MOUNTAIN VIEW COLLEGE

INFORMATION TECHNOLOGY PLAN

2012

Last Updated 8-2012

 TABLE OF CONTENTS
MISSION AND HISTORY .......................................................................................................... 3

CHARGES & PRINCIPLES ................................................................................................................ 5

COLLEGE VS DCCCD FUNCTIONS ..................................................................................... 8

SECTION 1: HARDWARE
BACKGROUND, REQUIREMENTS, RECOMMENDATIONS
Network InfrastructureEducational .................................................................................10
Network InfrastructureAdministrative ........................................................................... 11
Computers Use ...................................................................................................................... 13

SECTION 2: SOFTWARE
BACKGROUND, REQUIREMENTS, AND RECOMMENDATIONS
SoftwareInstructional ........................................................................................................18
SoftwareAdministrative ................................................................................................... 20

SECTION 3: SUPPORT
IT Service Plan ProtocolTechnical ...................................................................................23
Services DCCCD vs. MVC ..............................................................................................25
Contacts ............................................................................................................................... 27

WEB SITE LINKS....................................................................................................................... 29

2
 MISSION & HISTORY
MISSION STATEMENT
The purpose of College Computing is to Support Mountain View College by
providing quality, timely and the highest level of computer support and service for
the educational and administrative networks of the college and providing expert
advice in technology acquisition and deployment.

PHILOSOPHY
The IT Plan is meant to provide the technical structure and technical elements
necessary to support a dynamic and innovative learning environment. The
Mountain View College environment does not stand-alone; it is part of both a larger
DCCCD educational community and a regional metropolitan community. Each of
these communities brings challenges to IT planning. Planning must balance the lure
of technological innovation with the realities of technological integration, with
limited funds and income streams, and with the increasing costs of IT
infrastructure, collaborative planning for short-term and strategic needs is critical.
With this in mind, the MVC IT Plan is designed to:
Provide the technology necessary to support the learning of the students enrolled
in the college and the educational community that is dedicated to that learning;
Provide the highest level of support and service to the educational and
administrative staff of the College;
Integrate with the larger educational and metropolitan communities;
Provide for technological interface with business, industry, and technical
training for workers;
Continuously seek innovative and cost effective solutions.

HISTORY
In 1998, the Chancellors Cabinet convened the Information Technology Plan Steering
Team to develop a strategic plan encompassing educational and administrative computing.
This group was composed of a broad cross section of DCCCD employees, representing all
campuses and functional areas.

Their work, from 1998-2000, resulted in a large number of recommendations for

improvement of operations and increased services to students. One of the most important
results of this effort was the establishment of a framework for continued evaluation and
refinement of the IT strategic plan.

In 2001, the District IT Strategic Planning Committee began its operations within this
framework. One of the important developments coming out its first year efforts was the
establishment of campus/location IT committees to address local issues and provide a
communications channel to the DCCCD committee. In 2005 the committee suspended
formal meeting.

3
In September 2002, the first MVC IT Planning Committee was formed, and it meets
quarterly or as needed.

4
 CHARGES & PRINCIPLES
CHARGES
IT and College Computing have the following core charges:
Technical advice concerning standards, vendors, configurations, and costs.
Technical hardware and software implementation.
Technical trouble shooting.
Short-term and long-term IT planning.
Equipment and software stewards and inventory control.
Equipment and software replacement/redeployment planning.
Integration of IT processes.
Management of MVC Infrastructure budgets.
Technical training for College Computing staff.
Integrations with college and DCCCD IT related committees and work efforts.
Leadership and advice for IT related committees.
Technical software support for instruction is excluded from core charges, and is
provided by instructional divisions.
Planning and implementation of new IT initiatives.

PRINCIPLES
FUNDING The campus operates an Infrastructure budget for IT which covers
cross-campus initiatives, such as purchases to support upgrades for hardware and
software, servers, and major implementations of new campus-wide initiatives, etc.
This process reduces the accounting related work effort to the college. According to
DCCCD rules, the costs are tracked by Division and are allocated to the cost
centers during the year-end process. Additionally, annually, a college technology
budget is allocated from the DCCCD to support technology purchases for student
learning. A college budget process is in place and administered by the VP of
Business Services for requesting budget initiatives and for the prioritization of
expenditures.
PLANNING IT planning is coordinated through the MVC IT Planning
Committee and is integrated into the institutional planning and budget process.
The Committee is appointed annually and comprised of a representative cross-
section of the college.

At the DCCCD level, two DCCCD-wide committees are in place. The IT

Council focuses on technical operational matter of the DCCCD and colleges, and
the District IT Strategic Planning Committee, which focuses on strategic
initiatives that require a DCCCD-wide focus. Their Web sites can be viewed as
follows:
The IT Councils site is:

Last Updated 8-2012

 https://dsc3.dcccd.edu/intranet/dcccd/dpc/

The DITSPC site is:

https://dsc3.dcccd.edu/intranet/dcccd/itplan/

During 2002-2003 MVC implemented an accountability/responsibility process

designed to maintain better control of the IT assets of the college, particularly PC
and peripherals, and to enhance budget management.

Annually, an IT Infrastructure Budget is prepared, focusing on the major network

and equipment needs of the educational and administrative systems of the college.

An IT equipment replacement schedule should be developed, updated annually,

and implemented during the budget planning process. Incorporated into the plan
should be all equipment designated for re-deployment for other uses.

STRATEGIC PLANNING The following are recommended best practices for

development and management of the IT Strategic Plan:
o IT must be comprehensively planned for all functions of the college.
All levels of the executive leadership of the College should
participate.
Plans must be integrated into institutional strategic planning.
IT costs, ongoing operational, development, and infrastructure
must be planned coherently, leveraging resources and maximizing
budgets.
IT Planning Committee should have the authority for
recommending funding priorities to support strategic plans.
The IT leader should have a seat on the President Cabinet and
institutional Strategic Planning Committee.
Planning must include replacement schedules for technology
infrastructure.
o Justification for technology is a challenge. The following components are
important:
Assessment of expected benefits and outcomes.
Realistic assessment of costs to develop, implement and
maintenance.
Readiness of the organization and community to embrace the
technology.
Set priorities, since it is not possible to fund every project.
o Effective IT funding is dependent upon effective IT management
practices.
Establish standards for hardware, software, and support. A copy of
the current standards is contained in the DCCCD Web Site at:
https://dsc3.dcccd.edu/intranet/dcccd/itplan/2008-
2009/CommonBaseMinimumStandards2008-2010.pdf

6
 Establish service levels and communication channels.
Benchmark services and costs.
o Not all of the best practices are endorsed at MVC; however, we continue to
work to improve the college processes.

COLLEGE VS. DCCCD FUNCTIONS

The DCCCD IT provides the following major DCCCD-wide support to the Colleges:
Development and maintenance of proprietary DCCCD-wide systems to include;
Administrative systems of Colleague, GroupWise, econnect, & employee Intranet,
and instructional systems of Blackboard, Distance Learning, e-campus,
Communication links between and within colleges.
Some colleges utilize the DCCCD for Internet support; while other supports theirs
locally (MVC supports locally, with some file residing at DSC. All will move to
MVC in the future).
Project management for new IT strategic DCCCD-wide implementations, such as
Document Imaging, Colleague, Blackboard, etc.
Security standards and controls.
Technical guidance to the colleges.
Administers IT standards.
Coordinates annual IT inventory updates.

The College IT provides:

Implementation and maintenance of Local Area Networks, servers, hardware, &
software
Internet support.
Web Support.
Maintenance of employee information in DCCCD E-mail system.
Implementation and maintenance of new college IT initiatives.
Implementation and maintenance of DCCCD implementations at the college level.
Technical IT guidance & support for the administrative and instructional needs of the
college.
Purchasing guidance and approval of IT equipment and supplies.
Conducts and maintains annual inventory of IT hardware and software.
Maintenance and control of software licenses agreements.
Interrupts and enforces DCCCD standards and policy.
Coordinates college IT annual infrastructure budget needs.
Develops and maintains IT equipment replacement schedules.

See page 24 of the plan for more service level responsibilities.

7
 SECTION 1: HARDWARE
BACKGROUND, REQUIREMENTS,
RECOMMENDATIONS

8
NETWORK INFRASTRUCTURE
EDUCATIONAL NETWORK GOAL

To insure the speed and integrity of the educational network by assuring that
adequate infrastructure is maintained.

BACKGROUND

During the summer of 1998, the educational infrastructure that forms the backbone of the
network supporting instruction underwent a major upgrade. The upgrade increased the
capacity of the network from 10 MPS to 100 MPS and allowed for increased traffic and the
use of video across the network. A result of the efforts was the elimination of hubs in the
classroom. This initiative will better support IT integration and higher and more consistent
system speed for all educational applications. As additional instructional equipment becomes
necessary, all purchases of equipment must be coordinated with College Computing to make
sure that requirements of the system and integration are met.
Update: The campus continues to upgrade its network infrastructure with speed capacity to
1000 MPS in served areas of the campus.

Beginning in 2004 through 2006, new and larger servers were purchased to replace older
technology. Upgrades to classrooms were completed to replace hub technology as well as
adding additional SMART classrooms. Copies of the current inventory of servers and
SMART classrooms at MVC will be posted on this site in spring 2012.

In 2005 the college completed a Lab Utilization study and, in 2006 the recommendations of
the study were implemented. This resulted in lab and staff consolidations and establishing a
large open lab area referred to labs W141 and W142.

In 2008 the college implemented campus wide wireless access, and established its
information security policy. Strategic plans are underway to survey and upgrade the wireless
network to meet growing campus needs.

FUTURE CONSIDERATIONS &PLANS

With the completion of the new Science & Allied Health Building in early 2009,
and the Student Services and Work Force buildings in 2009-2010, we increased IT
staffing in order to continue providing high levels of technical support. An IT
clerk and a Server Support Specialist were added to support our growth.

ADM INISTRATIVE NETWORK GOAL

To insure that the administrative network is reliable and able to support the
administrative functions of the college and the DCCCD.

BACKGROUND

The administrative network is presently being upgraded to better support the needs of the
9
college.

During 2003 the college moved the MVC Web server from Novell Netware to Microsoft. This
change was made to improve service and reliability. The campus purchased new server
systems and contracted with a web design development vendor to assist with the redesign of
our internet site to meet our growing needs.

CONSIDERATIONS AND PLANS

Plans for the future of the MVC Web Server backup supply system.
A policy change has been recommended to the President which would limit employees to
either a desk top PC or a lap top, but not both.
A request for funding is in place for the survey of our campus wireless
Infrastructure to meet the growing needs of the campus.
The IT department is implementing a power management software system for campus
computers as part of the campus green initiatives to help reduce operating costs.
Before the fall of 2012, the GroupWise e-mail system will be replaced with Microsoft
Exchange/ Outlook.

CURRENT UPDATES

The campus Web servers are now connected to a backup power supply system.
The DSC has suspended the upgrade of the administrative network wiring infrastructure due
to budget constraints.
The campus IT department continues to utilize and implement newer and cost effective
technologies such as virtualization. Also, we are in an expanding phase implementing IPAD
technology as a as part of the learning experience for our students.

CALCULATING COSTS FOR BUDGET PLANNING

In general, the system requires the addition of one new switch for each multiple of eleven to
twenty-three computers attached to the educational network. (College Computing, in
consultation with DCCCD Communication Services, will identify which switch is needed
and the cost) In addition, it is necessary to have one line pulled for each computer added to
the educational network. The addition of computers to the administrative network may
include the purchase of additional switch or switches with additional ports to attach to
computers. It is critical that plans to increase computers be coordinated with College
Computing to determine whether other new equipment is required. In addition, it is
necessary to have one line pulled for each computer added to the administrative network.

The formula for estimating the cost of adding multiple computers to the
system is currently:
(# computers) x (computer cost) + (# line pulls @ $157 per line pull) + (Cost of network
switch)

Individual additions to the network may be estimated using the

10
following for mula:
(cost of computer) + ($157 for line pull) + ($100 for infrastructure upgrade)

11
LABS
In every situation where new computer equipment is needed, the division should work with
College Computing to develop the configuration best suited for the need and to secure
standards, vendors, and costs estimates. Additionally it is extremely important to re-deploy
the used but still useful equipment that meets DCCCD standards to other labs/uses across
the college. In many instances equipment can be very satisfactorily used to meet the needs of
other divisions, freeing up budget allocations for other important campus projects. In every
instance any purchase of IT hardware or software requires pre-approval by the College IT
staff.

CALCULATING COSTS FOR BUDGETPLANNING

The DCCCD establishes several vendors each year to provide computers and peripheral
equipment. It is required that these vendors be considered for college purchases. In most
cases, current operating system software should be specified as part of the computer system
ordered.

In general, the system requires the addition of one new switch for each multiple of eleven or
twenty-three computers attached to the educational network. In addition, it is necessary to
have one line pulled for each computer added to the educational network. The addition of
computers to the administrative network may include the purchase of additional hubs or
hubs with additional ports to attach to computers. In addition, more data lines may be
needed in order to connect computers or printers to the network. It is important that plans to
increase computers be coordinated with College Computing to determine whether new
equipment is required

The formula for estimating the cost of adding multiple computers to the system would be:
(# computers) + (Cost of computer) + (# line pulls @ $157 per line pull) + (Cost of
additional switch for each 11 or 23 computers).
Individual additions to the network may be estimated using the following formula:
(cost of computer) + ($157 for line pull) + ($100 for infrastructure upgrade).
Computer pricing is available from the IT department.
STUDENT COMPUTER GOAL

To provide students with computers and peripheral equipment required to be

successful in reaching their educational goal.

BACKGROUND

The college has been systematically upgrading the computers that students use in classrooms
and labs based on minimum standards established under the IT Plan for the Dallas County
Community Colleges. Annually all computer equipment is inventoried and replacement
plans developed to support the needs of the students. Visit the DCCCD web at for the latest
standards used for educational PCs:

12
https://dsc3.dcccd.edu/intranet/dcccd/itplan/2008-2009/CommonBaseMinimumStandards2008-2010.pdf

In order to maintain equipment that is adequate for student instruction, it is critical that an
IT equipment replacement plan be developed, updated annually, and implemented during the
budget planning process. IT is responsible for developing this plan.

It is important to continue to add wireless access to classrooms and to proactively plan for
the future needs of all students.

The college offers assistive technology for special need students through the library, the
Special Services Division, and in labs via the educational servers.

MVC continues to remain above the minimum IT standards of the District.

FACULTY COMPUTER GOAL

To provide faculty with computers and peripheral equipment necessary to support

student learning and to carry out the instructional support functions required for
student success.

BACKGROUND

Faculty computers are currently connected to the administrative network. This allows the
faculty to have secure access to various advising, enrollment, and budget screens. In
addition, they have e-mail, Internet access, and in many cases access to specialized software
running on the educational network. It is important that the faculty computers be kept
current with the educational computers that are in use in the instructional discipline.
Historically, MVC has been above the minimum IT standards of the District.

NOTEBOOK, PORTABLE COMPUTING, AND FACULTY REMOTE ACCESS

As faculty become increasingly dependent on the computer to monitor student progress,

create and deliver instruction, communicate with students via the internet, and manage the
instructional process, the need for portable computing will increase. A number of faculty
members already produce Power Point presentations, and others use authoring systems to
produce classroom and distance instruction. The capacity to create lessons at home on a
notebook computer, bring the lesson to class and present it, take the notebook to the office
and read e-mail, monitor a distance education class from home or on-the-road, and other
telecommuting functions will become the norm for many instructors. As the next
generation of computers is being purchased for faculty and administrative personnel,
consideration should be given to purchasing portable units to use for both administrative and
instructional purposes. The reduction in computer cost and increased staff efficiency should
mean that portable computing would prove to be cost effective for a number of applications.

ADMINISTRATIVE COMPUTER GOAL

To provide administrative personnel with computers and peripheral equipment

necessary to support the instructional and administrative processes and to support
13
out the administrative functions required for student success.

BACKGROUND

Administrative computers are connected to the administrative network. This allows the
administrative personnel secure access to various advising, enrollment, and budget screens.
In addition, administrative personnel have e-mail, Internet access, and in many cases, access
to specialized software running on the administrative network. Annually, all MVC
equipment is inventoried and replacement planning occurs to maintain standards and to keep
equipment current. Historically, MVC has been above the minimum IT standards of the
District.

NOTEBOOK AND PORTABLE COMPUTING

Currently each of the senior administrative staff has access to notebook computers. In
addition, individual departments have acquired notebook computers for specific functions at
off campus locations. As these functions increase the need for portable computing will
increase. A number of administrative personnel already monitor processes from off-campus,
produce Power Point presentations, and read e-mail from home or on-the-road. These and
other telecommuting functions will become the norm for many administrative personnel. As
the next generation of computers is purchased for administrative personnel, consideration
should be given to purchasing portable units. The increased efficiency of staff may mean
that portable computing would prove to be cost effective for a number of applications.

The campus has wireless communication installed throughout all buildings.

FUTURE CONSIDERATIONS AND PLANS FOR COMPUTERS

Define plans for better integration of the campus IT environment.

Continue to remain above the minimum hardware standard.
Evaluate the assessment process, implements improvements, and plan for new
assessments.

14
 SECTION 2: SOFTWARE
BACKGROUND, REQUIREMENTS,
RECOMMENDATIONS

15
SOFTWARE INSTRUCTIONAL
GOAL: To provide students with the computer software they require to be
successful in their educational goals.

BACKGROUND

The selection of computer software for student use is the instructional responsibility of the
subject matter specialist or faculty member in the instructional discipline. The selection of
software however cannot be made without careful review of a number of technical and
network considerations. These technical and network considerations mean that review of
software should include a member of Computing Services in order to assist in the selection
process.

It is the policy of the college and the DCCCD to maintain records of each license for
software and to assure that copyright policy is maintained. It is the policy of Mountain View
College that no software be installed without Computing Services having a record of
purchase and license on file. Computing Services will install software that has been
purchased through review and that meets copyright policy. The policy can be viewed at:
https://www1.dcccd.edu/catalog/ss/computer.cfm?loc=6

CALCULATING COSTS FOR BUDGET PLANNING

The calculation of cost for an individual piece of software is dependent on a number of

factors. In some cases, the software has a long history of development and use. In other cases,
the software is new and has no record to review. In some cases the software will need to have
frequent upgrades or may have add-on components, in other cases the software may be long-
lived and stand-alone. In calculating the long-term cost of the software, these and other
factors need to be taken into consideration.

The list below can provide information in the selection of software:

What operating system is required

What are the computer requirements
What type of network can it be installed on
Has the software a history of frequent upgrades
Does the software have a maintenance contract available
Is there an installed base of users
Has the company been in business for some time
Has the software been reviewed in the literature
Will the company send a review copy
Does the company have a return policy
Can the software be accessed remotely

16
IPAD SOFTWARE

Software for the instructional IPADS must be purchased through the Apple Volume License
Educational program.

RELEVANT POLICY AND REGULATIONS

Mountain View College/DCCCD Procedures for Obtaining and Maintaining Software

License Agreements can be found at:
http://www.mountainviewcollege.edu/business/computing/Documents/1Procedures%20for%
20Obtaining%20and%20Maintaining%20Software.pdf
DCCCD Policy concerning Computing and Information Systems: Rules for Responsible
Computing can be found at:
https://www1.dcccd.edu/catalog/ss/computer.cfm?loc=6

Dallas County Community Colleges (Regulation 057501) Electric Communication can be at:

Student policy is contained in the Student Code of Conduct found at:

http://www.dcccd.edu/cat0102/ss/conduct.htm

FUTURE CONSIDERATIONS

Because of the economy of scale that can be achieved, consideration should be given to
multi campus purchase of software whenever possible.

17
SOFTWARE ADMINISTRATIVE

GOAL: To provide administrative personnel with the software necessary to

support the instructional and administrative processes and to support the
administrative functions required for student success.

BACKGROUND

The DCCCD has established a Standard set of software for use by administrative and
faculty personnel engaged in administrative functions. In most cases the software will be
pre-installed on computers for use by college personnel. College Computing will purchase the
common software through licensing agreements. If a department or individual has a need for
software beyond the set provided by College Computing the department should budget for
the software after consultation with Computer Services. The selection of software should be
made after review of a number of technical and network considerations. Personal computer
software (software that is not purchased by the college) will not be maintained by College
Computing Services.

It is the policy of the college and the DCCCD to maintain records of each license for
software and to assure that copyright policy is maintained. It is the policy of Mountain View
College that no software be installed without College Computing Services having a record of
purchase and license on file. College Computing Services will install software that has been
purchased through review and that meets copyright policy.

In 2008, Microsoft Office 2007 was implemented in instructional labs. MS Office 2007
implementation in faculty offices is completed.

RELEVANT POLICY AND REGULATIONS

DCCCD Policy concerning Computing and Information Systems: Rules for Responsible Computing can
be found at:
https://www1.dcccd.edu/catalog/ss/computer.cfm?loc=6

Mountain View College Procedures for Obtaining and Maintaining Software License Agreements can
be found at:
http://www.mountainviewcollege.edu/business/computing/Documents/1Procedures%20for
%20Obtaining%20and%20Maintaining%20Software.pdf

CALCULATING COST

College Computing Services will maintain software that has been selected for DCCCD-wide
use. In the case of departmental software the user department will be responsible for
budgeting for upgrades after consulting with College Computer Services personnel.

18
 SECTION 3: SUPPORT
BACKGROUND, REQUIREMENTS,
RECOMMENDATIONS

Last Updated 8-2012

IT SERVICE PLAN PROTOCOL
GOAL: To p r o v i d e technical s u p p o r t f o r t h e i n s t r u c t i o n a l a n d
a d m i n i s t r a t i v e processes and to support the instructional and administrative
functions required for student success.

BACKGROUND

During spring 2000, College Computing assumed support for all computing operations of the
college. The objective of College Computing is to provide consistent high quality support
and maintenance for the educational and administrative networks.

Because the college operates as a part of a larger multi-unit organization a significant amount
of standardization is required. The DCCCD has adopted guidelines for network operations
and for the tracking and license verification of software. Mountain View College supports
and adheres to DCCCD policy.

PURPOSE

The purpose of this plan is to establish and publicize formal service protocols for responding
to technology failures affecting teaching and learning.

ESTABLISHMENT OF SERVICE PROTOCOLS

The College Director of Business Operations, College Computing and the Staff of Mountain
View College, in coordination with DCCCD IT, DCCCD Strategic Planning Committee,
and the MVC IT Planning Committee, establish these Service Protocols for requesting,
obtaining, and documenting service.

FORMAL SERVICE CONTACT POINTS AND PROCEDURES FOR INITIATING SERVICE

Request for service is initiated by sending an e-mail to MVC DATA. The service request
should include the location of the equipment, contact person, and description of the needed
service if known. Because the technical staff may be out of the service area for extended time
working in labs and offices phone-in requests may not be received as quickly as e-mail
requests thus causing a delay in response time. For emergencies, a direct request to Heronn
Harrison or Denny Sakawat is encouraged. A follow-up e-mail should be sent by the phone
requestor as soon as possible to document the request.

HOURS OF OPERATION FOR THE DEPARTMENT

The normal hours of on-site operation for MVCs College Computing are 7:30 a.m.8:00
p.m., MondayThursday, Friday 7:30am to 5:00 p.m., and 8:30 a.m.3:00 p.m. on Saturday.

20
EMERGENCY AFTER- HOURS CONTACT POINTS AND PROCEDURES

Emergency after-hours contact with technical staff is by cell phone. The numbers are listed
with the Evening Office and the Police Department, or you can call the individuals voice
mail where at the end of the message a cell phone number is provided. Emergencies are
defined as technical problems effecting entire educational labs in use when technical staff is
not on campus. Non-emergency situations affecting a limited number of computers, printers,
or locations other than educational labs should use the normal procedures for initiating
service.

FORMAL PROCEDURES FOR THE PERFORMANCE OF SERVICE BY THE IT DEPARTMENT

The service protocols are publicized in a variety of ways: electronically to the entire location
via e-mail and Intranet, and hard copies of the protocols are made available to each division.

Frequently Asked Questions (FAQs) for DCCCD-Wide services (Student E-Mail,

eCampus, and Triple I) are posted on the DCCCD Web site with links accessible from the
Location Web sites. Locations will post FAQs highlighting their technical support contact
procedures and may opt to highlight their unique services.

EVALUATION AND IMPROVEMENT

Periodically, a Computer Use Surveys are administered to Faculty, Administrators,

Professional Support Staff, and students of Mountain View College. The purpose of these
surveys is to gauge the effectiveness of Mountain View Colleges technical support, to gain
information for the college Institutional Effectiveness program, and to provide information
for technical planning. The goal of the surveys is to promote continuous improvement of
location services. The results of the latest surveys are posted on the Mountain View College
Institutional Effectiveness WEB site.

A Help Desk service-tracking software, is installed at Mountain View College. This program
allows monitoring of patterns of computer use and service. The primary intent is to assist in
identifying technical strengths and weaknesses within our college. Information collected
should aid in identifying equipment replacement and training needs.

A REAS OF RESPONSIBILITY

The following tables identify DCCCD and Mountain View College areas of responsibility.
An X in more than one area means that the responsibilities are shared.

IT Services of the DCCCD

External
IT Service MVC DSC LeCroy
Providers
Telecommunications/Firewall X X
Colleague X X
Web Services/eConnect X X X

21
GroupWise X X
Student E-Mail X X
Administrative Server Backup X
AntiVirus X X

22
 LAN/WAN/Internet Availability X X X
Infrastructure Projects
X X X
(i.e. Educational Backbone Project)
Accuplacer X X
Library Services/III Millennium X X
Facility Max X
Resource25 X X
SAS X X
ERS X X X
Distance Learning X X X
ECampus/Blackboard 9 X X X

Platforms/Operating Systems/Applications X X

IT Services of Mountain View CollegeOn Campus

W60, W48,
College CAD Educational
IT Service W49 LSC
Computing Lab Labs
Complex
Maintains Administrative Server X
Installs Administrative Software on
X
Desktop
Maintains Educational Server(s) X X
Educational Server Backup X
Installs Educational Software on Desktop X X X
Campus Infrastructure Projects (i.e.
Server Room Project, Electronic Classroom X
and Lab Development)

IT Services of Mountain View CollegeOff Campus

College
IT Service-Off Campus
Computing
Maintains Educational Server(s) X
Educational Server Backup X
Installs Educational Software on Desktop X

PRIORITIZATION OF SERVICE
The priority grid below is used to establish priorities for the repair of the network
and computer equipment serving Mountain View College students and staff. Although it
will be used as a guide when conflicting technical problems arise, it is expected that all
requests for service will be handled in timely fashion. If conflicting emergencies cause
delays in response to a request, College Computing will notify the requester.

Lower priority is given to technology not part of the common base. Support of such
technology is often contracted as a separate maintenance item with contracted support
providers. College Computing will assist in identifying support providers.

23
 Type of
Priority Priority Technology Group(s) Priority Types of Technology
Situation/Activity

Emergencies/ Common Base-

1 1 Educational Labs 1
Infrastructure Educational

Common Base-
2 Break/Fix 2 Library-Entire System 2
Administrative
Registration/
Non-Common Base-
3 Rollout 3 Counseling/ 3
Educational
Financial Aid
Non-Common Base-
4 Upgrade 4 Faculty 4
Administrative

5 Periodic Maintenance 5 Administrative

6 Student Life

Library-Individual
7
Stations

24
STAFFING
Tim Soyars........................................College Director of Business Operations
Denny Sakawat (FT)........................Sr. IT Manager
Tai Tran (FT)....................................Network/Systems Specialist IV
Pete Hernandez (FT). ......................Network/Server Support Specialist II Charles
Drakes (FT).........................PC Support Specialist III
Earl Hector (FT)...............................PC Support Specialist I
Rodney Jackson (FT)........................PC Support Specialist II Shawn
Northrop ...............................PC Technician II
Steven Faught.PC Technician I
Heronn Harrison..IT Support Clerk

HOURS OF OPERATION
Denny Sakawat .................................8:00 to 4:30
Tai Tran ............................................8:30 to 5:00
Pete Hernandez.................................8:30 to 5:00
Charles Drakes..................................7:30 to 4:00
Earl Hector ........................................12:00 to 8:00 M- Th & 8:00 to 4:30 F
Rodney Jackson 11:00-8:00PM,T-F & 8:30 to 3:00 Saturday
Shawn Northrop7:30 to 4:00
Steven Faught.8:00 to 4:30
Heronn Harrison..8:00 to 4:30

25
Site Links
DCCCD IT Council
https://dsc3.dcccd.edu/intranet/dcccd/dpc

DCCCD IT Planning Committee

https://dsc3.dcccd.edu/intranet/dcccd/itpla
n/

MVC Accountability/Responsibility Matrix.

https://dsc3.dcccd.edu/intranet/dcccd/itplan/Common%20Base%20Minimum%20Standards%202008-2010.pdf

DCCCD Hardware and Software Standards

https://dsc3.dcccd.edu/intranet/dcccd/itplan/2008-2009/CommonBaseMinimumStandards2008-2010.pdf

MVC Budget P lanning & Considerations.

http://www.mountainviewcollege.edu/business/computing/Documents/2MVC%20IT%20Budget%20Philosophy
.pdf

MVC Hardware Inventory.

https://dsc3.dcccd.edu/intranet/dcccd/itplan/Common%20Base%20Minimum%20Standards%202008-2010.pdf

Procedures for obtaining and maintaining software licenses

Agreements
http://www.mountainviewcollege.edu/business/computing/Documents/1Procedures%20for%20Obtaining%20an
d%20Maintaining%20Software.pdf

DCCCD Policy concerning Computing and Information Systems: Rules for

Responsible Computing
https://www1.dcccd.edu/catalog/ss/computer.cfm?loc=6

Student Code of Conduct

http://www.dcccd.edu/cat0102/ss/conduct.htm

26