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Documenti di Cultura
CHAPTER I
Introduction and its Background
Over the years, the role and measurement of the effectiveness of human
the entry of technology and more advance systems that is essential for its
support line and operational divisions failed. Due to the increasing competition
and the need for a global approach, the function of the human resource has
shifted into more dynamic and complex role as a strategic partner. They are
successfully implemented.
an organization and what are the human resource organization practices that
help them gain a competitive advantage. Specifically how do they deliver their
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Objectives of the Study
The objective of the research study intends to determine the how Bostik
To determine the local and global strategies and practices and the
To determine the nature and type of labor relation that exist within
the organization
This study was undertaken to find out how Bostik Philippines manage
human resource function and to determine several strategies that are used
1. What is the role of Human Resources play in the firms today, specifically
here in your organization?
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3. What are some of your local initiatives that are adopted globally and vice
versa?
4. How do you ensure that your people are equipped enough to be engage in
a more strategic and globalized setting?
6. What is the nature of labor relations here in your company? What are the
measures that you do in order to keep the unionized and non-unionized
employee intact with your companys objectives?
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Scope and Limitations
Corporate Center F. Ortigas Jr. Road, Ortigas Center, Pasig City 1600
Philippines.
application for the nurturing and growth of understanding and mastery that will
make sure that their employees are engaged enough to stay and engaged
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To the Employees or Graduates, look for the employer that will give
importance to them. That will give them opportunity to grow, be heard, express
their thoughts without hesitation, will keep them engaged and will make them
To the Students, this will help the current students wholl be employees
in the near future, to enhance their skills and abilities and keep up with the
they are, the more chances that they will be able to find and be part of a great
Bostik, the company will benefit from this because it will help the
because of its good identity and the opportunities that they give in their
employees.
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Definition of Terms
1. Human Resource is the organizational function that deals with the people
and issues related to people such as compensation, hiring, performance
management, and training.
2. Strategic Human Resource Management supports long-term business
goals and outcomes with a strategic overall framework. It focuses on longer-
term resourcing issues within the context of an organizations goals and the
evolving nature of work, and informs other HR strategies, such as reward or
performance, determining how they are integrated into the overall business
strategy.
3. Competitiveness ability of a firm or a nation to offer products and services
that meet the quality standards of the local and world markets at prices that
are competitive and provide adequate returns on the resources employed or
consumed in producing them.
4. Globalization a process of interaction and integration among the people,
companies, and governments of different nations, a process driven
by international trade and investment and aided by information technology
5. Strategy a method or plan chosen to bring about a desired future, such as
achievement of a goal or solution to a problem.
6. Innovation the process of translating an idea or invention into a good or
service that creates value or for which customers will pay.
7. Operational Excellence an element of organizational
leadership and organizational intelligence that focuses on meeting customer
expectation, all while stressing the application of a variety of principles,
systems, and tools toward the sustainable improvement of key performance
metrics.
8. Brand Awareness refers to the extent to which customers are able
to recall or recognize a brand. Brand awareness is a key consideration
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in consumer behavior, advertising management, brand management and
strategy development
9. Technology is a body of knowledge devoted to creating tools, processing
actions and extracting of materials.
10. Millennials the generation that follows Generation X, with birth years ranging
from the early 1980s to the early 1990s
11. Baby Boomers is a descriptive term for a person who was born between
1946 and 1964
12. Gen X is the name given to the generation of Americans born between 1965
and 1984.
13. Attrition refer to the gradual reduction of the size of a workforce by not
replacing personnel lost through retirement or resignation
14. Attrition Rate a term often used by human resources professionals to
determine a companys ability to retain employees
15. Diversity Initiative is an organizations strategic response to diversity. The
initiative looks at the internal and external needs of the organization in the
area of diversity and responds with a strategically aligned approach.
16. Leadership Bench refers to the group of individuals (within an organization)
who are deemed high potential and would be seriously considered for filling
a leadership position.
17. Career Track is a job classification system for staff not represented by a
union.
18. Union a number of persons, states, etc., joined or associated together for
some common purpose.
19. Non-Unionized Employee non-unionized workers are those who are not
members of a union and do not have union representation at the workplace.
20. Labors Laws Body of rulings pertaining to working people and their
organizations, including trade unions and employee unions, enforced by
government agencies.
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21. DOLE is the executive department of the Philippine Government mandated
to formulate policies, implement programs and services, and serve as the
policy-coordinating arm of the Executive Branch in the field of labor and
employment. It is tasked with the enforcement of the provisions of the Labor
Code.
22. Contractualization is the replacing of regular workers with temporary
workers who receive lower wages with no or less benefits.
23. Individually-based Appraisal System is a systematic evaluation of an
individual with respect to performance on the job and individuals potential for
development.
24. Collaborative Ability is when two or more people (often groups) work
together through idea sharing and thinking to accomplish a common goal.
25. Human Capital is a measure of the economic value of an employee's skill
set
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CHAPTER 2
**You mentioned earlier po that you make sure you hire the right fit? How
do you make sure that you do hire the right fit po?
Each vacancy is not immediately filled up. HR as Ive told you has an equal
say. So we challenged. For example, may nag abroad or may na transfer sa
China. Now, we will ask that person now. Do you need a replacement? Di
porket nasa budget ko naman ano to gobyerno. And its not a cost saving
measure ah. We do it because we provide each of the department heads to
revisit his organization. Whenever there will be vacancy kahit new approved
budget pa yan, we help in molding, anong role nyan sayo, anong expectation
gagawin nyan sayo.
And then in HR, when we hire, we have a very structured on-boarding platform.
Di lang ung isang oras lang naattend ka ng company orientation, na uy eto pala
ung Bostik.. So depening on the position level that person, may write-off, may
structured ano yan.. like for example, Salesman, anong kelangan niyang
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malaman para di sya hirap sa simula ng trabaho. Kailangan lang ban yang
malaman ang Bostik at ung mga produkto? Di ah. Ano pa? Pano sya mag
liquidate ng cash advance nya, ng revolving fund nya, san nya kukunin ung
selling tools nya, ung mga marketing tools nya, pano mag book ng orders. Db?
So iniintindi namen mabuti yan. So per position, we have identified ano ung
gagalawan mo bago ka mag salesman. May 2 hrs ka ba dapat sa accouting?
May ilang oras ka ba dapat sa logistics, dapat ka bang pumunta sa production
para mainitindihan mo pano pinoproduce ung binebenta mo. So thats our On-
Boarding platform.
In terms of female and male gender, you would see that we have a very good
percentage of females. Unlike in other manufacturing companies, they havent
reach the 20% mark of female. We follow, we espouse diversity. If everything
else is equal, and if theres a need to increase our female, if everything is equal,
then we get a females. But, our recruitment philosophy is always hire based on
merit,regardless of age, regardless of nationality, regardless of gender. Di
porket babae is papaboran kita dahil gusto ko mag increase ang female count,
it has to be based on merit. So as Ive said, if everything else is equal, then
perhaps. That how our diversity pushes through.
So as Ive said the strategy is always hire based on merit, we practice equal
employment opportunity. You would see, on our job ads we never put gender,
we never put age. We only write that you have to have this degree or this certain
number of years of experience
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the day, if its all towards the Baby Boomers or Gen X, you would have
problems with your succession planning. Now, you might say, ay edi mataas
pala ang attrition rate sa bostik kaya puro Millenial. Around the world, our
Attrition rate is very low, they dont like to leave. Which is also good, but every
time there would be new positions, obviously we try as much as possible from
younger age. But then again, its based on merit
Having espouses diversity and would really push that towards our recruitment
strategy, we have to make sure in HR that you train the managers how to
address different generations on your work teams. So for example kanina, may
Millenial sa management role, if you are a millennial and you are a manager of
somebody twice youre age, how do you handle that? Or, you are a baby
boomer and yet, you have all Millenial in your team, how do you handle that. In
HR, we make sure that we do a lot of diversity initiatives you know like training,
we invite resource people to give our managers training on how to handle multi-
generational teams. And aside from training, we have diversity initiatives like,
you know diversity is not only age, genders, right? Its also for different
functions and backgrounds. So, we had a Diversity Initiative - A Day in a Life-
off. So, a sales person would become the HR people, the supply chain people
would become the sales people. Our CFO, was in DIY store in ACE Hardware
selling our products. Why did we espouse that program? Because we wanted
the people in different functions to understand the difficulty also of the other
people in another department. And that was well received. We reported to them
the results, testimonials from employees who went through that, and it was well
received and we learned from a lot from it. Employees gave a very good
feedback from that. So yung mga nasa Customers Services naintindihan na
nila ung mga nasa Logistics. And thats what I meant by collaborative. You
dont just give motherhood statements Oh we want all other people to have
good teamwork. But what does HR do to make sure that they will work well.
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So that the work of HR, sisiguraduhin mo na gumagawa ka ng opportunities for
people to understand each other.
3. What are some of your local initiatives that are adopted globally and
vice versa?
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**So ano po ung nakikita sa Interview of Harvard Management per Role
tool?
So we see there, kasi diba kapag interview, people would always that yes
maam, I will do that maam db? Iba na pag nasa loob na. But, we dont wait for
the appraisal. Merong nako ayaw naman, tamad ganyan ganyan. Because
maybe the person wasnt able to assimilate well the culture of the company or
there are things that HR would need to do which we call OD interventions. So
ang metrics ng recruitment namen di lang is how fast ung turnaround, how fast
are we able to place a one body in a vacancy. Sa amen minemeasure din
naman the quality of our hires thru the stay interview. Ilan sa mga tao mo ang
umalis sayo within first 2 years. So di mo namanage ng tama. Okay. Thats the
stay interview.
4. How do you ensure that your people are equipped enough to be engage
in a more strategic and globalized setting?
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Pero hindi kung sinu-sino lang ung pinapadala ah. We make sure that we are
able to track the development of people. We see kung sino dyan ang high
potentials and if youre not in that lead, hindi ka na itratrain? Syempre, itratrain
ka pa rin. And there are many local trainings that we give that are translated
also from Bostik University courses. But aside from Formal Training, HR also
does the Smart Learning Circle. Bakit? Kasi naniwala kami na pag umupo ka
sa lectures, its not enough for you to fully experience kung nakuha nya ung
skills na natutunan nya dapat sa classrooms, kailangan meron kayong sharing
of experiences. So, quarterly our managers, kasi un ang dinedevelop naming
sa leadership bench. All neat and attend the smart learning circle which they
have really appreciated. Its once every quarter, there is a management
competency theme that they discuss. For example, how can your manager
have bigger picture perspective or high emotional intelligence? Hindi naman
natuturo sa classroom lang yan. So you have to understand what the concept
of emotional intelligence is. Next, anong ginagawa niyo, pano niyo
naprapractice yan sa trabaho niyo, ikaw nahihirapan ka ba? Ano experience
mo? Then the others will share. They learn from each other. They benchmark
on best practices.
And we also have Mentoring Growth for High Potentials, the Management
Teams, including our CEO, so this is very structured program, mentor a Hi-Po.
So sayang eh, yung nandun sa top management sayang ung breathe of
expertise nila. So nakita ng HR yan, sabi namen, kelangan mashare niyo yan,
formally, hindi lang ung nakaupo sila 2 hrs they learn from you. They have
mentoring session, we have mentoring plan, parang lesson plan lang. They
agree on learning objectives, they talk about how to achieve that objectives and
its measured. So this is a 1 year program for Hi-Pos. So again, ang HR hindi
lang nakaupo at nagrerecruit at finafile pagkatapos. Pano mo sisiguraduhin na
high performing ang organization mo. So you have to have all of this program
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and thats what we do. It increases employee engagement as well. We have
one-one or group sessions, we have catch up session done by HR so that there
is a period evaluation. Titignan mo kung anong status nila. And this is how we
measure it, our KPIs.
**Eh how about naman po sa mga below leadership levels? What mode
of practice po ang ginagawa niyo?
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**How do you make sure that they are engaged on this strategy?
Now it goes beyond training, you have to make sure, as HR that you come up
with activities to pick them engaged, millenials are like that db? You want self-
actualization, you want to feel that you are part of a social group, hindi lang
friendship, its that theres a purpose to your being. So we involve our
employees in a lot of corporate social responsibilities and also with our
integration projects like the recently launched new BOSTIK WAY. BOSTIK
WAY is culture by the way BOSTIK stands for Boldness, Openness,
Sustainability, Team Spirit, Integrity and Keeping commitments. So thats the
global culture. And it is the HRs work to make sure that it is launched,
understood by employees and are accepted by our employees. So again, its a
quality culture, our employees are very much into the quality journey as well.
And you would see na, its not just flashing upon na nag attend ka lang ng
training, so each of the site you would see a quality corners, HR ano to,
worldwide eto ah.. youd see quality cards, so any employee can pick up some
quality cards and write their what would be some thought of improvements. If
you have a thought, write it there then it can be adopted as a project and you
would be recognized for it. Dito anybody, in fact, monitored monthly. Even in
the Bostik Way, we have monthly nominations and recognition. Small things
you know that something we notice from employees, hindi naman kelangan
may trophy or hundred thousand every year or month, pero ano, what will
motivate them, un ung napapnsin namen, diba pag na-adopt ung idea mo, at
alam ng lahat na idea mo un, diba nakakatuwa, kasi self-actualizing un eh diba.
So we make sure, in HR you have activities for that. So you have to engage
them in other activities. But the activities must be productive, for him, for her
and for the organization. And of course, you must also have corporate activities
like bowling and company outing and even little thing para mabigyan mo sila
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ng little opportunities in between work. And one thing kung ang HR ay walang
influencing competency, Im sure the head would say na its a waste of time. So
kelangan maganda rin ang pag present mo, ano ung objective ng activity at
talagang mamemeasure mo anong effect sa tao.
As Ive said, we hire the right fit, we make sure that we on board and integrate
them well through a lot of activities and structured learning, and then we make
sure that we coach them for high performance. So we trained all our managers
to be good coaches. We have coaching cards. Well, hindi kami nag iintay ng
year end performance bago kayo magusap, so we feel that is very important
because youre able now I would say align the employee, para pag dating ng
year-end, hindi ka dun binabagsak, tinutulungan ka na bago mag year-end.
And then we engage. Engagement is, we always make sure that the employee-
employer proposition values is made known to both parties.
6. What is the nature of labor relations here in your company? What are
the measures that you do in order to keep the unionized and non-
unionized employee intact with your companys objectives?
Bostik kasi is unionized. But it is only our Plant people who are part of the
union. Now what do we do, for Unionized employee, we have labor
management council meetings. So ano ung labor management council
meetings. So basically as Ive told you, youve seen it here, we do a lot of
engagement activities, meaning, we make sure that we communicate with
non-unionized employee on regular basis. We dont call it Labor Management
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council but thats how it is. Meaning, kahit wala pang union, they want to be
able to get feedback from you. So for example, Uniform. We have a committee
composing of representatives from different departments, so you have a say
when it comes to what kind of uniform is best for you, not only design. For
example, sales people, bakit ung mga magagandang grils namen when they
go to project sites, theyre in their corols, theyre in their safety shoes, and they
have their caps. Because when they talk to engineers and project managers
talking about sealants and stuff like that they dont just go to offices, so they
have PPEs, and how did we, HR get to know about that? Through the uniform
committee.
To be more strategic, first you have to really understand the business, where
the business is going so that you can adjust, design an organization that will
fit the strategic objectives of the company. And then, we make sure that we
engage the different employees, representatives in so many aspects. For
example, corporate activities. Hindi lang naman HR and nagdedecide nyan,
employees are part of it. So in many activities that we do, would always have
to have an employee involvement in decision makings. Thats how we do our
labor relations. We have our meetings, our president would always meet-up,
so its not only general assemblies. We would also have employee
representative on a regular basis, and on specific certain decision, they would
have to be part of it.
Sa CBA naman, we conducted it 2 or 3 days and we are done. Because
talagang I emphasize humility, I think because we already created the trust.
Basta kasi nabuild mo ang trust, but we dont always agree ah, like bakit
kelangan mong isuspend, hindi po namen isuspend sa planta, but kasi open
ang communication and they know that what management is to them is not
just a name but also a place. They can come here, we can go to them, pwdeng
lapitan. so I think ganun ang naging success ng Labor relations namen.
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7. What significant impact on employees behaviour and attitude you see
integrating your labor relations and how do you measure this changes?
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able to merge, talk to each other, resolve issues together, know issues together
hindi pwde ung siya lang kasi siya lang ung may alam bahala ka na.
Okay, example. Bakit tayo nagkaron ng Unserved Ultrafino, anong issue?
Machine issue ba yan, failure of sales forecast? Umupo kayo, magusap usap
kayo, and collectively you decide whats the best way to solve the unresolved. So
thats why we have labor relations here, you have voice and we make sure that
you know what other departments also know para hindi ka lost.
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around the world. So kung di mo kinommunicate well yan sa empleyado mo,
dun ka siguro may conflict.
12. There are several dimensions that are use and practices around the
world. What strategy style and practice do you use in order to achieve your
objectives?
Collaborative. Ability to collaborate its how you work with other people, its how
you communicate your thoughts, your ideas, so yan ung pinagtutuunan ng
pansin ng Human resource. Meaning, in our present breed of employees, we
make sure that they work collaboratively. Collaborative team works always. We
will always have Regional projects, we will always have cross-functional projects.
We will always have the opportunities where our employees get involved in
projects outside their square. And that is the reason why we feel our employees
were able to grow.
When we talked about what is our dynamism. Look at our values. It speaks of
our dynamism.
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Kelangan namemerge and naalign yan. You know thats our dynamism. Team
spirit. Integrity, when you say you will do it, you will do it. And If you cant, why?
Then well be open to listen. Then keeping commitments. So thats our
dynamism. Our values actually talks about our philosophies.
13. What are the difficulties you experienced in managing your employees
and how are you able to handle it?
Okay, the difficulties I would say would really be in ensuring, its not a difficulty
but a challenge noh, you have multi-generational, you have multi-functional, you
have a diverse organization, Because we dont all hire R&D people, we have
different mentalities, we have different backgrounds. The challenge is making
sure na there should be inclusivity. So we practice diversity inclusion. Pano mo
paniniwalaan ang isang may Finance focus, doon sa direction let say ng sales.
Thats a challenge but you have to respect his mind set and background. So how
do you merge the two, thats the challenge. So its really the acknowledgement
of the diversity in your team and in your whole organization and how do you
marry the difference because at the end of the day, you have to reach a certain
objective right?
Yes, we have KPIs and its measured and its monitored. And locally, actually we
report. Its a tool and Arkema and corporate HR in Bostik looks into that. Like for
example, in recruitment, we measure KPI turnover, you measure the quality of
your hires and we have different metrics for that.
How would you measure training effectiveness? Diba minsan pag umattend ka
ng training papipirmahan ka ng evaluation sa training thats for us we use the
term MPS, we do that, but its not enough. We do post training evaluation,
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manifestation reports. Say excel trainings, so tignan natin 3 months from now,
measure natin ung skills. Seryoso kami dyan kasi we spend so much on people,
you wanna make sure na nag improve ung assessment, theres an individual
assessment and there is also N+2,. Do you manifest a change in your skill level,
may beginners, advance, masters level. Minemeasure yan seryoso. Pati
absenteeism tsaka attrition minemeasure yan. Bakit? Kasi you have to make
sure that you if really invest in people, there is a return or are you doing the right
thing, or baka nag-iispend ka ng money pero its not naman the right thing.
For the employee, I dont think there is a bad impact I would say. Why? Because
once they see that you are moving towards automaton, then it should encourage
you to upgrade your skills so that you will not be outmoded. There is still
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somebody who is supposed to monitor the programming of your automated
machine. But If you would stick on your own level, nasa empleyado na un.
For example, we shifted our financial and customer value chain system to SAP,
did we remove somebody? No. But did we upgrade the skills of our people? Yes.
Dapat hindi matakot ang empleyado,sa digital world kasi nasayo un,
Now, sa employer, definitely its not a disadvantage. Why? Because you have to
have a differentiating factor compared to your competitor. Kung siya, naghahalo
pa rin, ikaw hindi na. Does it matter in the quality of your product? Theres
consistency. You have a raw material of .3 percent, pano ka makakasigurado na
sa isang one big Cylo, nahalo un sa lahat ng patches mo. Again for me, any
change, any transformation to change should be managed well both from
employee perspective and employer perspective and ang Human resource
tinitignan mo na yan in 5 years time you will be automated on that and you will
prepare for that.
So we recently launched the corporate website, thats a global website, but then
its rolled out locally and each local HR should fill in the content management.
And then we have digitalized HR processes and digital internet communication.
So sabi ko nga, email or pwde ring social media? So, being management, we
have our internal communication tool as Ive told you, we have our employee
page where most of our events and important announcement our done by that.
Kasi Philippines naman kasi is a Facebook country, in Europe is Yammer. So we
found a need to do one for the Philippines. So ung mga worldwide
communication, we also post it thru there para agad nalalaman nila. Messages
from our CEO. Its all done through there. Para hindi nawawala empleyado
namen. We all walk the same direction.
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CHAPTER 3
Findings
Recommendations
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R3: Bostik should also consider on using two or three measures of
corporate performance to give valid and accurate results of
companys performance
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FINANCIAL
STATEMENTS
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This part discusses the financial aspects of the group in order to cover
all the necessary expenses and costs for the entire research study.
Table 1
Printing Expense
CONTRIBUTION
MEMBERS PRINTING
DOCUMENTATION SUPPLIES
EXPENSE
Aquino, Fatima P 12 P 20
Bautista, Mark Paul 12 20
Bon, Camille 12 20
De Jesus, Gelli 12 20
Espeso, Sarah 12 20
Llorente, Ma. Elyse 12 20
Naval, John Cedric 12 20
P 84 P 140
TOTAL P 224.00
Table 2
Food Expense
MEMBERS CONTRIBUTION
FOOD FOR PANELIST
Aquino, Fatima P20
Bautista, Mark Paul 20
Bon, Camille 20
De Jesus, Gelli 20
Espeso, Sarah 20
Llorente, Ma. Elyse 20
Naval, John Cedric 20
TOTAL P 140.00
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CURRICULUM
VITAE
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DOCUMENTATION
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