Release Notes

MiVoice Office 400

Release 4.1 HOTFIX4

Release Date: 25th of April 2017 Release 4.1 HOTFIX4

Release Date: 21st of December 2016 Release 4.1 HOTFIX3
Release Date: 29th of November 2016 Release 4.1 HOTFIX2
Release Date: 16th of September 2016 Release 4.1 HOTFIX1
Release Date: 7th of September 2016 Release 4.1 GA

Supported Systems:
Virtual Appliance
Mitel 415
Mitel 430
Mitel 470
 1 ABOUT THIS DOCUMENT

This document provides the overview on new features and solved issues with
Release 4.1 HOTFIX4 for the MiVoice Office 400 Controllers and the MiVoice Office 400 as
Virtual Appliance.
Release 4.1 HOTFIX4 is an update for the General Availability, it replaces the GA version from
7th of September 2016.
Changes since Release 4.0 SP2 are listed.

2 MAIN INNOVATIONS OF RELEASE 4.1

Following functionality or changes are available for all platforms compared to R4.0 SP2:

MiCollab 7.2 integration

MiCC 8.1 interoperability
Virtual Appliance online licence check (without Gateway node)
Virtual Appliance on Hyper-V (with HOTFIX4)
Virtual Appliance supporting multiple core (with HOTFIX4)
MiVoice 1560 with Mitel 6800 SIP Phones
Deutsche Telekom SIP-trunk DTAG support
WebAdmin enhancements on functionality and usability
Special analogue terminal support for migration of DeTeWe installed base
Security improvements
New limits and licences
Line state indication for MMC and Skype for Business over BluStar server
Various issues solved

2 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 3 SOFTWARE OVERVIEW RELEASE 4.1 HOTFIX4

Changes since Release 4.1 HF3 (8723a1) are green/bold

Changes since Release 4.1 HF2 (8722a1) are blue/bold.
Changes since Release 4.1 HF1 (8719a1) are brown/bold.
Changes since Release 4.1 GA (8718b1) are orange/bold.
Changes since Release 4.0 SP2 GA (8680b) are black/bold.
Software Version

MiVoice Office 400 as Virtual Appliance 8726a1

VMware (.OVA), Hyper-V (.vhd) package 1.3.3 / 8726a1

(there is no mlx...zip package provided with
Release 4.1 HOTFIX4 please see chapter
8.2.3 New OVA/VHD package )
MSL (Mitel Standard Linux) 10.3.42.0

Mitel 400 Controller Software 8726a1

Mitel 415/430/470 boot SW 8726a1

WebAdmin 8.22

Localization Server ftp://ch-localisation-ro:vsAdp5uq@aastra400-

(language strings, audio guides, online help ...) updates.aastra.com/4-1
(Details see: "contents-lang.txt" on FTP server)
MiVoice 5360ip/5370ip/5380ip/5361ip 3.40.5

MiVoice 5360/5370/5380/5361 3.30.2.8

MiVoice M530/M535 1.0.1

Office 135/135pro 61.3900

Mitel 610d/620d/630d (TDM-DECT) 129.2.41

Mitel 612d/622d/632d/650c (TDM DECT) 129.4.32

Mitel SB4+ / SB8 (HW-1) (TDM-DECT) 01.21.00

3 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 4 SOFTWARE COMPATIBILITY OF RELEASE 4.1 HOTFIX4

Changes since Release 4.1 HF3 (8723a1) are green/bold

Changes since Release 4.1 HF2 (8722a1) are blue/bold.
Changes since Release 4.1 HF1 (8719a1) are brown/bold.
Changes since Release 4.1 GA (8718b1) are orange/bold.
Changes since Release 4.0 SP2 GA (8680b) are black/bold.
SW Version Additional Information Release
Notes
ftp://ch-6700i-ro:A400-6700i@aastra400-
Mitel 6800 SIP Phone 4.2.0.2023
updates.aastra.com/4-1
ftp://ch-6700i-ro:A400-6700i@aastra400-
Mitel 6730/6731 SIP Phone 3.3.1.4358
updates.aastra.com/4-1
ftp://ch-6700i-ro:A400-6700i@aastra400-
Mitel 675x/6739 SIP Phone 3.3.1.4358
updates.aastra.com/4-1
ftp://ch-6700i-ro:A400-6700i@aastra400-
Mitel 6735/6737 SIP Phone 3.3.1.8202
updates.aastra.com/4-1
SIP-DECT (OMM) 6.1 SP2-BG21
ftp://ch-omm-ro:A400-omm@aastra400-
Mitel 650/602 DECT Phones 6.1 SP20 depl-2389
updates.aastra.com/6_1_SP2
Mitel 600 DECT Phones 5.00 SP5

Mitel MC / Mitel MCC 4.3 / 10684.21.11 Available on DL-server depl-2231

MiVoice 2380 Softphone 4.1.9.0 Available on DL-server depl-2382

needs "Standard SIP" licence

MiVoice Conference Phone >= 2.1.5.3
Available on DL-server
needs "Standard SIP "and "Video Terminal"
MiVoice Video Phone >= 2.1.5.3 licence
Available on DL-server

System Search 4.0.4.0 Available on DL-server

Mitel Wave Converter 1.4.0.0 Available on DL-server

OIP / OIP Virtual Appliance
Virtual Appliance
8.6.1.2 OVA package 1.1.0 / 8.6.1.2
1560/1560IP 2.1.4.0 Update package 8.6.1.2 will not be
OIP TSP 8.3.2.0 delivered, new OVA deployment depl-2481
Office Suite 3.1.2.0 required due security improvements
eDial 2.0.8.0 Available on DL-server

BluStar Server 3.2.1 Build 106 Available on DL-server depl-2342

BluStar for PC 3.2 11547.0 Available on DL-server

BluStar for iPad/iPhone >= 3.2.1 Available on Store

BluStar for Android >= 1.4 Available on Store

BluStar 8000i ftp://ch-8000i-ro:A400-8zz0i@aastra400-

4.4.0-1085
BluStar for Conference Room updates.aastra.com/4.4.0-1085

4 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 SW Version Additional Information Release
Notes
1.2.0.0 Available on DL-server depl-2311
Mitel 400 CCS
2.0.0.5 depl-2454

Mitel 400 1st Party TSP 1.4.1.0 Available on DL-server depl-2337

Office eDial 2.0.8.0 Available on DL-server depl-1905

ftp://ch-dialer-ro:J32Wwb3v@aastra400-
Mitel Dialer R2.0C6 updates.aastra.com/R2.0C6 depl-2343
user can load it from FTP using his SSP

Printer Spooler 1.2.0.0 Available on DL-server

not available for
Application Card CPU2 Release 4.1
Update Pack
End Of Life
4.1.3.0
ESA 4.0.1.0
Application Card CPU2-S
OIP 8.6.1.2 Available on DL-server
Update Pack with CCS 1.2
CCS 1.2.0.0
Fax 1.0.27174 p3
4.1.3.1
ESA 4.0.2.0
Application Card CPU2-S
OIP 8.6.1.2 Available on DL-server
Update Pack with CCS 2.0
CCS 2.0.0.5
Fax 1.0.27174 p3

MiCollab 7.2.2 Available on Mitel OnLine via Mitel Connect

MiCollab Client for PC (UCA) 7.2.2.9 Integrated in MiCollab server

MiCollab for Mobile (Android) >= 7.2.121 Available on app store

MiCollab for Mobile (iPhone) >= 7.2.119 Available on app store

MiCollab for Mobile (Windows) >= 7.2.117 Available on app store

MiCollab WebRTC 7.2.207 Integrated in MiCollab server

MiVoice Border Gateway

MBG 9.4.0.18 Available on Mitel OnLine via Mitel Connect
(MBG)

Mitel Contact Center MiCC 8.1.0.1 Available via KMS RE2024

Mitel Alarm Server >= 3.1 b51 Available on DL-server depl-2409

Mitel OpenCount 5.0 >= 5.1.5.10 Available on DL-server depl-2523

Mitel BusinessCTI
>= 5.1.110.44786 Available on DL-server depl-2530
Mitel BusinessCTI Enterprise

Mitel MetaDirectory (MMD) >= 3.5.26.5297 Available on DL-server depl-2531

Mitel CSTA-to-TAPI Link for

>= 4.0.10.4735 Available on DL-server depl-2527
MiVoice Office 400

5 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 5 COMPATIBILITY WITH NEW HARDWARE COMPONENTS

No new hardware components delivered with Release 4.1

6 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 6 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 4.1

6.1 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 4.1 GA

MiCollab 7.2 integration *)

o Configuration of users, terminals and CSTA connection
o Export CSV-file for import into MiCollab includes all users with an assigned UCC
user bundle licence, all abbreviated dialling numbers and all PISN users
o New user bundle licences & free licences depending the amount of UCC bundles
all platforms :
Additional EVM & amount of Audio Channels
Additional SIP Access channels
Additional standard SIP phones
Virtual appliance
Additional user licences
Basic, Entry UCC premium bundles counts as user licence
MiCC 8.1 interoperability
o Licences for SIP access channels in MiVO400 CPQ
o CSTA integration
Virtual Appliance
o Virtual Appliance acts as NTP server for SIP-Phones, SIP-DECT, MMCC *)
o Full software solution (Online Licence check without gateway node) *)
o Virtual Appliance on Hyper-V (with HOTFIX4)
o Virtual Appliance supporting multiple core (with HOTFIX4)
MiVoice 1560 with Mitel 6800 SIP Phones
o Various call scenarios improved *)
New setting for SIP Trunks
o "SIP Outbound Proxy"
checkbox -> Routing->List view->Network interfaces->SIP-T
-> section "Proxy"
o DNS SRV record for proxy server
-> sets FQDN to be used instead of the specified registrar name when composing the DNS-
SRV record
o Precondition mechanism passive support
-> to enable/disable passive support of RFC3312
o Include digest in each SIP request
-> to avoid that the SIP provider challenges by responding with a 401/407 to a request sent
by MiVO400
o Persistent TLS outgoing media m-Line to use RTP/AVP or RTP/SAVP

*) see important hints and restrictions

7 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 WebAdmin and SSP enhancements on functionality and usability
o Creating new users and terminals creates display name and number
o Multi-select enhancements: possible to select a range
o Print or email SIP registration credentials
o Improved info in event messages and active alarms
o Various issues solved and improvements
New limits & licences
o Up to 600 Mobile or External Phone extension (to use for Skype for Business) with
Mitel 470
o Up to 4800 CSTA sessions for Virtual Appliance
o Up to 500 standard media switch channels (Mitel 470 & Virtual Appliance)
o Release Generation 4.1 licencing
New default values
o Oman: changed default release signal type to congestion tone
Various enhancements
o Auto completion of exchange access code for CTI clients *)
o Hungarian language added in DECT 602d terminals (NFR-14059)
o New setting to enable/disable DDI lookup at transit calls
-> in case the user number exists on the transit node
o Extended CSTA functionality to allow applications to set/delete MWI indication on
phones
o Voice mail to email message from call manager contains tel:xxxx link
o Deutsche Telekom SIP-trunk DTAG support (NFR-13647)
o Mitel SIP Phones setting to use LLDP (NFR-13975)
o Mitel SIP support redial on line keys
o Special analogue terminal support for migration of DeTeWe installed base
Setting for analogue diallers (number transformation *7 to *73xx)
(NFR-13851)
o Line state integration for MMC and Skype for Business (via BSS) (NFR-13558)
o Selection of controlled CTI phone for Mitel Dialer in WebAdmin
Security enhancements
o IP address blocking with a black list (max. 100 entries).
o Setting to open server and monitor ports (new all unnecessary ports are closed)
o Mitel SIP Phones are challenged when the open HTTP/HTTPS connections to the
call manager
New 602d/650 DECT and new SIP-DECT version integrated with improved stability of file
system, data base and RAM compatibility
Various issues solved

*) see important hints and restrictions

8 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7 ISSUES SOLVED SINCE RELEASE 4.0 SP2 GA (8680b)

7.1 ISSUES SOLVED IN MIVOICE OFFICE 400

7.1.1 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.1 HOTFIX4 (8726a1)

TT# CSU ADBT Title

195820 Norway 57868 Voice Files on MiVO400 for NIQ or Conf bridge: not the same source

207053 60551
Germany MiV400 show Information not available on SIP-DECT Phones
230169 59653

215443 UK 60119 Welsh Voicemail Prompts failed when loaded

59761
217213 Denmark Blind transfer with Office Suite generate Call failed on the 6867i phone
60260
221741 Germany
60030 order of chosen IP Terminal Licences
228834 UK

222108 ANZ 60004 Mitel SIP 6800i terminal does not remain in VM menu

223704 Germany 60074 LargeSystem restarts after try to add the 801st user

223771
228134
228432
228919
Germany
229755
Switzerland
230052 60398 MiVO470 Event message Fan failure and the Communication Server turns off.
Austria
230181
230729
230784
230989
232166
223783 Netherlands
60121 WebAdmin: Change presence state not possible in combination with some settings
227022 Switzerland
224157
Germany 60322 Restart of the system during key programming with WebAdmin
229098
60305
224522 Germany Timer 302 after DDI overlap did not stop
60370

226467 Denmark 60239 No Audio when fast blind transfer to a user with MMC+Dect

226906
Switzerland 60242 SIP-T: Call transfer to a Swisscom VoLTE handy isn't possible
227239

227037 Denmark 60325 Disconnected after 30 seconds - ErrorID:38142

227077 Germany 60271 Calls after deflect from ACD to AutoAttendant disconnected

228103 Switzerland 60315 Restart of PBX if transferred from Mitel SIP to MMCC and get back before connect

9 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 TT# CSU ADBT Title

228623
226219 Switzerland 60248
After SW upgrade to 4.1 the user license is "-1" and could not changed
227163 Nordic 60357
229931

229023 Netherlands 60376 Large system Virtual Appliance: Restart after 20 minutes - system with 1000 users

229023 Netherlands 60595 Large system Virtual Appliance: a lot of Errorlog 74

60540
229023 Netherlands
60582 Large system Virtual Appliance: Multi select with a lot of users -> restart of PBX
231577 LATAM
60505
MiVo470: Restart of PBX due to a faulty analogue phone (continuously sending
229516 Switzerland 60413
flash)

229861 Austria 60503 PRI CRC4 should be "automatic" for RS-Freemarket

230564
230551
228404
Germany 60502 PBX does not Answer SDP Sendonly with receiveonly
226752
229124
231348
Mobile / External phone license used when mobile phone is assigned to a UCC
230648 Belgium 60525
user
232852 Switzerland Virtual Appliance restatrs randomly if there are around 8 or more Satellites are
60669
233746 Austria registered

Denmark 60407 UCC Licences will not open EVM base licence

7.1.2 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.1 HOTFIX3 (8723a1)

TT# CSU ADBT Title

216096
Switzerland 59639
221615 Satellite crash every 4h after upgrade to R4.0 SP2 or higher
Austria 59977
225894

222365 Switzerland 60050 Office400 NTP retry timer after failure

224794 Russia SIPstand term: Displaying EMPTY_DATA on SIP phone (Yealink using session
60138
225552 ANZ replacement) after answer

225478 Nordics 60177 Hanging bcsref in connection with voicemail

Switzerland 60215 SIP-T: Transport protocol TCP isn't persistent

60107 Virtual Appliance: Security: CVE-2016-5195 (Dirty COW)

10 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.1.3 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.1 HOTFIX2 (8722a1)

TT# CSU ADBT Title

203078 Switzerland
58678 Rarely system reboots in combination with DECT or DECT repeaters
224078 Germany

209865 MEA 59292 Load Tone on FXS ports

213037
218354
216351
223106 Germany
59519 AIN: Sat does not start up correctly after LAN interruption (DSP not loaded)
223309 Switzerland
222880
224057
223391

219709 UK 60104 MiVO 400 and Onebox MWI

219938 Switzerland 60014 Line Keys and ECSTA dont work

220032 Norway 59923 Problems with disconnected SIP calls, provider Telenor

220577 ANZ 59921 Faulty CDR output

221206
222406 Switzerland 59965
MiVO400 counted the MMC licence wrong
222390 Nordic 60012
223634
221437
222467 Switzerland 60120 SIP-T: No registration after PBX restart (DNS lookup broken)
222284

221699 Switzerland 59984 SIP: systems restart due to memory overwriter in malformed diversion number

221817 Belgium 59992 MVO470 doesn't respond to second 200 OK

Virtual Appliance with online licence check: No DECT ID avaiable.

222471 Germany 59999
=> see chapter 8.7 Virtual Appliance with online licence check

222756 Belgium 60029 SIP-T: Enable / disable "use primary proxy as outbound proxy"

224003 Switzerland 60084 PBX restart when dialing *4900

224172 Germany 60108 SIP username for SIP-DECT terminals are wrong after import via Excelsheet

Switzerland 59695 TA7102 does not accept the response of the Re-INVITE with image

Training 59935 MiCollab: LDAP do not work

Switzerland
59982 SIP-T: PBX does not send a REGISTER after restart
(Liechtenstein)

11 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.1.4 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.1 HOTFIX1 (8719a1)

TT# CSU ADBT Title

209412
Nordic 59260 SIP-T: PPI/PAI header content malfunction with Tele2-SIPTrunk
216386

219643 SEA 59854 Answering call waiting call(internal call) on busy FXS port and brokering

220201 UK 59901 KT-Line on Mitel SIP Terminals wont work for outgoing calls if LCR involved

220818
221111 Denmark 59934
221154 Germany 59958 System restart in case of a number suppress call to a KT line or Operator
221269 Switzerland 59963
221270
SIP-T: Swisscom Business Connect: Incoming Call, disconnect during hold /
Switzerland 59952
transfer

7.1.5 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.1 - GA (8718b1)

TT# CSU ADBT Title

182464
Switzerland 55414 Alpha search via Office 5380 over OIP name search doesn't work correct
209119
189270 Austria
58223 The Line State (e.g. MMC) from BSS shall be visible on CS
193098 Denmark
194417
194541
Switzerland
197289
Germany Auto completion of exchange access code for CTI clients
198914 57607
Nordic -> set a "0" in front of dial number for Dialer and other CTI client on CS
200529
Denmark
204786
206245
200439 ANZ
58369 Unable to disconnect inquiry calls on Dialog phones
206988 Germany
200541
Switzerland 58389 Analogue user wrong displayed on team key in presence indicator
210705
59256
202069 Switzerland voicemail setting cannot be changed using Office Suite with terminal type 6800
58574

203154 Switzerland 59401 Lync with BSS: Not reachable destination of the PBX doesn't work

203838 Switzerland 59270 Add description for CLIP in BlackList- and CLIPBasedRouting-Entry

203965 Germany 58777 SIP-T: if Persistent TLS used outgoing media line does not contain SAVP

204617 Germany 58864 Ring Alone have no effect to Mitel 6800 Phones

205144 Austria 57643 Network Security Scan makes the PBX crash

205218 Switzerland 59168 Security: IP Address Blocking - as configurable entry

12 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 TT# CSU ADBT Title

205223 Denmark 57404 Missing Macro functionality for Mitel SIP Terminals

205584 Brazil 59052 Problem with external calls on CAS trunks

205656 Germany 59048 Digit Barring R for the control key or flash key without function

205713 Denmark 59019 CFNR working different with Mitel SIP

205821 Denmark 59299 User group setting cannot be changed using I/O Manager with terminal type 6800

56833
206873 Germany 58787 Function to activate device for CTI (CSTA)
59090
SIP-T Mitel_SIP: name lookup for numbers in diversion header field -> for MSIP
207169 Switzerland 59112
now a debug flag exists

207317 Austria 59329 New def. val: Country-Codes: Iraq +964, Kuwait +965 und Oman +968 miss

207767 Brazil 59162 Conference Bridge problem for CAS-R2 Signalling

207832 Switzerland 59186 Security: Extend length of PW from 10 to 32

208041 Brazil 59282 Call from analogue trunk - no "courtesy delay" activation in XA

208409 Belgium 59204 Mitel Dialer CSTA session is not cleared in CS in case of a PC shutdown

208595 SEA 59378 B-channel hanger after CFB to user without terminal

208859 Germany 59274 SIP-T: Versatel: incoming calls answered at 5380ip have OWA after xfr to 6867i

208893 Belgium 59246 Data export to excel: drop down selection for terminals is empty

208999 Germany 59237 Direct answer from the announcement from a DSI /analogue to 68xx Terminal not
212138 Switzerland 59405 work

209344 Denmark 59375 Sometimes MiVoice 1560 queue call cannot be answered

209407 Nordic 59271 SIP-T: Tele2 - calls not going to MEX terminals in 4.0 sp1

209412 Nordic 59260 SIP-T: PPI/PAI header content malfunction with Tele2-SIPTrunk

209456 Switzerland 59439 LED for top soft key not switched On when CFU to external number format 0-0....

209522 ANZ 59335 change recall behave (TrunkParkTimer) in localisation file for AU & NZ

209657 Switzerland 59740 UC360: In video-conf. the pic. is not refreshed, because of not supp. SIP-INFO

209821 Germany 59290 System reboot MiVO400VA Germany => possible to route CDE to XX PISN

13 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 TT# CSU ADBT Title

209913 Germany
58909 Restoring backup of satellite, sat doesn't go offline before seeing the master
219488 Switzerland

209921 Switzerland 59332 EIP Reboot

209956 Netherlands Configuration of dual homing users in Backup server is changed after
59325
211036 Germany synchronization
210005
210103
59363
211470 Switzerland Controlling from VM Box over Audio Guide
59388
212585
211470

210053 Switzerland 59337 CSTA Session limit reached when second client tries to register

210103 Switzerland 59308 Transparent mode doesn't work on macro key

210556 Netherlands 59331 External calls routed via a CDE with NIQ can't answer the call via a line key

210826 Switzerland 59276 CSTA: Display of calls via UG or CDE

211179
Switzerland 59446 Remote Office MBC with Mitel SIP
202437

211445 UK 59379 System crash - Customer in UK

211535 Switzerland 59351 MiVoice 1560 with connected 6800 terminal -- Headset does not work correctly

211605 Austria 59438 Wrong behaviour while SAS forwarding

211633 Belgium 59394 Automatic recording stopped after supervised transfer DECT - DECT

211929 UK 59414 No Setup for UG-member 300

212228 Switzerland 59416 Each call to operator queue shows a wrong name.

212284
Nordic 59444 No MWI to Sip and IP terminals from OIP via Flexy Presentity
209648
212298
Switzerland 59486 CSTA: UTF8 Problem in CSTA Forwarding Event
213047
212329
211252
211129 Switzerland 59422 Enterprise VM trial not usable anymore since Release 4.0 SP1
212029
208888
212363 59445
Germany XLSM Import of analogue Users is not possible
213414 59479

212588 Germany 59441 OpenCount: Application Interface on MiVoice Office 400 XML <DataSynchronised>

212987 UK 59461 Web Admin - User Export of free seating Phones not OK

14 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 TT# CSU ADBT Title

212999 UK 59460 Outgoing SIP calls to busy destinations one ringback tone then busy instead busy

59491 Call break down with message SwitchOverload

213593 Switzerland

213598 Belgium 59493 Communication server sends out wrong CLIP for MTC of MMCC

213616 Switzerland 59515 Chars on 5300 fox keys not limited when configured with WebAdmin/SSP

214287
Germany 59642 SIP-T: Deutsche Telekom plays own MoH, does not allow MoH from MiVO400
217947

215163 Germany 59594 6867i: audio always on LS when getting call back after parking

215629 Austria 59643 SIP-T: SIP Provider from Bosnia uses destination URL with <tel:>

215889 Nordic
59645 Hanging BCS-ref's
215068 MEA

216015 Germany 59713 One number with Lync: CFNR not working

216142 UK 59558 3pty conf No Way Audio (NWA) on 5380IP conf with 2380+5380IP+DECT600

217664
Germany 59767 Error message "not enough licenses for 5300ip" but 1 lic. still free
217581

217984 Nordic 59775 MWI To Sip-Dect from Flexi Presentity doesn't work

218136 France 59795 SIP-T from Keyyo: MiVO 400 de-registers sip account when keep-alive is enabled

Extended CSTA functionality to allow applications to set/delete MWI indication on

59485
phones

Germany 59565 Support for "SIP Outbound Proxy" setting

Germany New setting to enable/disable DDI lookup at transit calls

59588
Switzerland -> in case the user number exists on the transit node

Switzerland 59615 Hospitality, the guest name will not updated by check in/out on the terminal

Switzerland 59732 Line key on 6800: Display of an incoming call with CLIR is not user friendly

15 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.2 ISSUES SOLVED IN WEBADMIN

7.2.1 ISSUES SOLVED IN WEBADMIN (8.22) MIVOICE OFFICE 400 R4.1 HOTFIX4

TT# CSU ADBT Title

206422 Germany 59062 WebAdmin Standard mode: CDE with switch group "0" is created

221741
Germany UK 60030 order of chosen IP Terminal Licences
228834
Mobile / External phone license used when mobile phone is assigned to a UCC
230648 Belgium 60525
user

Denmark 60407 UCC Licences will not open EVM base licence

R&D 60464 WebAdmin: Edit Multiple Keys for SIP-DECT not working/implemented

R&D 60468 Large system: free seating: multi edit not implemented

R&D 60476 Large system: WebAdmin: re-deploy phone do not work with multi edit

7.2.2 ISSUES SOLVED IN WEBADMIN (8.19) MIVOICE OFFICE 400 R4.1 HOTFIX2

TT# CSU ADBT Title

220880 Germany 59968 SSP: not possible to create new contact from any browser in iPad/iPhone

224172 Germany 60108 SIP username for SIP-DECT terminals are wrong after import via EXCEL-Sheet

Number of Audio Record & Play Channels is wrong in TAB "Media resources" in
Switzerland 60043
case Enterprise Voicemail is not available

R&D 60096 Upgrade from Factory R3.1 to R4.1 for other channels requires a manual restart

7.2.3 ISSUES SOLVED IN WEBADMIN (8.17) MIVOICE OFFICE 400 R4.1 HOTFIX1

TT# CSU ADBT Title

220507 Switzerland 59918 Keys on M530 disappear after creating line key

220778 Switzerland 59932 SIP-Registrar and proxy field too short

16 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.2.4 ISSUES SOLVED IN WEBADMIN (8.16) MIVOICE OFFICE 400 R4.1 GA

TT# CSU ADBT Title

194417
194541
Switzerland
197289
Germany Auto completion of exchange access code for CTI clients
198914 57607
Nordic -> set a "0" in front of dial number for Dialer and other CTI client on CS
200529
Denmark
204786
206245

195465 Brazil 57832 SIP-Trunk ID missing in WebAdmin

196488 Switzerland 58074 WA: Possibility to move the "Personal line" key

203838 Switzerland 59270 Add description for CLIP in BlackList- and CLIPBasedRouting-Entry

203965 Germany 58777 SIP-T: if Persistent TLS used outgoing media line does not contain SAVP

205218 Switzerland 59168 Security: IP Address Blocking - as configurable entry

56833
206873 Germany 58787 Function to activate device for CTI (CSTA)
59090

207828 Austria 59181 Copy all keys on Mitel SIP 68xxi with different expansion key modules

207832 Switzerland 59186 Security: Extend length of PW from 10 to e.g. 32

208632 Germany 59550 Problem to configure terminals to users beginning with no. 0

209188 Switzerland 59249 WebAdmin: user with authorisation profile 'Support' cannot change the password

System crash MiVO400VA Germany

209821 Germany 59290
=> possible to route CDE to XX PISN

210594 Switzerland 59312 SWA : WA should show the SWA end date if it is later than the free service date

210777 UK 59330
Problems while creating Block of SIP DECT
216801 ANZ 59688

210789 Nordic 59399 WebAdmin: wrong SW Version from Office 160 safeguard / ATEX are displayed

210876 Germany 59346 WA: change of Satellite EID not possible

213616 Switzerland 59515 Chars on 5300 fox keys not limited when configured with WebAdmin/SSP

213953 Netherlands 59510 It is not possible to enter the whole EID code for the gateway

214287
Germany 59642 SIP-T: Deutsche Telekom plays own MoH, does not allow MoH from MiVO400
217947

17 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 TT# CSU ADBT Title

216428 ANZ 59667 Incorrect mailbox id sent in voicemail email

Switzerland 59209 WA: CDE routing overview, PISN not visible (usability)

Switzerland 59349 "Rooms" missing the protections settings

Switzerland 59434 OIP WebAdmin Exchange driver view change

Germany 59565 Support for "SIP Outbound Proxy" setting

Germany New setting to enable/disable DDI lookup at transit calls

59588
Switzerland -> in case the user number exists on the transit node

18 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.3 ISSUES SOLVED IN DECT PHONES

7.3.1 ISSUES SOLVED IN 602d/650 DECT PHONES (129.4.32) MIVOICE OFFICE 400 R4.1 HF4

TT# CSU ADBT Title

191069
206529 Switzerland 57049 Missed Call list on 602d first empty after group call
208861

210952 Denmark 59423 Problem with Mitel 622d HS Bluetooth Headset and global group call

224640 Switzerland 60251 Mitel 632d The alarm disable duration time is not barred under activated feature
226653

228277 Switzerland 59838 Mitel 622d/632d Answer Call Bluetooth / HS manipulation

Germany 59676 ATAS alarm will not acoustically signalled in call preparation

7.3.2 ISSUES SOLVED IN 602d/650 DECT PHONES (129.4.28) MIVOICE OFFICE 400 R4.1 HF3

TT# CSU ADBT Title

219491 Switzerland 59837 Mitel 632d Missing repeat from the Safeguard Alarms

224640 Switzerland 60117 Mitel 632d The alarm disable duration time cannot barred with admin pin

225002
224657 Austria
DECT 612d : loose individual local settings (Tones; Display) after a restart of
226176 Switzerland 60158
terminal
226160 Nordic
225429

7.3.3 ISSUES SOLVED IN 602d/650 DECT PHONES (129.4.27) MIVOICE OFFICE 400 R4.1 HF2

TT# CSU ADBT Title

Switzerland 59838 Mitel 622d/ 632d Answer Call Bluetooth / HS manipulation

7.3.4 ISSUES SOLVED IN 602d/650 DECT PHONES (129.4.25) MIVOICE OFFICE 400 R4.1 HF1

This is the SW version which is delivered from factory and contains minor enhancements.

19 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 7.3.5 ISSUES SOLVED IN 602d/650 DECT PHONES (129.4.24) MIVOICE OFFICE 400 R4.1 GA

TT# CSU ADBT Title

199899 Germany 58312 when HS 6XX a long time "no system, setting changed from automatic to System A

204451 Switzerland 58839 ATAS: The SLST command will by displayed with delay

Lab. A2P2 58098 ATAS Alarm are not displayed on Mitel602d Terminal

59612 Improve Bluetooth implementation

59630 Improve stability of file system and data base

59741 Improve RAM compatibility

7.3.6 ISSUES SOLVED IN 600d DECT PHONES (129.2.41) MIVOICE OFFICE 400 R4.1 GA

TT# CSU ADBT Title

199899 Germany 58312 when HS 6XX a long time "no system, setting changed from automatic to System A

204451 Switzerland 58839 ATAS: The SLST command will by displayed with delay

Lab. A2P2 58098 ATAS Alarm are not displayed on Mitel602d Terminal

20 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 8 IMPORTANT HINTS & RESTRICTIONS

8.1 GENERAL

A new software generation licence is necessary for Release 4.1.

The important hints from R4.0 SP2 Release notes are still valid but not listed again here.
The upgrade from all former Mitel Office 400 GA versions is supported.
Customers upgrading from R3.0 or lower must consider especially the important
hints in R3.1 release notes (e.g. changed AIN signalling ports, new Secure VoIP
Licence format, reprogram Bandwidth areas ...) and R3.2 (upgrade AIN first to R3.1
with AMS and continue upgrade with WebAdmin ).
There are cases where it is necessary to factory reset the Mitel SIP 6735/37
when the upgrade fails.

8.2 VIRTUAL APPLIANCE

8.2.1 VMWARE REQUIREMENTS:

Minimal requirements for the VMware installation

ESXi VMware vSphere 5.5 or higher
1 vCPU reserved for the Virtual Appliance minimum 2.0 GHz (> 3 GHz to reach max.
limits)
2 GB Memory minimum
40 GB HDD space
Please refer to the VMware compatibility list to find supported server systems.

8.2.2 HYPER-V REQUIREMENTS:

For Hyper-V server hardware and host OS requirements refer to Microsoft.com

1 vCPU reserved for the Virtual Appliance
minimum 2.0 GHz (> 3 GHz to reach max. limits)
2 GB Memory minimum (Memory: Startup RAM: 2048 MB)
40 GB HDD space

8.2.3 NEW OVA/VHD PACKAGE WITH SECURITY AND PERFORMANCE IMPROVEMENTS

Due to important security and performance improvements there is a new OVA-package

delivered.
All new systems must be installed with this OVA/VHD 1.3.3 / 8726a1 packages
Upgrading existing systems from any version to this Release must be reinstalled
with this OVA/VHD 1.3.3 / 8726a1
How to install and setup the MiVoice 400 Virtual Appliance on a host system can be found
in the system manual MIVOICE OFFICE 400 VIRTUAL APPLIANCE on DocFinder or on
Mitel Edocs (see MiVoice Office 400 Release 4.1).
Important:
After restoring the backup of the Virtual Appliance you need to
verify NTP settings in WebAdmin and reconfigure if necessary
verify Time Zone setting in WebAdmin and reconfigure if necessary
upload the audio guides

21 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 8.3 MICOLLAB INTEGRATION RELEASE 4.1

8.3.1 MICOLLAB INTEGRATION IMPORTANT HINTS

Virtual Appliance
The User/UCC bundle licences are counted as well as user licences.
The maximum supported users of the system are the sum of all user licences +
Basic user licences + all UCC user bundle licences. The corresponding Alarm too
many users has been adapted accordingly and counts as well the locally generated
user licences due UCC bundle licences.
To cover Software Assurance it is necessary to cover the full amount as described
above.
Import of CSV file into MiCollab
Be aware , and ; will be removed in names for the export into the CSV-file.
When importing users with only 2 or 3 digit numbers, MiCollab could show an error
message concerning TUI passcode.
It is necessary to change all used templates in MiCollab by setting the TUI
Passcode to Randomly Generate instead Same as .
see -> Users and Services -> Edit user template.
If necessary reverse first name and last name for the import to MiCollab by
swapping the titles First Name, Last Name, in the first line of the CSV file.

Contact details with one phone number only

Its possible to delete one of the numbers for DeskPhone or SoftPhone for a user in
MiCollab. When making calls to this user with a MiCollab Client, then the caller gets
presented only one destination (either DeskPhone or SoftPhone) in the Contact
details.

Compatibility of MiCollab with mobile phones

-> please refer to the GA Release Bulletin of MiCollab 7.2

Forwarding calls to Voicemail for a specific status of a MiCollab user

In the Client ->settings->General->My Numbers, create a new number (e.g.
Voicemail, 899) but do not set as publish it. Then number will be visible in the pull
down send my calls to
The voice mail destination will be presented in the pull down of a status
(Manage Status-> status (e.g. in a meeting)-> send my calls to).

MWI (Message Waiting Indication) , call the voice mail destination to listen messages
On the PC Desktop client you can create a new contact in the Launchpad containing
the voice mail destination number.
On the Mobile Clients you can set the voicemail destination number in the Settings-
> Voicemail Settings.
When an MWI is indicated, it will dial this number when pressing the Call
Voicemail button after selecting Voicemail over the left menu.

22 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 8.3.2 MICOLLAB INTEGRATION KNOWN RESTRICTIONS

General
One MiCollab server can only be connected to one MiVoice Office 400 single node or AIN
Google and SFDC integrations are not supported
No visual voice mail is provided on the MiCollab clients
A premium user can only use one MiCollab softphone simultaneously. However, if one of
its 3 possible softphones is activated, the 2 others will be de-activated automatically
(registration claim)
The PC softphone is deactivated and shows a warning in the status line
The mobile softphone goes into CTI mode

MiCollab PC Desktop client as softphone

Not possible to initiate a conference call
Not possible to reject incoming calls
-> e.g. no reject to Voicemail possible when a call is ringing

MiCollab PC Desktop client in CTI mode

No blind transfer possible

MiCollab mobile client as softphone

No brokering between active and held user possible

Presence integration with MiVO400

Presence states are not synchronised between MiCollab and MiVO400
-> e.g. setting the state In a meeting will not change the presence state in MiVO400, it is
just possible to forward calls to another destination number.
One can set the desired presence on MiVO400 manually by dialling *27x# where x
is the ID of the presence profile of the user.

Personal call routing integration with MiVO400

It is not possible to influence the personal call routing of a user with MiCollab client
functionality.
Even when MiCollab presents the selection to make or send calls to softphone or
deskphone it will always call the same user number. The active terminals defined in the
current personal call routing of the user will ring.
One can set the desired presence on MiVO400 manually by dialling *45x# where x
is the ID of the personal call routing variant of the user (0 is ring all).

Various
Import users (with assigned role Contact), abbreviated dialling numbers or PISN users
into MiCollab is not supported. Use Active Directory and follow the instructions in the
installation guide of MiCollab (section Non-Corporate Contacts).

23 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 8.4 AUTO COMPLETION OF EXCHANGE ACCESS CODE

The new setting can be found under Routing->Exchange->General.

The new setting applies to Mitel Dialer, BluStar (CTI Client and Softphone), MiCollab (CTI
Client and Softphone)
All other phones are not affected by this setting.

8.5 SET CTI CONTROLLED DEVICE FOR EACH USER

The new setting applies always to all CTI applications connected over CSTA.
E.g. Mitel Dialer, BluStar, MiCollab, MiCC
All applications must be restarted to activate a changed device, even if only one
user has been changed.

8.6 VIRTUAL APPLIANCE AS NTP SERVER FOR PHONES AND APPLICATIONS

When NTP is enabled then the built in NTP server act as NTP server for all Mitel SIP
phones, IP-Phones, OMM/SIP-DECT and MMCC.
Time zone settings have to be done via WebAdmin only
Do not change Time zone setting on MSL

8.7 VIRTUAL APPLIANCE WITH ONLINE LICENCE CHECK

Support of full software solution for Virtual Appliance

The same rules as with a gateway node applies:
After 72 hours without contact with the SLS server the system will go into restricted mode.

Important:
The DECT-ID for a Virtual Appliance with Online Licence check (without gateway node) is taken
from node1 (satellite 1). It is necessary to have a satellite as node 1 registered to run TDM-DECT.

8.8 NOT YET USED SETTINGS IN RELEASE 4.1

The following settings are visible in WebAdmin but not completely integrated yet
Mitel Border Gateway settings
Terminals -> MBG settings for Mitel SIP/SIP terminals
Mitel Border Gateway -> MBG controller
SIP Network interface
Event Package for Registrations RFC 3680

8.9 MITEL 6800 SIP PHONES

8.9.1 MITEL 6800 SIP PHONES REGISTRATION PROCEDURE AND FUNCTIONALITY

The template files are renamed from .txt to .tpl. This is important when you need custom
modifications in the files.

24 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 8.9.2 MITEL 6800 SIP PHONES USED WITH MIVOICE 1560 OPERATOR

With R4.1 the Mitel 6800 SIP Phones used with MiVoice 1560 Operator are supported
Mandatory setting for the 6800 SIP Phone in WebAdmin
o The number of lines must be set to 1
Be aware that some behaviour is different to the 5300 phone series.
o In general, as with every SIP Phone, it is necessary to dial the number first and do
the action call or inquiry after that.
o For a transfer without announcement: First answer the call in the queue, then press
the key Transfer then enter the target number and press Enter OR simply drag the
call from the queue to a Team Key.
o For a transfer with announcement: First answer the call in the queue, then press the
Team Key and wait till the called user answers, then press Fox Key Connect;
Or enter the target number then press Inquiry and wait till the called user answers
then press the Fox Key Connect.
Not supported functions
o Direct mode (not possible to answer calls out of the operator queue by hook off the
SIP phone handset)
o Transfer trunk line access (dial tone) to a calling phone (SIP or 5300)

8.10 SIP-DECT

R4.1 contains the latest SIP-DECT Release 6.1 SP2-BG21

SIP-DECT 6.2 is not supported with R4.1 and older releases.

8.11 CPU2-S UPDATE PACK

A new Update Pack for CPU2-S is provided with R4.1 containing latest OIP and Office
1560, please refer to the release notes of OIP.
With Release 4.1 HOTFIX4 there are 2 different CPU2-S Update Pack available
o CPU2-S Update Pack with CCS 1.2
o CPU2-S Update Pack with CCS 2.0
If a client already runs Update Pack 4.1.2.0 with CCS 1.2, then there is no need to upgrade
to Update Pack 4.1.3.0, since only upgrade procedure has been improved.
CPU2 is no more supported with R4.1, therefore we do not provide Update Packs.
In case a customer wish to run R4.1 it is necessary to use the CPU2-S.

8.12 MICC 8.1 WITH MIVOICE OFFICE 400

MiCC with MiVoice Office 400 is in status GA.

For further detail see KMS entry RE2024 Release Notes and Downloads MiContact Center
Business Version 8.1.0.1 for MiVoice Office 400 and 5000

25 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5
 Disclaimer

Mitel Networks Corporation will not accept liability for any damages and/or long distance charges, which
result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel
Network Corporation will not be liable for technical or editorial errors or omissions contained within this
documentation. The information contained in this documentation is subject to change without notice.
Copyright 2016 Mitel Networks Corporation.
www.mitel.com

26 | Release Notes MiVoice Office 400 Release 4.1 - HOTFIX4 depl-2484 / 1.5