Quality Objectives

Plan/ Monitoring Records Evaluation

Department/ Resp.
Strategic Directions Target Values Resources Frequency Measures
Process Person Jul-16 to Dec-16 Jan-17 to Jun-17
Required
-Ask them

-Study
complaints
and
compliments
To Achieve Customer Proj.
Top Management Above 75% -Visit Yearly 85%
Satisfaction Manager
costumer site

Understand
the client, the
opportunity
and the
market, and
Tendering / close any
Tender Success Rate Min. 10% Half Yearly S/M Mgr. 5% 6%
Estimation assessed
strategic
competitive
gaps before
the tender is
issued
-Identifying
the training
No. of Training Programs H.R /
HR & Admin Min. 5 Nos needs Half Yearly 3 4
conducted Admin. M
-prepare train
plan
Purchase process Supplier Rating Min. 90% Set Half Yearly Purchase 100 % 100%
parameters Manager
foe supplier
selecting and
supplier
evaluation
And start
communicate
with suppliers
 Quality Objectives

Department/ Plan/ Monitoring Records Resp. Evaluation

Strategic Directions Target Values
Process Resources Frequency Measures Person Jul-16 to Dec-16 Jan-17 to Jun-17
Required
Review the 9 days
10 Working Purchase
Processing of Purchase orders purchase Half Yearly 7 days
Days Manager
cycle process
Ensuring that
the products ar
e on the shelf
in shops in
just the right
quantity.

Automatically
signaling
when more
products
need to be
put on
the shelf from
the
stockroom.

Automatically
Stores reordering
Stock Variation (Physical Vs. stock at the Store
Max. 1% Half Yearly .2 % 2%
Book stock) appropriate Keeper
time from the
main warehous
e.

Automatically
producing
management
information
reports that
could be used
both by local
managers
and at head
office.
 Quality Objectives

Department/ Plan/ Monitoring Records Resp. Evaluation

Strategic Directions Target Values
Process Resources Frequency Measures Person Jul-16 to Dec-16 Jan-17 to Jun-17
Utilization of Manpower & Required
Set KPI.s Proj.
Above 75% Quarterly 90% 80% 90% 95%
Infrastructure resources Manager
Records a Proj. NIL NIL NIL
root cause Manager
Rework Max. 1% Quarterly Nil
analysis for
every Rework
Records a Proj.
root cause Manager
Delay of Project Max. 10% Yearly 8 to 10% (Excluding Variations)
analysis for
Project Execution
every Rework
and Inspection
Records a
5% Execution, root cause
QA/QC &
Customer Complaints 2% analysis for Yearly Nil
PM
Completion every
Complaints
Response to Customer Set KPI.s QA/QC &
Max. 3 Days Yearly NIL
Complaints PM
Approval of Inspection Set KPI.s QA/QC &
100% Quarterly 100% 100%
Requests ( 2 time submission ) PM