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PHONE SERVICE
DEAD?
Jeanette Romero
Sr. Director, Voice Services
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1 Comcast Proprietary & Confidential
DISCUSSION TOPICS
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2 Comcast Proprietary & Confidential
IS BUSINESS PHONE DEAD?
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3 Comcast Proprietary & Confidential
EVERYTHING IS CHANGING
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4 Comcast Proprietary & Confidential
WORK FROM HOME
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5 Comcast Proprietary & Confidential
SMARTPHONE ADOPTION
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6 Comcast Proprietary & Confidential
MILLENNIALS
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7 Comcast Proprietary & Confidential
BYOD BRING YOUR OWN DEVICE
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8 Comcast Proprietary & Confidential
BYOA BRING YOUR OWN APP
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9 Comcast Proprietary & Confidential
COMPETITION IS CHANGING
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10 Comcast Proprietary & Confidential
TELEPHONY TO COMMUNICATIONS
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11 Comcast Proprietary & Confidential
LESS TELEPHONY, MORE COMMUNICATIONS
VOICE CONTINUES TO MOVE TOWARDS A HOSTED AND CLOUD
ENVIRONMENT FROM TRADITIONAL LEGACY SERVICES.
Market is maturing driven by broad adoption of Global hosted VoIP and UC seats
cloud services. will pass the 70 million mark in 2020
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12 Comcast Proprietary & Confidential
TRANSITIONING FROM TELEPHONY TO HOSTED VOICE
COMCAST BUSINESS
VOICEEDGE
A virtual PBX service, managed in the cloud, that provides
next generation voice and mobility features and is supported
by the largest private VoIP network in the country, delivering
world-class service and reliability.
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13 Comcast Proprietary & Confidential
HOW DO YOU STAY RELEVANT?
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14 Comcast Proprietary & Confidential
HOW DO YOU STAY RELEVANT?
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15 Comcast Proprietary & Confidential
HOW DO YOU STAY RELEVANT?
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16 Comcast Proprietary & Confidential
BUSINESS VOICEEDGE INTEGRATION
Business VoiceEdge as a hosted voice solution integrated with business
productivity applications consolidates work processes and minimizes
interruptions - empowering your workforce to seamlessly connect.
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17 Comcast Proprietary & Confidential
WHATS NEXT? EX: INTERNET OF THINGS
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18 Comcast Proprietary & Confidential
INTERNET OF THINGS
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19 Comcast Proprietary & Confidential
INTERNET OF THINGS
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20 Comcast Proprietary & Confidential
INTERNET OF THINGS
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21 Comcast Proprietary & Confidential
INTERNET OF THINGS
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22 Comcast Proprietary & Confidential
INTERNET OF THINGS
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23 Comcast Proprietary & Confidential
INTERNET OF THINGS VOICE APPS
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24 Comcast Proprietary & Confidential
INTERNET OF THINGS AUTONOMOUS CARS
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25 Comcast Proprietary & Confidential
WHATS NEXT FOR VOICE?
Broad adoption and growth of unified communications capabilities including things like:
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26 Comcast Proprietary & Confidential
EX: CONTINUED INTEGRATION WITH APPS
VOICE BECOMES CONTEXTUAL
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27 Comcast Proprietary & Confidential
EX: VIDEO CALLING
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28 Comcast Proprietary & Confidential
EX: APPLICATIONS
CLICK TO CALL & USE OF
SOFTPHONE & COMPUTER
TELEPHONY APPS
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29 Comcast Proprietary & Confidential
BUSINESS PHONE ISNT DEAD
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30 Comcast Proprietary & Confidential
UC&C DEVICE USAGE: THE DESKTOP PHONE ISNT DEAD
QG7. What devices do end-users use to access your organization's deployed UC capabilities?
N=374 Base=Current UC&C users. Multiple responses allowed. Source: IDCs U.S. Enterprise Communications Survey, 2016
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31 Comcast Proprietary & Confidential
IHS MARKET UC STRATEGIES AND VENDOR LEADERSHIP
NORTH AMERICAN ENTERPRISE SURVEY FEB 2017
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32 Comcast Proprietary & Confidential
ADAPT OR DIE
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33 Comcast Proprietary & Confidential
CONTINUE TO EVOLVE
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34 Comcast Proprietary & Confidential
QUESTIONS OR COMMENTS?
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35 Comcast Proprietary & Confidential
VISIT OUR BOOTH AT #1213
Play our golf simulator and learn more
about our business VoiceEdge product!
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36 Comcast Proprietary & Confidential