Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
A Thesis
March 2017
ii
ABSTRACT
The study focused on the evaluation of Notre Dame University in its plan
for acquiring the ISO 9001:2015 Certification. The study was conducted to
9001:2015 certification.
The researchers referred to the revised ISO standard which sets out the
questionnaire was made through the use of the standards provided by the ISO
selected faculty.
The study revealed that the administrators were not prepared and the
faculty members were slightly prepared. At the end of the course of the study, it
iii
ACKNOWLEDGEMENT
The making of this paper is not possible without the people who shared
their knowledge and help without hesitation during the duration of the strategic
plan. We would like to give our heartfelt gratitude to these remarkable people.
To our dedicated adviser, Dr. Ronald G. Mamaril, CPA who shared his
time, effort and knowledge for us to be able to finish this research paper.
Most especially, to Almighty God who has given us life and wisdom, and
iv
TABLE OF CONTENTS
Cover Page... i
Approval Sheet..... ii
Abstract.. iii
Acknowledgement........... iv
Table of Contents............ v
CHAPTER I: The Problem
Introduction..................... 1
Review of Related Literature.. 2
Theoretical Framework... 11
Conceptual Framework... 12
Statement of the Problem... 13
Significance of the Study........ 14
Scope and Limitation... 15
Definition of Terms... 15
CHAPTER II: Research Methodology
Research Design.. 17
Locale of the Study.. 17
Unit of Analysis/Participants/Respondents............. 18
Research Instrument... 18
Data Gathering Process............ 18
Measurement/treatment of Data.............. 19
CHAPTER III: Results. 21
CHAPTER IV: Discussion... 33
CHAPTER V: Findings, Conclusion and Recommendations
Findings. 38
Conclusion................... 38
Recommendations... 39
References 41
v
Appendices
Appendix A: ISO Management System Standards 42
Appendix B: ISO 9001:2015 in Plain English.. 47
Appendix C: Survey Questionnaire 75
vi