COMPARISONS

Both have establish or apply total quality management. In which they value the importance of
TQM in business industries.

Both of them have cross functional teams.

SIMILARITIES OF MALCOLM BALDRIGE NATIONAL AWARD AND DEMING AWARD (JAPANESE

QUALITY AWARD

A plan to keep improving all operations continuously

A system for measuring these improvements accurately
A strategic plan based on benchmarks that compare the companys performance with the
worlds best
A close partnership with suppliers and customers that feeds improvements back into
operations
A deep understanding of the customers so that their wants can be translated into products
A long-lasting relationship with customers, going beyond the delivery of the product to
include sales, service, and ease of maintenance
A focus on preventing mistakes rather than merely correcting them
A commitment to improving quality that runs from the top of the organization to the bottom
CONTRAST

In 1970 the Japanese have a continual process of improvement called"Kaizen". The Deming
principle of management requires the empowerment of the worker to question existing systems
and make decisions which will improve these systems. This form of management contrasts
sharply with the traditional American style of management, 'Scientific Management', which is a
"top down" style. Based on the premise that the worker can contribute nothing to the job
except their labor, the "top down" style places most decision making authority at the
managerial level and uses the chain of command flow down. The worker in this style of
management is expected to follow orders without questioning.
Japanese quality management does not mostly rely on the most advanced technology in order
to achieve high quality. What they need is the minimum effort of every worker. Strive for thhe
better than what we are yesterday. Do not need to become the best since the best means no
growing up. It is different from the perspective of American that they do not consider the
workers opinion in decision making.
Unlike many US organizations where an Acceptable Quality Level has been the rule, Japanese
factories maintain zero defect as their goal.

*Malcom Baldrigde National Quality Award

*Japan Quality Award