CURRICULUM VITAE AUGUSTO D.

PAMPOLINA

Nationality : Filipino
Provincial Address : No. 47 Lucky Homes Balabago Jaro,
Iloilo City 5000
Philippines
Tel. Nos. : (33) 329-6985-337-8464
Cell phone No. : 0918-331-8923 / 0920-842-7370
Permanent Address : #1580 Garcia Subdivision, San Antonio,
Bian, Laguna 4024
Tel. No. : (49) 511-9997; (49) 511-7894
Date of Birth : 23 September 1963
Place of Birth : Iloilo City, Philippines
Height : 56
Weight : 80 kgs.
Email address : bott092363@yahoo.com
Career Objective : To seek an employer with an established organization that will
utilize my 15 years of proven work experience in a manner
beneficial to both parties.
______________________________________________________________________________

Educational Background

Primary : Colegio de Sta. Catalina

Bian, Laguna
1970-1976

Secondary : Colegio de Sta. Catalina

Bian, Laguna
1976-1980

College : University of San Agustin, Iloilo City, Philippines

1980-1984 B.S.C Major in Business Administration
Presently I am managing a retail store for dressed chicken and other frozen food
products. I am computer literate and have skills in managing sales operations, Restaurants and
Banking. I am responsible for the efficient production of cheque books and acts as Team Leader
at the Central Bank of the Philippines.
I also have experienced managing people, handling food in restaurants and delivery of
LPG and other industrial gases, motivates existing outlets/dealers for better productivity,
responsible for collection of corporate accounts. I can work with a minimal supervision.
At the moment I owned a frozen food store in Iloilo, but of course I am still looking for a
stable job to add to the income of my family.

_____________________________________________________________________________
_ Working Experience

Employment History:

Company : ACS Affiliated Computer Services of the Philippines

One E-Com Tower, Ocean Drive, Mall of Asia
Pasay City

Period : May 2009-Present

Position : Customer Care Representative / Retention Specialist

I. JOB DESIGN

Receive and assists call (decision and non-decision calls) from members of
GREAT FUN DISCOUNT CARD and FYE Backstage Pass V.I.P. Club of
Affinion account under Trilegiant Corporation of C.T. U.S.A.

II. WORK RELATIONSHIP

1. Reports to the Operations Managers of day to day shift work on graveyard

schedule.
2. Report to the Team Supervisor results of daily percentages of retention of
accounts, average handling time of call and quality assurance of monitoring
sites based particularly Juarez and Westerville, Ohio, U.S.A.

III. DUTIES AND RESPONSIBITIES

1. Receives calls from members and non-members of the said accounts.

2. Assists members of their decision in either cancelling or retaining their
membership based on the quality assurance guidelines and other reason.
 3. Assists members on their non-decision calls such as change of address,
logging to website, change of credit card number and requests of their refunds
of payment.
4. Do other tasks may be assigned by the Supervisors or Operations Manager.

Company : PRYCE GASES INCORPORATED

Pavia, Iloilo City

Period : February 2000 - February 2001

Position : Area Sales Supervisor Panay Island

LPG and Compressed Gases

IV. JOB DESIGN

Assists the Area Manager in the forecasting, Planning, Organizing, leading and
controlling of all sales/ marketing efforts and activities especially in the assigned
areas and product line distribution in the region.

V. WORK RELATIONSHIP

1. Reports to the Area Manager

2. Supervises marketing personnel

VI. DUTIES AND RESPONSIBITIES

1. Develops and encourage new dealers and outlets of LPG products;

2. Motivates existing outlets/dealers fro better productivity;
3. Supervises selling and collecting activities in the area;
4. Addresses customer complaints concerning product lines;
5. Collects payments of customers with outstanding accounts including
government accounts;
6. Develops new customer for medical/ industrial products;
7. Participates in bidding procedures of governments agencies with
industrial/medical gases;
8. Responsibilities for collection of corporate accounts.

Company : SLJ STORES CORPORATION

SM Shoe mart Inc., Iloilo City

Period : August 1999 January 2000

Position : Store Manager for Shakeys Pizza SM City

Iloilo Franchise of SLJ Stores Corporation
 I. JOB DESIGN

Overseas and manages all restaurant operations / consisting of managing

supervisors and services crew of the restaurant

II. WORK RELATIONSHIP

1. Reports to the Operations Manager Food Division

2. Manages and overseas supervisors and service crew

III. DUTIES AND RESPONSIBILITIES

1. Guide supervisors in their everyday duties in different areas of the restaurant /

store
2. Checks on all available supply of raw materials needed in the store and
inventory of stocks
3. Monitors service crew daily attendance and productivity in their respective
areas of responsibility
4. Opens and closes registers and computers in the store
5. Entertains customer complaints and addresses with remedies and service
improvements
6. Rates supervisors and crew in their performance in the store
7. Submits sales reports daily to the Operations Manager and Accounting
Department
8. Performs other duties may be assigned by the Operations Manager and
Controller

Company : SAUDI ARABIAN MONETARY AGENCY

(SAMA) Riyadh, Saudi Arabia

Period : December 1990 February 1998

Position : Computer Operator

Have knowledge of Convergent Technology Operating System (CTOS) and

Burroughs Technology Operating System (BTOS) standard software operation
and other programs related to MICR automated clearing system. Responsible in
capturing entire data from cluster work station ( Prime software machines ) after
the sorting operation. Reconciles and edits erroneous entries (e.g., over/under
amount encoding of bank branch code number) arising during and after the proof
and prime pass sorting. Checks and insures that all transaction are balance before
generating final reports. Generates corresponding reports for SAMA Head Office
and for all local and commercial banks throughout the kingdom. Transit important
reports/files to Head Office through modem, or electronic fund transfer (EFT)
computer, at the end of the clearing day.
Position : Sorter Machine Operator

Have full in proof/prime pass sorting of outward clearing items presented by the
clearing member banks. The same with the inward clearing, down to branch
sorting.

Position : Microfilm Auto Processor Operator

Responsible for processing microfilm from the prime sorters. Labels and files
them accordingly for future use in tracing documents.

Position : Cheque Order Processor

Have full knowledge in processing cheque book orders (starter, commercial,

pocket and travelers cheques) coming from the clearing number banks. Transits
data with documents, floppy disk and print-outs to Government Security Printing
Press (GSPP) for final printing of the cheque books. Has considerable experience
in operating the following equipment/machineries:

- UNISYS B-39 Master 386 / SCSI-BTOS / CTOC

Operating System
- UNISYS DP500 SORTING Machine
- UNISYS LASER PRINTER AP-9215
- UNISYS PARALLEL PRINTER AP-1324
- RACAL MILGO LODEM
- BURROUGHS B-90 MASTER CPU
- BURROUGHS B-36 Sorting Machine
- BURROUGHS LINE PRINTER AP 9249
- BURROUGHS S- 300 Encoding Machine
- BURROUGHS S- 900 Encoding Machine
- CANON AUTO PROCESSOR Microfilm Processor Machine
- TYPEWRITER
- CALCULATOR/NCR 450 Proof and Sorting Machine

Company : SAUDI ARABIAN MONETARY AGENCY

Government Security Printing Press, MFNE
Cheque Book Encoding Suite, Saudi Arabia

Period : April 1990 December 1990

Position : Printing Machine Operator

 Responsible for the efficient production of cheque books (e.g. starter, pocket,
commercial and travelers cheques). Knowledgeable in the overall cheque
production system operation, to include efficient systematic productivity, ensure
high quality in order to meet SAMA customer demand. Has considerable
experience in operating and maintaining the following equipments:

- WESCODE SYSTEM Model 2200 (Encoding Machine)

- GUILLOTINES Model FC 500, FC 800 and WESCODE 1305
- BINDING MACHINE

- PACKAGING MACHINE
- SWITCHING MACHINE Rapid 9

Company : PRUDENTIAL BANK AND TRUST CO.

Head Office
(Distributing Section, Cash Department)
Ayala Avenue, Makati City

Period : November 1988 April 1990

Position : Distribution / Records Reconciliation Staff

Responsible for balancing outward and inward clearing items, including over-the-
counter transactions. Prepares debit and credit statements at the end of the day for
final entry in the General Ledger. Reconciles Bank Receipts (Clearing
Discrepancies) with other banks concerned.

Acts as Team Leader (Bank Representative) at the Central Bank and the
Philippines Clearing House. Participates in the actual clearing, Local and
Regional Clearing Operation.

Responsible for representing Special Clearing items to other banks due to

inevitable missorting and some cases on cheques which involve big amount.
Report at the earliest possible time the clearing result to Money Market of the
bank. Prepares pertinent reports every end of the day, monthly and yearly.

Company : FAR EAST BANK AND TRUST CO.

Legaspi Village Branch
Makati City, Philippines

Period : February 1987 July 1998

Position : Bank Clearing Representative

Perform proof/prime sorting inward, outward and internal clearing items. Has
knowledge of some banking areas such as bookkeeping handling savings and
current account, signature verifications, purchaser (office supplies) and as bank
teller.

______________________________________________________________________________

SEMINARS/TRAINING ATTENDED

1. BASIC MANAGERIAL/ SUPERVISORY DEVELOPMENT PROGRAM

SEMINAR WORKSHOP, February 11-12, 2000
PRYCE GASES INCORPORATED Bacolod City

2. 5S AND ISO AWARENESS AND DOCUMENTATION

SEMINAR WORKSHOP, February 23-24, 2000
PRYCE GASES INCORPORATED Iloilo City

3. REVITALIZING SUPERVISORY COMMITMENT

SEMINAR WORKSHOP, June 24-25, 2000
PRYCE GASES INCORPORATED Iloilo City

4. SEMINAR WORKSHOP ON SELF-EMPOWERMENT THRU VALUE

CLARIFICATION
August 25-27, 2000
PRYCE GASES INCORPORATED Iloilo City

5. PRODUCT KNOWLEDGE/ SAFETY HANDLING AND ABCS FO

MARKETING SEMINAR WORKSHOP
September 23-24, 2000
PRYCE GASES INCORPORATED Iloilo City

6. OCCUPATIONAL SAFETY AND HEALTH SEMINAR WORKSHOP

October 21-22, 2000
PRYCE GASES INCORPORATED Iloilo City

7. BTOS/CTOS SOFTWARE OPERATIONS

Conducted by ARAB DIGITAL CO. under UNISYS INTL., Riyadh, K.S.A.

8. DP 500 SORTER OPERATIONS

Conducted by ARAB DIGITAL CO. under UNISYS INTL., Riyadh, K.S.A.
9. PRODUCTIVITY IMPROVEMENT PROGRAM (+PIP)
Conducted by SYCIP, GORRES, VELAYO & Co. (a Professional Service firm in the
Philippines)

10. MICR AUTOMATED CLEARING OPERATIONS

Conducted by PHILIPPINES CLEARING HOUSE CORPORATION (PCHC)

11. Signature Verifications

Conducted by the Department of FINANCE BUREAU OF INVESTIGATION (NBI)

12. BANK FRAUD CASES

Conducted by BANKERS ASSOCAITION OF THE PHILIPPINES (BAP)

13. BOOKKEEPERS CONFERENCE

Conducted by FAR EAST BANK & TRUST CO., Manila Philippines