JT
HOSPITALITY MANAGEMENT | TRANJX@DUKES.JMU.EDU
HIGHLIGHTS
Adept at sales at the desk
ranging from first to third
place out of 15 members at
the Massanutten Concierge
Desk.
Created extension to new
worker training for
Massanutten Concierge.
SKILLS
Cooperative team member
Computer proficient
Adaptable
Efficient at sales
Experienced in guest
interaction
Experienced in Customer
Service
JAMES TRAN
PHONE: (571)-332-9235
EXPERIENCE
CONCIERGE INTERN MASSANUTTEN RESORT
5/15/17 8/26/17
-Maintained customer and employee satisfaction at the front
lobby.
-Adept at managing interactions with many personality types with
professionalism.
-Strong front desk and guest management experience.
-Assisted and advised customers regarding to usage and benefits
of organization.
ARAMARK EXTERN ARAMARK 1/15/16 4/18/16
-Actively engaged with guests.
-Proficient work in culinary and special event setup.
EDUCATION
BACHELORS DECEMBER 2017 JAMES MADISON UNIVERSITY
HART School of Hospitality
Hospitality Management Major and Business Management Minor
VOLUNTEER EXPERIENCE OR LEADERSHIP
Was D7 Representative or Club Liaison for the Filipino Americans
at Madison Club at James Madison University. Connected the club
of JMU to other schools along the east coast of Virginia.
Was close to a liaison at the Concierge Desk at Massanutten;
helping guests at the Front Desk at busy times to their destinations