purchase of the sim

Frequency Percent

today 96 96.0

in last 7 days 4 4.0

Total 100 100.0

 Gender

Frequency Percent

male 72 72.0

female 28 28.0

Total 100 100.0

 Age group

Frequency Percent

16-25 8 8.0

26-35 44 44.0

36-45 24 24.0

46-60 24 24.0

Total 100 100.0

 visit to the store

Frequency Percent
first visit 84 84.0

visited before 16 16.0

Total 100 100.0

 Device which jio sim is used

Frequency Percent

jiofi device 52 52.0

4g volte mobile 44 44.0

4g lte mobile 4 4.0

Total 100 100.0

 service providers of the customers

Frequency Percent

airtel 28 28.0

bsnl 44 44.0

idea 8 8.0

reliance communications 4 4.0

jio 4 4.0

vodafone 8 8.0

tata docomo 4 4.0

Total 100 100.0

 Sim activativation

Frequency Percent

yes 88 88.0

no 12 12.0

Total 100 100.0

 store experience

Frequency Percent

neither satisfied nor

8 8.0
disatisfied

somewhat satisfied 24 24.0

very satisfied 68 68.0

Total 100 100.0

 Recommendation to your friends

Frequency Percent

yes 80 80.0

may be 16 16.0

no 4 4.0

Total 100 100.0

 Time taken to cvomplete the whole process

Frequency Percent

5-10 mins 43 43.0

11-15 mins 48 48.0

16-30 mins 4 4.0

31-45 mins 5 5.0

Total 100 100.0

 issues faced in your connection activation and acquisition

Frequency Percent

yes i faced 13 13.0

i didnt faced any issues 87 87.0

Total 100 100.0

 time taken for acquisition

Frequency Percent

somewhat satisfied 24 24.0

very satified 76 76.0

Total 100 100.0

 staff knowledge

Frequency Percent

samewhat satisfied 24 24.0

very satisfied 76 76.0

Total 100 100.0

 staff behavior

Frequency Percent

somewhat satisfied 16 16.0

very satisfied 84 84.0

Total 100 100.0

 Ease and clarity in process

Frequency Percent

somewhat
16 16.0
satisfied

very satisfied 84 84.0

Total 100 100.0

 Location of the store

Frequency Percent

neither satisfied nor

7 7.0
disatisfied

somewhat satisfied 26 26.0

very satisfied 67 67.0

Total 100 100.0

 facilities inside the store

Frequency Percent
neither satisfied nor
4 4.0
disatisfied

somewhat satisfied 44 44.0

very satisfied 52 52.0

Total 100 100.0

 Availabilty of jiofi

Frequency Percent

somewhat disatisfied 8 8.0

neither satisfied nor

8 8.0
disatisfied

somewhat satisfied 20 20.0

very satisfied 44 44.0

no response 20 20.0

Total 100 100.0

 overall store experience

Frequency Percent

much better than

52 52.0
others

better than others 44 44.0

similar to others 4 4.0

Total 100 100.0

 work status of the customers

Frequency Percent
businessman or
8 8.0
industrialists

self employed professional 16 16.0

executive clerical or
28 28.0
salesman

officer/executive-
20 20.0
junior/middle/senior

only housewife 8 8.0

student 16 16.0

retired 4 4.0

Total 100 100.0