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Organization structure, mission vision & Goals of Nepal Telecom, Employee motivation
techniques, Performance appraisal system - types and its importance, Handling complaints and
grievances, Public relation, Customer Attraction, satisfaction and retention, Voucher entry, ledger,
trial balance, balance sheet, inventory management, Customer Relation, Communication skills
interpersonal Relations.

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1. Mathematics and Statistics


A. Percentage; Profit and loss; Simple & compound interest, Ratio and proportion
B. Central tendency : mean, median, mode and Dispersion
.
2. Basic Electrical and Electronics
Resistance, Capacitance, Inductance, Basic knowledge of electric circuit, series and parallel
circuit; Transformer; Motor; Basic knowledge of diode, Zener diode, Transistor (PNP, NPN),
Logical gates: AND, OR, NOT, NAND, NOR; Analog & digital system.

3.Information and Communication Technology (ICT)


General knowledge of computer hardware and software, internet, intranet, modem, local and
wide area networking, router and switches, general knowledge of MS office (Word, Excel,
Power point)

4. Access Network
Basic external plant- structure and elements of telephone network, symbo0ls and maps used
in outside plant, Aerial plant installation Erection of poles, stay and push brace, splicing and
enclosing, Subscriber installation; Types of faults, Maintenance of network- Types of
maintenance, MCC; FTTH Network- OLT, Level splitter, CPE, Fusion splicing techniques,
Civil works for access network- Manhole, Handhole, Trenching & Ducting; Types of ducts
used in NT network;

5. Transmission Network
Basic transmission network, basic PDH/ SDH/ SPDH, Microwave radio/ antenna, IP
concept for transmission network, Introduction of IDU/ ODU of PDH/ SPDH equipments;
ADSS, OPGW; Network Operation Centre.

6. Core Network
NGN and its architecture; Access gateways- MSAN, MSAG, VoIP DSLAM; ADSL
overview, BRAS and its importance; Signalling basics, SS7 administration; STP hardware
& features; Class 4 Transit gateways POI, IGW; SIP; NMS/ OMC; Preventive and
corrective maintenance.
7. Power System
Basic knowledge of single phase and three phase AC supply; Basic knowledge of solar
power system, solar panel, solar regulators; Primary and secondary cell, cells in series and
parallel, Lead acid and sealed batteries; Invertors, online offline UPS, Rectifier, Basic
knowledge of diesel generator, Relationship between power, voltage and current; Air
conditioning units, Free cooling system; Earthing and shielding techniques for telecom
equipments, Lightening protections

8. Wireless Communication
GSM/ UMTS evolution and architecture, CDMA architecture, WiFi, WiMax

9. Measuring Instruments & Tools


Various types of mechanical tools, Multimeter, Voltmeter, Ammeter, Tong tester, TDR,
DSP meter.
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k|Zg g+= 9 ==============================================================10 c+s
k|Zg g+= 10 =============================================================10 c+s
k|Zg g+= 11 =============================================================10 c+s
k|Zg g+= 12 =============================================================10 c+s
k|Zg g+= 13 =============================================================10 c+s
k|Zg g+= 14 =============================================================10 c+s
k|Zg g+= 15 =============================================================10 c+s
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