Employability Skills: Improve The Overall Performance of Staff Members

Employability Skills
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TABLE OF CONTENTS
Table of Contents......................................................................................................2
INTRODUCTION....................................................................................................3
TASK 1.................................................................................................................3
1.1 Develop a set of own responsibilities and performance objectives..............................3
1.2 Evaluate own effectiveness against defined objectives.............................................4
1.3 Recommendations for improvement...................................................................5
1.4 Motivational techniques can be used to improve quality of performance......................6
2.1 evaluate own current skills and competencies against professional standards and
organisational objectives......................................................................................7
Task 2..................................................................................................................8
2.1 Develop solutions to work based problems...........................................................8
2.2.................................................................................................................9
. 2.3 identify your time management strategies.........................................................10
Task 3................................................................................................................11
3.1 explain the roles people play in a team and how they can work together to achieve shared
goals.............................................................................................................11
3.2 analyze team dynamics.................................................................................12
3.3 suggest alternative ways to complete tasks and achieve team goals...........................13
4.1 evaluate two tools and methods for developing solutions to problems........................13
4.2 develop an appropriate strategy for resolving a particular problem............................14
4.3 evaluate the potential impact on the business of implementing the strategy.................15
CONCLUSION.....................................................................................................15
REFERENCES......................................................................................................16


INTRODUCTION
Employability skills can be defined as that skill set that are must for carrying out the
employment in the best possible manner (Wood, 2008). A better understanding and assessment of
these skills leads to improvement of the overall performance of staff members when they are
within or entering the workplace (Trough, 2011).
The given case is based on a hotel that has got a presence of an underperforming and
demotivated team thereby leading to low levels of customer satisfaction. The previous manager
has not made the use of appraisals, objectives, constructive feedback and ignored problems that
were faced by the employees. Hence, an operational manager has been appointed so as to take
immediate action. These are in terms of turning the team efforts into a positive one followed by
better solutions to problems.
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In this respect, the report will focus on the areas of analyzing the responsibilities and
performance objectives of operations manager. It will further led to a discussion about the time
management strategies followed by understanding the concept of team dynamics. Solutions to
work based problem will also be given followed by checking out the successful implementation
and evaluation.
TASK 1
1.1 Develop a set of own responsibilities and performance objectives
Responsibility How you will perform the identified
responsibilities
Todevelopdirectandindirectrelationshipswith Byholdingmeetings withteammembersand


theemployees. headofeverydepartments.
Carrying out mail conversations on other

occasions.
To make decisions with respect to the By forming a team composed of top
organizationalprocessesthatisgoingonwithin managementandheadsofeverydepartment.
thehotel. I will supervise over the meetings and make
surethatthedecisionsaremadewithrespectto
bringing improvement in overall performance
ofemployees.
To ensure that the employees possess the Training sessions for the employees will be
necessaryskillssothattheworkcanbecarried undertakensoastochurnthereexistingskills.
outinanefficientmanner.
In its regard, the performance objectives that have been set by me are as follows:
To ensure that the monthly sessions are taken for the employees to increase knowledge of
business operations.
To ensure that the policies are adhered by the employees.
To ensure that the employees perform their duties and responsibilities effectively.
To ensure customer satisfaction is increased within next the six months.
To ensure a decrease of employee turnover by 10 percent.


1.2 Evaluate own effectiveness against defined objectives
strengths Weaknesses
I am able to motivate the employees by using I lack in the area of verbal communication
varied strategies. skills.
I am committed towards my job as well as the I lag behind in the area of planning when there
responsibilities that have been given to me. is heavy work load.
I ensure to make use of best technology so as to I lack in the area of management when too
gain maximum consumer satisfaction. much work is given to me.
I set strict standards for the employees so as to I have to work a little more on my analytical
gain maximum productive from them. skills.
I possess strong written communication skills
and exceptional time management
1.2-add how your weaknesses will affect your performance as a manager. Complete
opportunities and threats as mentioned in the SWOT table.
As per the performance objectives that have been set by me, there is a need to carry out a
thorough evaluation of my effectiveness against defined objectives. In this regard, I have often
ensured to carry out my personal assessment through a SWOT analysis. (refer appendix)
As per the given technique, I have found out that I am good in the area of written
communication and time management skills. However, my weakness lies in the area of verbal
communication, planning, management and analytical skills. I have got the opportunity of
motivating the employees as well as improving the overall satisfaction level of consumers.
However, there are some issues in the management of hotel that may not help me in attaining the


set objectives. These are related to staff shortages.
In order to bring an improvement in my present performance I am required to focus on my
weakness. For bringing improvement in my verbal communication skills I will focus on listening
to the speeches of eminent speakers and bring a change in my communication skills.
For improving my planning and managerial skills, I will adopt the technique of work
prioritization. I will finish up the important tasks in the morning hours which are most effective
ones and leave the others for later hours. In order to work on my analytical skills I will take the
help of internet. This will aid me in solving puzzles as well as case studies thereby building up
my analytical areas.
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1.3 Recommendations for improvement
Improving pay scale - In order to bring a substantial improvement in all the staff members, I
have thought upon making use of performance appraisals techniques. I have found that there
is decreased motivation level in the employees. This is a requirement as most of the
employees are demotivated on account of absence of any performance appraisals. Hence, I
feel that it can be enhanced by raising the salary levels of employees followed by providing
them performance bonuses. Salary increments are required to be done on the basis of
performance (Lopper, 2007).
Promotion - This is a requirement so as to differentiate between underperforming,

average and exceptional performing employees. Moreover, employees of the company have
been demotivated on account if lack I constructive feedbacks. Here, I feel that the
employees who have been working in the company form a long duration should be given
promotion. This will not only boost their overall motivation level but further led to
satisfaction (Gravells, 2010).
Regular meetings Some of the employees have reported that there problems have been
ignored. Hence, the need is to carry out weekly meeting sessions so that issues can be
discussed. In case of new employees, I suggest that they are in need of training and
development sessions. Hence, I will ensure to arrange them as and when the necessity is felt
(Dhiman, 2012).


1.4 Motivational techniques can be used to improve quality of performance
Maslow and Herzberg theory can be used in order to bring an improvement the performance of
my employees. As per Maslow theory, motivation of employees can be enhanced by
understanding the level of need of employees (Mc Leod, 2007). For example, as per the case the
team member seem to be demotivated as there is absence of any appraisal methods. Hence, the
need is to focus on psychological need by increasing the pay scale of employees. Monetary
incentive is likely to bring an improvement in overall performance of employees (The Best Ways
to Reward Employees, 2012). This can act as a major boost thereby leading to fulfillment of very
first need of Maslow hierarchy (Knight and Yorke, 2003). Some of the employees are also at the
level of esteem needs where they seek achievement. Hence, here they can give constructive
feedbacks. They can undertake individual sessions followed by praising the efforts of employees.
These are likely to make the employee feel valued (Zepeda, 2011).
Inthesameway,therecanfurtherbeanapplicationofHerzbergtheoryinordertomotivate
theemployeesofhotel.Employeesfallinginthecategoryofhygieneneedscanbemotivatedby
improvingtheirrelationshipwithsupervisors,improvingtheworkingconditionofhotel,giving
themgoodappraisalsaswellaspromotions.Inthesameway,thoseemployeesinthecategoryof
true motivators can be motivated by giving them recognition as well as additional
responsibilities.
Goal setting theory can further be used to motivate the employees in present case. The managers
of the hotel are required to identify those employees that have a high level of expectancy
for a valuable reward (The Fuel of High Performance - Motivation theories and action,
2015). The manager must make the employees feel that the reward to be achieved by them
is directly linked with their overall performance. The management of hotel is further
required to demonstrate the employees that meting or even exceeding the set level of
performance can make them gain the rewards. In this way, the hotel management can make
sure that expected performance is being achieved by the employees. Rewarding them for
the same is likely to make them feel motivated.


2.1 Evaluate own current skills and competencies against professional standards
PROFESSIONAL STANDARDS (FOOD OWN CURRENT SKILLS AND
AND BEVERAGE MANAGER) COMPETENCIES
Presence of effective time management I am able to manage my work effectively as per
the standards set by the management. On self-
reflection, I have found that my skills of time
management are in par with the assistant Food
and Beverage Manager
Provision of training and growth opportunities I am unable to provide effective training and
to employees development session to employees on account
of increased work flow. On self-reflection, it
seems clear that the assistant Food and
Beverage Manager has been able to undertake
weekly sessions for the employees. I have not
been able to meet the set standard.
Providing proper guidance to employees I lag in the area of providing proper guidance
to the employees on account of increased job
responsibilities. Food and Beverage Manager
on the other hand has conducted daily meetings
with the employees so as to guide them in the
lacking areas.
Good oral and written communication skills I possess good write communication skills but I
lack in the area of expression. I am required to
work on this aspect so as to be in par with the
communication skills of assistant Food and
Beverage Manager.


TASK 2
2.1 Develop solutions to work based problems
As per the present issues of hotel, I have found an area of concern for the hotel employees.
It is the lack of any grievance handling system for the employees. It has been noticed that there is
an absence of any means by which issues faced by employees are worked upon. This leads to
increased demotivation as well as frustration in employees (Riebe and et al., 2010). It further
affects their overall performance followed by overall productivity of company.
Solution for the given work based problem can be making of a grievance handling cell
where all the issues faced by employees are looked upon. If an effective grievance redressed
system is kept in place then the management of hotel can ensure for an amiable work
environment (Employee Grievance - Effective Ways of Handling Grievance, 2015). This will
occur as the grievance will be redress to making the employees and the managers of hotel
mutually satisfied. It will further aid the employees to express their feelings, discontent and
dissatisfaction in an open and formal manner.
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The issues that deserve special attention can be taken to senior management. The
employees can further be informed as soon as there problem has been resolved. Other than this,
individual sessions can also be taken by the management in order to assess the issues faced by
employees. These can be related to work culture, salary, job profile among others (Dealing with
Employee Grievances. 2015).
Other than that, if the grievances are personal in nature then they can be dealt by carrying
out one on one talk with employee and supervisors. A fully fledged discussion and


communication efforts can lead to clearing of many misunderstandings (Savolainen, 2000). If
there is an involvement of more issues, they can be dealt by reaching at a compromising solution
that is beneficial for both the parties.


2.2 Communicate in a variety of styles and appropriate manner at various levels
There is a need that the solutions that have been suggested are presented to the concerned
persons. In present scenario, it is the top level management who can work on setting up a
grievance handling cells and appointing concerned persons for the same. In this respect, the
methods of communication have been suggested that have been described below:
Written communications - In this regard, the work based problem as well as solution can
be dispatched to concerned authorities. It can be done by mail. The online
communications through mails can be edited easily followed by sharing them with the
concerned persons together (Griffin and Annulis, 2013). Paper based technique can also
be used so as to aid towards providing clear and file able solutions. It can further led to
clear statement of discussions in the present scenario.
Oral communications - The management can be informed about the work based issue as
well as solution through a phone call. The concerned authorities can be explained about
the issues (Patrick, 2015). The given technique can work in the area of grievance
handling whereby employees will get a chance to express themselves. It will further led
to provision of solutions to employees in a best possible manner.
Face-to-face communications- This can be the best method of communication by which
authorities can be informed about the underlying work based problem in the hotel
followed by the solutions for same. This is most likely to save time followed by causing a
reduction in unwanted misunderstandings (McNamara, 2015). It can further led to
carrying out of detailed discussions so as to resolve the underlying issues. Face to face
communication is a big necessity so as to handle the grievances. This is as both the
concerned sides will get a chance to express them. Solution to the issues can be resolved
by the end of the meeting.


2.3 Identify your time management strategies
Being an operational manager, I am required to manage by time in the best possible
manner. I thus ensure to make use of varied strategies that are as follows:
Prioritizing workload- I make sure to assign tasks as per the work load. In this regard, in
case of workloads, priority is given to those tasks that are of importance and may take
less time for completion (Hafeez and Aburawi, 2013).
Setting work objectives- I also ensure to set my work based objectives on a daily basis.
For this, I have prepared a work planner in which I write the tasks that are to be
completed. I also set deadlines for the same.
Making and keeping appointments- As an operational manager, I have to deal with many
employees and other members of management on a daily basis. Hence, I ensure to
provide appointments and fix a specified time for every meeting. This helps me to save
the extra hours (Lopper, 2007).
Working steadily rather than erratically- I ensure to work on a steady pace throughout
the day rather than working too much during a particular time period. This steady pace
not only leads to avoidance of errors but also helps me to keep myself relaxed.
Time for learning- I also take out time for learning new skills. This learning especially in
the area of technology helps me to bring a reduction in work load thereby giving me a
chance to save time for extra work (Whelan, 2012).
Task scheduling: In order to complete my work in stipulated time and make free time for
myself I am required to prepare a proper schedule for the same. I will try to stick with the
formulated schedule as much as possible. However, I will also ensure to bring in minor
adjustments in care of emergencies (Chapman and Ruptured, 2015).
Avoid Distractions - I will also try my best to avoid distractions that do not allow me to
focus on big projects. These can be in form of mobile phones, checking social media
sites, reading the latest news online. Even if required then I will set some time for such
activities (Mikoluk, 2013).


TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
Belbin has defined different roles that are played by the members while working in a team.
Shaper role in the customer service desk can be played by those members who are dynamic and
enjoy challenges. These can play the role of dealing with difficult guests that come to the hotel.
Following are the stated roles of different members of the team who work altogether in an
order to achieve the objectives as follows:
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Implementer: The role played by those team members who can get things done within a
team. Hence, these members can be appointed as group leaders during heavy guest inflow
(Human Resource Management, 2012).
Completer role: The role can be played by the one who have an eye for details. Hence,
they can deal with those guests like old aged and handicapped one that requires extra
attention (Salas and et.al., 2009).
Coordinator role: It entails for possessing good listening skills. Hence, these employees
can be employed for attending the phone calls of the guests (Boella and Turner, 2012).
Team worker role can be played by those individuals who have an act of keeping the
team united and are supportive to other team members. Here employees can play a major
part in ensuring that the new employees are well accustomed with the work.


Resource investigator role requires the skill of negotiating and networking (Reilly and
Williams, 2012). Hence, these members can maintain coordination with other
departments.
Evaluator: Role player are serious minded and cautious. They can play the role of
dealing with online site of hotel followed by solving the queries of consumes through
mails (Linio and Catherine, 2014).
Specialist Role: It requires workers that have an expert knowledge in the particular area.
Hence, they can be given the tasks as per the overall expertise (Sims, 2002).
Plants role can be played by those employees who are innovative members of the team.
They can thus aid in bringing out innovation in the overall team working.
In order to ensure team work, the team members will be given the roles as per there
characteristics. They will be made to work together in small groups. Group objective for
example, handling 10 consumer queries in one hour will be given so that they work with each
other and complete the specific objective.
3.2 Analyze team dynamics
Team dynamics refers to the method adopted to make the group of people to do work. It
is inclusive of developing effective interaction, ability to make decision, addressing management
and leadership style, accessing roles and responsibilities to the members, defining goals to be
achieved and action plans to be implemented. Moreover, it is also significant to consider the
problems and issues that came through the way of doing work. Therefore, team work connects
the very critical element of resolving conflicts, managing work, meeting specification of
objectives, following rules and norms etc. There are various models of team dynamics models.
Given below is a Tuckman's model of team dynamics stated as below:
Figure1Stagesofteamdynamics

(Source:Groupdynamicsgroupprocesses,2015)
Team dynamics is all about the forces that influence the behavior of the members in a team.
In this regard, focus has been given on varied stages of team development that can be used by the
hotel so as to ensure proper team work.
Forming This is the stage when the team members get together to accomplish the work
of preparing food in F and B department. They get a chance to introduce each other. Here,
a team loader can be appointed in form of experienced chef who can ensure to create a
clear and strong leadership (Hafeez and Aburawi, 2013).
Storming This stage involves of voicing of individual; differences by members
followed by joining of the ones that are in match with beliefs. The role of head chef is to
voice the views and create consensus among all the members (Shuffler, DiazGranados
and Salas, 2011).
Norming Here, the team members start sharing a common commitment to purpose of
group which is to prepare food. The head chef that starts deciding over which employees
will make a particular dish and what is the role of other team members (Reilly and
Williams, 2012)..
Performing Here, all the employees work dedicatedly towards preparing the required
dishes and helping each other in case of difficulties (Lopper, 2007). Here, the head chef
has to play more indirect role as the employees take over stronger participating.
Closing and celebration At this stage, it is clear that the team work of food preparing
has been achieved.
As pertheabovementioned steps,thereis apresence ofvariedfactors that mayledto
encourageordiscouragetheteamcohesion.Forexample,ifthereisapresenceofsupportive
supervisorsthentherecanbeanincreaseinteamcohesion.However,ifteammembersdevelop
anincreasedfeelingofcompetitionwitheachotherthenitislikelyotpoutanegativeimpacton
overallcohesionofteam.
3.3 Suggest alternative ways to complete tasks and achieve team goals
There can be use of varied ways by which the employees working in departments of the
hotel can complete the tasks so as to achieve goals of team. But in the ever changing times, it


must be remembered that one approach does not work for all employees no matter how
customized the approach is made.
Coaching The employees can be coached and mentored as to how team working is to
be carried out. They can be given individual a well group training sessions so as to teach
them the techniques of team working (Linio and Catherine, 2014). For example, coaching
can be given to the team members working in food and beverage department. They can
be guided towards handling cutlery items and how to present themselves in front of the
guests.
Setting direction The food and beverage department of the hotel requires team work.
Hence, the need for them is to set directions that are to be followed by them. In this
regard, a lead can be appointed who can supervise the activities being carried out by the
team members while preparing the food. A proper process for food preparation should be
set for all the team members. They can be directed towards maintain hygiene while
preparing food.
Effective communication This can be regarded as a major step towards achievement of
team goals. This will require ensuring towards development of processes so as to
facilitate flow of information within the team. The members are further required to
actively listen to one another. Conflicts are also required to be dealt openly and
constructively (Sencal, Loughead and Bloom, 2008).
Encouraging innovation task completion and achievement of team goals can occur
when team members are encouraged to adhere with innovative pieces. This will not only
lead to designing of innovative solutions but also aid in creation of ways so as to improve
processes. It will further led to brainstorming sessions. Where employees will get a
chance to suggest new ways of doing things (Achieving Team Goals, 2015). For example,
brainstorming sessions. Can be developed for employees working in finance department.
Complex financial analysis problem can be given to them. This will make then take
innovative steps to sort the problem. The suggestions given by them can be used to
handle the financial issues faced by company on a day to day basis.


Task 4
4.1 Evaluate two tools and methods for developing solutions to problems
The evaluation of two tools and methods for developing a solution to problem is made.
Any problem under hand is required to adhere with following steps so as to get solutions for the
issues. The tools used are namely, problem solving technique and process mapping tool.
1: Problem solving technique: According to this method, following steps are made and any
problem in the organisation is solved by using the following stated points as follows:
Defining the
issue
analyzing the
areas in the
problem
assessing of
various
alternative
Suggesting
suitable
solution
Firstly, the need is to define the issue in the best possible manner. The technique in this
regard can be written so as to get the crux of overall issue.
Secondly, analysing the areas in the problem that require immediate attention. This will
aid in identifying the possible outcomes for the problem under study (Reilly and


Williams, 2012). The given set should further be followed by identifying and assessing of
various alternative outcomes.
Thirdly, the varied alternatives will help in making choice as to which technique is the
best one. Then the suitable solution for the problem can be identified (Lopper, 2007). For
example, if the issue is related to lack of employee motivation then the need is to analyse
what has led to a decreased motivation in sales team. This will aid to assess the exact
problem that needs to be given attention.
Lastly, there comes revising the possible steps to be chosen for identifying and assessing
of various alternative outcomes. These can be by providing monetary benefits for extra
sales that have been done. It can also include for giving free lunches to the best
performing sales employee. The varied alternatives will help in making choice as to
which technique is the best one.
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Advantages
The organisation faces ample of issues which ranges from simple to complicated. With
the help of this tool, an ability to make effective use of problems in the future is
beneficial.
It act as a assistance and aid tool for getting work in an organisation.
It helps to bind together full experience of real world and past learning experiences.
It enhances coordination and participation.
Disadvantages
It is limited as it fails to make appropriate use of the algorithms.

It includes blocks after every intervals that makes difficult for the people in developing
solutions (Linio and Catherine, 2014).
The process is time consuming and may delay in obtaining the final results.
2: Process mapping tool: By collecting data on the area where the problem is detected in an
organisation, dynamic model is constructed.
Illustration 1: Process Mapping tool for solving problem

In this process, picture of the activities takes place. This is helpful communication tool
that help in improving teams and identify opportunities for improvement. ICOR (inputs, outputs,
controls and resources) is an internationally accepted process analysis methodology for process
mapping. It is for processes so that they could be broken down into simplex and administrable
units. The maps are inclusive of the inputs, outputs, controls and resources for both the high level
process and the sub-processes in an order to solve the problems.
Advantages


It helps to recognizes the ineffective and inefficient work or operations in the
organisation.
It provides easy and appropriate achievement of work.
It is advantageous as it benefits the organisation in creating visual process depiction.
It offers excellent training to the employees and clients (Jones, 2015).
It is beneficial as it carries the ability to identify the implementing best of practices.
Disadvantages
There is need to collect data which should be accurate as statistically weak collection
leads to affect the processing.
While using data for small groups, process maps may not represent whole process.
While sending the data for the verification, time consumed is very much. Therefore,
accurate process mapping may got affected.
It becomes more challenging for the management to motivate and encourage employees
for obtaining accurate data.
4.2 Develop an appropriate strategy for resolving a particular problem
In order to meet the solutions to any set of problems there is need to define the problem
which is under study. In the hotel, the present issue is lack of communication within
departments. Hence, the nature of problem is related to communication. The next step is to assess
the problem so as to analyze the techniques that can be used to solve the issues (Linio and
Catherine, 2014). On further analysing, it is found that the lack of communication was on
account of increased work lost that was present on the employees. This led to less discussions
and meet up sessions. The lack of communication further led to issues if terms of less
coordination and increased grievances in between inter departmental employees. Hence, the
problem was assessed further so as to suggest various alternative outcomes (Hafeez and
Aburawi, 2013). The outcomes revealed were as follows. It has been decided that a monthly
outing will be kept for all the employees of the hotel. There will further some of the team
activities so as to increase team spirit as well as enhance the coordination in the hotel employees
who are working in varied departments (Reilly and Williams, 2012). It will further help the
management to assess the hidden skills that are present in the employees. Other than that,
monthly meeting can be conducted with the head of the varied departments. This will assist in

finding out the issues that are faced in terms of coordination. A mutual solution can be arrived
that can assist in maintenance of effective team efforts (Lopper, 2007). In this regard, a time
scale can be set for solving out the communication issue. The time line in present case can be six
months. The resources for the same can further be identified.


4.3 Evaluate the potential impact on the business of implementing the strategy
Evaluation of the potential impact on the business of implementing the strategy is
required to be assessed. As discussed above the employees of the organisation were decided to be
taken for monthly outing. Wit the help of activities that are planned, the employees will be
prepared for working in team. It helps in gaining coordination and participation in them. With the
help of engaging them in using of problem solving techniques, they would be developed to use
tricks for solving simple issues (Haynes,2012). Time management skills are the most significant
aspect. With the help of targets, the potential impact can be seen in time management of every
individual employee of the organisation. However, it may depends on one person to another on
undertaking things and learning. There is possibility that may affect the work of every individual
because of other factors which are essentially and equally required. They are perception, attitude,
behaviour etc.
It is further required to be evaluated as to what has been the possible impact on the
business when the problem solving strategy was implemented. The evaluation is to be carried out
if the inter departmental communication issue that was going on within the hotel was solved or
not. It can be checked by measuring the overall satisfaction level of the consumers (Linio and
Catherine, 2014). It acts as an indirect indicator but is helpful one. Other than this, it is further
required to be checked by carrying out disguising with the departmental heads as well as the
team leads (Hafeez and Aburawi, 2013).
If the head of department have seen a reduction in the grievances and increase in
coordination of affairs then it clear that communication is on for front. It is because if the issues
that are encountered are solved and employees started working on their own, then they are
required to be appreciated. It is a strategy which motivates and encourages the employees to
move towards better performance of work. This may also help in increasing the possibility of
exploring themselves in front of senior staff (Shuffler, DiazGranados and Salas, 2011). It,
therefore, helps in developing their communication skills and abilities. Strategy implementation
may further led to development of a better understanding and assessment about what is expected
from the employees. It may further led to improvement of the overall performance of staff
members when they are within or entering the workplace. There is also a chance that employees
may be motivated further so as to give in best performance. It will also lead to generation of staff


loyalty as they will have a feeling that there issues are being heard and worked upon by the
management. Following are the positive impacts of implementing the strategy in an organization
and are stated as follows:
Retaining top talent and enhance employee satisfaction is considered to be positive
impact of implementing change. When the organization undertake any change, the
objective lies in making it acceptable with the employees as they are the one who bring
action plans to achieve them.
Generates competitive advantage is the another benefit. It is the aim of strategy as by
defining effective objectives by suing appropriate strategies, employee will be developed
to work with competitive spirit. This would be helpful to them to make use of best of
commutation style for gaining greater customer base (Linio and Catherine, 2014).
Motivating staff to perform better is the advantage where the employees are prepared to
perform better in an order to achieve the objectives of strategy.
Increases participation of employees is another merit which is achieved when the
employees work together to achieve the success outcome for strategy formulation.
Development of skills and ability of the staff is the resultant which comes from the
strategy planning and implementation.
Following are the negative impacts of implementing the strategy in an organization and
are stated as follows:
Passive behaviour of employees is the factor which is observed when the impact of
strategy may not be acceptable by the employees. This may affect the mode of interaction
among the employees at work.
Timely process is the de-merit which affect the organisation in a way when the procedure
to address the outcomes becomes lengthy and difficult (Layer, 2004).
De-motivates personnel is the another impact when the strategy is formulated. It thereby,
leads to lack of communication with each other.
Ineffective work performance is also the impact which came when the work is affected. It
hinders the communication when the employees become selfish and greedy (Hafeez and
Aburawi, 2013).


Development of negative relationships among the business employees when while
working with the achievement of strategy. This is generally observed as people who are
more effective in communication, develops a kind of superior feeling in themselves. In an
order to show them up, they do not support other employees and therefore develops
negative relationships.
CONCLUSION
Employability skills are that area within an organization that focuses on management of
people; provision of direction etc. for better running and growth of the organization. From the
above study, it can be concluded that in order to manage the issues faced by hotel, there is need
to set up some performance objectives on the basis of which improvements can be made. This
should be followed by understanding the work based problems being faced by the team members
who were involved in the area of lack of grievance handling. The solutions should further be sent
to management by making use of varied communication methods. These are related to oral,
written as well as online communication. Operations manager further worked on the area of team
dynamics followed by understanding the issues faced and providing solutions for the same. The
solutions were further evaluated so as to check as whether the technique used for problem
solving was successful or not.


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Appendix 1 SWOT analysis
strengths Weaknesses
I am able to motivate the employees by using I lack in the area of verbal communication
varied strategies. skills.
I am committed towards my job as well as the I lag behind in the area of planning when there
responsibilities that have been given to me. is heavy work load.
I ensure to make use of best technology so as to I lack in the area of management when too
gain maximum consumer satisfaction. much work is given to me.
I set strict standards for the employees so as to I have to work a little more on my analytical
gain maximum productive from them. skills.
I possess strong written communication skills
and exceptional time management
Opportunities Threats
I can work on the area of motivating the Due to the staff shortages, the employees are
employees being overloaded with work
I am required to take individual sessions with

The hotel management is considering staff
the underperforming employees
layoff so as to bring a decrease in cost.
I can further work on improving the overall
satisfaction level of consumers.


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Carrying out mail conversations on other

To ensure that the policies are adhered by the employees.

To ensure customer satisfaction is increased within next the six months.

To ensure a decrease of employee turnover by 10 percent.

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varied strategies. skills.

responsibilities that have been given to me. is heavy work load.

gain maximum consumer satisfaction. much work is given to me.

gain maximum productive from them. skills.

I possess strong written communication skills

and exceptional time management

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Promotion - This is a requirement so as to differentiate between underperforming,

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