INDUSTRIAL TRAINING REPORT

An Organizational Study of

MAHINDRA & MAHINDRA FINANCIAL SERIVICES LIMITED

&
CUSTOMER SATISFACTION SURVEY ON INVESMENT PRODUCTS

This Industrial Training Report is being submitted in partial fulfillment of the requirements
For the award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

of
BANGALORE UNIVERSITY.
The training has been undertaken by

S.SUMAN REDDY
Reg. No. 09VWCMA091

Under the guidance of

Prof. K. N. GUHA RAVEENDRAN E.K.

Faculty Zonal Head(South),
Alliance Business Academy, Mahindra & Mahindra Financial Services Ltd,
Bangalore Banglore.

ALLIANCE BUSINESS ACADEMY

BANGALORE – 560 076
Batch: 2009-2011
 DECLARATION

I, S.SUMAN REDDY, studying at Alliance Business Academy, hereby state that this industrial training

report titled Organizational Study and Customer Survey in Mutual Fund Department was carried at

Mahindra & Mahindra Financial Services Limited is submitted in partial fulfillment of the requirement

of the Master of Business Administration Program of Bangalore University is an original work carried

out by me under the guidance and supervision of Prof. K.N GUHA faculty guide and that the project or

any part thereof has not been previously submitted for a degree/diploma of any University / Institution

elsewhere.

Date: 14/08/2010

Place: Bangalore

S.SUMAN REDDY

Registrer No.09VWCMA091
 CERTIFICATE

We do here-by declare that the Industrial Training Report titled “An Organizational Study
of Mahindra &Mahindra Financial Services Limited. & Customer Survey in Mutual
Fund Department” has been prepared and submitted by Mr. S.SUMAN REDDY bearing
Reg. No. 09VWCMA091 during the period May - August 2010 in partial fulfillment of the
requirements of the Master’s Degree in Business Administration of Bangalore University,
under the guidance of Prof. K.N.GUHA and RAVEENDRAN E.K.(Zonal Head)
Mahindra & Mahindra Financial Services Limited.

We take the responsibility regarding the authenticity of the information in this report. The
report will be kept confidential and will not be submitted to any other organization.

Date:
Place: Bangalore

Dr. B.V.Krishnamurthy
Executive Vice President, Director, & Principal
 GUIDE’S CERTIFICATE

This is to certify that Mr. S.SUMAN REDDY bearing the Reg. No.09VWCMA091

currently undergoing III Semester MBA of Bangalore University in our Institute has

completed Industrial Training at Mahindra & Mahindra Financial Services Limited and

carried out a project on “Organization Study and Customer Survey in Mutual Fund

Department ”, under my guidance.

Date:
Place: Bangalore

Prof. K.N.GUHA
Alliance Business Academy
ACKNOWLEDGMENT