3. 4. 5. 6. 7. 8. 9. ‘Where were we? Intermediate -—-- secs I check my in-box every day, and I haven’e seen anything. It should have gone around to everybody. They also posted a copy of the memo in the break-room. Don’t you ever look at the messages posted to the bulletin board’? Anyway, Iam sure the memo never got to my in-box. You never know what you're missing out on if you don’t read the memos. This should go out as an intra-office memorandum to all employees by this afternoon. Does this apply to intra-office communications only? 1. 2, 3, 4. 3. 6. a, 8, 9. Please get this memo typed up and distributed to all employees before 4 pm. Advanced 1. It should have made it to your in-box, but maybe it got lost in all the clutter on your desk. 2. You know how things get piled up on my desk when I am busy—I know that sometimes I do misplace things, but I always read all the memos that go around. 3. Effective immediately, all office communications are restricted to email correspondence and official memos. 4. It should apply to all communications, not only in this office between employees, bue alo any outside communications. 5. Any employee who persists in using Instant Messaging will first receive a warning and be placed on probation. 14