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INTRODUCTION
ISO 9001:2015 sets outs the requirements for Quality Management System. ISO
9001 is a standard that sets out the requirements for a quality management system. It
helps businesses and organizations to be more efficient and improve customer
satisfaction. A quality management system is a way of defining how an organization can
meet the requirements of its customers and other stakeholders affected by its work.
ISO 9001 is based on the idea of continual improvement. It doesnt specify what the
objectives relating to quality or meeting customer needs should be, but requires
organizations to define these objectives themselves and continually improve their
processes in order to reach them. This study aims to identify the level of preparedness
of Notre Dame University on the possibility of acquiring standards set by the
International Organization for Standardization (ISO), specifically ISO 9001:2015.
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technology and business. It is an independent, non-governmental international
organization with a membership of 163 national standards bodies. Through
its members, it brings together experts to share knowledge and develop voluntary,
consensus-based, market relevant International Standards that support innovation and
provide solutions to global challenges. ISO International Standards impact everyone,
everywhere.
The ISO story began in 1946 when delegates from 25 countries met at the
Institute of Civil Engineers in London and decided to create a new international
organization to facilitate the international coordination and unification of industrial
standards. On 23 February 1947 the new organization, ISO, officially began operations.
Because 'International Organization for Standardization' would have different acronyms
in different languages (IOS in English, OIN in French for Organisation internationale de
normalisation), our founders decided to give it the short form ISO. ISO is derived from
the Greek isos, meaning equal. Whatever the country, whatever the language, we are
always ISO.
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Certification is also known as third party conformity assessment. Testing is the
determination of one or more of an object or products characteristics and is usually
performed by a laboratory. Inspection describes the regular checking of a product to
make sure it meets specified criteria. CASCO has developed a number
of standards that inspection bodies can follow to help ensure that we can trust their
work.
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organization, large or small, whatever the product or service and regardless of the
sector of activity.
The ISO 9000 family addresses various aspects of quality management and
contains some of ISOs best known standards. The standards provide guidance and
tools for companies and organizations who want to ensure that their products and
services consistently meet customers requirements, and that quality is consistently
improved.
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ISO 9001:2015 sets out the criteria for a quality management system and is the
only standard in the family that can be certified to (although this is not a requirement). It
can be used by any organization, large or small, regardless of its field of activity. In fact,
there are over one million companies and organizations in over 170 countries certified
to ISO 9001.
All ISO standards are reviewed every five years to establish if a revision is
required to keep it current and relevant for the marketplace. ISO 9001:2015 is designed
to respond to the latest trends and be compatible with other management systems such
as ISO 14001.
The new version follows a new, higher level structure to make it easier to use in
conjunction with other management system standards, with increased importance given
to risk. More information about the changes can be found in the news area.
Organizations are granted a three-year transition period after the revision has
been published to migrate their quality management system to the new edition of the
standard.
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Although ISO 9001 is applicable for all organizations, the ISO (International
Organization for Standardization) strategic plan 2011-2015 failed to identify education
as a sector where ISO standards provide benefits. Aware of this problem, ISO published
IWA (Internal Workshop Agreement) 2 Quality management systems Guidelines for
the application of ISO 9001 in education. This guideline helps educational institutions
(including higher education) to successfully implement ISO 9001 and achieve adequate
benefits. The education and training world is losing much of its special status, and is
being considered more and more like an ordinary economic sector. This also implies
that schools, universities, and training providers are increasingly expected to perform at
high level, behave professionally, and provide quality services throughout. Two
important trends may be observed in this regard: External demands (from governments,
students, employers, etc) on the education system are increasing; this puts pressure on
the deployment of resources and the efficiency of the organization, and the continuing
education and training sector is becoming a more mature and established economic
sector, alongside many other service sectors.
Such trends suggest that the education and training paradigms are changing
from supply-driven teaching to demand-led learning. Although many educators do not
feel comfortable with such developments, they would seem to be inevitable. Indeed,
similar customer-driven trends can also be witnessed in other areas, such as public
services. Having this in mind, implementation of ISO 9001 seems like a logical step in
gaining a competitive advantage. Besides the usual benefits that ISO 9001 brings to
organizations, it offers some benefits especially for education institutions due to their
specificities. The quality in educational institutions has often been interpreted fairly
narrowly, focusing on particular features of the education and training services
delivered.
Properly implemented, ISO 9001 will bring the following to the education institution:
1. a shift in emphasis in schools, from a focus on the quality of the teacher toward
the performance of the institution as a whole;
2. the introduction of new or additional quality control mechanisms in higher
education;
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3. the creation, for the first time, of quality assurance systems and performance-
related mechanisms in continuing education and training.
These advantages in the process are possible only if top management is able to
engage people for the cause. Every person who affects quality should have the required
competence, and be given training in the principles and dimensions of quality. They
must understand why it is necessary to measure trends in processes, and to declare
non-conforming services and not hide them.
There are ten sections provided by the ISO 9001:2015 that specify activities that
need to be considered when implementing its system. The first three are for guidance
and illustration purposes while the rest are the requirements which the organizations
need to meet: (1) Scope, (2) Normative References, (3) Terms and Definitions, (4)
Context of the Organization, (5) Leadership, (6) Planning, (7) Support, (8) Operation, (9)
Performance Evaluation, (10) Improvement.
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Theoretical Framework
Management System
Required HR
Certification
procedures
ISO training class
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Conceptual Framework
The diagram presents the different activities that are required to be accomplished
by a certain organization in acquiring an ISO 9001:2015 certification. The enumerated
activities acts as the independent variable while the universitys preparedness for ISO
9001:2015 certification acts as the dependent variable. When the university successfully
determines the capability of the school to provide the following requirements, it will be
the determining factor to say that university has the potential to acquire the ISO
Certification.
This research aimed to identify the level of preparedness of the Notre Dame
University in trying to acquire an ISO certification. It aimed to assess if the University
has the potential in acquiring the certification and how prepared the university is in
terms of the seven activities considered in implementing the system. The study seeks
the answer to the question:
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What is the level of preparedness of Notre Dame University if it plans to acquire
an ISO Certification considering the requirements stated in the ISO 9001:2015 on
whether Notre Dame University is able to:
Section 4
Section 5
Section 6
Section 7
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D. communicate the Quality Management System
Section 8
Section 9
Section 10
The study strives to determine how prepared is the University in its plan to
acquire an ISO 9001:2015 Certification. This would help the University administrators to
assess its capability in its plan to acquire the Certification. This study will serve as an
indirect assessment of the quality of the services they provide. This study will also serve
as a guide or basis for future researchers in case a further/deeper study would be
conducted.
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Scope and Limitation
The scope of the study is to determine the level of preparedness of the University
in its plan to acquire the ISO 9001:2015 Certification and is limited in this purpose only.
The study was conducted at Notre Dame University, located at Notre Dame Avenue,
Cotabato City during the second semester of school year 2016-2017. A sampling risk
was present due to non-representative of the number respondents who answered the
questionnaire. Factors such as work of the respondents and time constraint were the
reasons to the failure of retrieval of .some questionnaires.
Definition of Terms
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