MONICA OJEDA

1105 Foxe Basin Dr. Garland, TX 75040 | C: 214-659-2526 | maojeda731@gmail.com

HIGHLIGHTS
Customer Service Leadership / Management
Microsoft OS Sales & E-Commerce
Communication Skills Event Planning

EXPERIENCE
The Admin Awards Dallas, TX
Jan.2017 Sept. 2017 Marketing & Event Planning Coordinator
- Direct planning and execution of events in multiple markets
- Communicate with corporate executives to increase event attendance & sponsorships
- Responsible for hiring and managing interns
- Executive assistance to Founder and CEO
- Research/analyze company data and summarized findings
- Maintain all company websites, spreadsheets, and databases
- Edit/submit content for local business journals
- Developed effective marketing / advertising materials for campaigns
- Create social media content for all markets
Jul.2012 July 2017 CarMax - Garland, TX
Sr. Sales Consultant
- Managed sales pipeline and act on new sales leads during ecommerce shifts
- Built relationships with clients and follow up to schedule appointments
- Consulted customers regarding finance decisions and additional services
- Promoted from Consultant to Directors club to Presidents club for exceeding sales
quotas
Business Office Associate / Trainer
- Managed the office area, and responded to telephone/in-person requests
- Organized monthly meetings and teambuilders
- Supported Sales department and maintained relationships with existing customers
- Received and screened a high volume of internal and external communications
- Communicated with customers regarding issues and repairs.
- Presented, explained, and signed over 2,000 contracts with customers
- Mentored and trained new associates during their 6-month training phase.
GEICO Richardson, TX
May.2016 - Aug.2016 Management Development Intern
- Researched/analyzed company data and created presentations for management
- Developed incentive performance plan for service department
- Implemented ideas to increase social media presence
- Promoted and coordinated GEICOs annual community service event
May.2011 - Aug. 2011 CertaPro Painters Dallas, TX
Marketing Associate
- Acted as a liaison between customer and management
- Scheduled appointments and generated business for the company
- Canvas and present marketing materials to potential clients
Dec. 2009 - Oct. 2012 Taco Bell - Garland, TX
Shift Manager
- Promoted from Cashier to Trainer to Manager
- Preformed all administrative and quality assurance tasks
- Planned, assigned, and controlled daily operations
EDUCATION

Dec. 2016 Bachelor of Science in Marketing

University of Texas at Dallas - Richardson, TX, US
Phi Theta Kappa Honor Society, American Marketing Association
May 2014 Associate of Science
Dallas County Community College - Dallas, TX, US