Assignment

On
Mauritius
Telecom
BMAN/FT/o8

Devesh Heeraman

Vesika Dalliah

Tevishna Sunasee

Yanishta Mauree
 Acknowledgement

ThisprojectofBusinessCommunicationonMauritiusTelecomisabouthowcommunicationoccurs,the
degreeofformalityandinformalityusedinMauritiusTelecom,teamworkandtrainingstaffto
communicateeffectively.

Allthefiguresandinformationwereobtainedfrom:

Wikipedia
MauritiusTelecomWebsitewww.mauritiustelecom.com
As&AlevelBusinessstudiesthroughdiagramsAndrewGillespie
AsAlevelbusinessstudiesPeterStimpson


WewouldliketothanksMr.DevHurkooandMrs.PreetyFulenabothstaffofMauritiusTelecomfor
helpingus.WewouldalsoliketothanksthestaffofMauritiusTelecomwhohelpedusdirectlyand
indirectly.Wearealsogratefulfortheencouragement,supportandadvicegiventousbyour
classmates.

Leastbutnotlast,wewouldliketothanksourlecturerMrs.MakoondallChadeewhohasbeenverykind
andgivingusadvicetocompletethisassignment.Withoutheradviceandexplanationthisassignment
wouldnothavebeencompleted.WearealsogratefultoUniversityoftechnologyforlettingususeits
resourcessuchaslibrary,computersandclasses


Mauritius Telecom isatelecommunicationsandInternetserviceproviderinMauritius,

asmallrepublicintheIndianOcean.Mauritiustelecomistheleadingproviderof
telecommunicationsservicesandamajorplayerintheICTsectorMauritius.Asatotalsolution
provider,MauritiusTelecomoffersacomprehensiverangeofproductsandservicestomeetthe
needsofbothresidentialandbusinesscustomers.Thecompanyhasabout332,000fixed
telephonelinescustomers,555,000mobilecustomers,45,000customersofdialupinternet
accessand30,000customersofOrangeADSLandMy.TADSL.

AbriefOverviewofMauritiusTelecom:

Mauritius Telecom, the public telecommunications operator of Mauritius, was established in

1992,followingamergerbetweentheformerOverseasTelecommunicationsServicesLtdand
MauritiusTelecommunicationServicesLtd.Itistheprimaryproviderofvoice,mobile,Internet
anddatacommunicationservicesinMauritius.

In November 2000, Mauritius Telecom entered into a strategic partnership with France
Telecom with a view to strengthening and securing its market share, pending the total
deregulationofthetelecommunicationsectorinMauritius.

By combining the technological and global strength of France Telecom, and the local and
regional experience of Mauritius Telecom, the two companies have been able to offer
innovative and useful technologies to new markets. Following the partnership with France
Telecom,TelecomPlusLtdlaunchedin2002broadbandinternetaccesswhichisbrandedunder
WanadooADSL.

Onthe29thofOctober1883thatthefirstlocalcallwasmadebyGovernorSirFrederickNapier
BroomebetweenhisresidenceatLeRduitandtheGovernmentHouseatPortLouis.

In1962,telephoneuserscoulddialdirectlythenumberswithouthavingrecoursetomanual
operatorsatthetelephoneexchange.

In1978,thefirstdigitalexchangeutilizingstoredprogramcontrolledswitchingwasintroduced
andby1991allelectromechanicalexchangeshadbeenreplacedbydigitalones.

Over the last years, Mauritius Telecom has developed into one of the leading enterprises in
Mauritius with a consistent sound financial achievement and has helped to propel Mauritius
intotheinformationagethroughconstantupgradingofitsnetworks.

In 1996, Cellplus Mobile Communications Ltd, a mobile network operator and a fully owned
subsidiary of Mauritius Telecom launched the GSM network in Mauritius. As from 17 April
2008, Mauritius Telecom rebranded its mobile and internet services as Orange. Cellplus
PrepaidandPostPaidoffersarenowknownasOrangePrepayandPostPayoffersandTelecom
PlusdialupinternetaccessandWanadooADSLoffersarenowknownasOrangeDialUpand
OrangeADSL

Subsidiaries of Mauritius Telecom include:

TelecomPlusLtd,aninternetserviceprovider;

Cellplus Mobile Communications Ltd, a cellular phone service provider;

Call Services Ltd, a telemarketing company;

Teleservices (Mauritius) Ltd, a telephone directory company.

Mauritius Telecom has become a very large company. Mostly everyone knows about Mauritius
Telecom. Mauritius Telecom has its Point of Sales, Teleshops and Customer Care Service all
over the island and having about 1900 employees.

Mauritius Telecom

foundation = 1992

Headquarters Port Louis

Key people Mr Sarat Dutt Lallah, CEO

Mr Dominique Saint-Jean, COO, Deputy CEO

Industry Telecommunications

Telecommuncations services
Products
Internet services

Revenue ~ 6.3 bn Mauritian rupees 2006

Employees ~ 1,900

Website http://www.mauritiustelecom.com

Brief overview on number of workers, services offered, revenue, key people in the Management
Level and information on the company-(website and location)

Some of the Point of Sales of Mauritius Telecom all over the island and in Rodrigues

Being located all over the island, an organisation like Mauritius Telecom needs a good
communication system so as to enable all the branches, Teleshops, Customer Care Service and
other departments to work efficiently. Communication is very crucial and important in this type
of business.

Communication is about transmitting ideas or messages. Communication is the process of

attempting to convey information from a sender to a receiver with the use of a medium. There
are several means of communication. There are auditory means, such as speaking, singing and
sometimes tone of voice, and nonverbal, physical means, such as body language, sign language,
paralanguage, touch, eye contact, or the use of writing. Communication is defined as a process
by which we assign and convey meaning in an attempt to create shared understanding. This
process requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening,
observing, speaking, questioning, analyzing, and evaluating. Use of these processes is
developmental and transfers to all areas of life: home, school, community, work, and beyond. It
is through communication that collaboration and cooperation occur. Communication is the
articulation of sending a message, through different media whether it be verbal or nonverbal, so
long as a being transmits a thought provoking idea, gesture, action, etc.

Nonetheless, communication is usually described along a few major dimensions: Content (what
type of things are communicated), source, emisor, sender or encoder (by whom), form (in which
form), channel (through which medium), destination, receiver, target or decoder (to whom), and
the purpose or pragmatic aspect. Between parties, communication includes acts that confer
knowledge and experiences, give advice and commands, and ask questions. These acts may take
many forms, in one of the various manners of communication. The form depends on the abilities
of the group communicating. Together, communication content and form make messages that are
sent towards a destination. The target can be oneself, another person or being, another entity
(such as a corporation or group of beings). Communication can be seen as processes of
information transmission governed by three levels of semiotic rules:

1. Syntactic (formal properties of signs and symbols),

2. pragmatic (concerned with the relations between signs/expressions and their users) and

3. semantic (study of relationships between signs and symbols and what they represent).

Therefore, communication is social interaction where at least two interacting agents share
a common set of signs and a common set of semiotic rules. This commonly held rule in
some sense ignores autocommunication, including intrapersonal communication via
diaries or self-talk

All these are illustrated in the pictures below:

In a simple model, information or content (e.g. a message in natural language) is sent in some
form (as spoken language) from an emisor (sender, encoder) to a destination ( receiver/ decoder)

Communication is a vital part of personal life and is also important in business, education, and
any other situation where people encounter each other. Communication is required everywhere.
Communication has become a key element in successful business management.

Businesses are concerned with communication in several special ways. Some businesses build
and install communication equipment, such as fax (facsimile) machines, video cameras, CD
players, printing presses, personal computers, and telephones. Other companies create some of
the messages or content that those technologies carry, such as movies, books, and software.
These companies are part of the media or telecommunications industries. Organizational
communication is important in every business. People in organizations need to communicate to
coordinate their work and to inform others outside the business about their products and services
(these kinds of communication are called advertising or public relations).

In the case of Mauritius Telecom, the managers office are in the Telecom Tower in Port Louis,
so managers need to be able to communicate effectively both with the staff in Telecom Tower or
in the other branches all over Mauritius. The choice of the communication media to be used is
very significant and it is influenced by many factors. There may be barriers to communication
but still the existence of potential barriers to communication needs to be recognised by managers
and action taken to reduce the impact of them. IT systems have revolutionised communication in
business but they can have their drawbacks and these should be weighed against benefits.

The above is a Simplified Organisational Structure of Mauritius Telecom. In the top management
information pass from up to down to the management level that is up to executives and
managers. From the managers to the other staff and workers there is a two way communication,
there are feedbacks and response.

The flow of communication in a department in Mauritius Telecom is a two way communication.

Below is an example of Network Department, there is a two way communication. The head of
network may pass an information and the workers down in the hierarchy may send there
feedback and response to the head.

MauritiusTelecomusesamixtureofAutocraticandDemocraticleadershipstyles.Leadership
styleisanimportantpartofbeingasuccessfulmanager.Employeeswillwanttofollowagood
leaderandwillrespondpositivelytotheirdirection.ApoorLeaderwilloftenfailtowinover
staffandwillhaveproblemscommunicatingwithandorganizingworkerseffectively.Agood
leadermustbeabletocommunicateeffectively.Withthemixtureofleadershipstyle,Mauritius
Telecomisabletocommunicateamongitsworkersefficientlyandtheworkersaremostlikely
tocontributetotheefficiencyoftheservicesthatMauritiusTelecomoffersandthedecision
makingprocessofcertainminordecisionthatmayaffecttheworkers.

METHODS OF
COMMUNICATION

INTERNALCOMMUNICATION
Itinvolvescommunicatingbackandforthwithintheorganizationthroughsuchwrittenandoral
channelsasmemos,reports,proposals,meetings,oralpresentations,speeches,andpersonto
personandtelephoneconversations.Internalcommunicationtakesplaceamongcoworkersas
well as between supervisors and supervisees. Internal communication promotes problems
detectionandsolutions.Italsofostersdecisionmakingandpolicysetting.

Likewise,inMauritiusTelecom,thedifferentmethodsofinternalcommunicationare:

WebMaster
Mail
Telephone
MobilePhone
NoticeBoard
Intranet
Meeting
Grapevine

WEBMASTER
It is a form of internal communication; a common mail which every member in
theorganizationhasapartfromtheirownmail.Itisalsoatypeofpersonalnotice
board.

MAIL
It is a form of internal communication which is used in the organization by the employer to
send instructions to the employees or it can be the employees sending information to the
employer.

TELEPHONEANDMOBILEPHONE
Theyareformsofinternalcommunicationwhichisprovidedfreelybytheorganizationforthe
employeestousetocommunicatewiththeircolleagues.Ascomparedtomail,telephoneand
mobile phone are quicker ways of communication as the sender can keep in touch with the
receiverwheneverandwherevertheyare,whereasmail,thereceiverwillgethismessageonly
whenheisonline.

NOTICEBOARD
It is a form of internal communication used within the organization. For example, a general
announcementaboutthemenuinthecanteencouldeasilybeputonthenoticeboard.

INTRANET
It is a form of internal communication which is a private Internet site used within the
organization. It is an internet service running within the organization. It provides email and
otherinternetservices,butcanonlybeaccessedbycompanystaff.

MEETING
Itisaformofinternalcommunicationwherethememberswithintheorganizationaremetto
discussaboutthecompanyaffairsorwhatishappeningaround.

GRAPEVINE
Itisaformofinternalcommunicationwithintheorganization.Messagesoftenpassaroundthe
organizationmorequicklyonthegrapevinethanthroughtheestablishedchannel.

These forms of internal communication can be classified as formal and informal

communication.

10

FORMALCOMMUNICATION

ItisfollowstheorganizationalstructureofMauritiusTelecom.

Itreferstotheofficialchannelsofcommunicationwhichexistinabusiness,suchasinformation
beingpassedthroughlineandstaffrelationships(e.g.betweensuperiorsandsubordinates,
or between people on the same level). These information flows will be concerned with the
content of the jobs and may be in one of several forms, spoken, written, or electronic for
example.

In Mauritius Telecom, the types of formal communication are web master, mail, telephone,
mobilephone,noticeboard,intranetandmeeting.

INFORMALCOMMUNICATION
Communication patterns that are independent of the formal channels approved by
managementarecalledinformalcommunicationchannels.

Insteadoflearningaboutpolicyandpersonnelchangesandnewprojectsfromsupervisorsand
official company documents, employees sometimes gain information through unofficial,
independent sources. And these informal, internal communication channels are known as
grapevines.

InMauritiusTelecom,thetypesofinformalcommunicationaremeetingandgrapevine.

Meetingcanbeinformalforexampleinthecommoncanteenwherepeopleofdifferentlevelof
hierarchyarejoinedtogetherforleisure.

11

EXTERNALCOMMUNICATION
It refers to communication with an organizations major audiences the general public,
customers, vendors and other businesses, and government officials. Through external
communication, Mauritius Telecom can establish itself in the marketplace and work to keep
theiroperationsfunctioning.

Likewise,employeesinMauritiusTelecomcommunicatewithpeoplewhodonotworkforthe
organization.Forexample,clients,suppliers,stakeholderslikebanksandgovernmentofficials.

External communication can be both formal and informal.Formal external communication

consistsofupward,downwardandhorizontalflow.

Informalexternalcommunicationconsistsprimarilyofpersonalcommunicationanditfollows
nosetsofpattern.

In Mauritius Telecom, external communication can be formal for example if the finance
manageriscommunicatingwiththebankmanagerofStateBankofMauritiusaboutbusiness
transactions.

AndinMauritiusTelecom,externalcommunicationcanbeinformalforexampleinformal
grapevinesalsooperateoutsidethefirmandhavetheabilitytoaffectbusiness.Rumorsthat
spreadthroughthegeneralpubliccanbeparticularlytroublesome

12

EFFECTIVECOMMUNICATIONINMAURITIUSTELECOM

ThedifferentmethodsofcommunicationusedinMauritiusTelecomshowtheireffectivenessin
theorganization.ThebenefitsofeffectivecommunicationinMauritiusTelecomareillustrated
below:

Forwebmaster,intranetandmailmeansofcommunication,MauritiusTelecomhasthe
advantagetosteadytheirworkflowintheorganization.
Telephoneandmobilephoneservicesprovideaneasyandaquickercontactamongthe
workforceinMauritiusTelecom.
Notice board is an effective way to communicate in the sense that an announcement
canbepassedtotheentireworkforceintheorganizationveryrapidly.
Meeting can be beneficial to the organization in solving problem quickly, to make
strongerdecisionsandtostatepreciseresponsibilities.
If the organization does not provide clear and understandable messages then the
grapevinecantakeoverasthemainmethodofsendinginformation.
Forexternalmeansofcommunication,theorganizationenhancesitsprofessionalimage
anditbuildsstrongerbusinessrelationshipsamongtheirclients.

Nevertheless,thesemethods ofcommunicationbringbarrierstocommunicationinMauritius
Telecom.

Firstandforemost,thebarriersfacedforinternalandexternalcommunicationcanbebecause
the channel of communication utilized may be too long and the message may be distorted
beforereachingthereceiver.Furthermore,demotivatedworkersmayalsonotbemotivatedto
ensure effective communication. Finally, their may be too much of information to be
communicatedwhichmaycreatemisunderstandingamongthesenderandthereceiver.

13

Toeliminatethesebarrierstoeffectivecommunicationherearesometips:
Initially,directchannelsofcommunicationmustbeencouragedsothatthereisalowerriskof
messages getting distorted. Large organizations such as Mauritius Telecom may have to
implementanewstructurewhichwillencouragemoredirectcommunicationandlesserriskof
message getting distorted. Moreover, Mauritius Telecom should implement a motivation
programintheorganization.Finallyasummaryofthemessagemustbetransmittedsothatthe
receiverunderstandsclearlythemessage,thiswillavoidmisunderstanding.

ThemethodsofcommunicationusedwithinMauritiusTelecomisveryuptodateandcomplex,
neverthelesswehaveassessedthatcommunicationwithintheorganizationisveryeffectiveas
there is a special department dealing with the problems of communication. As a result, the
organizationsofarhasbeenabletoattainitstargetsandgoals.

Definitionoftraining
Trainingistheprocessofinstructinganindividualabouthowtocarryouttasksdirectlyrelated
tohisorhercurrentjob.Thetrainingandtrainingsystemislikeanumbilicalchordbetweenan
employee and the organization. Through this chord the employee gets the nourishment of
knowledge,skillandattitudeasthechildinthewombgetsfoodfromhismother.Nourishment
(knowledge, skill and attitude) is for the development of employee, in fact, the employees
developmentensuresthedevelopmentoftheorganization.

Precisely, the Training and Training System bridges the yawning gulf between dreams and
reality of every organization. Training, besides, bridging the gulf between the process of
employmentanddaytodayworking,itkeepstheemployeesabreastoftheorganizationand
fosterscamaraderie.Basically,thetrainingisalearningprocess,whichmodifiesthebehaviour
throughexperience.

In Mauritius Telecom, its Human Resource department has introduced Training and
development program in order to ensure best possible return on the investment in people.
TrainingholdsaveryimportantplaceinMauritiusTelecomasitisanorganizationmovingalong
technologicaladvancement.Therefore,itwillsurelyneedtotrainitsworkforcesothattheyare
abletocopewiththenewtechnologies.

TheobjectiveoftraininganddevelopmentofMauritiusTelecomsHumanResourcemanagerin
regardstoeffectivebusinesscommunicationisillustratedintheexamplebelow:

14

Message(amail)

Skilledsenderrightmediumchosenskilledreceiver
(Thesendershould(theinternet)(Thereceivershould

knowhowtosendknowhowto

themail)receivethemail)

ThisexampleshowshowimportanttrainingisasactuallyinMauritiusTelecomcommunicating
through the internet has become a must. Therefore, the Human Resource manager should
implement a training program so that every employee gets the necessary skill to be able to
communicatewithintheorganization.

Mauritius Telecom has implemented various training programs and some examples are as
follows:

Just opposite the Telecom tower at PortLouis there is the Fongsin building, where
MauritiusTelecomhastakenafloorjustfortrainingitsemployees.
At Cassis, where there is another branch of Mauritius Telecom, in the IT department
when there is new software to be installed, an engineer is called to provide the
employeesconcernedthetraining.

TheTailormadetrainingprograminregardsto
effectivecommunication
We have decided to take the second example given above and make a training program
according to it. This example forms part of onthejob training as compares to the first one
whichformspartofofthejobtraining.

Thedesignofatrainingprogramisnotaneasytask.Therefore,hereiswhatshouldbetaken
intoaccountbeforedesigningthetrainingprogram:

Whatarewetryingtoachieveinthisprogram?
Whatdoweexpectparticipanttoachieve?

15

Whatcontentisrequiredtoachievetheseaims?
Howshouldthiscontentbestructured?
Whatlearningmethodsshouldweemploy?
Whoshouldconductthetraining?
Whereandwhenthetrainingtakeplace?
To what extent should participants be consulted about the nature and scope of the
program?
Howshouldevaluatethesuccessoftheprogram?

Takingintoconsiderationtheabovecontenthereisthetailormadetrainingprograminregards
toeffectivebusinesscommunication:

New software is being installed in the IT department at Cassis. In this case training is very
importantfortheemployeesintheITdepartmenttobeabletoknowhowtousethesoftware
sothattheworkprocessisnotdisturbed.

By giving the employees training, the Human Resource manager expects to get a skilled
workforcesothatthenewsoftwareisusedefficientlyandhenceimprovetheserviceprovided.

To conduct the training an engineer will come at Cassis and give a practical training to the
employeesalongwithsomewrittenguidelinesforfurthersupport.

Finally,afterthetrainingitssuccessisseenthroughtheefficiencyoftheemployeesusingthe
newsoftware.

If the employees are fully satisfied by the training program, this will indicate that the
communication process installed between the trainer, the engineer, and trainee, the
employees, was effective. Also, by giving training, according to Maslows hierarchy of needs,
the safety and esteem needs of the employees will be satisfied as they will not fear loosing
their jobs and will have a status as they will be highly qualified. Therefore, they will be
motivatedandmotivationgivesrisetoeffectivecommunication.

16

TEAMWORK

Itisanundeniablefactthatintodaystrendindividualcultureholdsnoimportanceinan
organization,sincetheorganisationwillnotbeabletomeetitsgoalandobjectiveeffectively.
Henceteamworkisveryessentialinallorganisations.

Normallyateamisagroupofpeoplewhoaremutuallydependentoneachotherstrivingto
achieveacommongoal.Effectiveandproductiveteams,atboththeworkerandmanagerial
levelarethedesiredendproductofmostorganisationdevelopmentinterventions.

Recognitionoftheimportanceofprimarygroupshasledtomostorganisationsincludingteams
aspartoftheformalorganizationalstructure.Byconsideringthesocialneedsofworkers,job
satisfactioncanbeimprovedwhichhelpstocreateahappierandmoreefficientworkforce
therebyincreasingmotivationandoutput.

AccordingtoMaslowshierarchyofneeds,workersmayneedtobelongtoagroup,theyneed
tobeacceptedbyothersandtheyhavetobegiventhesocialfacilitiestofeelmotivated.Social
needscanbesatisfiedwithintheorganisationbyencouragingtwowaycommunication
betweenmanagementandworkersandmakingthemworkasteamofindividualstoimprovein
theirproductivity.

Fromatheoreticalpointpfview,teamworkingfitsinwellinMayosfindingsandthe
importanceofgroupworkingandgroupnorms.ItcanalsobetracedbytoMaslowsemphasis
onsocialneeds.Inpracticalterms,modernmanagersliketeamworkingbecauseofthe
flexibility.Itimpliesifaworkerisabsent,thereareplentyofothersusedtodealingwiththe
job.Therefore,thereisnodisruption.Teamworkingalsogivesscopeformotivatinginfluences
suchasjobenrichmentandqualitycircles.Inpracticemostpeopledonotworkasindividualsin
anorganisationbutasapartofateam.Likewise,theMauritiusTelecom,beingalarge
organisationhastoworkinteamsinordertoachieveitstargets,tomaintaingood
communicationandtoattaintheobjectivesoftheorganisation.

17

CHARACTERISTICSOFEFFECTIVETEAM

Mutual Clear Relevant

goals skills
Trust

External EFFECTIVE
Good
Support TEAM
communication

Internal Appropriate Negotiating

Support Leadership Skills

STAR/ALLCHANNELNETWORK

E
B

D C

18

Thisisthemostdecentralizednetworkasitallowsfulltwowaycommunicationbetween
variousmembersoftheteam,thisnetworkisappropriateinanorganizationwherethereisa
participativestyleofdecisionmakingwherevariousmanagerscancommunicateamongeach
other.However,itsuffersfromtheabsenceofaclearleaderinthecommunicationprocess
whichmightmakeitmoretimeconsumingtocometoadecision.

TEAMWORKINMAURITIUSTELECOM
Recently,theMauritiusTelecomwasinchargetosponsortheOrangeSitaraprogramon
television.ItwasbroadcastedonSundaysintheevening.So,inordertomaketheprogram
successfulandeffective,teamworkisessential.TheteamcomprisesoftheMarketingManager,
theFinanceManager,theHumanResourceManagerandotheremployeeswhoareassignedto
dealwithinternalandexternalaffairsoftheorganization.

Firstandforemost,themarketingmanagerdealswiththeMBCaboutthesponsorship,itscosts
andbudget.AfterfinalizingeverythingwiththeMBC,themarketingmanagerwillcontactthe
financemanagertoallocateitscostsandbudget.IthasbeennotedthattheMauritiusTelecom
hasinvestedalotintheprogramintermsofprize,gifts,andclothes.Attheend,theprogram
wassuccessful.Henceitcanbededucedthatteamworkdoreallyworksanditbringsvarious
advantagesfortheorganization.Theseadvantagesareillustratedasfollows.

Firstly,membersintheteamcanprovideeachotherwithadviceandencouragementwhen
required,sharingtheskillsandexperiencewhicheachpossesses.Moreover,ateamspiritand
closepersonalrelationshipoftendevelopwithcolleaguesandwantingnottoleteachother
down.

Inaddition,teamsaremoreabletosolveproblemsandtakedecisionsinordertocomplete
tasksthanapersonworkingalone.Hencelesssupervisionisusuallyneeded.Furthermorewhile
discussingaboutthesponsorship;teamworkcreatesmotivationandtoleranceinculture
leadingtointerculturalcommunication.Sidebysideinterculturalcommunicationarises.

Theconceptofinterculturalcommunicationisthedesiretoestablishandunderstandhow
peoplefromdifferentculturescommunicatewitheachotherandhelppeopleimprove.
Interculturalcommunicationhelpstounderstandtheconceptofdifferentculturesand
overcomeethnocentrism.IntheMauritiusTelecom,employeeswithdifferentcultureswork
together.Consequently,teamworkintheorganizationwillhelptorespectdifferencesandto
havebroaderviewpoints.

However,inspiteoftheabovemeritsofteamwork,thelatterhasbeensubjecttovarious
criticisms.Initially,ifteamworkinMauritiusTelecomdoesnotworkefficientlytogether,

19

relationshipsbetweenindividualsbecomedifficult.Consequently,outputandperformancecan
beaffectedwithproblemssuchasworkbeingcompletedbadlyornotintime.

Moreover,tosponsortheprogram,variousdiscussionshaveoccurredintheorganization
betweenthemembersoftheteam.Asaresult,thiscancreateconflictsandmisunderstandings
amongtheteam.Accordingtothiscontextconflictisadisagreementbetweenworkmates.The
potentialforconflictforsuchanorganizationcomesaboutbecausetheyconsistofdifferent
stakeholdersnamelyowners,managers,employeesandsocietyeachofwhichhasanumberof
differentobjectiveswhicharenotalwayscompatiblewitheachother.Conflictislikelytobe
damagingandleadtoinefficiency.

Therefore,conflictmustbemanagedinordertoachieveconsensus,thatis,abroadagreement
whichminimizestheproblemandenablestheorganizationtofunctioneffectively.

ThebusinessworldhasbeenobsessedwillallthingsInternetlately.Companiesthathave
attachedadot.comtotheirnameshaveseentheirmarketvaluationssoaralmostwithout
regardeithertorevenuesorprofitability.Thevaluationofthesecompaniesdependsnotonly
onlargeproductionfacilities,butratherontheeffectivenessofasmallteamofindividuals
workingtogethertoofferproductsorservicesthroughanewdistributionchannel.

Theimportanceofgoodteamworkingiswidelyrecognizedinmostorganizations.Likewisein
MauritiusTelecom,goodteamworkfortheorganizationisessentialinordertoachieveits
objectives.Henceitcanbededucedthat,teamworkwilldevelopindependence,self
confidence,trustandtackleproblemsasagroup.

20

CONCLUSION
Toconclude,throughtheassessmentmadewithinMauritiusTelecom,itmaybedeductedthat
communication plays a very crucial role in an organization. In the evaluation made we have
noted how Mauritius Telecom deals with communication, that is, what is its process of
communication,thedegreeofformalityandinformalitypracticedwithintheorganization,how
effective and how it deal with the barriers of communication according to its methods of
communication, how it training program helps in effective communication and what is the
importanceofteamworkintheorganizationandhowitdealswithit.

AfterevaluatingtheeffectivenessofcommunicationwithinMauritiusTelecom,wecametothe
conclusionthattheorganizationissuccessfullydealingwithcommunicationandasitissaidthat
good communication lie at the heart of effective management, it can be said that Mauritius
Telecomhasanefficientmanagement.Thiscanbeprovedbyitsmotivatedworkforce,itslevel
ofprofitanditshighlevelofgoodwill.

Finally, what we have learned in doing this assignment is the great difference between
communication in theory and communication in practice. We have also experienced the
advantageanddifficultyofworkinginteam,asitwasateamassignment,andthishelpedusa
lottounderstandandanalyzeteamworkinMauritiusTelecommuchbetter.

21