Thurston Academy

Work Product #1

A)
There are four hundred and fifty cadets enrolled at the Thurston Academy. Therefore,
there are also four hundred and fifty clients from all the various billing cycles. Five percent of
the students are to be interviewed and ten percent of the clients are to receive a questionnaire.
Thus, there should be approximately twenty four students and forty eight clients to be
interviewed or receive a questionnaire. Dividing these samples into four various billing cycles
which are quarterly, monthly, semester, and annual basis; there would be six students and
twelve clients for each cycle. However, if the possibility that there are two or more student
funded by one state agency or endowment program exists, the number of sample in one billing
cycle will be assumed the same.
The list of possible samples are as follows:
Semester Basis Quarterly Basis Monthly Basis Annual Basis
Cadets Family 2 Students, 4 6 Students, 12 6 Students, 12
Clients Clients Clients
Endowment 6 Students, 12
Program Clients
State Agency 4 Students, 8
Clients
Total Number of 6 Students, 12 6 Students, 12 6 Students, 12 6 Students, 12
Samples Clients Clients Clients Clients

B)
Task List
Verify the total number of students.
Group students/clients that are of the same
billing cycles.
Collect samples for cadets subsidized by their
families. (Quarterly Basis, Monthly Basis,
Semester Basis)
Collect samples for cadets supported by state
agencies. (Semester Basis)
Collect samples for cadets availing
endowment programs. (Annual Basis)
Task Description
There are four hundred and fifty cadets
enrolled at the Thurston Academy. Therefore,
there are also four hundred and fifty clients
from all the various billing cycles.
Five percent of the students are to be
interviewed and ten percent of the clients are
to receive a questionnaire. Thus, there should
be approximately twenty four students and
forty eight clients to be interviewed or receive
a questionnaire. Dividing these samples into
four various billing cycles, there would be six
students and twelve clients for each cycle
(quarterly, monthly, annual, semester).
 Carlsons Department Store

Work Product #1

Objective & Statement of the Problem:

To provide improvements to Carlsons billing system which will be effectively and
efficiently used both by the customers and employees.

Task List
1. Analyze and study Carlsons billing system.
2. Observe the processing of each transaction in each department.
3. Eliminate unnecessary processes.
4. Propose new or improved software that is easy and accurate within the system.
5. Evaluate the software that would fit the needs of the clients as well as the employees.
6. Choose the software that has strong reporting capability and has accurate data
processing.
7. Provide proper training to employees.
8. Assign personnel that has accurate knowledge into the system.
9. Launch and execute the new or improved system.

Work Product #2
Cost Benefit Analysis
Category Items Quantity Amounts (Assumed) Total
Equipment Software
Workstations
Specialized
Software (license)
Network Cable
Installation
Server
Printer
Scanner
Training Basic Computer
Skills
Customer Service
System
Other Costs Paper for Receipt
Total Costs
Benefits List:
1. Accuracy of clients information
2. Improvement of managements efficiency

Work Product #3

Customer

Order

Transaction Customer
Processing
Yes Complains
System

Yes

No Verify Evaluate
Order
Customer Customer
Cancellation
Order Complains

Customer
Bills

Verify
Customer Bill

Shipping
Prepare

Verify the
Received
Product of the
Customer

Customer