A.

Socio-demographic characteristic of the participants

Demographic variables
Age groups 12 23
24 35
36 47
48 57
Gender Male
Female
Marital Status Single
Married
Education Illiterate
Elementary
Intermediate
Secondary
University
Occupation Student
Worker
Government employee
Private sector employee
Other
Family income <5000 SR
5000 10000 SR
>10000 SR

B. Accessibility
Accessibility Items Disagree Not Agree
sure
The distance from home to the health center is acceptable
Working hours at the clinic is suitable for all
Time spent in the waiting room for a routine visit is very long
I find it difficult to get an appointment for health care
The clinic gives me access to medical care at any time I need it

C. Continuity
Continuity Items Disagree Not Agree
sure
The clinic contact me if I didn't come to the follow-up
appointment
I find it easier to transfer a patient from the clinic to the hospital
I see the same doctor at each visit.
The clinic provides vaccinations necessary for all members of
my family
Doctor can easily access to my medical records
D. Humaneness
Continuity Items Disagree Not Agree
sure
The clinic's reception treat me well
Doctors at the clinic treat me with respect.
Nurses, specialists and laboratory staff treat me well.
Officials at the clinic listening to the complaints of the patients.
The staff at the clinic keeps my health information confidential.
Health Center provides health services in emergency situations.

E. Comprehensive
Comprehensive Items Disagree Not Agree
sure
All members of my family have a medical file and they are
screened routinely in the clinic
The data in the medical filearecomprehensive and accurate.
In each medical visit they measured (weight, height, blood
pressure, temperature).
The doctor provides me a comprehensive medical examination
when I need it
The results of laboratory tests attached immediately to the file
The medical staffs at the clinic are familiar with the latest
medical developments

F. Communication
Communication Items Disagree Not Agree
sure
Doctor listens to me well.
The doctor does not answer all my questions.
Doctor sometimes makes me feel like I'm an idiot.
doctor treating me in a friendly and very nice way
Time I spent it together with the doctor is enough.

G. Health Education
Communication Items Disagree Not Agree
sure
A large number of brochures about common health problems are
available in the clinic
The language used in brochures is simple and easy to understand
The Specialist give me enough information about my health
The Specialist explain to me the reason to do the tests and
treatment adherence
There are educational films displayed in waiting rooms
the number of awareness programs which is held in the center is
appropriate to the patients needs
Center does not care to provide educational brochures to the
patient
There is a place for the educational sessions.
There is a diversity of educational resources (audio \ visual)
specialist shows his enthusiasm and interest in the sessions

H. Overall Satisfaction
Overall Satidfaction Items Disagree Not Agree
sure
The centre is always tidy
Instruments and equipment in the center is working correctly
I think that the services provided at the center can be better than
it is right now