Amadeus Training

Environment

Printer Connectivity
Guidelines

Version 3
April 2013

April 2013
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 Document control

Security level Internal use

Company Amadeus IT Group SA
Version Date Change Comment
1.0 16/09/2009 Called "Establishing Connectivity" Ist draft released to ACO pilots
1.1 02/10/2009 Information from "Configuring DDIP Printers" No need to have separate
merged into this document. documents.
Renamed "Connectivity Guidelines".
1.2 29/10/2009 New IP addresses for DDIP SKL load balancer Ready for use by ACOs.
included.
Section 3.3, work order to be assigned to ATC.
1.3 15/01/2010 Inclusion of connectivity details for FareXpert More API information to be
access. included but not yet validated.
1.4 20/03/2010 Extended version
2.0 21/03/2012 New version to support ACO Pilot
2012
2.1 21/06/2012 Specification that D00062 is default set for all New version to support ACO
offices migration
Addition of a real printer to a set of virtual printers
3 April 2013 Solutions made applicable to both ACOs and Audience = ALL
Airlines

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 Table of Contents

1 Introduction.................................................................................................................................. 5
1.1 Audience............................................................................................................................ 5
1.2 What Is Amadeus Training Environment?......................................................................... 5
1.3 Purpose of This Document ................................................................................................ 5
1.4 Why defining printers in SKL? ........................................................................................... 5
1.5 Work Orders ...................................................................................................................... 5
2 Using Printers and Devices with Amadeus Training ............................................................... 6
2.1 Virtual or Real Printers? .................................................................................................... 6
2.1.1 Virtual Printing ........................................................................................................... 6
2.1.2 Real Printing .............................................................................................................. 6
2.2 Connecting Virtual Printers................................................................................................ 6
2.3 Connecting Physical Printers............................................................................................. 7
2.4 Defining Real Printers on Amadeus Training .................................................................... 8
2.4.1 Defining Real Printers................................................................................................ 8
2.4.2 Adding a Real DAIR Printer to a Set of Virtual Printers............................................. 9
2.4.3 Configuring DDIP Printers and Devices .................................................................... 9

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 1 Introduction

1.1 Audience
This document is intended for network engineers who are involved in the migration of training
activities from Practice Training to the Amadeus Training Environment.

It is assumed readers are already familiar with the Capture/Restore concept and its effect. This
process is described in the Amadeus Training User Guide document.

1.2 What Is Amadeus Training Environment?

Amadeus Training Environment is the dedicated environment for delivering training on Amadeus
products and functionality. It is also referred to in this document as SKL, as the platform is also known
as Skilling or SKL.

1.3 Purpose of This Document

This document helps the network engineer to:

Decide the printing method, and define or reconfigure printers (and devices) as necessary.

Open Work Orders (or Change Requests) to start the migration of printers

1.4 Why defining printers in SKL?

Unlike Practice Training which uses Production printers, Amadeus Training Environment (a.k.a. SKL)
requires that printers are defined specifically for this environment.

A given physical printer cannot work in both Production and SKL environments at the same time.

1.5 Work Orders

Throughout this document, work orders are mentioned as a mean to request updates in Amadeus
Training Environment. Work orders must be used when the updates cannot be performed by the
trainers or their support organisation (ACO or Airline Help Desk) themselves and/or when the set-up
required must be maintained with values different from Production for the long-term, and not be
overridden by the result of the capture/restore process.

Unless otherwise stated, all work-orders related to Printers must be assigned to Amadeus Test
Coordination Team (DAPPATC) and title must start with SKL.

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 2 Using Printers and Devices
with Amadeus Training

2.1 Virtual or Real Printers?

You have a choice of using virtual printers or connecting physical printers.

2.1.1 Virtual Printing

Although it is possible to obtain paper documents in Amadeus Training Environment, in most cases it
is not necessary to issue physical prints during a training session as long as the whole system
behaviour can be simulated when a printing function is invoked.

This capability is offered via virtual printing. Four virtual printers have been defined in Amadeus
Training environment, grouped under set D00062: an ATB printer, a TAT printer, a GEN printer and an
AIR end-point. They are seen by the applications as regular printers connected to the system and
allow the exercising of all functions that require a printer to be connected: printing, issuance of
electronic ticket with TTP or transmission of Back Office AIRs to AIR end-point for example. But there
is no physical paper printing nor record transmission.

2.1.2 Real Printing

Real printing is possible but it requires the definition of printers in the Print Services Database specific
to SKL.

We recommend real printers only when printing is mandatory in your training courses.

Using a virtual printer for training is the recommended printing solution.

2.2 Connecting Virtual Printers

By default, unless otherwise requested, all offices in the system have been assigned the virtual
printers set D00062 so that printing functions can work.

In case this has been modified, set D00062 can be re-attached to any office profile using the PVM
entry to change the following fields:

PSM field: Set this to D00062 (the entry to do this is PVM/PSM-D00062)

DCP, DXP and DMP fields: Set to NIL (the entry to do this is PVM/DCP-NIL, etc...)

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 To make these definitions permanent, i.e. not impacted by the Capture/Restore process, please
submit a work-order and request the set-up to be permanent.

Notes:

The security setup on Amadeus Training allows users signed in to Amadeus Training to make
changes to the PSM/DCP/DXP/DMP fields of their office profile.

If you experience issues, please follow the instructions in the Amadeus Training User Guide,
Chapter "Training Specifics", section "User Groups".
.

2.3 Connecting Physical Printers

This section applies if you must print paper documents. The flowchart below gives an overview of the
possibilities:

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 2.4 Defining Real Printers on Amadeus Training
As mentioned in the introduction, printers need to be specifically defined in Amadeus Training. They
cannot be shared with Production. Should you wish to re-use printers that were defined in Production
and used in Practice Training; you still need to request definitions in Amadeus Training.

As in Production, it is necessary in Amadeus Training to define a security set which contains all office
printers, and possibly sets which may contain some of the printers present in the security set (different
sets can then be connected to specific terminals)Bearing in mind that defining too many sets can
add some unnecessary complexity!

We recommend that a unique set is defined which will be the security set and the unique set common
to all office terminals. We describe this option in the following paragraph.

2.4.1 Defining Real Printers

This is done by mean of work-orders that must be assigned to Amadeus ATC team (Amadeus Test
Coordination Team - DFAPPATC), with the following information supplied:

- The Office Id

- The Printer ATIDs and associated printer types

- The list of CRTs that must be linked to the printers, or the mention that all CRT of the offices
must be linked.

- State whether or not the printer uses an Amadeus DDIP server. If not a DDIP server, please
specify which system manages the printers.

Note: If printers are transferred from Production, you are strongly advised to include a Production
TTQ list display as this will clarify and confirm the printer information. Even better would be the output
of a YND display (if you have sufficient authorisation).

For example, should the following Production configuration be re-used in Amadeus Training, your
Work Order should append the following information:

Note: After creation, the mnemonics of the printers and of the sets will be different from those
from Production as they will be assigned by PSDB in SKL environment.

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 2.4.2 Adding a Real DAIR Printer to a Set of Virtual Printers
In order to train end-to-end on AIR, from their generation up to back-office processes, it may be
required to define real DAIR printer whereas virtual printers are sufficient for other processes (ticketing
or invoicing). This results in a mix of real and virtual printers in the set of printers of the office, the
virtual printers DGEN, DTAT and DATB being the same than in D00062
Like in previous case, this is done by mean of work-orders that must be assigned to Amadeus ATC
team (Amadeus Test Coordination Team - DFAPPATC), with the following information supplied:

- The Office Id

- The Printer ATIDs and associated printer types

- The list of CRTs that must be linked to the printers, or the mention that all CRT of the offices
must be linked.

The following WO format is recommended:

Purpose of this WO is to define a new DAIR printer and include it in a

set of printers in SKL environment.

ATID of the AIR printer to be created : nnlniata

This new printer must then be included into a new Set, to be created
as well, together with following (virtual) printers :

PRT ATID REMOTE MNEMONIC TYPE

58CCB7B1 . DA0169 DGEN
58CCB7B2 . DA0170 DATB
58CCB7B3 . DA0171 DTAT

This new Set must then be applied in the PSM field of the following
office id in Amadeus Training (SKL)
Office : OFFICE_ID

All terminals of the office must be cross-referenced to this set.

Definitions must be made permanent in SKL and PDT environments.

Assigned to Amadeus Test Coordination, to handle with Enterprise Tools:

TPF Comms Application Dev.

Where nnlniata, the identifier of the DAIR printer in Production (obtained from TTQLIST), and
OFFICE_ID must be changed to their real value.

Note: This set-up is only possible with DAIR printers, not with other kinds of AIR destination
addresses.

2.4.3 Configuring DDIP Printers and Devices

Amadeus Document Distribution over I.P. (DDIP) connects your printers and devices to a DDIP server.

If you have DDIP printers (or devices), you need to reconfigure the print server to communicate with
Amadeus Training instead of Production. To do this, you'll need to:

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 Start the appropriate Pro Printer configuration tool

Change the DDIP server URL

Restart the Pro Printer system service.

If you want to switch the printer back to printing on Production, then you need to repeat the steps
above and reset the original settings.

This section explains:

1. Prerequisites before you can start to reconfigure the DDIP print server.

2. The steps to reconfigure the DDIP print server.

3. How to check the printer has been switched successfully.

2.4.3.1 Prerequisites

2.4.3.1.1 Pro Printer ATIDs need to be defined in the Training PSDB

The Pro Printer ATIDs used for printing on Amadeus training have to be defined in Amadeus Training
(SKL) as real printers. Please refer to 2.4.1 Defining Real Printers.

2.4.3.1.2 Access to Amadeus Training (SKL) DDIP server

The training DDIP server needs to be reached from the PC connecting your printer or devices. If your
network is protected by a firewall and proxies, make sure that they will accept communication from the
appropriate training DNS server.

Internet training DDIP server

training.amadeusprintservices.com 195.27.163.150

Intranet training DDIP server

training.1a.amadeusprintservices.com 194.156.170.84

Note: For Amadeus Training (SKL), ProPrinter will use the port 9876 (same as production).

2.4.3.2 Relevant Server Addresses

The following tables identify the server address to be used for connections:

Production to Amadeus Skilling Required server address

Intranet connection training.1a.amadeusprintservices.com

Internet connection training.amadeusprintservices.com

Amadeus Skilling to Production Required server address

Intranet connection 1a.amadeusprintservices.com

Internet connection amadeusprintservices.com

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 2.4.3.3 Changing the DDIP server URL using Pro Printer 5.X
1. Start the Pro Printer Configurator from the Start Menu by selecting:
Programs,
then Amadeus,
then ProPrinter,
and then Amadeus ProPrinter Configurator.

2. When the Amadeus ProPrinter Configurator is displayed, select General settings from the
Configuration menu.

3. Change the value for the Server address as detailed in the previous section Relevant Server
Addresses.
The following example showing the General Settings updated for an Internet connection:

4. Press Save to confirm your changes.

5. Select Yes when asked if you want to restart Amadeus Pro Printer.

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 2.4.3.4 Changing the DDIP server URL using Pro Printer 4.X

1. Start the Pro Printer configuration tool PrtCfg from the Start Menu by selecting:
Programs,
then Amadeus ProPrinter
and then Administration.

2. When the Pro Printer configuration tool PrtCfg is displayed, select "Communication Adapter
Settings" from the Global Settings menu :

3. Change the value for the Main field as in the section Relevant Server Addresses.

The following example shows the Main field updated for an Intranet connection:

4. Press OK to confirm the changes.

5. Restart the Pro Printer service by selecting first Stop, and then Start, from the Service menu:

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 2.4.3.5 Changing the DDIP server URL using Pro Printer V3.X or V2.X

If versions of Pro Printer lower than 4.X can connect successfully to the Intranet or Internet server
addresses detailed in section 2.4.3.2, then follow the instructions for V4.X to change the DDIP server
URL.

2.4.3.6 Checking the Configuration

Check the current configuration by clicking on the Communication Adapter icon in the system tray.

The Communication Adapter details are displayed. You can see whether the printer is connected to
Amadeus Skilling or Production by the URL in the DDIP Server field.

In the example below, the printer is connected to Amadeus Training, as indicated by "training" at the
beginning of the URL.

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