September 2017

Global Digital Transformation Partner

 transcosmos Out sourcing Services
Number of bases: 174 (55 in Japan,
119 overseas across 30 countries)

Back-Office services for Human Resources, Accounting, Sales, DEC Services

Offshore Bases
Ordering, SCM and Design Depts. The best mix of DEC services tailored to each client helps them achieve their goal in BtoC communication
Daqing
Shenyang Combining the domestic nearshore and overseas offshore bases with over such as to build awareness and provide customer support. Ultimately, our end-to-end support enables
10,000 employees, our services streamline back-office operations in clients to boost the value of customer experience in the smartphone age.
Tianjin Benxi Sales, Design, Production, Logistics, Human Resources and Supp Our DEC services help clients optimize operations by leveraging cutting-edge technology and AI to expand sales.
Jinan Dalian Accounting depts. or t Ja
ice for pan Indone
Resear
Changzhou Sales Management Divisions Design & Production Department
e s ac k- Off ources, & Analych
,C s
hin ia, Ca Awareness Purchase Customer Support
as B an Re s a, m
lB s
Hum ounting and

DEC Services
Consul is
Invoicing Product Development
So b o d i a

Suzhou
Shanghai Inspection Supply & Demand
a u
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Acc Sales ting Ad Int

Internet Ad E-Commerce Contact Center
Management etc. Control etc.
g th , S i n
Re
g rin ve ern Ko gap Promotion One-stop Chat & SNS

ionSales E
Guangzhou
Back-Office Operations
d e r t e re
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pa on Or CM Pro ise t a Develop & Operate Website / Apps

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Order Processing Payroll
Shenzhen
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Hanoi Payment Management Expenses Processing etc.

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Manila Japan domestic

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9,300 employees Marketing

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Connect the dots between ad, marketing and sales to

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General Affairs Sales

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Planning maximize business performance by making the most

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Accounting

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China, Thailand and Vietnam of every opportunity.

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Offshore 1,400 employees

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Distribution

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Advertisement Delivers next-gen communication on everyday

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consumer messenger platforms like LINE and

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AI-related Services

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Jakarta Design Support clients in data analysis, including
M a c h in

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unstructured data, and in leveraging AI through

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LINE
Development
Back-Off
Built-in

th Americ
2,900 employees building and operating private DMP.

ar, Laos
Including BPO Centers, Digital Marketing Centers, Support clients in organizing data, selecting models

Client AI

dia
System Development Centers and Design Development and tuning to deploy AI to their communication
Centers
business.

a, and Europe
E-Commerce
Global E-Commerce One-Stop for Japan,
Developmen

Departments
China Of fsho

Online Sales

& Op velopment
North America, Europe, China, South Korea,
System t

l
DMP ni- Channe
ASEAN, India and Latin America

e r a t io n
Japan Regional Bases
Offer E-Commerce One-Stop Services to 49 countries around
Contact Information
the globe including Japan, North America, Europe, China,
Centers Systems South Korea, ASEAN, India, Latin America, etc.. The service

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ranges from sourcing, to operations, to sales, based on clients'

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Support 23 languages e-commerce business and branding strategy.
Sapporo
Largest scale in Asia
Sys ain

Su m O enan

Client
- 25 bases in Japan
&M

Aomori
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with 15,450 workstations

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Sourcing
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Sendai - 37 global bases E-Commerce

On om bal
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with 10,670 workstations Online Sales
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Kawaguchi Utsunomiya
IoT al B

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Including partners and associates

Customer Sales

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Osaka
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Tokyo
Fukuoka Kobe Nagoya Support Japan E-Commerce One-Stop North America China
n

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Center Kita-Kashiwa & Europe
Wakayama
Oita

C
Kumamoto
as

49

Operation
Miyazaki
Fu e
e

Supported languages ic
s

Nagasaki
lf i rv
Singapore Argentina Brazil
23 languages including Japanese, English, llm e
en S
t l d an
Fie
Okinawa Korean, Chinese, Cantonese, Taiwanese, 49 re
Indonesian, Thai, Spanish, Portuguese, German, Co Ko
Con
eting
19,130 workstations un tac &
French, Italian, Dutch, Danish, Norwegian, Swedish, t r ie t Center l e ma r k e se
Including Contact Centers and BPO Centers
Hungarian, Polish, Russian and others. s Te an
Jap
Japan China South Korea Thailand India

23 L s
Malaysia
Omni-Channel Support Service angua uage
Philippines Argentina

Sales
ge s 23 Lang Singapore
Offer superior customer experience by integrating Vietnam Brazil
every communication channel. Specifically, the service Indonesia

integrates traditional channels such as call, fax, e-mail,

website and brick-and-mortar store with new channels
Call Fax E-mail Website Store Smartphone SNS Consumers
such as social media and LINE.

02 03
 Service Network SWEDEN
NORWAY Gothenburg
Oslo Stockholm
Copenhagen
DENMARK Oulu FINLAND
Daqing
Liege Helsinki Toronto
CHINA
BELGIUM Tallinn ESTONIA Beijing Dalian
Shenyang Chicago CANADA
Sapporo Minneapolis
Bletchley Munich GERMANY Tianjin Benxi Seattle
Jinan Seoul SOUTH KOREA Sacramento Denver Beachwood
Basingstoke Kiev UKRAINE Gyeonggi
Okinawa Suzhou Silicon Valley New York
Hakodate London Debrecen Changzhou Seongnam Memphis
Budapest Daegu Los Angeles
UK Sofia
HUNGARY INDIA Hefei Busan San Diego U.S. Research Triangle Park
Noida Chengdu Southaven
Aomori BULGARIA UAE Taipei Daejeon
Grapevine Allen
Wujiang Gwangju
JAPAN Dubai
Guangzhou Shanghai
Austin Dallas
Pune Manila PHILIPPINES
Sendai Shenzhen Hanoi VIETNAM Mexico City
Bangalore
Utsunomiya
Ho Chi Minh MEXICO Medellin Bogota
Kawaguchi Kuala Lumpur Bangkok THAILAND COLOMBIA
Kita-Kashiwa
Kyoto
Nagoya
MALAYSIA BRAZIL
Osaka Tokyo Singapore
Jakarta Sao Paulo
Kobe Yokohama INDONESIA
Fukuoka SINGAPORE
Wakayama Pretoria Santiago
Nagasaki
Kumamoto Oita SOUTH AFRICA CHILE Buenos Aires
Miyazaki ARGENTINA

Japan 55 Bases Global 119 Bases Across 30 Countries

Hokkaido Region Osaka China GuangzhouTensyn Vietnam UK Bulgaria State of Minnesota
Osaka Hommachi Shenzhen
Sapporo Kita-Guchi Northeast China MinneapolisPFS
Osaka ShenzhenTensyn Hanoi BletchleyTCIS SofiaPFS
Sapporo Ekimae Hommachi-Minami
Daqing Ho Chi Minh 1 London
Sapporo Odori-Kita Temma Southwest China State of Ohio
Dalian Ho Chi Minh 2 LondonPFS Canada
Sapporo Odori-Chuo Kyoto Business Office ChengduFineEX BeachwoodPFS
Benxi Ho Chi Minh (TTV) LondonVAIMO
Sapporo Odori-Minami Kobe TorontoPFS
Shenyang BasingstokePFS
Sapporo Odori-Nishi Wakayama South Korea Philippines State of North Carolina
Branch Office North China U.S.
Hakodate Sweden Research Triangle Park
WakayamaKemi Jongro Manila
Tohoku Region Beijing 1 State of California PFS
WakayamaFukiage Seoul City Manila StockholmVAIMO
Beijing 2
Aomori Guro Manila GothenburgVAIMO Los Angeles State of Colorado
Kyushu Region BeijingTensyn
Sendai Hirose Guro CS ManilaTCIS Sacramento DenverDO
Tianjin
Sendai Ekimae Fukuoka Branch Office SeouleMnet Norway Silicon Valley Branch Office
TianjinFineEX Malaysia
Sendai Aoba FukuokaTenjin Kwanak CRM San DiegoDO Argentina
East China Kwanak Finance OsloVAIMO
Kanto Region Fukuoka Tenjin Kuala Lumpur
Jamsil State of New York Buenos AiresEmporio
Miyazaki Aoshima Shanghai 1 Estonia
Shibuya Namyeong
Miyazaki Ekimae Shanghai 2 Singapore New York
Chile
Iidabashi Seongnam
Kumamoto Shanghai 3 TallinnVAIMO New YorkPFS
Komagome Gyeonggi Singapore
Oita Shanghai 4 SantiagoEmporio
Ikebukuro Daegu SingaporeMandate Denmark State of Texas
Nagasaki Shanghai
Shinjuku Gyoen Daejeon SingaporeAnchanto
Shanghai 1FineEX AllenPFS Colombia
Tama Okinawa Region Gwangju CopenhagenVAIMO
Shanghai 2FineEX DallasPFS
Yokohama Busan India MedellnTCIS
OkinawaKoza Shanghai Busan Finland GrapevinePFS
Atsugi BogotaEmporio
OkinawaChuo ShanghaiTensyn BusaneMnet BangalorePFS AustinTCIS
Utsunomiya ShanghaiMagic Panda HelsinkiVAIMO
OkinawaOmoromachi NoidaPFS Brazil
Kawaguchi OuluVAIMO State of Tennessee
OkinawaUruma Jinan Taiwan PuneAnchanto
Kita-Kashiwa JinanMagic Panda
NahaKenchomae MemphisPFS Sao PauloInfra
Chubu Region Taipei UAE Ukraine
NahaTsubogawa Hefei
State of Mississippi Mexico
Nagoya Branch Office NahaAsahimachi Wujiang
KievVAIMO
Indonesia DubaiVAIMO
MSP Okinawa Suzhou Southaven 1PFS
Nagoya Mexico CityInfra
Okinawa IDC Changzhou Jakarta 1 South Africa Germany Southaven 2PFS
Toyota
South China Jakarta 2 Contact Center Services
Kinki Region Jakarta 3 PretoriaVAIMO MunichPFS State of Washington Business Process Outsourcing Services
Guangzhou
SeattlePFS Digital Marketing Services
Osaka Head Office Guangzhou Hungary Belgium
Thailand E-Commerce One-Stop Services
Umeda Guangzhou 1FineEX
State of Illinois Offshore
Nishi-Umeda Guangzhou 2FineEX Bangkok 1 BudapestTCIS Liege 1PFS
Guangzhou 3FineEX ChicagoPFS Sales / Business Development / Other
Higobashi Bangkok 2 DebrecenTCIS/PFS Liege 2PFS

Tensyn / FineEX / Magic Panda / eMnet eMnet Inc. / VAIMO VAIMO AB

PFS PFSweb, Inc. / TCIS transcosmos Information Systems Limited / Mandate Mandate Communications (S) Pte Ltd. / Anchanto Anchanto Pte Ltd / Emporio Emporio Commerce
DO Digital Operative Inc. / Infra Infracommerce / TTV transcosmos Technologic Arts Co., Ltd

04 05
 Sales
Expansion

Integrated Marketing

transcosmos supports our clients' Digital MarketingE-CommerceContact Center Services

Sales Expansion
Sales Expansion through
DEC Services
our various outsourcing services.
Seamlessly connect customer touchpoints via various communication channels through
Certified as Digital Marketing integrating the "Real" and "Digital" world.
Global Leader
* "Marketing BPS" survey conducted by the leading
BPO analyst firm in the United Kingdom,
established in 1998

Identify potential customers & Convert to prospects (Awareness & Promotion)

Convert to customers (Consultation & Purchase),
Integrated Marketing: Build & Operate DMP, Leverage AI DEC Services Convert & Retain Loyal Customers (Customer Support & CRM)
"DECAds", Channel-integrated Communication Services BtoC BtoBtoBBtoBtoC

"DECode", Data Management Platform Services

Smartphone PC & Tablet

Internet Advertisement and Promotion Internet Ads Services

Inventory Internet Sales Webchat SNS Top Page Attract

& Ads Promotion LINE Active Tel Email Support Page Customers E-ticket
Delivery Tool Communication to Store

on
Coup ET
TICK
Develop & Operate Websites DEC Solution Services FOR YOU

Get support, Two-way Talk and ask for Do it myself Visit store Join events
Get the best deals communication support anytime
anytime, anywhere

SMS TICKET

Social Media Social Media Services check!

Seamless Customer Experience

LINE Integrated Services for LINE Accelerating marketing Innovation
DEC (Digital Marketing, E-Commerce and Contact Center)
integrates the "Real" and "Digital" world and delivers
various high-dimensional services for business to consumer
communication
DEC service framework accelerates clients' marketing
innovation through providing integrated services
Research & Analytics and Consulting Analytics Services and Consulting Services
Smartphone everyone's touchpoint -
expands and connects networks
Seamlessly supports every consumer communication
channel including website, contact centers, chat, bot,
e-ticket and more
The latest smartphone services support ever-increasing
touchpoints between clients and consumers

E-Commerce One-Stop Global E-Commerce One-Stop Services

06 07
 Sales Sales
Expansion Expansion

Integrated Marketing Integrated Marketing: Build & Operate DMP, Leverage AI

Deliver a new value of marketing via chat AI and machine learning analyze channel-integrated data and autonomate communication

"DECAds", Channel-integrated "DECode", Data Management Platform Services

Communication Services transcosmos's unique DMP (Data Management Platform) continues to "evolve" using AI. DECode
Through connecting clients and customer touchpoint via chat, "DECAds" delivers one-stop support ranging from enables integrated communication starting from the smartphone by integrating collected data via
"Digital Marketing", to "E-Commerce", to "Customer Care", all aimed at realizing "full-funnel communication", multiple channels whilst applying machine learning and other cutting-edge technologies and new
an integrated communication concept covering customer acquisition, purchase support and after sales support. media.

Increase sales Customer support Challenge 1: Data Integration Challenge 2: Visualization Challenge 3: Autonomation
Integrate & manage website, Visualize customers via AI, BI Autonomate & optimize
e-commerce and external data and machine learning by connecting to MA & bot, etc.

Compare Deepen Outcome Questions Convert

Awareness
& Consider understanding & Action & Concerns into fans
Aggregation Services Analytics Services Autonomation Services
(collect, accumulate and integrate data) (analyze, predict and visualize data) (API link, autonomate and optimize)

AI, machine learning,

First party data (own data) analysis and BI tool Ads
Smartphone Chat
Ad network & DSP

SNS & Community

Ads
Visualization Machine learning
Customer attributes Delivery history & Autonomation Statistics
Website CP master
Product master
Member management

Ads response history

Purchase history Store master

CRM

Apps & Websites

Social Media Social Media Email & message delivery
and response history
Website & app access log
Push notice & message
Sensor & app access log
Chat & IVR
E-Commerce Website Inquiry (call log, etc.) & support history

Questionnaire & interview data

Call & Email

SNS & Community

Contact Center

Third party data Marketing Research

Questionnaire & Poll

Interview & MROC

Strengthen communication
Build engagement between consumers
and clients
Solve users' challenges and boost their interests in clients'
services by offering more valuable information on services that
ads cannot deliver, via the right communication channel at the
right time
Boost customer engagement by collecting and analyzing voice
of consumers to optimize targeting accuracy as well as ad content
Improve brand image Multi-channel DB integration support
Boost consumer recall, affinity and Aggregation Services
appetite for the brand transcosmos's extensive experience in digital marketing,
e-commerce and contact center outsourcing services as well
Increase brand recall, affinity and motivate the users to take as know-how on research and analysis help clients implement
action by responding to chats integrated marketing across multiple channels
Evaluate the ads performance by comparing with regular Offer fully-developed DB environment for centralized data
banner ads, TV commercials, etc. management by collecting and aggregating customer attributes,
comments and behavioral history via a variety of channels
Set link to external systems
(API link, autonomation and optimization)
Autonomation Services
Streamline operations and enable clients to have a dialogue
with their customers putting the customers first, anytime,
anywhere by setting links to external systems including
autonomation tool, chat and bots on messaging apps
Help clients achieve autonomation by optimizing and tuning AI
and system settings, putting additional value on human touch

Create a new value of ads
Improve return on ad media
Further improve return on ad budget by maximizing the ads'
value through leading ads visitors to chat
Improve the efficiency of ads delivery by categorizing users' chat
responses in order to re-approach only the right users based
on their category
Connect data with our unique DMP
Leverage chat data
transcosmos's DMP, "DECode" connects chat data with other
various data to perform deep-dive customer analysis and
reporting
Deep-dive analysis on aggregated data offers new findings that
help clients develop new marketing initiatives
Machine learning and visualization support
(data analysis, prediction and visualization)
Analytics Services
Identify target customer segment and build and tune prediction
model by using "DataRobot" and other tools to learn and analyze
collected and aggregated data through leveraging machine
learning
transcosmos analytics, a team of specialists, supports highly
advanced analytical tasks as required
Support clients' digital transformation
AI-related Services
Help clients deliver AI-based, next-gen communication by
leveraging auto-reply technologies like chat-bot as well as
cutting-edge natural language processing such as voice
recognition and text summarizing

08 09
 Sales Sales
Expansion Expansion

Internet Advertisement and Promotion

Support clients' marketing strategy by leveraging cutting-edge ads technology

Internet Ads Services

With our cutting-edge solutions that leverage the latest ad technology and our 5 ads
operational bases in Japan, transcosmos offers global support for businesses' marketing
activities that have become ever more complex, with a myriad of different devices and media
in addition to evolving ads technology.

Our unique services combining chat and ads Next-gen promotion connecting the digital and real world
Chat Ads O2O Marketing Services
Invite users from ads to chat. Communicate and deliver the Support clients to boost store traffic, provide customer support,
Communication
Strategy Media Planning Operation Analysis Optimization right information for each user, solve challenges they face, promote sales and convert visitors to loyal customers by
boost their interests in clients products and services and making the most of every customer touchpoint in the digital
ultimately achieve high user engagement world including ads, chat, SNS, as well as developing apps
Chat Ads and websites
Development to Operation
Communication Strategy

Performance Verification
Social Ad - Promotion
O2O Marketing Expand awareness and promote store visits via online ads

App Marketing
SEM
Display Advertisement
Ad Creative
Ad Technology
Global (Inbound)
Comprehensive Solution Leveraging the Cutting-Edge Technology
End-to-end support for social promotions ranging
from planning to analysis
Social Ads
Propose the optimum solution for clients to overcome
challenges they face in running Facebook, Twitter and LINE
promotions
Technology-based marketing strategy and PDCA cycle
Ad Technology
Optimize deliverability and targeting accuracy by using
programmatic media buying with a focus on DSP. Optimize
data analysis and customer communication by utilizing DMP
Develop operation plan and strategy for search engine
(SEM and SEO)
Search Engine Marketing
SEM (listing ads) and SEO (Search Engine Optimization)
specialists develop operational plan and strategy, making full
use of the latest ad technology. Maintain high-quality services
with the largest-scale operational framework in Japan
to Optimization
Data Analysis
One-stop support for customer acquisition, data analysis
and monetization via apps
Apps Marketing
Propose the best solutions to the challenges businesses face
such as increasing installs and expanding sales. Our dedicated
team maximizes clients' apps revenue by providing comprehensive
apps marketing support including media planning and operations,
ad performance analysis, DMP-based user analysis, and app
user behavior analysis
Perform quantitative and qualitative analysis on challenges
that website, apps and social face
Data Analysis
Offers data-driven marketing support. Using analytics tools
like Google Analytics and our unique LP optimization package
"DoLPhin", our dedicated team sets KPIs, deploys tool and
delivers analysis reports to help clients operate PDCA cycle
smoothly
Support media strategy, focusing on the smartphone
Display Ads
Focusing on the smartphone, a team of 150 media strategy
planners develops multiple customer touchpoint-oriented
media strategies including video and infeed ads, and helps
clients solve the challenges they face
- Communication
- Find new customers Support user communication via chat and SNS
Invite ad visitors to chat and ask questions adequate for each - Development
visitor to convert them from inactive to active users. The
service also enables clients to approach and re-advertise to Develop apps and websites
target users by categorizing them based on their chat responses
- Analysis and Assessment
- A new way for marketing research
Leverage DECAds as a new way for marketing research. Analyze KPIs set for both digital and real world to support
Find new, valuable information by asking ad visitors simple O2O marketing
questions naturally before they land on clients' websites
- Report on users' footprint from ad, chat, to action
Our report visualizes ad performance by analyzing
chat-communication history and browsing data, in addition "Gotcha!mall", a platform which connects consumers with
to numeric KPI results
stores and brands, serves customers in Japan and ASEAN.
Using a capsule toy gimmick, the platform optimizes its
digital coupons for each individual customer and drives their
"store visits, purchases and re-visits"
One-stop services ranging from photo and video shooting
to editing. High-quality, high-speed production
Studio Compass our photo studio
Opened within our Shibuya main office, the studio is ready to
Develop and improve creatives logically by leveraging data
shoot videos with special equipment
Offers green screen setting, an optimum way to replace the Creative Methods
real background of a video with a digital background
In-house video shooting capability ensures high-quality, Our unique performance improvement methods are established
flexible and speedy development of creatives according to through developing and validating creatives by using statistics
clients' requests and psychology
Improve ad performance swiftly and effectively
Photo studio
Extensive track record in improving performance of creatives
Utilizing psychology, Golilla Develops creatives by listening
develops creatives logically to the voice of customers
Effectively validates the performance Ensures high-speed PDCA
Makeup room of creatives using statistics cycle using statistics

Website promotions with a special focus on visitors Develop creatives and execute initiatives tailored to clients'
from Asia ad menu

Global (Inbound) Ad Creative Logically assesses the value of Effectively validates massive
creatives volume of creatives
Propose localized marketing strategies best suited for each Our staff with a wealth of expertise and a proven record in
market that only we can offer by utilizing our global bases as developing creatives across all industries develops the optimum
well as prominent local media - including social media - DSP creatives and initiatives for various types of ad menu, including
and ADNW feed-ads

10 11
 Sales Sales
Expansion Expansion

Develop & Operate Websites Social Media

Deliver one-stop services for integrated marketing ranging from strategy planning Maximizing the value of social media
and operations, to performance verification

DEC Solution Services Social Media Services

transcosmos offers end-to-end support for clients integrated marketing strategies with the largest transcosmos experts in various service domains ranging from consulting, creatives, app development,
service framework in Japan. Leveraging our proven know-how built upon supporting over 600 clients marketing and promotion, operation and monitoring, to research and analytics work as a team to
every year, transcosmos helps clients perform effective and competitive marketing. help clients make the most of social media.

Comprehensive service for LINE

Provide comprehensive service for LINE
Research
Initial development design Content Create basic content ranging from opening and operating
and analysis
Operational design Develop and maintain application
Develop Strategy Creation
Clarify challenges LINE official accounts, customer support
Link with owned media to CRM strategy
Develop communication strategy
Consulting &
Develop website strategy Application
Website analysis Develop system strategy Development
Collect and analyze log Multi device
compatibility
Verify total performance O p t i m i z e Fa c e b o o k a n d I n s t a g r a m a d s
Develop website
operation through leveraging "social gear
Stockholm Oulu Ads+", the PR management system
improvement plan Tianjin Sapporo
Verification

Oslo Helsinki

Developmen
Develop operation
Social Media
Gothenburg Tallinn
improvement plan Copenhagen Kiev Osaka Tokyo Social analysis desk Social media ads
Create campaigns Provide HubNami, a tool which benchmarks
Ad-hoc analysis
Services
Fukuoka Nagoya
Initiatives to build engagement and reports other companies' social media
Research operations
Okinawa
Make & Marketing
concept
Pretoria
Planning Analysis Promotion
Define requirements

t
Manila
Contracted
production bases
Shibuya Social Media Center
Design website
Jakarta Ho Chi Minh
Onsite production bases
Design system
Develop and use guideline Coding
Develop and apply operational design
Operation
Programming
Renew website Verification
&
Operation
Maintain and update system Operation Apps development Monitoring
Monitoring and reporting
Tablet solutions
Research community

Support developing website and systems Solve clients' business challenges,
to maximize performance regardless of industry or scale
Website Development Services Integrated Marketing
Plan, design and create page flow and content optimum for clients'
business requirements, leveraging our diverse know-how and
Implementation Services
the extensive proven record of developing websites for over 600 Select and propose the best solution for each client's specific
companies every year challenges from a variety of service offerings including MA,
CXM, CRM, CMS, e-commerce system and more. Our
Develop websites that are compatible with variety of devices experienced staff help clients implement solutions
with different screen sizes while balancing usability and
operational efficiency - Implement marketing solutions
Support clients to design and implement "Adobe Marketing
Cloud" and "Salesforce Marketing Cloud" that enable marketing
automation and cross-channel campaign management
Create total solutions to leverage social media
Consulting Services
Support clients in opening various media accounts, designing
communication strategy and developing documents and
guidelines to help clients meet their objectives in social media.
Propose, execute and evaluate the performance of social
media marketing plans that are aimed at expanding clients
fan base, all in one go
Create contents, develop and maintain applications
Content Creation and
Operate content to build close communication with fans
Operations and Monitoring Services
Our dedicated facilitators post information that include selling
points to boost fan engagement
Collect keywords on Twitter, actively communicate with fans
and expand the power of positive word-of-mouth
Provide graphic repor ts by benchmarking the clients'
performance against competitors
Analyze big data and leverage the findings for marketing

- Implement CMS and develop e-commerce system
Deliver highly cost-effective operations and A packaged solution for implementing the best CMS based on
visualize challenges
clients' business scale, needs and operations. The solution
proposes and develops e-commerce websites for Japan and
Website Operations and abroad, as well as operates web infrastructure
Analytics Services
Build the best operational scheme for each client by combining
onsite, nearshore, offshore and outsourcing to streamline
operations whilst reducing costs Digitalize operations to improve productivity and avoid risk
- Operations consulting
Tablet Solutions Services
- Center operations
Electronic applications from tablet
- Ensures highly secure environment, even used for credit
card applications
- 7 days a week support center available
- Receive purchase order for tablet
Application Development Services Research and Analysis Services
Effectively deliver valuable information on social media by Design rules for collecting Voice Of Customer (VOC) data
writing attractive content that maximize the power of social from social media and perform text mining
media accounts whilst offering the optimum creatives for Mine customer and POS data, analyze websites and SNS
each media. Develop and maintain smartphone apps according
to clients' needs
access logs, perform text mining on VOC as needed, and
integrate the results
Report the results of analysis and encourage clients to utilize
the findings and the PDCA model for future improvements
Provide comprehensive support ranging from promotion
planning to performance evaluation
Marketing and Promotion
Support Services
Deliver highly sophisticated operations
services by utilizing Facebook insights.
Our "social gear Ads+" delivers and
optimizes Facebook ads for clients
The social listening capabilities of "Sprinklr", an integrated
social management platform, improves Twitter ad operations
by collecting and analyzing Twitter data

12 13
 Sales Sales
Expansion Expansion
Certified as 2017 GOLD partner
for LINE Business Connect Partner Award program

LINE Research & Analytics and Consulting

Propose total solutions to leverage LINE-based services Grow fan base and improve revenue by integrating, analyzing and utilizing big data

Integrated Services for LINE Analytics and Consulting Services

transcosmos helps clients communicate with their customers through operating LINE official transcosmos consultants and data scientists integrate big data collected via every customer
accounts and running LINE-based marketing promotions by leveraging all available LINE solutions. touchpoint and perform research and analysis as well as implement solutions. Based on the
results, we help clients grow fan bases and improve revenue by developing marketing initiatives,
We offer extensive LINE-based services ranging from customer support to one-to-one marketing. boosting contact center customer satisfaction as well as improving contact center operations.

LINE-based Promotion
Solve CRM and marketing related challenges Support implementation and utilization of the
LINE Official Account Sponsored Stickers LINE Business Connect by utilizing Big Data latest information technology

Others
Increase friends!
LINE
Open official account
Top performing LINE agency
LINE Official Account Opening and
100
BUSINESS Research and Analytics Services Solution Services
CONNECT
Plan and execute the optimum research and analysis per Support implementation and utilization of the latest BI & AI
API each objective and challenge tools and DMP
- Research on product & service recognition level and U & A
(Usage and Attitude)
- Digital content access analysis and usability survey
Friends Good Friends Real Friends Best Friends
- Promotion & campaign performance evaluation
- Customer satisfaction (CS) and Net Promotor Score
(NPS) survey
Send valuable - Call monitoring and mystery call
Deepen and grow friendship! Convert friends to fans!
information to friends! - Customer segmentation (RFM, cluster analysis, etc.)
- Prediction model development (decision tree, logistics
Customer data + LINE
regression, etc.)
LINE LINE - VOC analysis (call reason analysis, KPI variation factor
Business
analysis, etc.)
Support implementation and utilization of key research
DB
and analytics tools
Send sponsored stickers Connect Business DB with One-to-one communication Offer one-stop services for various types of data and methods
Run gift campaign friend's LINE account - Survey (postal mail, call, website, round table, visits, etc.)
Membership registration to Send segmented coupons
- Interview and behavior monitoring
business's smartphone website and recommendations
- MROC and insight community (build and operate internal
monitoring process)
- Access log and website traffic flow analysis (website,
smartphone, censor, etc.)
- Desk research and heuristic analysis
One-to-one marketing between LINE business account and - Data mining and text mining
customers via LINE Business Connect - Social listening
- Global research

Operations Services DECAds Connect Edition

Delivers simple, clear and customer-centric communication by
Plan content and design delivery scheme to meet clients' combining bot auto-reply and operator services on LINE talk
objectives such as increasing sales and boosting customer
engagement Delivers recommendations and coupons tailored to each
customer based on their LINE friend profile
Offer comprehensive support for operating a LINE account Run data-driven, scientific PDCA cycle
such as developing creatives like rich messages and rich Realizes highly personalized customer communication by
menus, and developing analytics reports connecting clients' systems with LINE Consulting Services 100% subsidiary specializes in research and analysis
Boost customer satisfaction by leveraging LINE solutions Support improving contact center operation and training

LINE Customer Connect - Diagnose contact center's current status

Improve corporate image and win fans
LINE Sponsored Stickers and
Direct Stickers Services
Our dedicated LINE sticker design team has an extensive
record creating various popular stickers
Develop attractive and simple stickers by focusing on standstill
and moving of character designs whilst considering actual
situations where stickers are used, and analyzing user mindset
AI automatically replies to customer inquiries on LINE talk,
using a pre-developed knowledge base
Serving customers when necessary, using stickers and emoji,
our operators make customers highly satisfied
"Call to LINE, LINE to Call" connects call and LINE seamlessly,
providing support via the optimum channel, meeting
customer needs
Support businesses' internal communication
- Improve contact center customer satisfaction level and
quality of response
- Strategic call monitoring service, "QICTO"
- Improve inbound and outbound sales process
- Improve talk scripts and operational kits
- Improve performance evaluation system, education and training
- MO3 CRM optimization service
transcosmos analytics overview
Over 60 consultants and data scientists collect and analyze
various data. The company supports improving customer
satisfaction and expanding sales, through combining its
Support development & operation of centralized DB extensive know-how on data with the latest IT.

Original character design service is also available

"LINE WORKS LINE for Business -" Services
Enable businesses to use LINE, the everyday communication
channel, for their internal communication in a secure environment
Offer end-to-end support ranging from implementing the
Deliver ads to customers that only LINE can reach service to managing mobile devices
Joint venture between transcosmos and LINE
LINE-based Promotions Services
Develop an effective and efficient ad operations method and
propose ad menu and plans that are tailored to each client's Offers diverse solutions and services that build better and
strategy to reach customers stronger a relationship between businesses and users through
Maximize ad performance by utilizing our proven record in leveraging LINE's platform user base and transcosmos's
developing and testing infeed creatives sales and development capabilities
environment and research & analysis desk
Books by transcosmos analytics
- ID integration and name matching for multiple DB. Design
DataMart
- Support DMP (Data Management Platform) implementation
and utilization
- Support MA (Marketing Automation) implementation and
utilization
- Support BI (Business Intelligence) implementation,
development, and utilization
- Extract list, using BI and automate reporting process
- Design KGI and KPI, build and operate monitoring process
- Develop and operate process for VOC collection, analysis and
utilization. Provide education and training sessions
- Plan, develop and operate company internal monitoring process
and fan community

14 15
 Sales Sales
Expansion Expansion
transcosmos named FIVE STAR SERVICE PROVIDER High Performance Award
by TMALL, the largest online marketplace in China, for
its superior e-commerce operations -- eBay Korea

E-Commerce One-Stop

transcosmos supports our clients' overseas business development

Global E-Commerce One-Stop Services

transcosmos provides e-commerce one-stop services ranging from sourcing, to operations, to
sales in 49 countries including Japan, Europe, the United States, China, South Korea, ASEAN,
India and Latin American countries according to the clients' e-commerce and brand strategy.

Global E-Commerce One-Stop Services

Clients Sourcing Operation Sales Consumers
Kita-Kashiwa
E-Commerce One-Stop Center Japan
E-Commerce
One-Stop Center
U.S. Japan
Number of members: 8.5 million A digital native apparel brand
Japan's e-commerce mail order website from the West Coast
Strength of One-Stop CenterOperational Excellence
EU

transcosmos realizes seamless communication in operational processes and improves

"Operational Excellence" through centralizing e-commerce operational functions in One-Stop E-commerce shopping mall E-commerce website for Sake Delivers
Center. We execute "Real-Time Marketing" to streamline sales and marketing processes to the home of masterpieces Japanese drinks around the globe

expand clients' sales in this dynamic market while rapidly improving operational processes
from consumers' perspective to optimize "Customer Experience" China's largest e-commerce mall
China

Cross-border e-commerce website targeting Chinese market

Company A Photo Shooting Area

China's major e-commerce retailer
China's largest apparel
e-commerce support company

E-Commerce Website
Development & Operation Area
South
China Singapore Korea South Korea's largest e-commerce mall
Research & Analysis Area

Customer Care Area

Philippines Vietnam
The Philippines and
Number of members: 2.5 million
Thailand's largest
Vietnam's largest daily
Web Promotion Area daily deal e-commerce
deal e-commerce website
Thailand website

Order Taking & Inventory

Company B Management Area Malaysia
Number of stores: 6,500 Number of members: 2 million
Malaysia's largest e-commerce mall

Merchandise Sorting
& Storage Area Singapore
Major e-commerce retailers in ASEAN

Picking & Packing Area Indonesia

Argentina Brazil Indonesia's largest apparel e-commerce website

Receipt of Gift
India
Merchandise Packaging India's largest e-commerce retailers
Area
Merchandise
Receiving Area
Company C
Argentina Colombia
Latin America's Latin America's Latin America's
e-commerce largest leading
one-stop e-commerce e-commerce
Returned Merchandise Merchandise Shipping Area Chile Uruguay services company marketplace retailer
Merchandise Measuring Shipment
Storage Area Area
Delivers superior
and attractive Brazil Latin America's
Japanese products e-commerce Brazil's leading
to global market one-stop e-commerce retailer
Mexico services company

16 17
 Sales Sales
Expansion Expansion

Global E-Commerce One-Stop Network E-Commerce One-Stop

We secure sales space in major e-commerce malls, websites and retailers around the world by aggressively
Service Coverage
partnering with and investing in players focusing on the growing e-commerce market. transcosmos provides
clients' products and services in 49 countries around the globe through closely working together with Japan Japan China South Korea Taiwan
prominent local e-commerce outsourcing companies. Asia Indonesia Thailand Philippines Vietnam
Singapore Malaysia India

North U.S. Canada

Number of members: 8.5 million A digital native apparel brand America
South Korea Philippines Japan's e-commerce from the West Coast
mail order website Latin Argentina Chile Colombia Uruguay
America Brazil Mexico
South Korea's largest e-commerce mall Number of members: 3 million
The Philippines' largest daily deal UK Germany France Spain
e-commerce website Italy Holland Sweden Denmark
E-commerce shopping mall E-commerce website for Sake Finland Norway Switzerland Poland
Sweden the home of masterpieces Delivers Japanese drinks Europe Belgium Austria Greece Portugal
around the globe Ireland Romania Hungary Luxembourg
Bulgaria Slovenia Lithuania Latvia
Estonia Cyprus Malta Slovakia
Czech Republic Croatia
European e-commerce
system solutions company

U.S.
Argentina
India
Vietnam Chile
The leading e-commerce
one-stop services company in Colombia
Europe and the United States
India's largest e-commerce retailers Number of members: 2.5 million Uruguay
Vietnam's largest daily deal
e-commerce website

China
Brazil Mexico
Latin America's
e-commerce one-stop
services company
China's largest e-commerce mall Thailand Latin America's e-commerce
one-stop services company

Cross-border e-commerce
websites targeting Chinese market Number of members: 1.5 million Latin America's
Thailand's largest daily Brazil's leading e-commerce retailer
largest e-commerce
deal e-commerce website marketplace

Wholesales and distribution company Singapore

targeting major Chinese e-commerce retailers
Latin America's leading
e-commerce retailer
Malaysia Delivers superior and
E-commerce fulfillment company,
having sales channels with e-commerce Major e-commerce
China's major e-commerce retailers attractive Japanese products
retailers in Singapore, as well as retailers in ASEAN
to global market
in India and ASEAN countries
Malaysia's largest e-commerce mall
with 6,500 stores and
A leading fintech player offers payment
2 million members Delivers "Gotcha!mall", a platform which
China's largest apparel platform including mobile POS terminals Sells and operates Facebook
connects consumers with stores and brands,
e-commerce support company and mobile wallets for retail and logistics and Instagram ads around the globe
in Japan and ASEAN
companies in Asian countries

China's e-commerce fulfillment

and distribution company
Indonesia

Delivers effective omni-channel marketing Using a capsule toy gimmick (mini vending Optimizes Facebook ads /
China's leading digital agency Indonesia's largest apparel solutions such as ads, coupons, loyalty machine), drives consumers' "store visits, Instagram ads utilizing "social gear
e-commerce website points and chat by leveraging payment data purchases and re-visits" via their smartphones Ads+", the ads management service

18 19
 Sales Sales
Expansion Expansion

Global E-Commerce Platform Provided Global E-Commerce One-Stop Services

by the transcosmos Group (Per Country / Region)
Selection of One-Stop E-Commerce Services optimized for each country's e-commerce market. Each client can
Integrated E-Commerce Platform transcosmos eCommerce HUB select from diverse e-commerce business strategies to fit its needs such as entering e-commerce market by
itself, executing cross-border e-commerce business from Japan or commissioned sales through transcosmos's
Global e-commerce shopping malls
e-commerce channels.
Amazon *
Store Front Call Tracking
System * Amazon is a trademark of Amazon.com, Inc. or its affiliates System Local
e-Ticketing system
Chatbot platform transcosmos Provides
E-Commerce One-Stop Sell on Local E-Commerce Malls /
transcosmos's eCommerce HUB is Sell on Clients' Local
Services
an integrated e-commerce platform E-mail marketing E-Commerce Websites
engine
that is filled with over 50 years of IT
outsourcing operational excellence. Marketing
Omni-channel
marketing engine
Order
eCommerce HUB seamlessly links Automation Payment system Management Local
System System
the systems required for e-commerce
business at real-time. Moreover, the Sell on transcosmos's

Clients' Products
platform satisfies clients' diverse Local E-Commerce Websites
Social login

Consumers
needs by closely integrating logistics, BI and Analytic Tools
payment, advertising and all other Process
Management
essential services. System transcosmos Distributes & Local

Global delivery network

Sells Clients' Sell on Local E-Commerce Retailers'
Digital Apply
System
Products via our Websites via transcosmos's E-Commerce
Warehouse E-Commerce Channels
Management Wholesales / Distribution Channels
Yamato
Transport System

Cross
Border
One of the Best E-Commerce One Stop Services European E-Commerce Sell on transcosmos's
Companies in Europe and the United States Solutions Company
Cross-Border E-Commerce Websites
PFSweb VAIMO
NASDAQ listed PFSweb, the leading e-commerce one-stop VAIMO is an e-commerce support company specializing in
services company in the United States, offers one-stop services e-commerce solutions development for the "Magento"
ranging from developing e-commerce systems to promotion, in
addition to providing fulfillment and customer support services
e-commerce platform. Since its formation in 2008, the
company has launched over 400 e-commerce websites.
For the Japanese Market
Japan
from its own warehouse and back-office support services VAIMO has been awarded by Magento as the leading
including payment processing. In 2008, PFSweb formed a e-commerce solution partner in EMEA (Europe, the Middle transcosmos sells clients' products via our e-commerce channels such as "Nihon Chokuhan", "Fujimaki
strategic solution partnership with Salesforce Commerce Cloud East and Africa) region. In addition, it has sales and Department Store", and "Sake Tora", in addition to providing one-stop services ranging from market research and
(formerly Demandware), and has a track record of providing development websites in Sweden, the United Kingdom and analysis, e-commerce website development, operations and sales promotion and to fulfillment.
services for over 40 companies in Europe and the United States. South Africa. Utilizing development resources in Kiev
PFSweb also provides e-commerce solutions utilizing global (Ukraine) and Tallinn (Estonia), VAIMO develops about 100
Local
standard e-commerce platforms, including Oracle Commerce, websites annually for clients in Europe and the United
Magento, SAPhybris and IBM WebSphere Commerce. States with over 150 developers. Sell on Local transcosmos provides one-stop services ranging from market
E-Commerce Malls / research and analysis,e-commerce website development, operations
Sell on Clients' and sales promotion and to fulfillment
Local E-Commerce
Websites

Local
Japan's E-Commerce Mail Order Website

transcosmos Wins the First Sells clients' products via mail-order and

Clients' Products
Sell on e-commerce to its 8.5 million members.
"Magento Gold Partner" Certification in Japan

Consumers
transcosmos's
Local E-Commerce
transcosmos has been certified as the first Japanese "Magento Gold Solution
Websites E-commerce shopping mall the home of masterpieces

Partner", a partner well-versed in providing implementation support including Sells attractive Japan-themed
e-commerce website planning, design and development, and operation on products only available here
"Magento", the e-commerce platform used by over 250,000 online stores
around the globe. transcosmos works on planning, designing and developing
Cross
e-commerce storefronts and develops systems to build multi-language Border
E-Commerce Website for Sake Delivers Japanese Drinks Around the Globe
e-commerce websites, leveraging our global offices located in the Philippines, Sell on
Indonesia and Vietnam. Furthermore, we will support e-commerce website transcosmos's
o p e r a t i o n , l e v e r a g i n g t h e k n o w - h o w w h i c h VA I M O g a i n e d t h r o u g h Cross-Border Delivers superior Japanese Sake
E-Commerce to consumers in Japan and abroad
implementing and operating "Magento" for 400 websites.
Websites

20 21
 Sales Sales
Expansion Expansion

For the Chinese Market For the ASEAN Markets

China ASE AN

transcosmos has been providing services in China for 20 years, accumulating vast experiences with e-commerce transcosmos supports clients' e-commerce business entry into ASEAN market, with strong partnerships with top
operations for over 50 companies. Through strong partnerships with major Chinese businesses, we support clients' players in the market and our know-how accumulated by the local subsidiaries in Thailand, Indonesia, Vietnam,
e-commerce business expansion considering Chinese culture and characteristics. the Philippines, and Malaysia.

Local transcosmos provides one-stop services including marketing research, Local Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore
analysis, e-commerce website development, operations, sales promotion,
Sell on Local E-Commerce
and fulfillment Malls / Sell on Clients' transcosmos provides one-stop services including marketing research,
Sell on Local China's Largest E-Commerce Mall Local E-Commerce analysis, e-commerce website development, operations, sales promotion,
E-Commerce Malls / Websites and fulfillment
transcosmos named FIVE STAR SERVICE
Sell on Clients' PROVIDER by TMALL as e-commerce operations
Local E-Commerce service provider, recognized for its superior Local The Philippines and Thailand's Largest
Websites service capability and collective strength.
Daily Deal E-Commerce Website
transcosmos is the one and only Japanese
Clients' Products

company which won five starts.

Consumers
Local China's Leading Wholesale and Distribution Company for E-Commerce Retailers MetroDeal sells clients' products on the No.1
daily deal e-commerce website which has 3 million
Sell on Local Distributes clients' cosmetics and other www.metrodeal.com
E-Commerce Retailers' members in the Philippines and 1.5 million
products to e-commerce retailers including members in Thailand.
Websites via transcosmos's
E-Commerce Wholesales / JD.com, Jumei and Yihaodian.
Distribution Channels
Vietnam's Largest Daily Deal E-Commerce Website
Cross Sell on transcosmos's Cross-Border E-Commerce Websites
Borde r
Sell on
transcosmos's Cross-border sales of clients' products to HOTDEAL sells clients' products on Vietnam's
Cross-Border the Chinese market. No.1 daily deal website which has around 3.1
E-Commerce Websites Sell on million unique monthly users and 2.5 million
www.hotdeal.vn
transcosmos's members.
transcosmos Group's E- Commerce Outsourcing Companies Local E-Commerce
Websites
China's largest apparel
China's e-commerce fulfillment and Malaysia's Largest E-Commerce Mall
e-commerce support company China's top 3 media
distribution company, covering
Offers O2O initiatives by connecting buying digital agency
almost entire mainland China
online store with brick-and-mortars

Clients' Products
Lelong.my sells clients' products on e-commerce

Consumers
www.lelong.com.my
mall which has 6,500 stores with 2 million members.

Major Achievements in China

Indonesia's Largest Apparel E-Commerce Website

BERRYBENKA sells clients' products on Indonesia's

largest apparel e-commerce website which carries
berrybenka.com over 500 brands.

For the South Korean Market

South Korea Local
E-Commerce Fulfillment Company Having Sales Channels with
transcosmos has been providing contact center, direct mail and field service including E-Commerce One-Stop E-Commerce Retailers in Singapore as well as India and
ASEAN Countries
Services to over 100 major companies in South Korea for 14 years. Now, we are the largest independent BPO
vendor in South Korea. E-commerce fulfillment company with sales channels to e-commerce
Sell on Local retailers in various parts of ASEAN, including Flipkart and Snapdeal,
transcosmos provides one-stop services ranging from market research E-Commerce Retailers' India's two major firms, and Lazada and Qoo10, the ASEAN's leading
Clients' Products

Local
and analysis,e-commerce website development, operation, and sales Websites via retailers.
promotion to fulfillment transcosmos's
E-Commerce
Consumers

Sell on Local South Korea's Largest E-Commerce Mall

Wholesales /
E-Commerce Malls / transcosmos has received "High Performance Distribution Channels
Sell on Clients' Award" from eBay Korea, operating company
Local E-Commerce of Gmarket, for our contribution to overseas
Websites sales business for Gmarket, South Korea's
www.ipkart.com www.snapdeal.com www.lazada.sg www.qoo10.sg
largest online shopping mall.

Cross Cross-Border E-Commerce Website Targeting ASEAN Market

Major Achievements in South Korea Borde r

Sell on
transcosmos Opened "KATE Online Shop", transcosmos's
Cross-Border
Kanebo Cosmetics Korea Co., Ltd. E-Commerce Website for the South Korea Market E-Commerce Websites Cross-border sale of clients' products into ASEAN market.

22 23
 Sales Sales
Expansion Expansion

Services for Europe and the U.S. Markets Cross-Border E-Commerce

U.S. EU

transcosmos provides support for clients' e-commerce business entry into Europe and the United States market with a strong partnership with
PFSweb, the e-commerce one-stop services company which has operational experience with over 150 companies in Europe and in the United
States and VAIMO, the e-commerce system solutions company with experience of designing e-commerce websites for over 400 companies.
Sell on Local E-Commerce Malls /
Cross-border e-commerce market value was 795.6 billion yen in FY 2015; in 2019, it is expected to exceed the
maximum of 2.3 trillion yen, which is 3 times as much (from "FY 2015 Market Research pertaining to Electronic
Commerce Business" by Ministry of Economy, Trade and Industry). In addition, due to the popularity of internet
and improvement of logistics infrastructure in ASEAN countries as China Plus One, the ASEAN market is

Consumers
Local
Products

Sell on Clients' Local E-Commerce Websites expected to grow rapidly.

Clients'

transcosmos provides one-stop services including marketing research, analysis,

e-commerce website development, operations, sales promotion, and fulfillment transcosmos's Cross-Border E-Commerce Channels for Japan, Europe and the U.S., China, and the ASEAN Markets

transc osmos provides cross - border e- commerce websites for Japan, China, and the ASEAN market and sells
transcosmos Group's E-Commerce Outsourcing Companies high- quality products to local consumers

One of the Best E-Commerce One-Stop European e-commerce

Services Companies in Europe and the United States system solutions company Japan to China Japan to the Philippines and Thailand Japan to Vietnam
The largest company in e-commerce one-stop services industry in the United States, A Swedish e-commerce system solutions
listed in NASDAQ. In addition to providing fulfillment service with its own warehouse company with a track record of developing
and back-office services such as customer support and payment processing, the e-commerce website on "Magento", the global
company provides wide range of services from developing e-commerce systems to standard open e-commerce platform, for over
system operations for over 150 clients. The total working space is approximately 400 companies. The winner of 2015 EMEA
193,000 square meters, equivalent of approximately 4.1 times the size of Tokyo (Europe, Middle East and Africa) E-Commerce Japan to Singapore Europe and the U.S. to China Japan to Global
Dome which boasts the largest seating capacity in Japan. Partner Of The Year Award.

Major Achievements in Europe and the United States

Unique sales approach, leveraging local subsidiaries' expertise in business practices in respective market
Provides Comprehensive Support for Understanding the local market, transcosmos sources products that meet local needs and executes effective branding & marketing
VAIO Brand PC to Enter the U.S. Market initiatives to expand sales.
Pipeline with prominent local sales channels
Leveraging prominent local cross-border e-commerce sales channels as well as its own, transcosmos maximizes sales volume for
Exclusive Distribution Rights for its clients.
"SIXPAD" in Europe International logistics, leveraging E-Commerce One-Stop Center
transcosmos's E-Commerce One-Stop Center realizes the optimum international logistics for consumers around the globe, capitalizing on
its expertise in international logistics including customs, laws and regulations, delivery scheme, etc.

Services for Latin America Markets Cross-border e-commerce business operations

Argentina Chile Colombia Uruguay Brazil Mexico Provides end-to-end services from e-commerce website development and operation, order management, customer support
to international logistics, capitalizing on its know-how on international e-commerce business operations.

Local
Sell on Local E-Commerce Malls /
Sell on Clients' Local E-Commerce Websites
transcosmos provides one-stop services including marketing research, analysis,
e-commerce website development, operations, sales promotion, and fulfillment transcosmos's Cross-Border E-Commerce Business

Sell on Local E-Commerce Retailers' Websites via Domestic Supplier Global Seller
Local Market Market
Clients' Products

transcosmos's E-Commerce Wholesales / Distribution Channels

Consumers

Latin America's E-Commerce One-Stop Companies

Product Sales Agreement
The companies offer store opening support on MercadoLibre, the largest marketplace, and LINIO, Production Consumers
the leading e-commerce retailer in Latin America, as well as on Brazil's major e-commerce Sales
websites including Submarino and Cnova.
Seller
Cross-Border E-Commerce
Sales Channels
E-Commerce
Manufacture Website
Operations Orders
www.mercadolibre.com www.linio.com www.submarino.com.br www.cnova.com/en Distribution
Company
Local Delivery

Major Achievements in Latin America

Production
Factory
Warehouse Bonded Zone /
Free Trade Zone

Warehouse Free Trade Customs

Zone Office

24 25
 Cost
Reduction

Back-Office for Human Resources, Accounting and Sales depts

transcosmos supports our clients' Optimize operations cost by improving clients' indirect operations processes

Cost Reduction
Cost Reduction through
Back-Office Services
our various outsourcing services.
transcosmos helps clients shift their resources from indirect operations to direct operations
through optimizing processes and costs of various indirect operations including those in
critical functions.

Sourcing Payment
Management Management

Corporate Back-Office
Sales Accounting
Client

Sales Back-Office
Payment
Payroll
Brand Human
Back-Office for Human Resources, Management Order
Management Resources

Accounting and Sales depts Back-Office Services Purchasing

Management
Dealership Outsourcing
Management Administration
Management
Application
Production Management
Management
Sales Information
Confirmation Systems
Product Customer
Management Support

Ordering and SCM SCM Back-Office Services

Document Solution
New Contract Insurance Payment &
Screening

Housing & Construction Designing,

Construction Back-Office and
BIM Implementation Support & Operation
Machine Designing, Built-In Development and
Back-Office for Design & Production
Support Desk,
System Operation & Maintenance,
Building Infrastructure Services
Optimize process and cost of mission-critical tasks
Corporate Back-Office Services
Provide comprehensive back-office support for corporate
functions such as accounting, human resources, and
administration departments
Optimize cost by leveraging shared services and offshore
Engineering Services and nearshore BPO centers
Realize further cost reduction in clients' subsidiaries and
shared departments
Support ID verifications and system registration for obtaining
"My Number" under secure environment
Wide range of support for incidental and indirect
IT Outsourcing Services operations of marketing and sales activities
Efficiently support creating various
documents under a secure environment
Document Solution Services
Services for insurance industry
Provide comprehensive back-office support for signing new
contracts, maintaining registered data and collecting payments
Provide high quality, affordable services to digitalize medical
certificates and medical check-up forms by utilizing
clients' system
Services for credit cards, credit sales, and leasing industry
Our dedicated team supports end-to-end process from
application (including credit and error checking) to
cancellation with a short delivery time by utilizing our
operational system, which is built on our proven know-how
Services for distribution industry and new businesses
Provide comprehensive back-office support for registration
and data maintenance* process for loyalty membership cards
and new power providers

IoT and Multi-device lifecycle Sales Back-Office Services * Data maintenance: Procedures to update registered information such as name,
address and bank account, during the contract term
Provide comprehensive back-office support for sales
related tasks
Conduct BPR and identify focus tasks for sales department.
Drive shifting time and efforts from indirect tasks to making
proposals and closing deals
Contact Center Contact Center Services Provide comprehensive support for sales and back-office tasks
for stores, dealers and franchises
Centralize support desk and improve convenience for the
customers
In the social security business area, we support policyholders
in obtaining "My Number" under a secure environment

Offshore Offshore Services

26 27
 Cost Cost
Reduction Reduction

Ordering and SCM Housing & Construction Designing, Construction Back-Office and BIM Implementation Support & Operation

End-to-end support for SCM-related operations Deliver one-stop support for end-to-end process ranging from planning to
follow-up after sales
SCM Back-Office Services Building Infrastructure Services
Leveraging our know-how on order fulfillment operations for various products, transcosmos transcosmos offers extensive, end-to-end outsourcing services ranging from sales to
delivers highly productive, high quality back-office services including receiving orders,
follow-up after sales for clients in the housing, building equipment, and electric power and
balancing supply and demand, arranging shipments, and collecting payments,
via improving clients' complex operations that tend to rely on individual skills. telecommunications industries.

SCM, Sales and Logistics Departments Electric Power and

Ordering
Enter order data
Receive EDI order
Correct EDI error
Valued Confirm & manage
Clients delivery date
Change & cancel order
Negotiate with customers
Check & confirm inventory
Notify best-before date
Distributors Quotation
Estimate
Receive application
Check & register application
Respond to inquiry,
Customers trouble shooting,
system support
Housing Building Equipment Construction Telecommunications
Supply and
Demand Adjustment Delivery Adjustment Billing and Collection Design support Design support BIM Design construction
Pre-contract basic plan, perspective Basic design drawing and back-office
implementation design drawing Implementation assessment
Stock & order Process deliveries Acceptance inspection and house exterior plan
Working drawings and as-built drawings Design modeling FTTH, wireless networks, electricity
& billing Detailed design plan after contract
Inventory check Returns Count components and create a Preliminary estimate and Data extraction and integration and pipeline facilities
Adjust inventory Manage delivery Request for reissue production estimate Construction modeling Relocation construction design
Factory working budget
Strength calculation report and
Placing orders & collection Revenue recognition Various back-office services for Construction process simulation Trunk cable design operations
component cost estimate
Respond to inquiry, Shipping instruction AR management renovation, etc.
3D modeling of components, etc. Tool training Various applications
trouble shooting, Change master Develop sales statistics Software support desk As-built drawings
system support Special shipment Record AP Platform for energy saving Sales back-office Application development support, etc. Construction process management
calculation and nonstructural design Estimates Construction component ordering
Notify best-before date AP management
(residential and non-residential) Process management system operation
Returned item processing AP statistics Building envelope calculation
Primary energy consumption Perspectives and presentation boards Wiring diagram system registration
Process order forms Respond to inquiry,
GIS facility information management
calculation Product inquiries, etc.
Cancellation trouble shooting, Various housing performance System helpdesk, etc.
Payment management system support applications and BELS application BIM
Supplier support
Respond to inquiry, Object functional design
Quantity calculation, structural
trouble shooting, calculation, structure drawing etc. Object weight-saving
system support Object construction, etc.
Preparation of various applications Construction planning back-office
Construction Vendor information management (vendor information on inspected completed work quality)
back-office Labor safety documents Construction photo documentation Various tablet solutions, etc.

Optimize order fulfillment center cost, quality and productivity
Full Outsourcing Services for
Order Fulfillment
Review and optimize order fulfillment process ranging from
processing incoming orders via various tools like EDI and
FAX, to checking inventory, to managing delivery
Optimize complete process by performing industry specific BPR
Develop operational scheme which does not rely on individual
skills by leveraging our unique operations support tool which is
developed through our know-how built upon our extensive track
record
Support payment management ranging from invoicing, to
collection, to reconciliation
Account Receivable Collection
Services
Support clients in managing complex payment-related
operations including acceptance inspection, invoicing and
collecting account receivables
Ensure service quality by utilizing our operations support tool
which visualizes the specific characteristics of each business
partner whilst standardizing the process
Offer platform which supports high performance-homes Support extensive processes in the building
equipment industry
Services for Housing Industry
Comprehensive support ranging from basic design, to detailed
Services for Building
design, to production design Equipment Industry
Respond to owners' inquiries whilst ensuring safety to enable Develop proposal and estimation for products and respond to
clients to focus on their core business inquiries from wholesalers
Develop system infrastructure including business systems and
Comprehensive support ranging from basic design, detailed
building component DB design to production design
For builders, deliver platform services that specialize in
Convert product design data to 3D production data
calculating energy savings, developing various housing
performance applications and creating structural designs Create various functional design data to build BIM objects for
construction products

Optimize operations in electric power and

From receiving and registering shipping and delivery orders, Optimize costs by developing standardized order fulfillment telecommunications industry IT+BPO services offer extensive support ranging
to managing warehouse and delivery data process and introducing volume-based charge system from design to construction

Delivery Management Services
Receive orders for delivery, transportation, shipping and
storage, respond to delivery-related inquiries and manage
delivery information
With knowledge of the entire business process, develop
required documents such as invoices and bill of lading, and
optimize application procedures
Integrated Order Fulfillment
Services
Prepare, build and maintain facilities and resources required
for order fulfillment including IT equipment, network
infrastructure, business application and work area
Our optimized standard order fulfillment process enables
clients to shift to new environment swiftly
Volume-based charge system optimizes operational cost
Services for Electric Power and
Telecommunications Industry
Offer designing and construction back-office services for
FTTH, wireless networks, electricity and pipeline facilities
Organize and improve operations whilst optimizing operational
costs by leveraging our BPO centers
The services include tasks in system infrastructure area, such as
developing original tools including building family and functions
Services for Construction Industry
Innovate and streamline operations for designing and
construction
One-stop support for business process transformation with
BIM
A mix of various tablet solutions and construction back-office
services enable clients to boost productivity at the construction
site as well as to focus on their core business

28 29
 Cost Cost
Reduction Reduction

Machine Designing, Built-In Development and Back-Office for Design & Production Support Desk, System Operation & Maintenance, IoT and Multi-device lifecycle

End-to-end support ranging from product designing and development, Support business's digitalization at optimum costs with our one-stop services
to all related operations ranging from implementation to utilization of IT and systems
Engineering Services IT Outsourcing Services
transcosmos provides diverse support services for clients in the manufacturing industry, Leveraging our know-how built upon our extensive service record, transcosmos offers
including design, development, manufacturing, and customer service by leveraging our comprehensive support from the best service base for each client to help them
know-how in design built upon a proven record. Ultimately, we help clients boost their strengthen their competitiveness by utilizing IT.
competitiveness in the global market.

Reform Area Creative Area

Strategy
Back-Office for Design and Production

Front-loading
Brand strategy
Concurrent engineering Device

Design & Built-In Development

Technology strategy
Quality & Environmental certification
Product concept
(server, PC, smartphone, tablet, IoT device)
Centralized information management
New technology development
& Traceability Financial Cost HR Payroll Labor Customer Dealer Sales Order Taking Production Purchase Order Asset Inventory Logistics
Accounting Calculation Management Management Management Management Management Management Management Management Management Management Management Management Management

Process
Manufacturing Product
Packaged Application & Business Application
Industry
Infrastructure
Operation Area Visualization Area (firewall, load balancer, server, network, OS, database)

Planning Designing Development Maintenance Operations Support desk

Project management Blanket product development contract
Execution

Technical document Mechanical design & Build-in development Current status survey Business process design Application Development Application maintenance Application monitoring Inquiries
IT strategy planning Application designing Infrastructure development Infrastructure maintenance Infrastructure monitoring Receive applications
System & Product verification 3D model, drawing and analysis Execution planning Operations designing Systems Inspection Infrastructure update IoT device monitoring Kitting
CAD & PLM operation and maintenance Coding Infrastructure designing Operations Inspection Infrastructure operations Asset management &
configuration management

Support visualizing various processes for product design Provide flexible and stable development framework Provide the optimum helpdesk which matches with business Improve business efficiency by providing support from
user's perspective with fully understanding the business
Design Services Built-In Development Services Support Desk Services
Provide contracted design services for derived models and Support design development, operation check and functional Provide wide-ranging support from implementation planning
System Operation and
variations of each model testing and verification in built-in development business area and training for business operation system and ERP to Maintenance Services
Provide wide range of services from design, to analysis, to Guarantee customer's quality requirements by setting up helpdesk services
Detect early signs of defects and failures by daily monitoring
assessment for press molding and resin parts operational framework which supports development process Propose effective solutions based on our business expertise, and data analysis
Support designing various design data (3-dimensional model for automobile industry and is in compliance with fully understanding the context of the inquiries coming from
functional safety standards agents and dealerships The services include monitoring, performing primary isolation
modeling, 2-dimensional drawing) when failure is detected, troubleshooting and onsite support,
Provide the optimum support for each industry and business under various environments such us on-premises and cloud
from the user's perspective
Prevent operational errors and improve operational efficiency
Provide multi-language, 24/7 service by combining onsite by standardizing monitoring process and implementing
and centers automation tools
Optimize process and cost Support effective use of essential IT tools for Provide 24/7 services by combining onsite and centers
product development
Back-Office Services
for Design and Production Engineering IT Services
Support implementing and operating PLM to centralize information Appropriately manage and analyze diversified
Support obtaining various certifications required for devices and data along with widespread IoT
manufacturing business
Provide training and support for various engineering tools Offer ever increasing devices effectively and securely
Support improving productivity by collecting, accumulating,
including CAD and PDM
Support building and operating system infrastructure to
IoT Services Lifecycle Services for Multi-Devices
analyzing and leveraging information scattered around Provide end-to-end support from managing, to collecting and
various departments streamline design tasks One-stop services ranging from procurement, to kitting, to
analyzing, to leveraging the devices and data operations management for multiple devices including PC,
Outsourcing service for design associated tasks such as Comprehensive support for all devices from monitoring to tablet, smartphone and more
developing technical documents, various standards and management
manuals, leveraging our centers in Japan and abroad Manage assets, configuration information, and critical
Provide services that meet the business needs by leveraging information to ensure security, along with device information
industry insights, accumulated through our proven record in Support time-consuming operations such as developing
business helpdesk, system operation and maintenance master image, verification after OS and application updates,
services etc.
Organize collected data and provide only the valuable data
by leveraging BI tools

30 31
 Cost Cost
Reduction Reduction

Contact Center Offshore

Deliver contact center services that optimize and maximize Ensure service quality equivalent to that of Japan at an affordable price
the value of customer experience

Contact Center Services Offshore Services

As customer behavior and mindset continues to diversify, contact center customer transcosmos's offshore resources provide high-quality, affordable services in Japanese
services become ever more critical. transcosmos helps clients build and operate for clients in Japan.
strategic contact centers that support dialogue with their customers via various
communication channels.

Users transcosmos Clients

Non-voice Daqing
support Shenyang

Digital Tianjin Benxi

Marketing,
Jinan Dalian JAPAN
Data
customer support,
corporate planning
CHINA
Chat, SMS, Email DB Changzhou Shibuya
analysis In Shanghai
and Support page Data including customer, contact, bound Suzhou
orders & purchases and VOC Out Guangzhou
Consulting
bound
Our unique call tracking system. Build systems Shenzhen
with a short delivery time even for large-scale Services
Hanoi
projects, by using our extensive template
Analysis Field THAILAND Manila

Main center Bangkok Ho Chi Minh PHILIPPINES

VoiceCloud Social
VIETNAM
CTI

CTS Onsite
Jakarta
INDONESIA
Centers
Sub centers

TEL Cloud-based Support non-core, back-office tasks Support multi-channel in Japanese

Our voice platform seamlessly connects nearly 17,000
workstations across 27 bases in Japan and abroad to provide
efficient services for our clients.
Back-Office Services Customer Support Services
*Our service framework, utilizing main and sub-centers, ensures adequate, Provide one-stop support for back-office tasks in accounting, Vietnamese, Chinese and Japanese operators provide support
stable operations during peak and off-peak seasons as well as in case of
emergency, and serves as BCP measures. human resources and administration departments in Japanese via multi-channel including call, e-mail and chat
Enable sales department to focus on their core tasks by Optimize cost by leveraging Japan domestic and offshore bases
providing support for creating sales report, managing
customer and product information, making various application
forms, making arrangements, managing contracts, creating
quotation and processing expenses Deliver quality development services equivalent
Support diversified channels Support implementation and operation of to or surpassing that of Japan
Reduce cost and improve productivity by leveraging our
communication channels
Digital Communication Services
offshore bases Application Development Services
Offer non-voice services for smartphone users on top of
Platform Services Support various development services for website, smartphone
traditional contact center services to support diverse, apps and others
Process mass data at low cost
essential channels Contact center platform Conduct end-to-end project management from design,
Chat operators and chat-bots offer non-voice services which supports customer communication Document Solution Services development to system testing. Our dedicated quality
management team offers high-quality service which meets
Help clients increase sales and boost customer satisfaction Digitalize and encrypt reports and personal information Japanese quality standards
documents by cooperating with data centers in Japan that are
compliant with security guidelines recommended by FISC Sign laboratory contract with us and we provide overseas
(The Center for Financial Industry Information Systems) production and maintenance bases for our clients. Our dedicated
engineers that are well-versed in Japanese development process
Decrypt the encrypted data and perform data entry in offshore provide services in the dedicated development environment which
bases with the operational framework which matches with the is built on organized infrastructure
task volume
Support designing contact centers that meet the business Provide services in China, South Korea, ASEAN, Develop high-value systems, flexibly accommodating the
objectives Europe and the U.S. Recompose the reports and documents into divided digital clients' needs, using hybrid solutions that mix agile with
data to prevent identifying the original personal information traditional waterfall method
Contact Center Consulting Services Global Contact Center Services during the data entry process
Visualize contact center's missions and identify challenges Provide high quality contact center services across the globe
Rebuild and create ideal contact centers by developing by utilizing our accumulated know-how Realize cost reduction while securing
Support 23 languages with 60 bases and 26,000 workstations Build framework for global website operation high quality design tasks
improvement plans
Develop and apply quality management criteria and the cycle in Japan and abroad
Website Operation Services Design and Development Support
Provide multi-language contact center services for increasing
foreign visitors to Japan by leveraging bases in Japan and Services
abroad Build cost efficient framework while securing quality by
cooperating with Japan domestic bases for multi-language Provide wide-ranging supports for construction industry, including
translation, website development and verification consulting for design and development, sales promotion, design
and development, production and construction
The services include building 24/7 operational framework
Realize both quality and cost reduction by performing mass
Offer English support desk services design tasks in offshore bases under transcosmos's management

32 33
 Global
"Singles Day", November 11th, 2015 transcosmos named FIVE STAR SERVICE
PROVIDER by TMALL, the largest online
E-commerce campaign in China achieved marketplace in China, for its superior
total sales of 220 billion yen with our support e-commerce operations

China

Support clients' global expansion

transcosmos supports clients'

Global Global Expansion with our various Services for the Chinese Market
outsourcing services. transcosmos provides our clients that operate in the Chinese market
with e-commerce one-stop services, contact center services,
digital marketing services and IT outsourcing services, all localized for China.

SWEDEN
NORWAY Gothenburg
Oslo Stockholm System System System System E-Commerce
Copenhagen Digital
Contact Center Development & Development & Development & Development & One-Stop Center
DENMARK Oulu FINLAND Marketing Operation Operation Operation Operation
Daqing
Liege Helsinki Toronto
CHINA Shenyang Chicago
BELGIUM TallinnESTONIA Beijing Dalian CANADA
Benxi Seattle Minneapolis
Bletchley Munich GERMANY Tianjin
Seoul SOUTH KOREA Sacramento Denver Beachwood
Basingstoke Kiev UKRAINE Jinan Gyeonggi
Suzhou Silicon Valley New York
London Debrecen Changzhou Seongnam Los Angeles Memphis
Budapest Daegu
UK Sofia
HUNGARY INDIA Hefei Busan San Diego U.S. Research Triangle Park
Noida Chengdu Southaven Contact Center Fulfillment Contact Center
BULGARIA UAE Taipei Daejeon Allen
Dubai Wujiang Gwangju Grapevine
Guangzhou Shanghai Dallas
Austin
Pune Manila PHILIPPINES
Shenzhen Hanoi VIETNAM Mexico City Beijing
Bangalore Ho Chi Minh
Bangkok THAILAND
MEXICO Medellin Bogota CHINA Tianjin
Jinan
Kuala Lumpur COLOMBIA Suzhou
MALAYSIA BRAZIL Changzhou
Jakarta Sao Paulo Digital System Digital Digital
Singapore Chengdu Hefei Shanghai
INDONESIA Marketing
Development &
Wujiang Marketing Marketing
SINGAPORE Operation

Pretoria Santiago
SOUTH AFRICA CHILE Buenos Aires
ARGENTINA Guangzhou
Shenzhen

transcosmos's Global Bases Partners and Affiliates

Support all kinds of e-commerce channels Provide the optimum web marketing solutions
U.S. (Silicon Valley / Sacramento / New York / U.S. (New York / Seattle / Research Triangle Park / that fit local market
Los Angeles) Chicago / Austin / San Diego / Allen / Memphis / E-Commerce One-Stop Services
Digital Marketing Services
Southaven / Grapevine / Dallas / Minneapolis /
Provide wide-ranging support from store opening to operation on
UK (London) dominant e-commerce shopping malls, including "TMALL", the Provide one-stop services from planning, designing,
China (Beijing / Shanghai / Hefei / Tianjin / Dalian / Beachwood / Denver) largest e-commerce shopping mall in China developing to operating various web marketing activities for
website, campaign website, creatives and smartphone apps
Guangzhou / Shenzhen / Suzhou / Distribute our clients' products, focusing on cosmetics, to
China (Tianjin / Beijing / Shanghai / Wujiang / e-commerce retailers including JD.com, JUMEI and Yihaodian Execute digital marketing activities targeting Chinese before
Daqing / Changzhou / Jinan / Chengdu / Guangzhou / Shenzhen / Jinan) Sell our clients products on cross-border e-commerce websites
and during their visit to Japan to lure them into the
brick-and-mortars. Plan and execute e-commerce marketing
Shenyang / Benxi) South Korea (Busan) Canada (Toronto) such as "JD worldwide", "KJT.COM", and "TMALL Global" services after the visits to promote them to make repeat purchases
South Korea (Seoul / Seongnam / Gyeonggi / Sweden (Stockholm / Gothenburg) Norway (Oslo) Formed capital and business partnership with "Magic Panda",
China's largest apparel e-commerce support company, "Fine
Daegu / Daejeon / Gwangju / Busan) Finland (Oulu / Helsinki) Denmark (Copenhagen) EX", an e-commerce fulfillment and logistics company and
"Tensyn", the leading digital agency in China
Taiwan (Taipei) Germany (Munich) UK (London / Bletchley / Basingstoke)
Indonesia (Jakarta) Optimize IT cost by providing one-stop support
Estonia (Tallinn) Belgium (Liege) for the clients
Thailand (Bangkok) Hungary (Budapest / Debrecen) Ukraine (Kiev)
Vietnam (Hanoi / Ho Chi Minh) Bulgaria (Sofia) Vietnam (Ho Chi Minh) Guarantee quality contact center operations equivalent IT Outsourcing Services
to that of Japan Optimize IT cost by rebuilding clients' IT environment
Philippines (Manila) Philippines (Manila) Singapore (Singapore)
Malaysia (Kuala Lumpur) India (Bangalore / Noida / Pune) Contact Centers Services Provide wide-ranging support from planning, designing,
developing, maintaining to operating the system according to
Provide contact center services via call the system lifecycle
Singapore (Singapore) South Africa (Pretoria) UAE (Dubai)
Proven track record in providing services for over 60 Provide one-stop support for maintenance and operation,
Argentina (Buenos Aires) Chile (Santiago) companies in Chinese market including business application troubleshooting and program updates
Colombia (Medellin / Bogota) Brazil (Sao Paulo) Provide CRM solutions that are effective for analyzing Provide end-to-end support for system infrastructure from
customer trends and marketing data design, development, maintenance to operation
Mexico (Mexico City)
China Services for the Chinese Market
South Korea Services for the South Korean Market
ASEAN Services for the ASEAN Markets
Europe & the United States Services for Europe & the United States
and Latin America and Latin America Markets

34 35
 Global Global

South Korea ASEAN

Support clients' global expansion Support clients' global expansion

Services for the South Korean Market Services for the ASEAN Markets
transcosmos provides our clients that operate in the South Korean market transcosmos provides our clients that operate in the ASEAN market
with contact center services, digital marketing services, e-commerce one-stop services, with contact center services, digital marketing services and e-commerce
direct mail services and field services, all localized for South Korea. one-stop services, all localized for each ASEAN member country.

Taipei transcosmos's global bases

Contact Center
Partners & associates' bases

Business base
Hanoi

Jongro Seoul City Guro Guro CS

Bangkok
Manila
Seoul
Ho Chi Minh
Gyeonggi Business base
Kwanak CRM Kwanak Financial Jamsil Namyon Seongnam

Direct Mail South Korea Kuala Lumpur

Business base Daegu

Daejeon Singapore

Busan Contact Center Business base

Jakarta
Gwangju

Guarantee quality contact center operations equivalent Strongly support e-commerce business expansion in South Korea
to that of Japan
E-Commerce One-Stop Services
Contact Center Services Provide wide-ranging support from store opening to operation on
Provide contact center services via call dominant e-commerce shopping malls, including "eBay", the
largest e-commerce shopping mall in South Korea
Large-scale operational framework having 9 contact centers
Received "High Performance Award" from eBay Korea
with 4,020 staff in South Korea
Provide CRM solutions that are effective for analyzing
customer trends and marketing data Provide one-stop support for direct mail operation ranging
from creating, printing, enclosing to sending the mails
Direct Mail Services
Our operational framework includes large-scale, the latest
Provide the optimum web marketing solutions printing and binding facilities that enable high-speed mass printing
that fit local market
Prevent troubles during printing and enclosing process
Digital Marketing Services through leveraging patented system and workflow. Manage
data in collaboration with our contact centers
Provide one-stop services including planning, designing,
Guarantee quality contact center operations Strongly support e-commerce business expansion
equivalent to that of Japan in ASEAN market
Contact Center Services E-Commerce One-Stop Services
Provide contact center services via multi-channel Sell our clients' products on "MetroDeal", the largest daily deal
e-commerce website in the Philippines and Thailand with 4.5
Provide multi-language services in Indonesia, Thailand, Vietnam
million members
and the Philippines
* Including services provided by our affiliates Sell our clients' products on "HOTDEAL", the Vietnam's No.1
The services include bridge operation for business design and daily deal website having nearly 3.1 million monthly unique
users and 2.5 million members
operational management, utilizing our English and Japanese
bilingual staff Sell our clients' products on "Lelong.my", the largest e-commerce
shopping mall in Malaysia having 6,500 stores and 2 million
members
Formed a capital and business partnership with "Anchanto", an
Provide the optimum web marketing solutions e-commerce fulfillment company having sales channels to
e-commerce retailers across ASEAN, including Flipkart and
that fit local market
Snapdeal, the top 2 companies in India, and Lazada and
Digital Marketing Services Qoo10, the leading retailers in ASEAN

developing, and operating various web marketing activities for
website, campaign website, creatives and smartphone apps
Our specialists, well-versed in the local market, select the
optimum media, plan and execute the marketing plans and
SEM initiatives
Our dedicated staff support store operations
and help expanding sales
Field Services
Provide onsite support for wide-ranging store operations
such as customer support, product explanation, sales
promotion, sales management and running events
Our people are highly talented specialists and are
well-versed in various industries and areas
Support our clients to expand their sales by assigning the
optimum staff and supporting store operations on site
Sell our clients' products on "BERRYBENKA", the largest
Our specialists, well-versed in the local market, select the apparel e-commerce website in Indonesia, showcasing over
optimum media and provide one-stop support for planning,
500 brands
designing, building, developing and operating various web
marketing activities for website, campaign website, creatives
and smartphone apps
Operate "Gotcha!mall", a shopping mall smartphone apps in
ASEAN. Promote "visit, purchase and re-visit" using a capsule
toy (small vending machine) gimmick
Provide services for each county and area from bases in the
Philippines, Malaysia, Singapore, Indonesia and Vietnam
* Including services provided by our affiliates

36 37
 Corporate History
Global

Corporate History
Europe & the United States and Latin America
1966 1975 1995 2005 2010 2015

Support clients' global expansion Launched Global E-Commerce One-Stop

Services which provides e-commerce related
Launched BPO services that

Services for Europe & the United States

support clients' Sales Expansion
in line with the evolution of internet technology
Research & Analytics and Consulting
operations at one-stop, in line with the
worldwide e-commerce market expansion
[Coverage]

and Latin America Markets

Internet Advertisement and Promotion
Smartphone and Website Development & Operation
Social Media
Omni-channel and DMP Development & Operation
49 countries around the globe, including Japan,
Europe and the United States, China, South
Korea, ASEAN, India and Latin America

transcosmos provides our clients that operate across Global E-Commerce One-Stop
Field Service
Global E-Commerce One-Stop Services

the globe with e-commerce one-stop services and contact center services, Telemarketing
BPO Service Expansion (Global)
all localized for each market.
BPO Service Expansion (Sales Expansion)
Established in June
1966 as a data entry
BPO vendor BPO Service Expansion (Cost Reduction)

Foundation of BPO Services

Launched BPO services that support clients' Launched Global BPO services,
Stockholm Cost Reduction in line with utilizing Offshore bases
Gothenburg the evolution of IT [Global Footprints] [Offshore Services]
Oslo Oulu Toronto Back-Office for Human Resources, Accounting and Sales depts North America Indonesia Back-Office for Human Resources,
Ordering and SCM China Vietnam Accounting and Sales depts
Munich Helsinki Beachwood
Liege Housing & Construction Design Back-Office for Construction South Korea Philippines Ordering and SCM
Tallinn Chicago BIM Implementation Support & Operation Thailand Housing & Construction Design Back-Office
Bletchley Copenhagen for Construction BIM Implementation
Basingstoke Seattle Minneapolis Machine Designing, Built-In Development and Back-Office for Support & Operation
London Kiev Debrecen Sacramento Design & Production
Machine Designing, Built-In Development
Denver New York Systems Development
Budapest Sofia
and Back-Office for Design & Production
Silicon Valley Memphis Research Triangle Park
Support Desk, System Operation & Maintenance and IoT Systems Development
Los Angeles Fulfillment Support Desk
Noida Southaven Contact Center Contact Center
Dubai San Diego Dallas Allen Smartphone/Website Design and Operation
Pune Grapevine Telemarketing
Austin
Manila
Bangalore
Mexico
City
1966 June Established Maruei Keisan Center, forerunner of transcosmos July Opened Kyoto Business Office
Medellin Bogota
1974 June Opened Wakayama Office Formed a capital and business partnership with FineEX
1976 September Opened Tokyo Headquarters October Established Daqing transcosmos design development
Supported languages (23 languages)
Japanese Thai Danish English 1979 March Opened Nagoya Office November Formed a capital and business partnership with BERRYBENKA
Spanish Norwegian Korean Portugal Sao Paulo 1980 June Opened Sapporo Office December Established transcosmos Asia Philippines
Swedish Chinese German Magyar Santiago 1981 May Opened Fukuoka Office 2014 March Established transcosmos Vietnam
Pretoria Cantonese French Polish Formosan
Italian Russian Bahasa Indonesia Dutch etc
1982 April Opened Sendai Office April Formed a capital and business partnership with Ookbee
(As of January 2017)
Buenos Aires 1985 June Established transcosmos June Formed a capital and business partnership with Leonis & Co
1989 May Opened San Francisco Office September Established TRANSCOSMOS (MALAYSIA)
transcosmos's global bases Partners & associates' bases 1990 February Opened Los Angeles Office October Formed a capital and business partnership with UNQ
1992 October Listed on the Second Section of the Tokyo Stock Exchange (Shanghai) Supply Chain Management
1995 February Established transcosmos Information Creative (China) November Established TRANSCOSMOS (UK)
Provide strong support for e-commerce expansion Guarantee quality contact center operations
1997 May Established J-Stream Established Simba Digital
in the Europe and the United States market equivalent to that of Japan
September Listed on the First Section of the Tokyo Stock Exchange Established transcosmos Technologic Arts
E-Commerce One-Stop Services Contact Center Services 2000 March Established Skylight Consulting December Established Jinan transcosmos Information Creative
2001 September J-Stream listed on the TSE's Mothers exchange for new ventures 2015 March Established TAKASHIMAYA TRANSCOSMOS
Formed capital and business partnership with "PFSweb," the Provide contact center services via multi-channel
INTERNATIONAL COMMERCE
largest company in e-commerce one-stop services industry in 2002 December Established transcosmos CRM Wakayama
Provide multi-language services in the United States, Indonesia, Formed a capital alliance with SAHA GROUP
the United States, listed in NASDAQ. In addition to providing 2003 October Tokyo headquarters moves to new premises in Shibuya-ku
Vietnam, the Philippines, Hungary and the United Kingdom
fulfillment service with its own warehouse and back-office Established transcosmos artus (former MetroDeal)
services such as customer support and payment processing,
* Including services provided by our affiliates 2004 February Invested in APPLIED TECHNOLOGY
June Formed a capital and business partnership with Shangdong
the company provides one-stop services for clients' e-commerce Offer varieties of delivery options according to the needs of July Formed a capital alliance with transcosmos (Thailand) Ya Nuoda E-Commerce (Magic Panda)
expansion with wide range of services from creating e-commerce clients. The services include bridge operation for business (former MitsiamTele-Services)
Invested in Grand Design
systems to operation. The total working space is approximately design and operational management, utilizing our English 2005 April Established transcosmos assist
193,000 square meters, equivalent of approximately 4.1 times August Formed capital and business partnership with Hotdeal
and Japanese bilingual staff June Established Team Lab Business Development
the size of Tokyo Dome, which boasts the largest seating September Formed capital and business partnership with VAIMO
capacity in Japan Offer services for Europe and the United States from our offshore 2006 January Established transcosmos design development
November Formed capital and business partnership with Anchanto
base in Manila March Established transcosmos China (former transcosmos CC China)
Formed capital and business partnership with "VAIMO", a Swedish Formed capital and business partnership with INTERBASE
e-commerce systems solutions company having experience of 2007 March Established Co-Core RESOURCES
designing e-commerce websites for over 400 companies with April Established transcosmos Information System (Benxi) 2016 February Acquired partial share of Fujitsu Human Resource Professionals
Magento, a world-standard open e-commerce platform. The June Formed a capital alliance with transcosmos DMI Formed capital and business partnership with
company provides strong support for clients' e-commerce (former WEB WORKS) Emporio Commerce (former Emporio Compras)
systems design in Europe and the United States. The winner of September Formed a capital alliance with eMnet
2015 EMEA (Europe, Middle East and Africa) E-Commerce April transcosmos Information System became subsidiary
Partner Of The Year Award by Magento Established transcosmos Field Marketing (former Merlin Information Systems Group)
October Formed a capital alliance with Beijing Tensyn Digital May Established transcosmos online communications
Latin America's E-Commerce One-Stop Services Company
Marketing Technology SOCIAL GEAR became subsidiary
Formed a capital and business partnership with Emporio Commerce
Provides store opening support for e-commerce malls and 2008 August Established transcosmos Information Creative Japan August Formed capital and business partnership with STYLER
websites including MercadoLibre, the Latin America's largest November Established Suzhou transcosmos Information Creative Established transcosmos Taiwan
e-commerce marketplace and LINIO, the leading e-commerce 2009 July CIC Korea and Inwoo tech have merged and renamed as
retailer in the region. Also offers e-commerce one-stop support November Formed a capital and business partnership with Infracommerce
transcosmos Korea
services ranging from e-commerce website development, December Digital Operative became subsidiary
fulfillment, customer service, online marketing to payment in 2010 April Established transcosmos business service outsourcing Suzhou
2017 January Formed a capital and business partnership with Reply
Argentina, Chile, Colombia and Uruguay. 2012 May Established transcosmos analytics
Formed a capital and business partnership with Workshift
July Established Sankei Human Learning Solutions
December Acquired Interpark CS May Formed a capital and business partnership with Soft Space
2013 May Formed a capital alliance with PFSweb Sdn Bhd
June Established transcosmos Indonesia June Established playground

38 39
transcosmos group transcosmos group

Provides field services The leading online MALAYSIA UK Cross-border e-commerce website
B to B Japan domestic through dispatching help advertising company in China "JD Worldwide"
staff and field support members Providing BPO services
Beijing Tensyn Digital Marketing Providing BPO services JD Worldwide
transcosmos Field Marketing Inc. in the United Kingdom
System integration solutions Technology Joint Stock Company in Malaysia www.jd.hk
company, leveraging CAD, www.tcfm.co.jp www.tensynad.com TRANSCOSMOS (UK) LIMITED
GIS and numerical analysis TRANSCOSMOS (MALAYSIA)
SDN. BHD. www.trans-cosmos.co.uk PHILLIPPINES
APPLIED TECHNOLOGY CO., LTD.
A shared services company www.trans-cosmos.com.my THAILAND
www.apptec.co.jp which performs payroll
calculation and attendance Cosmetics and commodities Providing BPO services
management for Fujitsu and distributor for online retailers The largest daily deal
in the Europe and the U.S.
its group companies e-commerce website in the
Malaysia's leading fintech and Asia, supporting 23 languages
UNQ (Shanghai) Supply Chain Philippines and Thailand
Realizes "cross media communication" Management Co., Ltd. company
Fujitsu Human Resource transcosmos Information Systems Limited
at one-stop Professionals Limited MetroDeal Co., Ltd.
youquhui.com Soft Space Sdn Bhd www.misgl.com
CROSSCO Co., Ltd www.metrodeal.com
www.fujitsu.com/jp/group/hrpro
www.softspace.com.my
www.crossco.co.jp SWEDEN VIETNAM
The largest e-commerce European e-commerce The largest daily deal website
Omni-channel SINGAPORE
support company focusing systems solutions company in Vietnam
marketing company
Delivers "Gotcha!mall", on apparel in China Delivers superior and
a platform which connects Leonis & Co. Inc. VAIMO AB HOTDEAL.vn
Shandong Ya Nuoda attractive Japanese products
consumers with stores and brands to global market www.hotdeal.vn
leonisand.co E-Commerce Co., Ltd. www.vaimo.com
Grand Design Co.,Ltd. TAKASHIMAYA TRANSCOSMOS
www.nengmao.net THAILAND
www.gd-c.com INTERNATIONAL COMMERCE PTE. LTD. ARGENTINA
Offers communication services The largest E-Book Store within
all based on "QuickTicket", its www.takatrans.com ASEAN, more than 5.5 Million
unique e-ticketing system SOUTH KOREA CHILE
members
The largest streaming video provider playground Co., Ltd. Providing BPO services COLOMBIA Ookbee
in South Korea
https://playground.live Providing SSP solutions in ASEAN URUGUAY www.ookbee.com
J-Stream Inc. transcosmos Korea Inc.
Latin America's e-commerce
www.stream.co.jp B to B Global www.trans-cosmos.co.kr Simba Digital Pte Ltd one-stop services company MALAYSIA
www.simba-digital.com The largest e-commerce
Emporio Commerce shopping mall in Malaysia,
CHINA
www.emporiocommerce.com having 6,500 stores with
Supports business revolution Providing BPO services The leading online advertising 2 million members
through the field-oriented in China company in South Korea Providing Facebook ads
IT consulting services operation system BRAZIL Lelong.my
transcosmos China eMnet Inc. www.lelong.com.my
Skylight Consulting Inc. SOCIAL GEAR PTE LTD
www.transcosmos-cn.com www.emnet.co.kr
MEXICO
www.skylight.co.jp www.social-gear.jp
Latin America's e-commerce INDONESIA
and digital business The largest fashion
Helps reduce operational TAIWAN one-stop services company
cost through providing e-commerce website
offshore BPO services in China Providing BPO services The major full-service ads in Indonesia
in Taiwan
Infracommerce
Discovers and develops agency in Singapore
web business for consumers transcosmos business service www.infracommerce.com.br PT.BERRYBENKA
outsourcing Suzhou Co., Ltd. transcosmos Taiwan Inc. Mandate Communications (S) Pte Ltd. berrybenka.com
Team Lab Business Development Inc. www.trans-cosmos.com.tw
www.trans-cosmos-bpochina.com www.mandatecomms.sg
B to C E-Commerce
B to C
Providing design data INDONESIA
Takes your marketing services in China E-commerce fulfillment company JAPAN
activities to the next level JAPAN
Providing BPO services having sales channels with
with our analytics services transcosmos Design Development e-commerce retailers in Mail-order business company, Developing and operating
in Indonesia
transcosmos analytics Inc. (Dalian) Co., Ltd. Singapore as well as showcasing the hot products "meet-me", the 3D virtual community
PT. transcosmos Indonesia India and ASEAN countries
www.trans-cosmos.co.jp/transcosmos-analytics Daqing transcosmos design NIHON CHOKUHAN Co-Core Inc.
development Co., Ltd. www.trans-cosmos.co.id Anchanto Pte Ltd
www.666-666.jp www.co-core.com
www.anchanto.com

Providing high-quality, THAILAND Operating "SANKEI online

Joint venture company affordable data entry services
with LINE
transcosmos information system (Benxi)
transcosmos online communications inc.
www.trans-cosmos.co.jp/transcosmos-online
Providing affordable and
unparalleled high-quality
development services
Region-based contact center
transcosmos Information Creative
(China) Co., Ltd.
transcosmos CRM Wakayama Inc.
www.trans-cosmos.com.cn
www.transcosmos-wakayama.co.jp
Suzhou transcosmos Information
Creative Co., Ltd
www.trans-cosmos.com.cn
Develops strategic website
with "analytics", "development" transcosmos Information Creative
and "customer acquisition" capabilities
Japan Inc.
transcosmos DMI Inc. www.tci-cn.co.jp
www.trans-cosmos-dmi.co.jp
Jinan transcosmos Information
Creative Co., Ltd.
Providing BPO services
in Thailand
transcosmos (Thailand) Co., Ltd.
www.trans-cosmos.co.th
VIETNAM
Providing BPO services
in Vietnam
transcosmos Vietnam Co., Ltd.
www.trans-cosmos.com.vn
Providing agile offshore
development services
in Vietnam
transcosmos Technologic Arts Co., Ltd.
www.tctav.com
U.S.
Providing BPO services
in the North America
transcosmos America Inc.
www.transcosmos.net
Global end-to-end
outsourcing company
PFSweb, Inc.
www.pfsweb.com
Digital marketing and
e-commerce services
agency in North America
Digital Operative Inc.
www.digitaloperative.com
E-commerce shopping mall
the home of masterpieces
Fujimaki Department Store
fujimaki-select.com
E-commerce website for
Japanese Sake. Delivers Sake,
Shochu (distilled spirits) and
other Japanese drinks around the globe
SAKE TORA
www.saketora.com
A digital native apparel brand
from the West Coast
Taylor Stitch
taylorstitch.jp
English Conversation
program", the Skype-based
English learning service
Sankei Human Learning Co.,Ltd.
learning.sankei.co.jp
Operating "Watch me! TV",
the video communication
website
Fuji TV-lab, LLC
www.fujilab.jp
Special Subsidiary
A special subsidiary,
promoting employment
of people with special needs
transcosmos assist inc.
www.transcosmos-assist.co.jp

CHINA
Provides high value-added The leading e-commerce PHILLIPPINES
development services, fulfillment and logistics Bot building and management Chinese cross-border e-commerce
leveraging sophisticated company in China Providing BPO services platform for LINE, Messenger, shopping mall "KJT.com"
technical capabilities in the Philippines SMS, Web, Alexa and others "transcosmos global flagship store"
FineEX - Shanghai Heze
TransCosmos Technologies Inc. Logistics Co., Ltd. transcosmos Asia Philippines, Inc. Reply, Inc. KJT.COM
www.trans-cosmos-tech.co.jp www.fineex.com www.transcosmos.com.ph www.reply.ai www.kjt.com/Store/4175

40 41
Corporate Portfolio Corporate Portfolio

Corporate Overview, Management Philosophy and Corporate Vision, Sales and Clients Management and Organization
Corporate Overview *As of March 31, 2017
Management As of September 1, 2017

Company Name transcosmos inc. Founder & Group CEO Koki Okuda Executive Vice President Hiroyuki Mukai Corporate Officer Takashi Sube
Chairman & CEO Koji Funatsu Senior Corporate Executive Officer Kenshi Matsubara Shinji Kanezawa
Location 3-25 -18 Shibuya, Shibuya-ku, Tokyo 150 - 8530 Japan Phone.81-3- 4363-1111 Fax.81-3- 4363- 0111
President & COO Masataka Okuda Corporate Executive Officer Hiroshi Kaizuka Yuichiro Kubo
Founded June 18, 1985
Director, Executive Vice Presidents Koichi Iwami Eijiro Yamashita Masato Ogino
Paid-in Capital 29,066 million * Outstanding shares / 48,794,046 * Shareholders / 13,617 * Kentaro Ogata
Director, Senior Corporate Masakatsu Moriyama Kenta Kusano
Employees 18,607 (Group) (Japan: 10,793 Global: 7,814) * 9,525 (Parent company)* Atsushi Ono
Executive Officer Shinichi Nagakura Shohei Shimoda
Major Banks Sumitomo Mitsui Banking Corporation, The Bank of Tokyo-Mitsubishi UFJ,Ltd., Mizuho Bank, Ltd., Ken Inazumi
Masaaki Muta Kei Yamane
The Bank of Yokohama,Ltd., Sumitomo Mitsui Trust Bank, Limited, Resona Bank, Limited. Naohiko Kitsuta
Director, Corporate Executive Officer Masatoshi Kouno Hiroyuki Kohara
Domestic Bases Sapporo, Hakodate, Aomori, Sendai, Utsunomiya, Kita-Kashiwa, Kawaguchi, Tokyo, Yokohama, Corporate Senior Officer Norimitsu Miyazawa
Director, Corporate Executive Officer & CFO Hitoshi Honda Hideki Nagura
Nagoya, Kyoto, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Kumamoto, Oita, Miyazaki, Okinawa Hiroyuki Uchimura
Director, Corporate Executive Officer & CTO Kiyoshi Shiraishi Makoto Noguchi
Tsutomu Hasegawa
Global Bases U.S. (Silicon Valley / Sacramento / New York / Los Angeles), U.K. (London), Director, Corporate Executive Officer & CMO Shunsuke Sato Tsuyoshi Washio
Kazuhiko Yamaki
China (Beijing / Shanghai / Hefei / Tianjin / Dalian / Guangzhou / Shenzhen / Suzhou / Daqing / Director, Corporate Executive Officer Takeshi Kamiya Keisuke Yoshida
Hirofumi Inoue
Changzhou / Jinan / Shenyang / Benxi), South Korea (Seoul / Seongnam / Gyeonggi / Daegu / Daejeon / Directors Ralph Wunsch Yoshikazu Majima
Hiroyuki Morita
Gwangju / Busan), Taiwan (Taipei), Indonesia (Jakarta), Thailand (Bangkok), Vietnam (Hanoi / Outside Directors Takeshi Natsuno Yoshihiro Uematsu
Ho Chi Minh), Philippines (Manila), Malaysia (Kuala Lumpur), Singapore (Singapore) (Audit and Supervisory Nozomu Yoshida Hiroki Tanigawa
Welfare Program transcosmos Health Insurance Society Committee Member) Eiji Uda Kokkei Nakayama
Outside Directors Owen Mahoney Yoichi Kawano
Rehito Hatoyama Mikio Yanashita
Management Philosophy and Corporate Vision Toru Shimada Kiyoshi Saito transcosmos is a "Privacy Mark" certified company

Client satisfaction is the true value of our company,

and the grow th of each of our employees creates the value that shapes our future. Organization As of September 1, 2017

Origin of our Business Group CEO & Founder

The origin of transcosmos's business is to offer high-value services through uniting people and technology by "scheme". Chairman & CEO
People refer to highly specialized human resources who can offer fine-tuned services and Technology refers to the up-to-date technology in the
world which can provide value for our customers. President & COO
transcosmos continues to polish the origin of our business that is to create the optimum business process through combining "people&technology"
Services Promotion Division Corporate Strategy Division
now and into the future.
Consulting Department Corporate Management Sector
Service Philosophy
Consulting Department Administration Division
transcosmos adapts to the diverse global market and identifies the optimum "people&technology" for each market to create the excellent business
operation. What we call Operational Excellence refers to the operational strength which realizes the highest level of speed, cost and accuracy, Business Development Division Accounting & Finance Division
provides our clients with a significant competitive advantage in their business process and ultimately makes the process the source of their
competitive edge. transcosmos, as a BPO vendor who optimizes clients' business process and drives innovation, upholds this Operational Digital Transformation Division
Affiliated Companies
Accounting & Finance Division
Excellence as our service philosophy.
Global Affiliated Companies
Compliance Promotion Department Accounting & Finance Department
Corporate Massage
Internal Audit Office Portfolio Management Division
As digital technology continues to evolve, consumer touchpoints with businesses have diversified and consumer influence on businesses has
become more powerful than ever before. At the same time, industrial borders have become vague as new players, focusing on the cutting-edge Public Relations & Advertising Department Human Resources Division
technology, continue to emerge. Now, in order to adopt to the changing business environment and to support our clients' transformation,
transcosmos provides two new suites of services, tapping into the digital technology. Sales Headquarters Digital MarketingECContact Center Headquarters
BPO Global Business
Services Headquarters Headquarters
First is the services that support improving customer experience by removing the barrier between marketing, sales and support to centralize diversified consumer
Business Promotion Global Business
touchpoints. Integrating our long-standing, proven know-how on consumer communication and digital technology with our global service network, transcosmos aims Sales Strategy Division Account Executive Sector DEC Strategy Division Division Strategy Division
to become the one and only partner who can work with the clients to drive their initiatives to improve customer loyalty as well as to expand their sales and profits. Business Development Business Promotion
Department Department
Second is the services that support digitalization of clients' internal business processes to respond to digitalized market and consumers. Leveraging the digital Business Promotion Talent Development Business Management
Division Division Division Services Coordinate Services Promotion
technology-based automation and the digital platform, transcosmos develops a simple business process together with the clients and supports its operation. Department Department
transcosmos continues to support clients' transformation by seamlessly connecting those two suites of services. As one transcosmos, we endeavor Account Executive Global E-Commerce
IT Promotion Division Services Management
Promotion Department Direct Sales Promotion Division Division Silicon Valley Branch
to become the trustful Global Digital Transformation Partner for all our clients.

Digital-Experience Digital Communication

Sector & Contact Center Sector

MCM Analysis & Consulting Services Department

Back Office Services Division

Back Office Services Division

ITO Services Division

Engineering Solution Services Division

Building Infrastructure Services Division

Sales Promotion Department

Division

Division

Division

Department

West Region Division

Sales and Clients Sales Division

Sales Division

Sales Division

Sales Division

Sales Division

Sales Division

Sales Department

Sales Department

West Region Sales Division

West Region Sales Division

Global End-to-End e-commerce Direct Sales Division

Internet Promotion Services Division

China Business Division

Korea Business Division

ASEAN Business Division

Europe Business Division

DC & CC
Promotion Division

Sales Clients

DEC Solution Services Division

Digital Communication Services Division

Consolidated Sales (in million yen) Non-consolidated Sales (in million yen)

Hokkaido Region Division

Tohoku Region Department

Metropolitan Region Division

West Region Division

Kyushu Region Division

Okinawa Region Division

Fiscal year Yen amount Growth rate Fiscal year Yen amount Growth rate Sales mix by sector (2017 / 3) Sales mix by key clients (2017 / 3)

2013 / 3 166.335 3.2% 2013 / 3 134,948 4.3% 1 Finance 17.1 1 APC/AV 4.3

2014 / 3 186,503 12.1 2014 / 3 145,832 8.1 2 Information services 16.2 2 BTraveling services 1.4

2015 / 3 199,178 6.8 2015 / 3 157,310 7.9 3 Wholesale 7.8 3 CJob advertisement services 1.4

2016 / 3 224,605 12.8 2016 / 3 179,107 13.9% 4 Other services 7.7 4 DArchitectural material/equipment1.3

2017 / 3 242,314 7.9 2017 / 3 193,535 8.1 5 Retail 5.1 5 EHousing/Construction 1.1

42 43
transcosmos inc.
Main Office 3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 Japan
Phone. 81-3-4363- 1111
Fax. 81-3-4363-0111
www.trans-cosmos.co.jp

Osaka Head Office Tosabori Daibiru Bldg.

2-2-4 Tosabori, Nishi-ku, Osaka 550-0001, Japan
Phone. 81-6-4803-9500
Fax. 81-6-4803-9590

Domestic Bases Sapporo, Hakodate, Aomori, Sendai, Utsunomiya, Kawaguchi, Kita-Kashiwa, Tokyo, Yokohama,
Nagoya, Kyoto, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Kumamoto, Oita, Miyazaki, Okinawa

Global Bases U.S. : Silicon Valley, Sacramento, New York, Los Angeles
U.K. : London
China : Beijing, Shanghai, Hefei, Tianjin, Dalian, Guangzhou, Shenzhen, Suzhou,
Daqing, Changzhou, Jinan, Shenyang, Benxi
South Korea : Seoul, Seongnam, Gyeonggi, Daegu, Daejeon, Gwangju, Busan
Taiwan : Taipei
Indonesia : Jakarta
Thailand : Bangkok
Vietnam : Hanoi, Ho Chi Minh
The Philippines : Manila
Malaysia : Kuala Lumpur
Singapore : Singapore

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and

other countries.

* Other company names and product or service names used here are trademarks or
registered trademarks of respective companies.
2017.09-01