Watercare Pact.

Your Expert & Partner in Service

Merck Millipore is a division of

Optimize the performance and lifetime of
your water purification system with Merck
Millipores new tailor-made service plans.

When you acquire a water purification system, you

expect your equipment to dispense specified water
quality throughout its lifetime right up to its retirement.
Merck Millipores service plans are designed to sustain
your systems water quality with best-in-class service
provided by our factory-certified service professionals.

Our service plans focus on criteria that are important for all
water purification system owners:
Sustainable performance- Periodic maintenance visits
ensureoptimal performance of your lab water purification system,
therefore guaranteeing conformity to manufacturing specifications.
Consistent quality worldwide - Factory-trained service
engineers maintain water purification systems according to consistent
auditable operating procedures.
and
Unlimited access to expertise on demand - You benefit from our technical
support hotline for application assistance, and for help in diagnosing,
investigating and resolving your issues.
GLP & GMP compliance - All service visits are traceable and
align with your regulatory compliance processes.
Predictable & affordable expenditures - Our service plans are tailored to
match your application, quality and budgetary needs.

Preventive visit for extending your

system lifetime
All service plans include, at core, one annual preventive maintenance

visit to ensure optimal water quality throughout the systems lifetime.

Enhanced Compliance for Regulations

All preventive service plans have dedicated programs for regulated markets
such as cGMP (good manufacturing practices) and GLP (good laboratory
practices). These programs include qualification protocols according to the 4Q
model (DQ, IQ, OQ, PQ), as well as specific maintenance procedures for
ensuring accessories, parts and consumables traceability.
Outstanding core features

During the annual preventive visit, a certified Merck Millipore field

service engineer will perform a complete review of your water
purification system including checks on the following points:

Included in all service

Preventive maintenance, assistance and compliance service features Included in all plans (regulated
included in service plans service plans environment)

Annual preventive maintenance visit

Unlimited access to technical support hotline

Factory trained & certified field service engineers

Priority scheduling for any technical request

* *
Operator training

Application assistance

Genuine parts from ISO 9001: 2008 manufacturing site

Service history with traceability of system parameters recorded

Replacement of worn parts using maintenance kit

Auditable service operating procedures

Software updates

Comprehensive checking of system specifications

Monitoring devices control

Hydraulics & mechanics inspection

Electronics setting control

Events, alarms alerts review & testing

Advanced diagnostics through Millitrack software

* *
IQ/OQ/PQ qualification protocols

Requalification protocols (OQ)

Maintenance procedures for consumables/components traceability

Floating troubleshooting/repair visits depending on Service plan type

* *
*depending on Service plan type
Service plans tailored to your needs
All plans can be completed with additional customized services:

For all service plans

Additional service options For all service plans (regulated
environments)

Scheduled consumables and parts shipment

Verification of monitors with report

of conformity

Calibration of monitors with either certificate

or report of conformity

US Pharmacopeia suitability tests <643>,

<645>

Storage and distribution loop sanitization

Customized user training

Customized service plan for distribution loops

Extended system guarantees

Additional preventive maintenance visits

Validation support

Post-installation optimization visit

Multi-year service plan

For more information, contact us now

Merck Millipore proposes a comprehensive range of service plans from a single annual checkup to a full system
cover. Preventive maintenance plans can be easily adapted to your specific work environment (GMP, GLP, Accredited
Labs) for compliance with current regulatory requirements.

For more information on Merck Millipore service plans, please telephone, e-mail or fax any questions to your local
Merck Millipore representative for a prompt and informative answer.

www.merckmillipore.com/watercarepact

Millitrack is a registered trademark of Merck KGaA, Darmstadt, Germany.

Merck Millipore and the M mark are trademarks of Merck KGaA.
ISO is a registered trademark of the International Organization for
Standardization. Lit. No. PB2025EN00
2013 EMD Millipore Corporation, Billerica, MA. USA. All rights reserved.