I.T.

Exam Revision
Part A: Question
1. Why is ERP Important for company?

Information flow constantly and allow you to follow a clients process at any
moment, no matter which part of the process they are going through. Purchases
and expenditure are register in the centralized database which allows you to have
close control over these activities. In this regard ERP helps prevent possible abuse

Power ERP system enable interaction of marketing, sales , quality control,

product , processes , supply lines ,stock and many other area and it can be in a
single database. This will eliminate the occasional loss of and retyping errors. It
integrated the entiredepartment and function across a company in a single
computer system that is able servesthat entire different department for their
particular need.

ERP system automated business process by placing them into a useful format that
is standardized and common for whole organization. Moreover. It could be used
between their supplier and customers

ERP helps employee do their jobs for efficiently by breaking down barrier
between business unit:

Give global ,real-time view of data that can enable companies to address
concern proactively and drive improvement
Enhance customer services by providing one source for billing and
tracking

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2. Explain Why hotel have customize their own ERP systems?

Hotel operations are getting more sophisticated as newer aspect such as energy
management, quality management, and manpowermanagement andother. Furthermore,
hotel properties are getting larger and are often spread all over multiple continents in the
world. Technology make these increasing number of hotel operation manageable and
provide rapid and real-time visibility into hotel functioning. It also enable decision-
making based on inventory, revenue, guest services and other factors.

Until recently, hotels had to purchase specific software for each department such as front
office, account receivable,CRM, HR and Payroll and others. Integrating these diverse
third party solutions into Property Management System was a nightmare. It led a lot of
the hotel branch to design their own ERP system which allowed having an integrated
solution that is specifically design for hotel management and their company to suit their
specific need to be more efficient intheir entire task done.

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3. What are the advantages of single integrated solution?

Investment in single server to run application

Investment in single software license

Does away with dedicated IT personnel to manage ERP

Maps entire hotel operation in efficient manners from financial accounting,

payroll, supply chain management, production planning, CRMetc.

Cost effective

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4. How would developing a web-based ERP system benefit the organization?

A web-based interface system, the internet becomes an activity information value

for employees, partners, suppliers and customers.

All participant engineering and product design, vendors and suppliers,

manufacturing, sales and marketing , distributors and customers can gain access
to the system when they need it for their mutual benefit

A retailer can use it to adjust its charges for shelf space and to better manage
inventory levels.

Product designer, both for manufacturing and services companies can capture
information in real-time, refining their product for greater market appeal or
customizing them for key customers.

In financial service company, product designer can capture information about

customers investment habits, which will help to develop new investment
packages.

By making ERP system a Web-based enable interface, you can integrate the
supply chain, speeding time to market and gaining manufacturing efficiencies.

5. Name two different software on the ERP system and what it includes?

Microsoft Dynamics: Microsoft Dynamic ERP Suite includes Microsoft Dynamic

AX, an accounting and finance, HR and CRM tool; Microsoft Dynamic GP, a
mid-market accounting suite; and Microsoft Dynamic NAV and Microsoft
Dynamic SL, both SME ERP platforms.

Oracle e-Business Suite: a modular ERP Platform, the Oracle e-Business Suite
has many elements including Oracle CRM, Oracle Financial, Oracle Logistics,
Oracle Order Management and Oracle Warehouse Management Systems. The
Software makes use of the Oracle database.

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6. Identify the steps designing a database and explain each step?

In order to design properly the database here are the step need it:

Analyze the information need of an organization

Identify entities, attributes, and relationships

An entity is distinct object such as person ,place , thing

An attribute is a property which describe the object

You need to define the relationship in the database

Relationship is the association between entities

You need to define the primary key , primary and the link

Primary key is a field in the a table that uniquely identify each row and record in a
database table( each table as primary and is not NULL value)

Foreign Key is a key used in another table which link the two table together

7. Describe the function of Data Management system (DBMS)?

A Database Management system is that software that manages and control access to the
database. It is a software system that enables users to define, create, maintain and control
access to the database. In the DBMS, it includes DML and DDL as well as it also
provided controlled access to the data base such as:

A security system which prevent unauthorized user to access the database

An integrity system which maintain the consistency of store data
The concurrency control which allow shared access of the database
A recovery control system which allow to restored database to a previous
consistent state fowling failure of system
A user-accessible catalogue , which contains descriptions of the data in the
database

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8. Describe function of DML and DDL?

Data Definition Language (DDL): it allowuser to define the database. it also allow
users to specify the data types and structure and the constraint on the date to be
stored in the database

Data Manipulation Language (DML):it allows users to insert, update, delete, and
retrieve data from the database. Having a central repository for all data and data
description allows DML to provide a general inquiry facility to this data call
query language such as SQL.

9. Explain the difference between flat database and relation database?

Flat database:

This mean that the information was stored in one long text file called tab delimited file.
Each entry in the tab delimited file is separated by a special character such as vertical bar
(|). Each entry contains multiple piece of information (field) about a particular object or
person group together as a record. The text files makes it difficult to search for specific
information or to create a report that include only certain field from each record

Relation Database:

Its a collection of data items organized as a set of formally describe table from which
data can be accessed easily. Its created via using him relational model. It consist on the
data is perceived as table for user. In the relation database, relations are used to hold
information about the objects to be represented in the database. It represented in a two
dimensional table which the row of the table correspond to the individual record and the
table column correspond to the attributes

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 10. Explain what is primary key and foreign key?

Primary Key:

Its a field in a table which uniquely identifies each row or record in a database. Primary
key must contain unique values. A primary key column cannot have NULL value as a
table always have primary.

Foreign Key:

Its a key used to link two tables together. This is sometimes call a referencing key.
Primary key field from one table and insert it into another table where it become a foreign
Key.

Part B: SQL
Select ( Name of Attribute ex- Staffno) from table That No Condition
Select* from table Show everything
Select ( Name of Attribute ex- Staffno) from table where attribute = value Condition

Part C: Problem Solving