BRANDMAN UNIVERSITY

EDOL 705
ORGANIZATIONAL COMMUNICATION &
CONFLICT MANAGEMENT
OVERVIEW

Dr. Marilou Ryder

EDOL 705 Course Custodian
 COURSE DESCRIPTION

This course examines the theories, structure, and

processes of communication and conflict management
found in effective organizations. Students will reflect
on their own communication behaviors and learn
strategies for engaging others in crucial conversations
and coaching conversations as a means to manage
conflict and improve relationships, accountability,
performance, and morale. A communication audit and
plan will be developed based on a selected
organization and will be included as part of their
Transformational Change Project.
REQUIRED TEXTBOOKS
REQUIRED TEXTBOOKS
REQUIRED TEXTBOOKS
REQUIRED TEXTBOOKS
 COURSE OVERVIEW
FOUR MODULES
Module One: Organizational Communication

Module Two: Crucial Conversations &

Managing Conflict

Module Three: Transformational Coaching

Module Four: Leadership through Storytelling

 IMPORTANT COURSE DOCS
LOCATED IN BLACKBOARD
ANNOUNCEMENTS
Instructor Resource File
START HERE
COURSE INFORMATION Suggestions for
Instructors & Cohort
MODULE ONE Mentors
Course Syllabus
MODULE TWO Course at a Glance
MODULE THREE Course Calendar
Summary of
MODULE FOUR Assignments & Points
JOURNAL REQUIREMENTS
ASSIGNMENTS AND POINT SUMMARY
 CAG MODULE OVERVIEWS
Module 1
CLO # 1,2,3,6
Organizational Communication
Internal Communication
External Communication
Conducting a Communication Audit
Situational
Analysis/Formative Research
Observations
Field notes
Developing a Communication Plan
Key Messages
Goals/Objectives
Audience/Stakeholders
Tactics/Communication
Types/Communication
Vehicles
Evaluation
Required Reading
In support of this module, you
will be expected to read the
following texts:
That Used to Be Us
How the Way We Talk Can
Change the Way We Work, Part
1-3 (pages 1-234).
Lectures/Presentations Immersions Assignments
Videos Webinars Cohort Due Dates
Meetings
For this module, you will also read Summer II Cohort Assignment 1.1
the following articles that can be Meetings: THAT USED TO BE US
found in the "Learning Activities" Continue working on the Political Rally
folder: Political Rally Platforms 10 Points Total
Six Faulty Assumptions of Change and Plank selection. Due Before June Immersion
Communication (Graded in Cohort Meeting)
The Strategic Communication Plan:
An Overview Assignment 1.2
Communication Plans: Why Theyre COMMUNICATION AUDIT &
Key to Your Organizations Success PLAN
Communication Planning: A 25 Points Total (Signature
Template for Organizational Change Assignment)
(Amy Newman) Cornell University Due End of Week 7
School of Hotel Administration
Creating a Communication Plan (A Assignment 1.3
workbook) COMMUNICATION
Ten steps for Conducting a CONCEPTUAL MAP
Communication Audit 10 Points Total
Due End of Week 2
MODULE 1 JOURNAL
PROMPT
Due as part of Assignment
4.2 end of week 8 (10
Points)
 COURSE AT A GLANCE
MODULE 2 ASSIGNMENTS
Assignment 2.1: Style under Stress Test (5 Points)

Style Under Stress Test is a 33 question online assessment http://www.vitalsmarts.com/styleunderstress/ (You may need to "sign
up" for access). A pdf of the assessment is also provided for you in Blackboard. The results will inform you of how often you move
towards silence and how you move toward violence. The results will also provide you a score in each of the 7 Principles of Crucial
Conversations (see example below).

Example: Crucial Conversations Score

STATE My Path: 2
Explore Others' Paths: 3
Move To Action: 0Start With Heart: 0
Learn To Look: 2
Make It Safe: 3
Master My Stories: 2

Review your assessment results for areas of strengths and areas for growth. Include at least one area for growth in your
Transformational Leadership Development Plan (TLDP). Remember, the TLDP is a living and breathing document. You will continue
to revise and add "Areas of Growth" based on assessments and TLSi data throughout the program.

Assignment 2.1: Submit your Crucial Conversations Scores (see above for example) and your identified area for growth with 2-3
strategies that you plan to use to address targeted area. Submit in Doc form to DropBox End of Week 1.

DUE DATE AND PROCESS FOR SUBMITTING:

Submit to Dropbox
DUE: End of Week 1
Graded by Instructor
SUGGESTED 705 TIMELINE
EDOL 705: Suggested Time Line 2017
WEEK DATES EDOL 705 ASSIGNMENT POINTS Notes Due DATE Graded By
1 May 1-7 Use this first week of the Ongoing Apply reading material to all course learning Ongoing N/A
course to begin your core objectives and corresponding assignments
text readings

2.1 Style Under Stress Test 5 Take the Style Under Stress Test online assessment May 7 Instructor
http://www.vitalsmarts.com/styleunderstress Submit
to Dropbox for 5 Points
1 WEBINAR # 1
Introduction to Organizational Communication
2 May 8-14 1.3 Communication 10 As you read How the Way we Talk Can Change the May 14 Instructor
Conceptual Map and Way we Work, you (or you and a partner) will be
Reflection Paper introduced to various language forms. As you learn
about each form, add to the Four Column Conceptual
Map Submit to Dropbox for 10 Points
3 May 15-21 2.2 Crucial Conversation 10 Submit Crucial Conversation Paper to Dropbox for 10 May 21 Instructor
Reflection Paper Points

3-4 Dates set by

COHORT MEETING #1
Instructor/
Assignment 3.1 Coaching Conversations Part I Session # 1
Students
Meet with your first Coaching Dyad Partner

4 May 22-28 Module One Journal Ongoing All journal entries for each module will be compiled into one Ongoing Ongoing
Requirement (Assignment 4.2) Reflection paper (Assignment 4.2 Journal Reflection Paper) and
Submitted to Dropbox end of Week 8. Graded by Cohort Mentor
(10 Points Total for all three Prompts-Modules 1,2,4)
4.1 Leadership Story Ongoing Part I Ongoing Ongoing
Craft Your Story

4-5 Dates set by

Instructor/ WEBINAR #2
Students Communication Audit & Communication Plan. Students will present their initial findings from the
Communication Audit (5 Minutes) and areas of focus they plan to address in their Communication Plan
JOURNAL REQUIREMENTS
There is one PROMPT for Module 1, 2 & 4

Prompts are aligned to assignments and are

meant to serve as pre-work.

ASSIGNMENT 4.2 Final Journal Reflection Paper:

Compile all 3 prompts into one document and
submit June 22 to Dropbox for grading. Journals
will be reviewed and assessed by the Instructor
using the Journal Rubric.
 ASSIGNMENT 4.2
JOURNAL REFLECTIONS
 MODULE 1
ORGANIZATIONAL COMMUNICATION

1.1 That Used to Be Us Political Rally 10 Points

1.2 Communication Audit and Plan 25 Points
1.3 Communication Conceptual Map 10 Points

Module 1 Journal Prompt (Part of 4.2)

Observing Communication
 ASSIGNMENT (1.1) 10 POINTS
THAT USED TO BE US

Political Rally
Transformation Party
Planks and Platforms
3-5 Minute Political
Campaign Speech
supporting one plank
Present in Cohort Meeting
# 2 Before June Immersion
Graded by Cohort Mentor
Present at June Immersion
 Exemplary-Proficient 10-8 Emerging-Needs Improvement 7-0
Criteria 80-100% 0-79%

ANALYSIS OF THE ISSUE (2 Points)

The analysis demonstrates exceptional clarity, depth and breadth of
thought. All abstractions, judgments and assertions are supported with
relevant evidence or examples.

EVIDENCE OF RESEARCH (2 Points)

The argument demonstrated a synthesis of related research from a
variety of solid sources. An inquiry into the topic explored the potential
costs/benefits/consequences.

INNOVATIVE SOLUTIONS (2 Points)

The solution had ground-breaking elements that pioneered new
thinking. The solution was creative, clear and appropriate to the
problem. Justification for the final solution was clear and unambiguous.
The recommendation is exceptional in its thinking. The ideas are
original, uncommon and distinctive.
PERSUASIVENESS OF ARGUMENT (2 Points)
The presentation was forcefully presented by a strong, confident
speaker. The argument was cogent, credible, and swayed public opinion.

EVIDENCE OF COLLABORATION OR TEAMING (2 Points)

The description of the collaborative activities that contributed to the
selection and development of the plank showed strong levels of
teamwork.
Total Points Earned
 ASSIGNMENT (1.2) 25 POINTS
COMMUNICATION AUDIT AND PLAN

Signature Assignment
Due End of Week 7 to LiveText
 ASSIGNMENT 1.2 SIGNATURE ASSIGNMENT:
COMMUNICATION AUDIT & PLAN
Communication Audit
Part I: Observations/Field Notes
Part II: Written Document Samples
Part III: Stakeholder Interview
Part IV: Communication Survey
Part V: Evaluation & Analysis
Communication Plan
Part VI: Communication Plan

Total Points: 25 Points Submitted via LiveText

 ASSIGNMENT (1.3) 10 POINTS
COMMUNICATION CONCEPTUAL MAP
Read How the Way We talk Can Change the Way We Work

1 2 3 4
Commitment What Im doing or Competing Big Assumptions
Not Doing That Commitment
Prevents My
Commitment from
Being Fully Realized

Submit Communication Concept Map and a 2-3 Page Reflection Paper

regarding your learning and how the concepts will impact you and your role
as an instructional leader. Due End of Week 2
 MODULE 2
CRUCIAL CONVERSATIONS

2.1 Style Under Stress 5 Points

2.2 Crucial Conversations
Reflection Paper 10 Points

Module 2 Journal Prompt (Part of 4.2)

Crucial Conversations
 ASSIGNMENT (2.1) 5 POINTS
ST YLE UNDER STRESS

Online 33 Question Assessment

Due End of Week 1

Results will inform you of how often you move

toward silence and how you move toward
violence.

Results provide you with a score in each of

the 7 Principals of Crucial Conversations.
ST YLE UNDER STRESS TEST
 ASSIGNMENT (2.1) 5 POINTS
ST YLE UNDER STRESS

Review your assessment results for areas

of strength and areas for growth

TLDP
Submit Scores and Identified Areas of
Growth to Instructor through Dropbox
 ASSIGNMENT (2.2) 10 POINTS
CRUCIAL CONVERSATIONS REFLECTION PAPER

Read Crucial
Conversations
Review Webinars in BB
Put what you learned
into practice
Think of a crucial
conversation you need
to have
Due End of Week 3 Prepare in advance
Role Play Feedback
Handout
Follow prompts in CAG
for Reflection Paper
 MODULE 3
COACHING CONVERSATIONS

3.1 Part I Coaching Sessions 10 Points

3.1 Part II Reflection Paper 10 Points
CO-ACTIVE COACHING MODEL
 MODULE 3
COACHING CONVERSATIONS
 MODULE 3
COACHING CONVERSATIONS
 MODULE 3
COACHING CONVERSATIONS
 MODULE 3
COACHING CONVERSATIONS
The Co- Active Model
https://www.youtube.com/watch?v=aY_pXrx4cUI

Over view of the Co - Active Coaching Model with Carolyn Cur tis of
Coach4Life
https://www.youtube.com/watch?v=kjtCIxAyiE4

Shor t Coaching Demonstration

https://www.youtube.com/watch?v=mIbybdOx2Ew&index=10&list=PLom
mz6AnArEyt4idnPGfXrF646mZ7yY-F

Coaching Skills Demonstration

https://www.youtube.com/watch?v=to73DYQkApQ

Rober t Stephenson - Coaching Demonstration

https://www.youtube.com/watch?v=8TfDYRj1kuI
 ASSIGNMENT (3.1) 10 POINTS
PART I: COACHING SESSIONS

Cohort Mentor Assigns students to work in pairs

Must hold two sessions [30 -45 minutes each]

One during Cohort Meeting # 1

One through Adobe or face-to-face meeting

Prepare for Sessions by using Client Discovery Checklist

Be prepared

See suggested Coaching Topics

Bob Coach Sue Client

Sue Coach Eric client

 ASSIGNMENT (3.1) 10 POINTS
PART I: COACHING SESSIONS

The "client" completes the following PRIOR to the first

coaching session and provides the information to the
coach at least 3 days prior to the first session:
Corporate Client Profile
Areas for improvement based on the results of 360 Feedback
(from EDOL 700 Transformational Leadership).
Job Performance Wheel
Performance Awareness Appraisal
 ASSIGNMENT (3.1) 10 POINTS
PART II: REFLECTION PAPER
How effective do you think you were as a
coach?

What specific strategies did you use?

What lessons have you learned serving as a

coach?

What worked?

What do you plan to do differently during your

next coaching session, if anything.
 MODULE 4
LEADERSHIP STORY

4.1 Leadership Story 10 Points

4.2 Journal Requirements 10 Points
 ASSIGNMENT (4.1) 10 POINTS
LEADERSHIP STORY

1. Craft your story [find the right story]

2. Tell and record your story 5-7 minutes

3. Present story to cohort members and

participate in Story Critiques-Meeting #2
CHECK ALL RUBRICS
 ASSIGNMENT (4.2) 10 POINTS
JOURNAL REQUIREMENTS

Modules 1, 2 & 4
June 22, 2017 Before June Immersion
THE REFLECTION PAPER DEMONSTRATED THE AUTHORS ABILITY TO BE A REFLECTIVE PRACTITIONER
BASED ON THE FOLLOWING: (5 Points)

VOICE: An author's voice establishes credibility as well as sets the tone for the reader's experience. This
is especially true for the reflective essay. Since the reflective essay relies on personal experience to carry
the argument, it will not succeed if the author does not quickly establish an open, trustworthy and
authoritative voice. When reading autobiographical pieces, readers expect an extra degree of honesty.
Authors should avoid jargon, stilted prose or even clich. The reflective essay demands that authors
honestly discuss a topic from a personal point of view; that point of view will seem hollow if the person
espousing it does not come off as genuine. Authors need not reveal personal secrets, but they do need
to reflect an honest persona influenced by particular experiences.

EXPERIENCE: What largely distinguishes a reflective paper from other types of essays is the amount of
emphasis the author puts on personal experience. A reflective essay makes use of personal narrative to
shape the essay and give it originality. Writers of reflective essays need not have professional
experience in a subject; they need only to use personal experience, no matter how seemingly
insignificant, to connect to a larger issue or question. If a reflective essay asks students to consider what
they learned in a particular class, then students should develop an essay detailing their experience while
juxtaposing that experience with the larger roles and expectations of students in that classroom. A
reflective paper is not just autobiography. It asks authors to reflect on a personal position, experience or
frustration in relation to larger narratives. Without that quality, the reader may not connect to the
piece.

ORGANIZATION: A reflective essay's purpose must be clear and the points must be organized to help
the reader follow the argument. Just because it's personal doesn't mean it should meander like our
thoughts. For a piece to be rhetorically persuasive and satisfying, it must have a clear structure, with a
beginning introducing the topic and an end concluding it. Authors often believe that if an essay is
personal, it does not need an argument. To the contrary, for an essay to work, reflective or not, the
author must be able to identify what the essay is about and what it hopes to accomplish. Organization is
the greatest tool in communicating that purpose and making it effective. Many authors rely on a
chronological scheme to organize the paper, but many other methods of organization are possible and
may help make the topic richer and more memorable.
 COHORT MEETINGS

Meeting # 1 Meeting # 2
Model Coaching Political Rally
Session presentation to
Cohort Mentor
Meet with Dyad
Partner
Share and Critique
Leadership Stories
Complete Coaching
Session # 1
 WEBINARS
Webinar # 1 Webinar # 2
Week 1 Weeks 4-5

Introduction to Present initial

Organizational findings from your
Communication Communication Audit

Assignment
Clarification
 EDD LATE POLICY

Please note the EDD Late Work and Webinar

Attendance Policy is posted in every course shell
within the Course Information folder
Students with a pattern of late assignments are
also subject to a Cause for Concern professional
disposition notice.
QUESTIONS AND
COMMENTS!