1. Which is not true for Quality Circle?

a) A small group
b) Voluntary
c) Uses quality control techniques
d) Have members from anywhere in the work area

2. Which statement is not applicable to Quality Circle?

a) Small group
b) Non Voluntary
c) Grass root level
d) For self and mutual development

3. Where was Quality Circle born?

a) USA
b) Japan
c) India
d) Korea

4. Primary aim of quality circle is

a) To solve companys problem
b) To develop people
c) To improve the image of the organisation
d) To motivate people to work

5. Which is not true in Quality Circles concept?

a) Is to improve the image of the organisation
b) Is to solve the problem given by management
c) For mutual development
d) For people to work in teams

6. Which one is not correct? Quality Circle is not

a) For individuals problem
b) A substitute for quality control department
c) For self & mutual development
d) Panacea for all ills

7. Who introduced Quality Circles in Japan?

a) Shigeo Shingo
b) Geinichi Taguchi
c) Junji Noguchi
d) K Ishikawa

8. Which of the following statements is correct?

a) Quality Circle is just a problem solving group
b) Quality Circle is a forum for discussing matters relating to industrial relations
c) Quality Circle is not a forum for grievances or demands
d) QC case study should always result in monetary saving

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9. What is the primary objective of Quality Circle?
a) Keep employees occupied
b) Higher profit
c) Self and mutual development of employees
d) To solve the problem

10. To be members of the steering committee for management cadre it is

a) Voluntary
b) Mandatory
c) Formed by external agency
d) None of these

11. Which one of the following activities of facilitators is not true?

a) Serve as a resource person to the circle
b) Assist in the meeting process
c) Take part in the circle presentation as a member
d) Give correct feedback and encourage QC team

12. Whose responsibility is it to convene a steering committee meeting?

a) Coordinators
b) CEO
c) Leader
d) Facilitators

13. Whose job is it to handle requests for formation of new circles in an

organisation?
a) CEO
b) Steering Committee
c) Facilitators
d) Coordinator

14. Which among the following roles of top management is not true?
a) Serving on the steering committee or Quality Council
b) Reviewing progress of Quality Circles
c) Serving personally as a Quality Improvement Team member.
d) Providing the needed resources for the circles

15. Which of the following role of steering committee is not true?

a) Should see that Quality Circle activities become a way of life in the organisation
b) Should attend management presentation by Quality Circle
c) Should give positive and corrective feedback to the Quality Circle
d) Should not attend annual social get together of Quality Circle

16. Cause and effect diagram is

a) Relation between variations
b) Relation between cause and effect
c) Different between causes
d) Relation between two problems
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17. Most preferably Quality Circles should meet:
a) Whenever they need
b) When they are ready
c) Once in a fort night
d) Once in a week

18. Brain Storming is used for idea generation by:

a) Shop Floor Personnel
b) Mangers
c) Politicians
d) All the above

19. In Brainstorming
a) Quality is more important than Quantity
b) Quantity is more important than quality
c) Quality & Quantity both are important
d) Both are not important

20. In a Flow Diagram, What does a rectangle represent?

a) An activity Symbol
b) Decision Symbol
c) Data base symbol
d) Terminal Symbol

21. Decision symbol in a flow diagram is shown by which symbol?

a) Circle
b) Diamond
c) Rectangle
d) Arrow

22. A Rhombus or diamond represents what aspect in a flow diagram?

a) Activity
b) Decision
c) Data Base
d) Terminal

23. The purpose of Pareto analysis is:

a) Identify root causes
b) Distinguish between vital few and useful many
c) Distinguish between vital many useful few
d) None of the above

24. For drawing a Pareto diagram, data has to be arranged in:

a) Ascending order
b) Descending order
c) Any order
d) No order

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25. Cause and effect diagram is used to arrange
a) Actual causes
b) Probable causes
c) Root causes
d) Sub causes

1. d 2. b 3. b 4. b 5. b
6. c 7. d 8. c 9. c 10. b
11. c 12. a 13. d 14. c 15. d
16. b 17. d 18. d 19. b 20. a
21. b 22. b 23. b 24. b 25. b

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