Siemens

Global Shared Services

Global Location Footprint

Siemens AG 2010.
2009. All rights reserved
 Committed to profit and growth

Revenue by Sector Revenue by region

Healthcare Cross-Sector Asia, Australia Germany

12,4 billion 7,7
6% Businesses
% 4,8 billion 18%
18% 15%
15%
16%
45%
49%
Industry
27% 40%
33%
29% 34,9 billion Europe, CIS,
Energy Americas Africa, Middle East
25,5 billion (excl. Germany)
Total Revenue Sectors and
Cross-Sector Businesses Location of customer

Revenue and employees Key figures

100.000 500 Continuing operations
Employees in thousands (in millions of euros) FY2009 FY2010
80.000 400
Revenue 76,651 75,978
60.000 300
New orders 78,991 81,163
40.000 200
Income 2,457 4,112
20.000 100
Revenue in millions of euros Free cash flow 3,786 7,111
FY 1985 1990 1995 2000 2010 Employees 405,000 405,000

Corporate Communications
Page 2 December 2010 Siemens AG 2010. All rights reserved.
 Global Shared Services offers a variety of services to
Siemens businesses worldwide

Global Shared Services - FY 2011 5.830 FTE

Accounting & Finance Human Resources Supply Chain Mgmt

Other Services
(AFS) (HRS) (SCMS)
2.750
2.110
560 410

300,000 employees Daily maintenance of 3'3 Mio

12.5 Mio payment per year 400,000 Purchase Orders / year customer master data
1.2 Mio travel & expense claims Customer satisfaction: yearly
7 Mio customer receipts Average productivity of 2,200
300,000 paychecks per month surveying of 50,000 customers
500 more accounting entities purchase orders per FTE Support of 5 Carve out projects
170,000 pensioners per month with 10,000 empl. in 40 countries

Current AFS Portfolio Current HRS Portfolio Current SCMS Portfolio Current Other Portfolio

Accounts Payable HR Performance / Reporting PO Processing & Clearing Global Marketing

Accounts Receivable Talent Acquisition Services
OneSRM User support
Fixed Assets Organizational & Translation Services
Employee Development Catalogue Mgt
General Ledger Call Center
Learning Logistics Services
Closing & Reporting Mergers & Acquisitions
Compensation & Benefits Support
Health & Safety Local Services
Travel Expenses (e.g. Insurance)
Global Shared Services
Page 3 GSS Global Footprint For internal use only / Copyright Siemens 2011
 The Delivery Center India is becoming our Global Back
Office Center for service delivery worldwide

GSS Global Back Office Center Allocation Criterias

For all back office processes that are English-

based, e.g. for regions
North America
UK
Australia
South Asia,

For all back office processes that are language

DC Bangalore and time zone independent, ie.g.e
Accounts Payable, Accounts Receivable

Global Back Office Center

DC India

Languages: English Some Highlights

FTE: ~1000 Processing of over 2 million customer receipts

Services: AFS, HRS, SCMS, OS Over 160,000 T&E claims settled in FY09

Global Shared Services

Page 4 GSS Global Footprint For internal use only / Copyright Siemens 2011
 Regional Delivery Centers focus on language-specific
near-shore services

GSS Language-Specific Global Delivery Centers Allocation Criterias

For front office processes that require customer

language skills, or local knowledge e.g.
Payroll, Delegation Services
DC Prague and Ostrava Relevant allocation decision criteria:
DC Lisbon DC Beijing
Language requirements
Availability of skills and expertise
Avoidance of additional costs (taxes, charges,
duties)
DC Bangalore
Time-zones
Interdependencies between different services
DC Buenos Aires or one-stop-shopping requirements

Language-Specific Global Delivery Centers

DC Argentina DC China DC Czech Republic DC Portugal

Languages: e.g. Spanish, Languages: e.g. English, Languages: e.g. English, Languages: e.g. French,
Portuguese, English Chinese, Korean German Italian, Spanish,
Portuguese, English
FTE: ~175 FTE: ~300 FTE: ~730 FTE: ~250

Global Shared Services

Page 5 GSS Global Footprint For internal use only / Copyright Siemens 2011
 Local Centers serve their own country with local services,
some larger centers also provide task-specific services

Main GSS Local Service Centers Allocation Criterias

For local services that require customer

proximity, are bound to legal requirements, or
require some specific expertise

Note: Largest locations are Munich and Erlangen

with 900 employees, Orlando with 150
employees.

Main Local Service Centers

Global Marketing
Health Management Services Mergers & Acquisitions Logistics HR Local Services

Medical Services Sales and marketing Planning, executing and Warehouse Employee Service
Social Counseling consulting supporting of M&A / Management Personnel Support
Market research Carve out activities Import / Export Services
Health Promotion Visa Services
(health trainings, health Database marketing Duty Drawback, Insurance,
& sports programs) consulting,

Global Shared Services

Page 6 GSS Global Footprint For internal use only / Copyright Siemens 2011
 Contact

Michel E. de Zeeuw
Thank you
Siemens AG

for Chief Executive Officer

Global Shared Services
Otto-Hahn-Ring 6

your attention! D - 81739 Munich

Phone: + 49 89 636 630000
E-mail: michel.dezeeuw@siemens.com

Global Shared Services

Page 7 GSS Global Footprint For internal use only / Copyright Siemens 2011