Initiating the Implementation of SixSigma

at AWAS LLC-
an aircraft MRO company

By
Reshma Sara Joseph

Under the guidance of

Mr. Claudio Cirellei Prof. Neethu Ann Georgie

(Company guide) (Faculty guide)
 Problem Definition

The problem being addressed in this SixSigma

project is the;

Lack of optimization in the Turnaround Time

(TAT); i.e., the lack of optimization in the time
taken to inspect and repair/replace the helicopter
components submitted-in by customers.
 The challenges faced

1. Why SixSigma?

2. But no aviation service companies have

implemented SixSigma.now why is that?

3. No matter what AW customers will only

depend on the services of authorized AW
Service Station... so why bother so much..?
 Research Methodology

- Descriptive Research

- Group Discussions with the CEO and other senior managers on

identifying a problem worthy of SS operation

- Data were collected in the Define, Measure and Analyze Phases of the
DMAIC approach

- Primary data collection methods used: emails, observation, interview,

brainstorming sessions

- Secondary data collection methods: Maintenance Organization

Exposition (MOE), maintenance data sheets, maintenance records, and
audit reports
 Tools used for Analysis

1. Project Charter
2. SIPOC (or COPIS) Diagram
3. CTQ Drill Down Tree
4. Individual and Moving Range Chart
5. Ishikawa Diagram
6. 5 Why Analysis
 Analysis and Interpretation

DEFINE PHASE

Step1: Creating Project Charter

- Problem Statement
Un-optimized TAT in servicing helicopter components for the past one year at the
R&O Dept. of AWAS LLC might pave way to customer dissatisfaction.

- Goals
i) Identifying the extent of delay in the existing processes
ii) Determine whether the various processes affecting the TAT are stable or
not
iii) Find out the root cause(s) of delay in processes
iv) Provide suggestions as to how to optimize the TAT and improve processes


 - Project Scope:
Functions taking place at the Materials Management Dept. of AWAS LLC

Processes followed by the R&O Dept. of AWAS LLC from
the time they receive a service request from customers
up to time they complete the performance expected of them

- Project Milestones:
Complete Define Phase by: 27/05/2017
Complete Measure Phase by: 15/06/2017
Complete Analyze Phase by: 22/06/2017
Step2: Identifying customer needs and requirements
- Subsequent and Timely follow-ups by AWAS team throughout the
entire service duration.
- Reduced TAT
Step3: Creating SIPOC Model
Step 4: Standardize the process

Step 5: Conduct stakeholder analysis

 MEASURE PHASE
Step 1: Identifying the CTQs
Step 2: Determining the data types on the basis of CTQs


The identified CTQs factors are to be measured on the basis of time
which is a variable data type.
Step 3: Planning Data Collection System for Measure Phase

Step 4: Establishing Baseline Performance

Baseline performance can be established by comparing the estimated
and the actual time that is taken by AWAS LLC to complete the various
tasks and thereby identifying the delay, if any.

Delay (in days) in performing Incoming Inspection
Data showing TAT experienced by customers in case of components that
underwent in-house repair work
Data showing the TAT experienced by customers in case of components that
underwent repair works using external capability
 ANALYZE PHASE
Step 1: Identify patterns through Data Analysis

The control chart that is selected to analyze the data is INDIVIDUAL &
MOVING RANGE CHART.
I&MR chart showing variation in delay in performing Incoming Inspection
Step 2: Identify the Root Causes through Cause Analysis
Ishikawa and Five Why Analysis showing root causes underlying delay
in performing incoming inspection
Step 3: Implement actions that would eliminate the root causes and
make way for improvement.

i) Electronic Data Archiving System

ii) Training sub-staff to be of good assistance to the few
authorized personnel
iii) Re-arrange the placement of general tools & calibrated
tools so that they are easily accessible during the
inspection and repair work
iv) An application software where common information
can be viewed by HoDs
v) A software that would transfer the results of initial
inspection to clients once the results are uploaded into
the system
vi) Proper streamlining of critical repair works to ADA
 Degree of Relevance

TAT violation is considered to be one of the major reasons for revenue

leakages in the MRO organizations.

Moreover, the VoC demanded that consistency in TAT is not the only factor
that they are looking for, but an optimally reduced TAT.

This project work had helped the management in retrospecting the

functioning of the company; in understanding the common causes behind
variation of their processes; and in suggesting some measures as to
optimize TAT.

Thank You..