S YED WASI A HMED

Hyderabad-500005
Email: syed.wasi2008@gmail.com ` Contact: 8897759890

A versatile, high-energy expert with the merit of delivering accurate and timely reports.

FINANCIAL MANAGEMENT PROFILE

Cost Accounting and control Financial Accounting Business Planning, budgeting & control MIS Reporting &
Project Appraisals.

Dedicated & resourceful professional backed by 11+ years of insightful experience in areas of Business Growth, New
Business Development, Training & Development, Team management & Client Satisfaction

EXECUTIVE SYNOPSYS
A proactive planner with abilities in devising strategies geared towards enhancing business, managing business
operations encompassing relationship management, market analysis and new market development.
Well versed in conducting Trainings & Workshops based on business requirements
Significant exposure in IT hardware ,software& solution sales, marketing, pricing strategies, client relations and needs
assessment
Successfully led teams of sales, Operations towards achieving Business goals.
Successfully Implemented Improve the Business strategies for Business growth and Client Satisfaction,
High-level leadership and mentoring ability. Excellent interpersonal, communication and presentation skills

Core Competencies:
Business Management Training & Development
Revenue Management Customer Relationship Management
Quality Management Operations Management

PROFESSIONAL EXPERIENCE

WIziq
Jan2017-Present

WizIQ is an easy way to teach and train online. Its a cloud-based learning delivery platform with a suite of integrated
features including virtual classroom, course management, content authoring, video streaming, tests and
assessments, insights and analytics and mobile learning.

WizIQ empowers instructors, education service providers and corporates to deliver and manage live and self-paced
learning with easy-to-use, scalable and cost-effective technology.

Career Growth:
Senior BDM Sales US Region (Jan2017- Present)

Job Profile:

Responsible for achieving the YTD revenue goal of 2 million through strategic clientele in the USA
Responsible for existing partner growth and net new business from strategic distributors by managing overall
partner relationship, including: strategic planning, revenue growth targets and all operations necessary to profitably
retain, grow and service the partner.
Introducing Wiziq white labelled services in Managed services, Educational institutions, Unified communications,
Microsoft Azure migrations and management in collaboration with SME to the end clients and work as extended team
to strategic partners.
Co-ordinate with marketing and regional sales teams to help to deliver partner communications, develop joint
collateral, and strategically manage joint events
Presenting Quarterly Business Reviews for partners to discuss business initiatives for revenue growth , go-to-
market strategy, Service delivery and partner satisfaction
 Leverage various teams in the organization effectively e.g. management, BDM, pre-sales, marketing and service
delivery teams for revenue growth, new offering role out and customer satisfaction.
Presenting the weekly update to the SMT about pipeline, Partner strategies and deal in various stages with
anticipated closure time.

Achievements:

Identified as a key contributor for reducing partner attrition from 10% to 4% by identifying the challenges and
stream lining the processes

February 2016 October 2016

Branch Manager
Global technology solutions

About GTS: GTS - is a leading Information Communications Technology company Head Quartered in Dubai with
operations in Qatar and India. Our industry knowledge is unrivaled in the region and our strategic vendor alliances are built
on decades of earned trust, shared market goals, and with an eye to satisfy the full range of technical and commercial
requirements of our customers. We are a technology and a consulting Enterprise that assures a successful delivery and long-
term relationships. GTS have successfully accomplished major projects in the region in various industry verticals. We have
developed strong partnerships with major international manufacturers and leading brands in order to bring to the market the
most advanced and competitively priced products/solutions along with professional back up services. international
manufacturers and leading brands in order to bring to the market the most advanced and competitively priced
products/solutions along with professional back up services.

Profile:

Identifying Potential Customers for IT Infrastructure, Application, Endpoint solutions, Security Solutions, Cloud Solutions
across different verticals like IT, ITES, BFSI, Manufacturing and Retail.

Manage entire sales cycle- prospecting, qualifying, proposal submissions, negotiations to close business opportunities.

Identify, create and establish the required vendor / service provider tie-ups.

Mapping CXOs and other stake holders and work closely with them.

Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles
and recommended plan of action.

Xeratek document solutions

As Team Leader Sales UAE (Feb 2010- DEC 2015)

Spearheaded a team of 10 sales representatives aimed at delivering the Productivity and Financial goals.
Responsible for achieving the revenue and new partner acquisitions targets through leads generated by sales team,
online queries and marketing campaigns.
Co-ordinate with marketing team to plan and execute marketing strategy for Net new partners acquisitions.
Identify the Net new partner Go to market strategy and positioning the Xerateks IT Infrastructure management
services offerings.
Identifying the potential partner with multi-year and multi-million dollar deals and schedule onsite workshops.
Co-ordinate with technical teams to enhance the technical skills of Sales team.
Presenting the weekly update to the SMT about pipeline, Partner strategies and deal in various stages with
anticipated closure time.
Working in the Abu Dhabi market extensively till the western region and achieved the targets on a
month on month basis.
 Have a clientele of more than 500 customers and have worked with almost 100 companies
successfully in the last 6 years tenure.

Work with IT, Procurement managers and CEOs of companies and successfully sold them our

Products and managing accounts as well in terms of MPS contracts.

I was the SPOC for all my clients when it comes to issues related to printing and I make sure their
problem is resolved in a timely manner as the printing cannot stop anytime.

Manage inventory for my clients and responsible for collection as well.

SPOC with the principals with regards to sourcing, delivery and discuss all issues faced by our
clients.

Won two projects and another one is with Ali & Sons and second is with Bloom Properties (Details
can be provided upon request), worth 5 Million dirhams.

Dell International Services

Career Growth:

Sales Representative & Coach- Emea Sales (Sep 2005 Dec 2010)

Accomplishments:

Led the US sales system queue and US sales APOS queue in accomplishing first targets set for the pilot team.
Managed KANA E-business and accomplish the targets set for the team.
Instrumental in driving the service revenue per unit from $83 to $110.
Instrumental in streamlining EMEA IMT Process including implementation of escalation reduction initiative -
Race to Zero EE
Functioned as Reporting SPOC for the floor in absence of a Reporting Team and as member of the Process
Documentation Team
Played key role in enhancing EMEA CMG AHT from 80 seconds to 70 seconds in one quarter
Awarded as SME of the quarter on numerous occasions.
Acknowledged for efficient management of TQ teams
Stack ranked No.2 in the Rep Selector among 120 Reps
Nominated for S&P champ recognition award for Q3 FY07

Job Profile:

Assisted customers & rendered hardware solutions to Small Business Units

Interacted with customers for identification/ development of new business opportunities
Enhanced customer satisfaction through prompt resolution of issues and qualitative service delivery
Implemented best practices in accomplishing corporate objectives
 Monitoring performance of team members & rendering productivity enhancement feedback
Coordinating with the SME in resolution of issues faced by individual agents
Generating & updating various status reports for the senior leadership team and other stakeholders
Ensuring maintenance of STR & AR to less than 3%, compliance to order booking SLA parameters in the EMEA
region
Developing strategic networks aimed at enhancing performance across various segments
Implementing process improvement initiatives through identification of challenges in the CMG and IMT teams
Work on Change of Business Initiative
Monitoring performance of team members & rendering enhancement feedback
Analyzing the performance of the team to identify specific challenges faced by Individual Agents and working
with SME to overcome the challenges
Presenting the Weekly Performance Report to SMT
Managed KANA E-business.
Identifying and leading a Change the Business Initiative
Involved in training & development of a team of 15 Sales Representatives.
Focused on enhancing customer satisfaction, minimizing escalation and ensuring compliance to business ethics by
team members. Defined & implemented growth strategies across the segment
Groomed & mentored team members based on business requirements
Updated the senior leadership team on daily performance reports on team trends
Participated in video & audio conferencing sessions with the sales management team in the home country for
sharing best practices with the team in India and implementation of sales techniques
Liaised with the presales department (Caller Distribution Group) with regards to checking on routing of inbound
calls in the home country to the Centre in India and prevention of call abandons
Worked with post sales departments (Supply Chain/Logistics/Order verification etc.) in ensuring product delivery
in compliance to CE levels
Handled escalated calls, provided required solutions to the client and closed the sale
Conducted training sessions for new recruits to provide IT solutions to the customers.
To ensure correct IT solution is provided to the clients by auditing calls
Audited calls to provide quality feedback aimed at selling techniques, audit scores & CE scores
Assisted agents in enhancing product knowledge & technical skills.
Focused on enhancing close rate (CR) for bottom quartile (BQs) to increase Revenue, units, margins (RUM).
Assisted customers & rendered hardware solutions to Small Business Units
Involved in component level customization & sales of Desktops, Notebooks, Peripherals and Software
Developed business opportunities based on identification of customer requirements
Functioned as On the Job Trainer (OJT) for new recruits in the team
Involved in component level customization & sales of Desktops, Notebooks, Peripherals and Software
Interacted with customers for identification/ development of new business opportunities
Enhanced customer satisfaction through prompt resolution of issues and qualitative service delivery
Implemented best practices in accomplishing corporate objectives

ACADEMICS
B.com Osmania university
PROFESSIONAL DEVELOPMENT
Confirmation for Manager : Manager Best
Essentials of management- Feedback Stratergy,Team building
Essentials of management- Result Oriented team
Management Practices at DELL:Performance Improvement
Interviewing Skills training
Customer Mindset Training

Date of Birth: 23rd September 1983; Languages Known: English, Hindi, Urdu & Arabic
Reference Available on Request