q400 Aircraft Data Op-Psu-075 Rev 3-2

Non controlled copy / Nekontrolirana kopija
Dash 8 - Q400 - AHM 560 Rev. No. 3-2
EDP-SYSTEM SEMI-PERMANENT DATA Date: 30.04.2015.

Effect. Date: 05.05.2015.
CROATIA AIRLINES FILLING INSTRUCTIONS

Page: 1
FILLING INSTRUCTIONS
This is new revision of Q400 AHM560 at Revision 3-2 (date: 30.04.2014.).

Please destroy your previous AHM560 for Q400 and replace with this one.
Revised AHM560 Pages are:
-Distribution list (Chapter 0 Page 2)

-Organization of manual & layout (Chapter 0 Page 8)
-Carriers contact address (Chapter A Page 1)
-New DOW and DOI added for XCR (Chapter C Page 2)
-Crew distribution/Crew code table (Chapter CPage 16)
-Examples corrected (Chapter D Page 2)
-DCS update (Chapter D Page 2)
Revision highlights see AHM560 Chapter 0, page 4, List of Revisions.
Effective date is 05.05.2015.

Dash 8 - Q400
AHM 560 Aircraft Data
OP-PSU-075
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

EDP-SYSTEM SEMI-PERMANENT DATA Date: 30. 04. 2015.
Chapter: 0
CROATIA AIRLINES INTRODUCTION
Page: 2
1. DISTRIBUTION LIST (OP-PSU-075)
DISTRIBUTION LIST
Controlled Department
User name (Department) No. of Copies
Copy No.: Code
0 Operations Engineering-Documentation PSU ORIGINAL
1 Operations Engineering-Performance PSU 1 HC
2 Operations Centre PSU 1 HC
3 Quality System intranet web page QMS 1 EC
X1 Handling Agents OUT X EC1
Y1 Station Managers ZOU Y HC1
1 All Croatia Airlines Station Managers shall receive a controlled copy of Q400 AHM560. Additionally,
an electronic copy shall be available to each Handling Agent (for schedule destination mandatory,
for ad-hock destinations up on request) by intranet (http://www.croatiaairlines.com/en/Additional-
services/Login). The up-to-date list of distribution shall be kept by Operations Engineering-
Documentation.
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 3
2. LIST OF REVISIONS (OP-PSU-075)

Rev. Prepared
Date Reason
No. by
0-0 12.05.2008 Roman Sabo First Edition
New DOW and DOI (Chapter C, Page 2)

Note corrected (Chapter C, Page 14)
0-1 27.06.2008 Roman Sabo Cabin crew baggage location added (Chapter C, Page 16)
Cargo compartment 62 maximum load corrected (Chapter C,
Page 17 and Page 21)
9A-CQB included into Dash 8 Q400 AHM560 (Chapter C,
Page 2 and Page 5) no change of DOW and DOI data
0-2 30.07.2008 Roman Sabo
Index influence for cargo compartment 62 corrected (Chapter C,
Page 17)
9A-CQC, 9A-CQD included into Dash 8Q400 AHM560-
0-3 15.06. 2009 Roman Sabo (Chapter C,Page 2 and Page 5)-no change of DOW and DOI
data
New DOW and DOI data (Chapter C, Page 2)
0-4 24.08.2009 Roman Sabo Seats on emergency exits marked on seating layout (Chapter C,
Page 14)
New DOW and DOI data (Chapter C, Page 2)
0-5 26.11.2009 Roman Sabo
DAA (Chapter C, Page 22)
0-6 01.12.2009. Roman Sabo DAA index influence table corrected (Chapter C, Page 22)
9A-CQE,9A-CQF included into Dash 8Q400 AHM560 (Chapter

0-7 22.03. 2010 Roman Sabo
C,Page 2 and Page 5) no change of DOW and DOI data
New DOW and DOI added for XCR (Chapter C, Page 2).
Crew Distribution/Crew code table updated(Chapter C,Page 16)
1-0 15.05. 2010 Roman Sabo DAA index influence table corrected (Chapter C, Page 22)
Embargo for Special Load (DGR) removed (Chapter D,Page 1)
Example 2 updated (Attachment 2, Page 1)
Special Information added (Chapter C Page 1)
Emilio New DOW and DOI (Chapter C Page 2)
2-0 06.07.2011
Dalbello DCS update and check procedure revised(Chapter D Page 2)
Attachment 1 and 2 moved to Chapter D Load Planning Data.
Electronic AHM560 intranet address (Chapter 0 Page 3)
Emilio Carriers contact address person responsible for distribution
2-1 23.03.2012
Dalbello (Chapter A Page 1)
New DOW and DOI (Chapter C Page 2)
Emilio New DOW and DOI for 9A-CQB (Chapter C Page 2)
2-2 08.08.2012
Dalbello Example 2 corrected (Chapter D Page 2)
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 4
New DOW and DOI (Chapter C Page 2)

Emilio
3-0 07.05.2013 Seatplan Layout corrected (Chapter C Page 14)
Dalbello
Example 2 corrected (Chapter D Page 2)
New DOW and DOI, table corrected (Chapter C Page 2)
Emilio Seatplan Layout corrected (Chapter C Page 14)
3-1 28.01.2014
Dalbello Crew distribution/Crew code table corrected (Chapter CPage
16)
Distribution list (Chapter 0 Page 2)
Organization of manual & layout (Chapter 0 Page 8)
Carriers contact address (Chapter A Page 1)
Emilio
3-2 30.04.2015 New DOW and DOI added for XCR (Chapter C Page 2)
Dalbello
Crew distribution/Crew code table (Chapter CPage 16)
Examples corrected (Chapter D Page 2)
DCS update (Chapter D Page 2)
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 5
3. LIST OF EFFECTIVE PAGES (CHAPTERS) (OP-PSU-075)
Chapter Page Date Rev. No. Chapter Page Date Rev. No.
0 1 to 8 30.04.15 3-2 C 14 28.01.14 3-1
A 1 30.04.15 3-2 C 15 07.05.13 3-0
A 2 07.05.13 3-0 C 16 30.04.15 3-2
B 1 07.05.13 3-0 C 17 07.05.13 3-0
B 2 07.05.13 3-0 C 18 07.05.13 3-0
B 3 07.05.13 3-0 C 19 07.05.13 3-0
B 4 07.05.13 3-0 C 20 07.05.13 3-0
C 1 07.05.13 3-0 C 21 07.05.13 3-0
C 2 30.04.15 3-2 C 22 07.05.13 3-0
C 3 07.05.13 3-0 D 1 07.05.13 3-0
C 4 07.05.13 3-0 D 2 30.04.15 3-2
C 5 07.05.13 3-0
C 6 07.05.13 3-0
C 7 07.05.13 3-0
C 8 07.05.13 3-0
C 9 07.05.13 3-0
C 10 07.05.13 3-0
C 11 07.05.13 3-0
C 12 07.05.13 3-0
C 13 07.05.13 3-0
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 6
4. LIST OF TEMPORARY REVISIONS (TR) (OP-PSU-075)
TR No. Date Signature TR No. Date Signature

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 7
5. LIST OF EFFECTIVE PAGES (CHAPTERS) OF TEMPORARY REVISIONS (OP-PSU-

075)
Chapter Page Date Rev. No. Chapter Page Date Rev. No.
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: 0
Page: 8
6. PURPOSE
This Manual contains all necessary data for Croatia Airlines Handling Agents and Load
Officers needed for handling of an aircraft and preparation of a Load & Trim Sheet.
7. ORGANIZATION OF MANUAL & LAYOUT

This Manual is made according to the Documentation management (PO-QMS-001).
Revisions are numbered by two figures separated by dash (e.g. 1-0). First figure indicates
number of last total revision and second one indicates number of revision (not total) made
after last total revision.
Chapter 0. of this Manual is revised as complete chapter. Other pages are revised
individually.
8. RESPONSIBILITIES
The Croatia Airlines Flight Operations Services is responsible for contents of this Manual
and validation of test Load & Trim Sheets and EDP database values as well.
The Flight Operations Services Documentation Management Department is responsible
for distribution of this Manual to users inside Croatia Airlines, according to the Distribution
List
The Flight Operations Services Documentation Management Department is responsible
for distribution of this Manual to users outside Croatia Airlines (Handling agents).
9. REFERENCES
This Manual is based on Q400 Weight & Balance Manual and CR (EU) 965/2012 Part
CAT, Mass and balance.
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: A
CROATIA AIRLINES COMMUNICATION ADDRESSES
Page: 1
1. HANDLING AGENTS CONTACT ADDRESS

Completed sheets and changes of basic data and procedure must be forwarded to:
MAILING ADDRESS:
TELETYPE ADDRESS:
REMARKS:
2. CARRIERS CONTACT ADDRESS
DISTRIBUTION: Croatia Airlines

Operations Engineering Documentation
Zagreb Airport, P. O. Box 5
10150 Zagreb, Croatia
Tel. +385 1 6164541
Fax. +385 1 6164554
E-mail : ops.documentation@croatiaairlines.hr
DATA VALIDATION: Croatia Airlines

Flight Operation Services
Zagreb Airport, P.O.Box 5
10150 Zagreb, Croatia
Tel. +385 1 6164 516 / 532
Fax. +385 1 616 4556
SITA: ZAGOPOU
E-mail: performance@croatiaairlines.hr
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: A
CROATIA AIRLINES COMMUNICATION ADDRESSES
Page: 2
3. AUTOMATICALLY PRODUCED DOCUMENTS

X NOTOC
SEATPLAN
X LOADPLAN
X PASSENGER INFO LIST
X LOADSHEET
X LOADING INSTRUCTION/REPORT
4. MESSAGE REQUIREMENTS
LPM Load Planning message AHM 580
X LDM Load Message AHM 583
ALI Abbreviated Load Information Message AHM 584
CPM ULD Control Message AHM 587
X MVT Movement Message AHM 730 and 780
X DIV Diversion Message AHM 781
X SOM Seats Occupied Message Recommended Practice 1712
X PTM Passenger Transfer Message Recommended Practice 1718
X PSM Passenger Service Message Recommended Practice 1715 (dispatch only)
TPM Teletype Passenger Manifest Recommended Practice 1717 (dispatch only)
PFS Passenger Final Sales Message Recommended Practice 1719 (dispatch only)
X FTL Frequent Traveller List Recommended Practice 1719 A
IDM Industry Discount Message Recommended Practice 1714
RQL Request List Message Recommended Practice 1709 (dispatch only)
X PNL/ADL Passenger Name List, and Additions and Deletions List
(Recommended Practice 1708) (acceptance only)
SAL Seats Available List Recommended Practice 1713 (acceptance only)
X SLS Statistical Load Summary AHM 588
FMM Fuel Monitoring Message AHM 782
RQM Request Information Message AHM 783
UWS ULD/Bulk Load Weight Signal AHM 581 (acceptance only)
5. MESSAGE ADDRESSES
Address list for the following messages mentioned under Point 4. above:
Message: Address:
FTL ZAGDJOU
SLS ZAGSDOU
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: B
CROATIA AIRLINES GENERAL INFORMATION
Page: 1
1. PASSENGER AND BAGGAGE WEIGHTS
1.1. Passenger weights
ALL FLIGHTS HOLIDAY

EXCEPT HOLIDAY CHARTER
CHARTERS FLIGHTS
Adult male 88 83
Adult female 70 69
Child 35 35
Infant 0 0
1.2. Cabin Baggage Weight
Yes No
Cabin baggage weight is included in the above mentioned passenger weights.
1.3. Checked Baggage Weight
Weight per piece ACTUAL

Weight per passenger
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: B
Page: 2
2. CREW AND CREW BAGGAGE WEIGHTS
2.1. Crew weights
Cockpit crew 96
Cabin crew 86
Extra crew 86
Yes No
Cabin baggage weight of 11kg is included in the above crew weights.
Remark:
2.2. Crew Baggage Weights

For check purposes add list of valid weights and indices.
Cockpit Cabin
Shorthaul
Longhaul
Others
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: B
Page: 3
2.3. Last Minute Change (LMC) Procedure
In case of Last Minute Change (LMC) the following procedure should be applied:
LMC CORRECTION
(Kg)
Up to 300 No correction required
Weight and CG position
300 600 correction required on the same
sheet
More than 600 New loadsheet should be made
Only payload (not fuel) may be stated as Last Minute Change.
3. DRY OPERATING WEIGHT AND DRY OPERATING INDEX SPECIFICATIONS
DOW DOI
Item Incl. Excl. Incl. Excl. Remarks
Basic weight
Crew
Crew baggage
Pantry
Containers
Pallets
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: B
Page: 4
Intentionally left blank

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
CROATIA AIRLINES AIRCRAFT DATA
Page: 1
1. BALANCE AND SPECIAL INFORMATION OUTPUT ON LOADSHEET
1.1. Balance output

Remarks
Basic Index BI
Dry Operating Index DOI
Deadload Index DLI
Deadload MAC MACDLW
Loaded Index at zero fuel weight LIZFW
Loaded Index at take-off weight LITOW
Loaded Index at landing weight LILAW
MAC at zero fuel weight MACZFW
MAC at take-off weight MACTOW
MAC at landing weight MACLAW
Stabilizer trim setting at take-off STABTO
1.2. Passenger trim output
Remarks
Class trim
Cabin area trim 0A, 0B, 0C, 0D, 0E
Seat row trim
1.3. Special Information

Captains Information/notes
In case of Flight Kit (FKT) and other Equipment in Compartment (EIC) and XCR (extra
crew members on passenger seats) which are not included in basic DOW and DOI
(Sheet C, Page 2), DOW and DOI should be corrected accordingly and note about
correction should be entered on Load and Trim Sheet.
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: C
Page: 2
2. AIRCRAFT REGISTRATIONS, WEIGHT AND INDEX DETAILS

ALL WEIGHTS IN KILOGRAMS (kg)
DRY OPERATING WEIGHT / DRY OPERATING INDEX (DOW / DOI (kgs/ index))
Applicable for aircraft registration
9A-CQA
CREW BALLAST DOW DOI REMARK
2+0 18090 44.1
3+0 18186 33.3
Training Flight Only*
2+0 200 18290 62.7
3+0 200 18386 51.9
2+2 18491 57.7
2+3 18577 63.0 XCR at Row 21D
3+2 18587 47.0
3+3 18673 52.3 XCR at Row 21D
9A-CQB, 9A-CQC, 9A-CQD, 9A-CQE, 9A-CQF

CREW BALLAST DOW DOI REMARK
2+0 18295 35.0
3+0 18391 24.3
Training Flight Only*
2+0 200 18495 53.6
3+0 200 18591 42.8
2+2 18696 48.7
2+3 18782 54.0 XCR at Row 21D
3+2 18792 37.9
3+3 18878 43.2 XCR at Row 21D
Note:
-*Pantry not included
-Ballast of 200 kg is mandatory in cargo compartment 6 (aft cargo) for training flights only
-Additional Extra Crew Member XCR
XCR is used for any working crew travelling on passenger seats.
Section 0A 0B 0C 0D 0E
Index change per one XCR -6.2 -3.6 -1.0 1.6 4.1
Index influences shown in table are calculated on base that the item is being added on
the aircraft. If the item is being removed from the aircraft, the sign of index influence
should be changed.
Extra crew members should be notified in SI section of load and trim sheet using code
.XCR/cc/yy.
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 3
3. BASIC INDEX AND MAC FORMULA
3.1. Examples and definitions
W . (Sta. Ref. Sta.)

Index = + K
C
%MAC =
( C . (I K)
W
) + Ref. Sta. LEMAC
MAC
100
W = Weight, actual
Sta. = Station, horizontal distance in meters from station zero to location.
Ref. Sta. =Reference station/axis. Selected station around which all index values are
calculated.
K = Constant used as a plus value to avoid negative index figures.
C = Constant used as a denominator to convert moment values into index
values.
I = Index value corresponding to respective weight.
MAC = Length of the Mean Aerodynamic Chord in meters.
LEMAC = Horizontal distance in meters from the station zero to location of the
Leading Edge of the MAC.
3.2. Index formula

Ref. Sta. at : 10.302 meters from zero.
K (constant) = 100
C (constant) = 100
3.3. MAC information
Length of MAC = 2.4006 meters
LEMAC at : 9.5025 meters from zero
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 4
4. EFFECT OF FUEL/INJECTION WATER
Fuel Loading
Fuel Usage
Standard Procedure
Non-standard Procedure FUEL DENSITY: 0.790+/-0.025
Index Value
Fuel Weight Remark
0.01
10 0
0.1
10
+/-
1
0 0 0 0
5 1 5 5 0 0 0
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 5
5. COCKPIT
5.1. Number of seats and average station

Length of arm from Index influence
Maximum number of reference station per 1 kg
cockpit seats
+/- meters +/-
CAPTAIN & F/0 - 12.055 - 0 1 2 0 5 5
OBSERVER - 11.216 - 0 1 1 2 1 6
6. LIMITATIONS
6.1. Aircraft Weight Limitations

Maximum weights for:
Design Design
Aircraft Reg. Ramp/Taxi Zero fuel
take-off landing
9A CQA 29347 29257 25855 28009
9A CQB 29347 29257 25855 28009
9A CQC 29347 29257 25855 28009
9A CQD 29347 29257 25855 28009
9A CQE 29347 29257 25855 28009
9A CQF 29347 29257 25855 28009
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 6
6.2. CG Limits for Loadsheet Purposes
FORWARD AFT
OPERATIONAL LIMITS OPERATIONAL LIMITS
Index value Index value

Weight Weight
0.01
0.01
100
100
0.1
0.1
10
10
1

1
INFLIGHT 1 4 4 0 3 + 4 9 7 INFLIGHT 1 4 4 0 3 + 8 8 2
2 4 0 4 0 + 4 6 2 9 2 5 7 + 9 7 8
2 9 2 5 7 + 5 4
TAKE-OFF 1 4 4 0 3 + 4 9 7 TAKE-OFF 1 4 4 0 3 + 8 8 2
2 4 0 4 0 + 4 6 2 9 2 5 7 + 9 7 8
2 9 2 5 7 + 5 4
LANDING 1 4 4 0 3 + 4 9 7 LANDING 1 4 4 0 3 + 8 8 2
2 4 0 4 0 + 4 6 2 8 0 0 9 + 9 7 0
2 8 0 0 9 + 5 2
ZERO FUEL 1 4 4 0 3 + 4 9 7 ZERO FUEL 1 4 4 0 3 + 8 8 2

2 4 0 4 0 + 4 6 2 5 8 5 5 + 9 5 6
2 5 8 5 5 + 4 9
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 7
7. PASSENGER SEATS
Class codes: Class 1 C

Class 2 M
7.1. VERSION C76

Number of seats Total per
Cabin section Class 1 Class 2 Class 3 Class 4 Class 5 cabin section
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 16 0 16
0E 14 0 14
Total per class 76 0
7.2. VERSION C6M70

0A 6 8 14
0B 0 16 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
7.3. VERSION C10M66

0A 10 4 14
0B 0 16 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 8
7.4. VERSION C14M62

0A 14 0 14
0B 0 16 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
7.5. VERSION C18M58
0A 14 0 14
0B 4 12 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
7.6. VERSION C22M54
0A 14 0 14
0B 8 8 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
7.7. VERSION C26M50
0A 14 0 14
0B 12 4 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 9
7.8. VERSION C30M46

0A 14 0 14
0B 16 0 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
7.9. VERSION C34M42
0A 14 0 14
0B 16 0 16
0C 4 12 16
0D 0 16 16
0E 0 14 14
7.10. VERSION C38M38
0A 14 0 14
0B 16 0 16
0C 8 8 16
0D 0 16 16
0E 0 14 14
0A 14 0 14
0B 16 0 16
0C 12 4 16
0D 0 16 16
0E 0 14 14
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 10

0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 0 16 16
0E 0 14 14
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 4 12 16
0E 0 14 14
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 8 8 16
0E 0 14 14
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 12 4 16
0E 0 14 14
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 11

0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 16 0 16
0E 0 14 14
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 16 0 16
0E 4 10 14
7.18. VERSION C70M6
0A 14 0 14
0B 16 0 16
0C 16 0 16
0D 16 0 16
0E 8 6 14
7.19. VERSION M76
0A 0 14 14
0B 0 16 16
0C 0 16 16
0D 0 16 16
0E 0 14 14
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 12
7.20. POSSIBLE SEATING VERSIONS

NUMBER OF SEATS
Version Designator PER CLASS
C M
C76 76 0
C6M70 6 70
C10M66 10 66
C14M62 14 62
C18M58 18 58
C22M54 22 54
C26M50 26 50
C30M46 30 46
C34M42 34 42
C38M38 38 38
C42M34 42 34
C46M30 46 30
C50M26 50 26
C54M22 54 22
C58M18 58 18
C62M14 62 14
C66M10 66 10
C70M6 70 6
M76 0 76
XCR possible in each cabin configuration.

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 13
8. AVERAGE STATION
8.1. Class/Cabin sections
Class/Cabin Length of arm from Index influence

Section reference station
+/- meters +/- per 1 kg
0A - 7.192 - 0 0 7 1 9 2
0B - 4.212 - 0 0 4 2 1 2
0C - 1.158 - 0 0 1 1 5 8
0D + 1.890 + 0 0 1 8 9 0
0E + 4.785 + 0 0 4 7 8 5
8.2. Seating layout

B= Bassinet position P = Stretcher location
C= Crew seat Q = Quiet zone
E= Emergency exit S = Smoking
G= Groups T = Near toilet
H= Incapacitated passenger U = Unaccompanied minor
I= Infant preference rows/seats V = Seat left vacant/offered last
J= Rear facing seats W = No movie
K= Near galley X = No facility seat (e.g. no distinction
L= Leg space seat between smoking and non-smoking)
M= Wheel chair Y = Not fitted
N= No smoking Z = Buffer zone
O= Over wing seat A = Aisle
Alpha/Characters D, F, R, Blank, not used.
Dash 8 - Q400 - AHM 560 Rev. No. 3-1

Chapter: C
Page: 14
8.2.1. Seatplan Layout/Facilities and Row Index Influence
ROW LETTER Index influence per

Row seat row
Section
No. A C D F +/- per 1 kg
0A 1 CE CE Y Y - 0 0 8 6 2 6
2 IM X CE CE - 0 0 7 7 4 9
3 IM IM IM IM - 0 0 6 9 4 9
4 IM IM IM IM - 0 0 6 1 6 2
0B 5 IM IM IM IM - 0 0 5 3 7 4
6 IM IM IM IM - 0 0 4 5 8 7
7 IM IM IM IM - 0 0 3 8 2 5
8 IM IM IM IM - 0 0 3 0 6 3
0C 9 IM IM IM IM - 0 0 2 3 0 1
10 IM IM IM IM - 0 0 1 5 3 9
11 IM IM IM IM - 0 0 0 7 7 7
12 IM IM IM IM - 0 0 0 0 1 5
0D 14 IM IM IM IM + 0 0 0 7 4 7
15 IM IM IM IM + 0 0 1 5 0 9
16 IM IM IM IM + 0 0 2 2 7 1
17 IM IM IM IM + 0 0 3 0 3 3
0E 18 IM IM IM IM + 0 0 3 7 9 5
19 IM IM IM IM + 0 0 4 5 5 7
20 C C C C + 0 0 5 3 1 9
21 Y Y C C + 0 0 6 1 5 7
Note: Infants max 7 on board, all seats except rows 1,2CDF, 20 and 21
Infants in lap 1 infant in lap per row, preferably at window seat
Infants in car seat window seat only, from 3AF to 19AF
Unaccompanied minors up to 10, preferably second row of economy class
Stretcher not accepted
WCHR/S/C-any seat except row 1, 2 CDF, 20 and 21
Passenger using Oxygen-max 1, any A seat except rows 1 and 2, preferably
at seat 19DF
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 15
8.3. Cabin Crew Seats
Maximum Length of arm from

Index influence
Crew seats locations No. of reference station
seats +/- meters +/- per 1 kg
FWD 1 - 10.0734 - 0 1 0 0 7 3
AFT 1 + 7.224 + 0 0 7 2 2 4
Remark: Standard cabin crew baggage is included in DOW/ DOI
8.4. Galleys
Galley locations Length of arm from

Index influence
reference station
+/- meters +/- per 1 kg
G3 + 7.707 + 0 0 7 7 0 7
G4 + 6.208 + 0 0 6 2 0 8
8.5. Pantry Weight/Pantry Code*
Total Length of arm from

Pantry
Location Weight Index influence
Code reference station
(kg)
+/- meters +/- per 1 kg total
G3 and
182 + 6.995 + 0 0 6 9 9 5 +12.7
G4
Note:
*Pantry data for information purpose only. Pantry is included in DOW and DOI for
commercial flights (flights with cabin crew: 2+2, 3+2 etc.).
Pantry isnt included in training flights (flights with cockpit crew only: 2+0 and 3+0)
Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: C
Page: 16
8.6. Crew distribution/Crew Code
Crew Cabin Location of

Cockpit Crew Location
Code Crew crew bagg.
2+0 CAPT+F/0 NONE
3+0 CAPT+F/0+OBS. NONE
2+2 CAPT+F/0 2 FWD + AFT
2+3 CAPT+F/0 3 FWD +AFT,XCR at Row 21D
3+2 CAPT+F/0+OBS. 2 FWD +AFT
3+3 CAPT+F/0+OBS. 3 FWD +AFT,XCR at Row 21D
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 17
9. CARGO COMPARTMENTS
9.1. Details for compartment trim
Maximum capacity
Compartment Description Gross Volume +/- Index value
Number Weight ( m3 ) per 1 kg
5 FWD 412 2.58 - 0 0 9 4 2 6
61 AFT 1150 + 0 0 8 6 9 7
62 AFT 454 + 0 1 0 1 9 0
6 (61+62)* AFT 1150 10.34 + 0 0 9 2 8 9
*Maximum combined weight for compartment 61 and 62 is 1150 kg
9.2. Cargo compartment limits

Compartment 6
Compartment Compartment
Compartment 5
61 62
Maximum floor loading
610 610 366
(kg/m2)
412 1150 454
Maximum load (kg)
1150
Volume (m3) 2.58 10.34
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 18
Forward cargo compartment
Aft cargo compartment

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 19
9.3. Floor loading limits

The cabin floor can be loaded in limits of the different floor areas up to a maximum of
488 kg/m run. A foot run is measured parallel to the airplanes longitudinal axis and
extends over the full width of the floor.
NOTE:
A maximum load of 488 kg/m run must not be exceeded. Maximum loading capacities
of floor areas are as follows:
Under the passenger seats, on the Maximum overall loading and maximum
37.5lb/sq ft (183 kg/m) floors: concentrated load on any one square foot
is183 kg/m.
In the cabin entrance area, on the center Maximum overall loading and maximum
aisle of the cabin and in the lavatory area concentrated load on any one square foot
on the 366 kg/m floors: is366 kg/m.
In the aft baggage compartment forward Maximum overall loading and maximum
of the step (Compt. 61) on the 610 kg/m concentrated load on any one square foot
floors: is610 kg/m.
In the forward baggage compartment on
the 610 kg/m floors:
In the galley area on the 610kg/m floors:
In the aft baggage compartment aft of Maximum overall loading and maximum
the step (Compt. 61) on the 366 kg/m concentrated load on any one square 366
floors: kg/m.
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 20
9.4. Package size dimension

WARNING: DO NOT EXCEED THE LIMITS OF THE AIRCRAFT CENTER OF
GRAVITY, FLOOR LOADING OR BAGGAGE COMPARTMENT LOADING
WHEN YOUPLAN THE CARGO/PASSENGER LOADING. IF THIS
HAPPENS THEAIRCRAFT MAY NOT BE IN A SAFE, BALANCED
CONDITION FOR TAKEOFF, FLIGHT AND LANDING.
The loading of bulky baggage may be limited by access through the baggage
compartment door and by restrictive items in the baggage compartment area. The
maximum dimension of items that can be loaded into the baggage area can be
determined by referring to the Table Maximum Package Dimensions.
The Maximum Package Dimensions table provides a quick reference for determining if
a given piece of cargo can be loaded into the baggage compartment. The dimensions
shown are approximate. By cross-referencing the known height and width of a piece of
baggage, the chart provides the maximum package length which can be stowed in the
baggage compartment.
The Maximum Package Chart assumes that the baggage divider nets have been
removed for loading and there is no interference from previously loaded items. Tilting,
twisting, bending, and/or rotating packages through the baggage door may allow
additional package lengths to be loaded. If shoring is used to distribute the weight of the
item, the height of the shoring must be considered when determining the package
height. For cargo items which are not limited to a particular orientation, some advantage
may be gained by reversing the height and width dimensions.
WIDTH meters
0.08 0.15 0.23 0.30 0.38 0.46 0.53 0.61 0.69 0.76 0.84 0.91 0.99 1.07 1.14 1.22
0.08 2.97 2.92 2.84 2.79 2.74 2.69 2.64 2.59 2.57 2.51 2.49 2.46 2.44 2.31 2.18 2.03
0.15 2.97 2.90 2.84 2.79 2.74 2.69 2.64 2.59 2.54 2.51 2.49 2.46 2.41 2.29 2.16 2.03
0.23 2.95 2.90 2.84 2.79 2.72 2.67 2.64 2.59 2.54 2.51 2.49 2.46 2.41 2.29 2.16 2.03
0.30 2.95 2.90 2.84 2.77 2.72 2.67 2.62 2.59 2.54 2.51 2.46 2.44 2.41 2.29 2.16 2.03
0.38 2.95 2.90 2.84 2.77 2.72 2.67 2.62 2.57 2.54 2.49 2.46 2.44 2.39 2.26 2.13 2.03
0.46 2.92 2.90 2.82 2.77 2.72 2.67 2.62 2.57 2.51 2.49 2.46 2.44 2.39 2.26 2.13 2.03
0.53 2.92 2.87 2.82 2.77 2.72 2.67 2.62 2.57 2.51 2.49 2.46 2.44 2.39 2.26 2.13 2.03
HEIGHT meters
0.61 2.92 2.87 2.82 2.77 2.69 2.64 2.59 2.57 2.51 2.49 2.44 2.41 2.39 2.26 2.13 2.03
0.69 2.92 2.87 2.82 2.74 2.69 2.64 2.59 2.54 2.51 2.46 2.44 2.41 2.36 2.24 2.11 2.01
0.76 2.92 2.87 2.79 2.74 2.69 2.64 2.59 2.54 2.49 2.46 2.44 2.41 2.36 2.24 2.11 2.01
0.84 2.92 2.84 2.79 2.74 2.67 2.62 2.57 2.54 2.49 2.46 2.41 2.39 2.34 2.21 2.08 1.93
0.91 1.91 1.83 1.78 1.70 1.63 1.55 1.52 1.52 1.52 1.50 1.50 1.47 1.47 1.45 1.42 1.40
0.99 1.91 1.83 1.78 1.70 1.63 1.55 1.52 1.52 1.52 1.50 1.50 1.47 1.47 1.45 1.42 1.40
1.07 1.91 1.83 1.78 1.70 1.63 1.55 1.52 1.52 1.52 1.50 1.50 1.47 1.47 1.45 1.42 1.40
1.14 1.91 1.83 1.78 1.70 1.63 1.55 1.52 1.52 1.52 1.50 1.50 1.47 1.47 1.45 1.42 1.40
1.22 1.50 1.50 1.50 1.50 1.47 1.47 1.45 1.42 1.40 1.37 1.37
1.30 1.50 1.50 1.50 1.50 1.47 1.47 1.45 1.42 1.40 1.37 1.37
1.37 1.45 1.45 1.45 1.45 1.42 1.40 1.40 1.37 1.35 1.32 1.30
1.45 1.17 1.14 1.14 1.14 1.14 1.12 1.12 1.09 1.09 1.07 1.07
1.52 1.14 1.14 1.12 1.12 1.12
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 21
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: C
Page: 22
10. BALLAST
Ballast of 200 kg is mandatory in zone cargo compartment 6 (aft cargo) for training flights
only (crew code 2+0 and 3+0).
11. DELIVERY AT AIRCRAFT (DAA)

Hand baggage (DAA) has to be loaded in the compartment 6 and requires a remark on the
LDM.
Example: DAA 6/X (x is number of pieces in DAA)
The number of DAA pieces should be reported to the flight crew.
Influence of DAA on aircraft loading:
Index influence change for DAA
DAA in cargo DAA in cargo

No. of No. of
compartment compartment
baggage baggage
6 6
1 0.9 26 21.8
2 1.7 28 23.5
4 3.4 30 25.2
6 5.1 32 26.8
8 6.7 34 28.5
10 8.4 36 30.2
12 10.1 38 31.9
14 11.8 40 33.5
16 13.4 42 35.2
18 15.1 44 36.9
20 16.8 46 38.6
22 18.5 48 40.2
24 20.1 50 41.9
Note: Weight of one baggage in DAA is 8 kg.
If index at zero fuel weight (LIZFW) or take-off (LITOW) plus DAA index influence
exceeds operational limits (cg outside of the operational envelope) consider re-
distribution (or unloading) of cargo load or passengers.
DAA Weight influence check
There is no influence of DAA on aircraft weight (baggage is only moved from cabin to
cargo compartment). However, in case of DAA, cargo compartment 6 load limit must be
observed.
Dash 8 - Q400 - AHM 560 Rev. No. 3-0

Chapter: D
CROATIA AIRLINES LOADPLANNING DATA
Page: 1
1. LOAD & TRIM SHEET NO. OB-PSU-063/1 IS THE EFFECTIVE ONE.

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

Chapter: D
CROATIA AIRLINES LOADPLANNING DATA
Page: 2
2. DCS CARRIER APPROVAL

When handling company receive aircraft data (AHM560) for the first time in order to be
approved for load and trim sheet production, they shall send EDP database printout as
well as test loadsheets on carrier address for data validation.
Carrier address is specified in chapter A on page 1.
Data for test loadsheets:
Example 1* Example 2*
Aircraft registration 9A-CQA 9A-CQE
Crew 3/2 2/2
Version 76M 76M
Take off fuel 2000 kg 1800 kg
Trip fuel 500 kg 600 kg
Total number of passengers* 76 (40M, 30F, 6C)* 76 (76M)
0A 14 (10M, 4F) 14 (14M)
0B 16 (10M, 4F, 2C) 16 (16M)
Distribution of
0C 16 (8M, 8F) 16 (16M)
passengers:
0D 16 (8M, 5F, 3C) 16 (16M)
0E 14 (4M, 9F, 1C) 14 (14M)
Total load in cargo compartment 1200 kg 450 kg
5 50 kg 0 kg
Cargo load distribution:
6 1150 kg 450 kg
*for passenger weight use weights for all flights except holiday charters (Chapter B, Page
1).
*M-adult male, F-adult female, C-child
3. DCS UPDATE
For every change in input data (revision of AHM560) as well as when EDP provider
changes, we will require confirmation of data update and test load and trim sheet.
Also 6 month after the last data revision (revision of AHM560) we will require status of
AHM560 (revision number and date) or database printout and test LTS for each aircraft
type.
Periodically we will check load and trim sheet and in case of any irregularity we may
required additional check of input and output data.

q400 Aircraft Data Op-Psu-075 Rev 3-2

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Dash 8 - Q400 - AHM 560 Rev. No. 3-2

EDP-SYSTEM SEMI-PERMANENT DATA Date: 30.04.2015.

CROATIA AIRLINES FILLING INSTRUCTIONS

This is new revision of Q400 AHM560 at Revision 3-2 (date: 30.04.2014.).

Revised AHM560 Pages are:

-Distribution list (Chapter 0 Page 2)

Revision highlights see AHM560 Chapter 0, page 4, List of Revisions.

Effective date is 05.05.2015.

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

1. DISTRIBUTION LIST (OP-PSU-075)

0 Operations Engineering-Documentation PSU ORIGINAL

1 Operations Engineering-Performance PSU 1 HC

2 Operations Centre PSU 1 HC

3 Quality System intranet web page QMS 1 EC

X1 Handling Agents OUT X EC1

Y1 Station Managers ZOU Y HC1

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

2. LIST OF REVISIONS (OP-PSU-075)

New DOW and DOI (Chapter C, Page 2)

9A-CQE,9A-CQF included into Dash 8Q400 AHM560 (Chapter

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

New DOW and DOI (Chapter C Page 2)

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

3. LIST OF EFFECTIVE PAGES (CHAPTERS) (OP-PSU-075)

0 1 to 8 30.04.15 3-2 C 14 28.01.14 3-1

A 1 30.04.15 3-2 C 15 07.05.13 3-0

A 2 07.05.13 3-0 C 16 30.04.15 3-2

B 1 07.05.13 3-0 C 17 07.05.13 3-0

B 2 07.05.13 3-0 C 18 07.05.13 3-0

B 3 07.05.13 3-0 C 19 07.05.13 3-0

B 4 07.05.13 3-0 C 20 07.05.13 3-0

C 1 07.05.13 3-0 C 21 07.05.13 3-0

C 2 30.04.15 3-2 C 22 07.05.13 3-0

C 3 07.05.13 3-0 D 1 07.05.13 3-0

C 4 07.05.13 3-0 D 2 30.04.15 3-2

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

4. LIST OF TEMPORARY REVISIONS (TR) (OP-PSU-075)

TR No. Date Signature TR No. Date Signature

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

5. LIST OF EFFECTIVE PAGES (CHAPTERS) OF TEMPORARY REVISIONS (OP-PSU-

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

7. ORGANIZATION OF MANUAL & LAYOUT

Dash 8 - Q400 - AHM 560 Rev. No. 3-2

1. HANDLING AGENTS CONTACT ADDRESS

2. CARRIERS CONTACT ADDRESS

DISTRIBUTION: Croatia Airlines

DATA VALIDATION: Croatia Airlines

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

3. AUTOMATICALLY PRODUCED DOCUMENTS

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

1. PASSENGER AND BAGGAGE WEIGHTS

1.1. Passenger weights

ALL FLIGHTS HOLIDAY

1.2. Cabin Baggage Weight

1.3. Checked Baggage Weight

Weight per piece ACTUAL

Dash 8 - Q400 - AHM 560 Rev. No. 3-0

2. CREW AND CREW BAGGAGE WEIGHTS

2.1. Crew weights

2.2. Crew Baggage Weights

Dash 8 - Q400 - AHM 560 Rev. No. 3-0