Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
For an immediate response please call the Disputes team directly on: 0345 6090 712
( Debit Card ) or 0345 6039 952 ( Credit Card ), they will happily begin your
claim.
They are available 08:00 - 18:00, Monday to Friday, excluding public holidays.
Alternatively I can begin the dispute on our chat today. The process can take
anytime up to 45 minutes and you will need to remain on the chat whilst I complete
the dispute as I need to fill out a detailed form for it to be processed and it
does require a lot of information.
I will check all the necessary information with yourself including details of the
transaction and also your personal contact information as we will need to contact
you about this dispute.If the chat is ended before the form is complete, the
dispute will not be processed.
You will then receive a call from us within a few working days about the
transaction you are disputing.
Would you like to receive further communication regarding this dispute query
through electronic means, e.g.
Declaration Forms, Updates, etc.?
Sara at 9:56, Sep 2:
yes please
Niki at 10:01, Sep 2:
Can you tell me what is the name of the person you have in contact with EIG?
Sara at 10:01, Sep 2:
Thomson R
Niki at 10:02, Sep 2:
and what did they tell you?
Sara at 10:03, Sep 2:
they are investigation it at the to see why its ion automatic renewal
Niki at 10:05, Sep 2:
Your disputed transaction will be refunded immediately, within 1 working day
An agent will review your case within the next 7 days
If your case is rejected by the schemes, you will be re-debited (this may take up
to 60 days)
We may contact you through your preferred mode of communication if further
information is required to support your claim
If any further transactions are debited from your account, we will refund
immediately
Niki at 10:05, Sep 2:
Keep trying to resolve with the merchant (you do not need to inform us if you do)
Check your accounts and let us know if weve not refunded any future transactions
If you receive any communication from us please respond as soon as possible along
with the necessary documentation specified therein
Sara at 10:05, Sep 2:
thank you and I appreciate it
Niki at 10:06, Sep 2:
Is there anything else I can help you with?
Sara at 10:07, Sep 2:
no thank you
Agent is typing...
Enter text here