Analysis on Employees Satisfaction of Waves Company

By
Binish Manandhar
TU Registration No: 7-2-511-13-2014
National College of Computer Studies

A Summer Project Report Submitted to

Faculty of Management, Tribhuvan University

In partial fulfillment of the requirements for the degree of
Bachelor of Information Management

Paknajol, Kathmandu
Nepal
August, 2017
 Student Declaration

This is to certify that I have completed the summer project entitled Analysis on Employees

Satisfaction of Waves Company under the guidance of Mr. Umesh Maharjan in partial

fulfillment of the requirements for the degree of Bachelor of Information Management at Faculty of

Management, Tribhuvan University. This is my original work and I have not submitted it earlier

elsewhere.

Date: 13th August 2017

Signature:

Name: Binish Manandhar

i
 Certificate from the supervisor

This is to certify that the summer project entitled Analysis on Employees Satisfaction of Waves

Company is an academic work done by Binish Manandhar submitted in the partial fulfillment of

the requirements for the degree of Bachelor of Information Management at Faculty of

Management, Tribhuvan University under my guidance and supervision. To the best of my

knowledge, the information presented by him in the summer project report has not been submitted

earlier.

______________________

Signature of the supervisor

Name: Umesh Maharjan

Designation: Lecturer NCCS college

Date: 2017-08-13

ii
 Acknowledgements

This report on Analysis on Employees Satisfaction of Waves Company is prepared in the partial

fulfillment of the requirements for the degree of Bachelor of Information Management at Faculty of

Management, Tribhuvan University.

In accomplishing my report, I had to take the help and guideline of some respected persons, who

deserve my greatest gratitude. The completion of this report gives me much pleasure. I would like

to show my gratitude to Mr. Umesh Maharjan, supervisor of the project for giving me a good

guideline for report throughout numerous consultations. I would like to expand my deepest

gratitude to all those who have directly and indirectly guided me in writing this report including all

of the staffs of Waves Company for their co-operation. Specially, Mr. Sunil Shrestha & the

employees of The Waves Company for their good co-operation while sincerely filling the

questionnaires and taking out their time to help me with the report.

I would like to expand my gratitude to all those who have directly or indirectly helped me in the

project. I would like to express my sincere thanks to the college management and the

administration for providing me this opportunity and consult support.

I thank all the people for their help directly and indirectly to complete my report.

Thanking You.

Binish Manandhar

6th Semester

Section: B

iii
 Executive Summary

This report is of Analysis on Employees Satisfaction of Waves Company. The aim of this report is

to analyze the overall satisfaction of employees working in Waves Company. For this various tools

like pie charts, bar diagrams, mean and standard deviation have been used. In order to analyze the

satisfaction level of the employees primary data was collected. The primary data are collected by

visiting the organization and handing out questionnaires to the employees.

The first part of the report contains the brief description about the organization, complete

background of the Waves Company and the current situation of the organization. This part of the

report also contains the major objectives of preparing the report and the tools used to collect the

data which consist of questionnaire, survey and observation.

The second part of the report contains the task and activities performed that includes the data

regarding the satisfaction of the employees in various aspects of the organization. Facilities and

activities provided by the organization. The data were analyzed using bar graphs and pie charts.

The third and the last part of the report include discussion and conclusion drawing

Recommendations for the organization regarding the topic and the study report, they are included

in this chapter. The analysis found that employees working in Waves are overall satisfied in their

current job and the overall response was positive.

iv
 Table of Contents
Student Declaration ............................................................................................................................. i
Certificate from the supervisor........................................................................................................... ii
Acknowledgements ........................................................................................................................... iii
Executive Summary .......................................................................................................................... iv
Table of Contentsv

List of Tables .................................................................................... Error! Bookmark not defined.

List of Figures ................................................................................... Error! Bookmark not defined.
Abbreviations .................................................................................................................................... ix
1. Introduction .................................................................................................................................... 1
1.1 Background .............................................................................................................................. 1
1.2 Introduction of the organization ............................................................................................... 1
1.3 Current situation of the organization........................................................................................ 1
1.4 Issue/Problem of the report ...................................................................................................... 1
1.5 Objective of the report ......................................................................................................... 1
1.6 Project framework .................................................................................................................... 2
1.6.1 Introduction ....................................................................................................................... 2
1.6.2 Analysis ............................................................................................................................. 2
1.6.3 Discussion and Conclusion ............................................................................................... 2
1.7 Data and Information ............................................................................................................... 2
1.7.1 Primary Data ..................................................................................................................... 2
1.8 Tools for data collection........................................................................................................... 2
1.8.1 Questionnaires ................................................................................................................... 3
1.8.2 Interview: .......................................................................................................................... 3
1.9 Techniques of project report analysis ...................................................................................... 3
1.9.1 Quantitative technique ...................................................................................................... 3
1.9.2 Qualitative technique ........................................................................................................ 3
2. Tasks and activities performed....................................................................................................... 5
2.1 Demographics .......................................................................................................................... 5
2.1.1 Gender ............................................................................................................................... 5
2.1.2 Age of the employees ........................................................................................................ 5
2.1.3 Working years in the company ......................................................................................... 6
2.2 Analysis of tasks, problems and findings ................................................................................. 7
2.2.1 Overall satisfaction of the employees ............................................................................... 7
2.2.2 Salary/Wages for concerned work .................................................................................... 8
v
 2.2.3 Cleanliness/Maintenance of work environment ............................................................... 8
2.2.4 Recreational and refreshment activities ............................................................................ 9
2.2.5 Availability of office equipment & supplies ................................................................... 10
2.2.6 Companys awareness of staffs needs............................................................................ 10
2.2.7 Factors most liked working for The Waves Company ................................................... 12
3. Conclusion and Recommendation................................................................................................ 15
3.1 Conclusion ............................................................................................................................. 15
3.2 Recommendation ................................................................................................................... 15
Reference ......................................................................................................................................... 16
Appendix .......................................................................................................................................... 17

vi
 List of Tables
Table 1: Respondents of gender ........................................................................................................ 4
Table 2: Age group of employees ...................................................................................................... 4
Table 3: Working experience in the Company................................................................................... 5
Table 4: Overall satisfaction of the employees .................................................................................. 6
Table 5: Mean & Standard Deviation of overall satisfaction ............................................................. 6
Table 6: Salary/Wages satisfaction level ........................................................................................... 7
Table 7: Mean & Standard Deviation of Salary satisfaction ............................................................. 7
Table 8: Cleanliness/Maintenance of work environment ................................................................... 7
Table 9: Mean & Standard Deviation of Cleanliness/Maintenance of work environment ................ 8
Table 10: Satisfaction level with Recreational and Refreshment activites ........................................ 8
Table 11: Mean & Standard Deviation of Recreational and Refreshment activities Error! Bookmark
not defined.
Table 12: Satisfaction level with the availability of office equipments ............................................. 9
Table 13: Mean & Standard Deviation of availability of office equipments ..... Error! Bookmark not
defined.
Table 14: Satisfaction level for companys awareness of staffs needs ............. Error! Bookmark not
defined.
Table 15: Mean & Standard Deviation of companys awareness of staffs needs .... Error! Bookmark
not defined.
Table 16: Factors most liked working for Waves Company ................ Error! Bookmark not defined.
Table 17: Factors that would increase the satisfaction level ................ Error! Bookmark not defined.

vii
 List of Figures
No table of figures entries found.

viii
 Abbreviations

Pvt. Private

Ltd. Limited

PCs Personal Computers

No. Number

ix
 1. Introduction

1.1 Background
Employees are the core part of an organization. They are hired to perform specific duties which are
packaged into a job. It is important for an organization to maintain their employees satisfaction
level because it is related with the companys productivity and overall efficiency.

Employee satisfaction is a state where individuals are not only happy with their current profiles but
also look forward towards a long term association with the organization. No individual wants to
quit his/her job after every six months. But the moment monotony creeps in, people start looking
for better opportunities.

Similarly, Waves company also uses various methods to minimize the job monotony of the
employees. They care for their staff because they are the working backbone of the company.

1.2 Introduction of the organization

The organization was initially started as a desktop publishing office under the name New Waves
Company. It was established in 1990 A.D. with an objective to give language classes, tuitions and
training on computers. It had an initial investment of Rs. 10,00,000. There were four founding
members of the company: Mr. Suman Shrestha, Mr. Prabin Prasad Pradhan, Mr. Sujeet Kumar
Shrestha and Mr. Nirish Krishna Shrestha. It only started officially started dealing and trading
computer hardware from 1998 A.D. .

1.3 Current situation of the organization

The organization currently deals with supplying computer hardware and software to government as
well as private organizations. They deal in Information and communication Technology which
includes renowned brands of PCs, notebooks, network equipments and accessories backed up with
essential software. They also deal in trading medical equipments, software and accessories. Power
alternatives that includes solar panels and batteries. The company currently staffs around 20
employees and is located at Lainchaur opposite to British Council.

1.4 Issue/Problem of the report

While preparing this report, I had to face many difficulties. Some of them are listed below:

Due to the limited time schedule and tough college routine, there occurred many problems
when preparing the report.
The organization had a tight working schedule.
The organization members were hesitant to share the information they know, which made
it difficult to collect the necessary information required for the report.

1.5 Objective of the report

The objectives of this report are as follows:

i. To study the employees overall satisfaction while working in the company

ii. To find the pros and cons of working in the company
iii. To find various factors affecting their overall satisfaction

1
1.6 Project framework
The overall report is separated into three segments.

1.6.1 Introduction
In this segment I have tried to give brief introduction of the organization and their employees. This
segment is used to describe the current situation of the organization. Here the objective of the
report, issue related with the report, data and tools and techniques used to create report are stated.

1.6.2 Analysis
In this segment analysis of the data that were collected are done. Here the data are analyzed using
various analytical tools like mean, correlation, regression are used. These tools are used to analyze
problems and issues seen in the organization and to analyze possible solution.

After analyzing problems and solution this segment is also use report the findings.

1.6.3 Discussion and Conclusion

This segment is used to discuss about the possible solution of the problems and draw conclusion
accordingly. Here recommendations are also given for some problems solution.

1.7 Data and Information

The data and information gathered in this report are through:

1.7.1 Primary Data

Primary data are those data which are collected first hand for the purpose of the research or report.
These types of data can focus on both qualitative and quantitative data. It is more accurate and up
to date. But these data are hard and expensive to collect. The accuracy of data depends on the
respondents.

In this report I have used interview and questionnaire to collect primary data related to employees
satisfaction of the organization and other data related to the report.

In questionnaire there were all together 19 questions relating to employees overall satisfaction, the
positive and negative aspects of working in the company. The questionnaire was handed to 19
employees of the organization.

Another source of primary data used in this report was interview. From the interview process datas
related to the organization were collected. For this report the general manager Mr. Sunil Shrestha
of the Waves Company was consulted. He told me about the history and background of the
company.

1.8 Tools for data collection

To fulfill the objective of the report, quantitative methodology was implemented. The methods
helped to gather information about the employees satisfaction.

The various methods of data gathering involve the use of appropriate recording forms. These are
called tools or instruments of data collection. The consist of

Questionnaires
Interview

2
The tools of data collection translate the research objectives into specific questions / items, the
responses to which will provide the data required to achieve the research objectives. Information
gathered though the tools provide descriptions of characteristics of the organization. It is useful for
measuring various variables pertaining to the study. The variables and their interrelationships are
analyzed for testing the hypothesis or for exploring the content areas set by the research objectives.

1.8.1 Questionnaires
A questionnaire is a research instrument consisting of a series of questions and other prompts for
the purpose of gathering information from respondents. Although they are often designed for
statistical analysis of the responses, this is not always the case.

Questionnaires have advantages over some other types of surveys in that they are cheap, do not
require as much effort from the questioner as verbal or telephone surveys, and often have
standardized answers that make it simple to compile data.

However, such standardized answers may frustrate users. Questionnaires are also sharply limited
by the fact that respondents must be able to read the questions and respond to them. Thus, for some
demographic groups conducting a survey by questionnaire may not be concrete.

For this I developed a questionnaire with 19 questions which consisted of rating scale questions
and multiple choice. The format of my questionnaire is in the appendices section of this report.

1.8.2 Interview:
An interview is a conversation where questions are asked and answers are given. In common
parlance, the word "interview" refers to a one-on-one conversation with one person acting in the
role of the interviewer and the other in the role of the interviewee. The interviewer asks questions,
the interviewee responds, with participants taking turns talking. Interviews usually involve a
transfer of information from interviewee to interviewer, which is usually the primary purpose of the
interview.

For this report I sat down with general manager of the organization and ask series of questions.
These questions were focused to get information about the organizations history, background and
methods used for motivating the employees.

1.9 Techniques of project report analysis

Data analysis is an important stage of research process. Its main purpose is to change the data from
an unprocessed form to an understandable presentation. This is basically, transformation of data to
information. The different data analysis techniques used are:

1.9.1 Quantitative technique

Quantitative technique is the process of analyzing the data with the help of mathematical and
statistical tools and techniques. It is the mathematical operations to investigate the properties of
data. Quantitative technique includes statistical analysis, bar diagrams, pie charts, line charts,
tables etc.

1.9.2 Qualitative technique

Qualitative data consists of words and observations, not numbers. They are the theoretical data that
requires creativity, discipline and systematic approach. There are various method of analyze

3
qualitative data. Some of them are more general, while others are more specific for certain type of
data. But they all are based on textual analysis.

4
 2. Tasks and activities performed
2.1 Demographics
2.1.1 Gender
Gender: Male Female
Number: 14 5
Percentage: 74% 26%
Table 1: Respondents of gender

Gender
Male Female

26%

74%

Figure 1: Respondents of gender

From the above pie chart we can see that out of 19 employees, only 5 were females which
represents 74% and 14 were male which represents 26% of the total employees. It seems that the
male employees are higher than the female employees in Waves company.

As we can observe, the company has a high male to female employees. The company is willing to
employ females as much as males in their technical team but because there seems to be low female
applicants who apply for the job, there is male dominancy in the company.

2.1.2 Age of the employees

Age Group: 16-20
years 21-30 years 31-40 years More than 41 years
No. of Employees 5.26% 42.10% 42.10% 10.52%
Table 2: Age group of employees

5
 More than 41
Age
years 16-20 years
11% 5%

31-40 years
42% 21-30 years
42%

Figure 2: Age group of the Employees

From the above bar diagram we can see that the maximum number of employees are between the
age of 21 30 years and 31 - 40 years, both having an equal number of employees 8. Only 1
employee is between the age of 16 20 year whereas 2 employees are more than 41 years.

2.1.3 Working years in the company

Working years 6 months - 1 year 1 - 3 years 3 - 5 years More than 5 years
No. of Employees 2 1 5 9
Table 3: Working experience in the Company

Working years
10
9
8
7
6
5
Number of employees
4
3
2
1
0
Less than 6 6 months - 1 1 - 3 years 3 - 5 years More than 5
months year years

Figure 3: Working years in the company

6
From the above bar diagram we can observe, 9 employees have been working there for more than 5
years, 5 employees have been working between 3 -5 years, 1 employee has been working between

1- 3 years, 2 employees have been working for 6 months to a year and another 2 have been working
for less than 6 months.

From this we can see that the maximum number of employees working at the company have been
loyal to the company. The company has provided job security to the employees.

2.2 Analysis of tasks, problems and findings

2.2.1 Overall satisfaction of the employees
No. Very Dissatisfied Somewhat Somewhat Satisfied Very
Dissatisfied Dissatisfied Satisfied Satisfied
Percentage 0.35 % 6.31 % 10.52 % 26.31 % 39.64 % 16.84 %

Table 4: Overall satisfaction of the employees

Overall Satisfaction
45
Satisfied
40
35
Somewhat
30
Percentage %

Satisfied
25
20 Very Satisfied
15 Somewhat
Dissatisfied
10 Dissatisfied
Very
5 Dissatisfied
0 1

Figure 4: Overall satisfaction of the employees

Mean Standard Deviation

4.49 1.103
Table 5: Mean & Standard Deviation of overall satisfaction

The above figure 4 shows the satisfaction of employees of Waves Company. According to my
survey of nineteen employees having different age group as well as experience I was able to find
that on average employees were satisfied with a mean of 4.49. Likewise, with a Standard Deviation
of 1.103 the satisfaction is not steady throughout the employees and the reason seems to be related

7
to their job post. So, from the above data it could be easily said that in overall more than fifty
percent (50%) employees are satisfied working in Waves Company.

2.2.2 Salary/Wages for concerned work

Satisfaction Very Dissatisfied Somewhat Somewhat Satisfied Very
Dissatisfied Dissatisfied Satisfied Satisfied
No. of 0 1 4 7 5 2
employees
Table 6: Salary/Wages satisfaction level

Salary/Wages for the work I do

Very Satisfied 2

Satisfied 5

Somewhat Satisfied 7

Somewhat Dissatisfied 4

Dissatisfied 1

Very Dissatisfied

Figure 5: Salary/Wages satisfaction level

Mean Standard Deviation

4.15 1.09
Table 7: Mean & Standard Deviation of Salary satisfaction

The above table 6 and figure 5 shows that out of 19 employees, 7 are Somewhat Satisfied, 5 are
Satisfied , 4 are Somewhat Dissatisfied, 2 are Very Satisfied, and 1 employee is Dissatisfied with
the salary they receive for their concerned work at Waves Company. From table 7, it also seems
that satisfaction level is below average (4.15 < 4.49).

2.2.3 Cleanliness/Maintenance of work environment

Satisfactio Very Dissatisfied Somewhat Somewhat Satisfied Very
n Dissatisfied Dissatisfied Satisfied Satisfied
No. of 0 1 1 4 10 3
employees
Table 8: Cleanliness/Maintenance of work environment

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 Cleanliness/Maintenance of my Work Environment

Very Satisfied 3

Satisfied 10

Somewhat Satisfied 4

Somewhat Dissatisfied 1

Dissatisfied 1

Very Dissatisfied

Figure 6: Cleanliness/Maintenance of work environment

Mean Standard Deviation

4.68 0.99
Table 9: Mean & Standard Deviation of Cleanliness/Maintenance of work environment

The above table 8 and figure 6 shows that out of 19 employees, 10 are Satisfied, 3 are Very
Satisfied, 4 are Somewhat Satisfied, 1 employee is Somewhat Dissatisfied and 1 employee is
Dissatisfied with the cleanliness and maintenance of work environment at Waves Company. From
table 9, it also seems that satisfaction level is above average (4.68 > 4.49).

2.2.4 Recreational and refreshment activities

Satisfaction Very Dissatisfied Somewhat Somewhat Satisfied Very
Dissatisfied Dissatisfied Satisfied Satisfied
No. of 0 4 1 5 8 1
employees
Table 10: Satisfaction level with Recreational and Refreshment activities

Recreational and refreshment activities

Very Satisfied 1

Satisfied 8

Somewhat Satisfied 5

Somewhat Dissatisfied 1

Dissatisfied 4

Very Dissatisfied

Figure 7: Satisfaction level with Recreational and Refreshment activities

9
 Mean Standard Deviation
4.05 1.30
Table 11: Mean & Standard Deviation of Recreational and Refreshment activities

The above table 10 and figure 7 shows that out of 19 employees, 1 employee is Very Satisfied, 8
are Satisfied, 5 are Somewhat Satisfied, 1 employee is Somewhat Dissatisfied and 5 are
Dissatisfied with the Recreational and refreshment activities(field trips, picnics, etc.) at Waves
Company. From table 11, it also seems that satisfaction level is below average (4.05 < 4.49).

2.2.5 Availability of office equipment & supplies

Satisfaction Very Somewhat Somewhat Very
Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Satisfied
No. of
employees 0 2 1 3 9 4
Table 12: Satisfaction level with the availability of office equipments

Availability of office equipment & supplies

Very Satisfied 4

Satisfied 9

Somewhat Satisfied 3

Somewhat Dissatisfied 1

Dissatisfied 2

Very Dissatisfied 0

Figure 8: Satisfaction level with the availability of office equipments

Mean Standard Deviation

4.63 1.18
Table 13: Mean & Standard Deviation of availability of office equipments

The above table 12 and figure 8 shows that out of 19 employees, 9 employees are Satisfied, 4 are
Very Satisfied, 3 are Somewhat Satisfied, 2 are Dissatisfied and 1 employee is Somewhat
Dissatisfied. From table 13, it also seems that satisfaction level is above average (4.63 > 4.49).

2.2.6 Companys awareness of staffs needs

Satisfaction Very Somewhat Somewhat Very
Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Satisfied
No. of
employees 0 2 1 3 9 4
Table 14: Satisfaction level for companys awareness of staffs needs

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 Company's awareness of staffs' needs

Very Satisfied 1

Satisfied 6

Somewhat Satisfied 5

Somewhat Dissatisfied 5

Dissatisfied 1

Very Dissatisfied 1

Figure 9: Satisfaction level for companys awareness of staffs needs

Mean Standard Deviation

3.89 1.34
Table 15: Mean & Standard Deviation of companys awareness of staffs needs

The above table 14 and figure 9 shows that out of 19 employees, 1 employee is Very Satisfied, 6
are Satisfied, 5 are Somewhat Satisfied, 5 are Somewhat Dissatisfied, 1 employee is Dissatisfied
and also another 1 employee is very dissatisfied with companys awareness of staffs needs. From
table 15, it also seems that satisfaction level is below average (3.89 < 4.49).

11
2.2.7 Factors most liked working for The Waves Company

Factors No. of employees

Ability to contribute 6.5 %

Advancement Opportunities 4.8 %

Benefits 6.5 %

Compensation 0.8 %

Flexibility/Hours 12 %

General (Positive) Environment 10.5 %

Immediate Work Environment 2.4 %

Job Security 9.7 %

Leadership 8.9 %

Professional Development 7.3 %

Location 11.3 %

Mission/Vision of the company 7.3 %

My Work 11.3 %

Table 16: Factors most liked working for Waves Company

What do you like the most working for The Waves Company ?

My Work
Mission/Vision Of the Company
Location
Learning/Professional Development
Leadership
Job Security
Immediate Work Environment
General (Positive) Environment
Flexibility/Hours
Compensation
Benefits
Advancement Opportunities
Ability to Contribute

0 1 2 3 4 5 6 7 8 9 10 11 12 13

Percentage %

Figure 10: Factors most liked working for Waves Company

12
The above table 16 and figure 10 shows the factors which the employees of Waves Company like
the most. According to the survey among nineteen employees it was found that flexibility/hours
(12%), their work (11.3%) and location (11.3%) are the factors which the employees of the
organization like the most. Likewise, the factor that they least like is the Compensation (0.8%) in
the context of Waves Company. There are some other factors also like Job Security (9.7%),
General (Positive) Environment (10.5%), Benefits (6.5%), etc.

2.2.7 Factors that would increase the satisfaction level of the employees

Factors Percentage (out of 100%)

Regular feedbacks for the managers 10.8 %

Better Communication 12.6 %

Bonus System 13.5 %

Extra time-off 8.1 %

Special Privileges 11.7 %

Event Invitations 11.7 %

Profit Sharing 7.2 %

Encouragement to give innovative ideas 8.1 %

More work delegated to you 1.8 %

Salary Increment 14.4 %

Table 17: Factors that would increase the satisfaction level

What would increase your work satisfaction level ?

Salary Increment
More work delegated to you
Encouragement to give innovative ideas
Profit Sharing
Event Invitations
Special Privileages
Extra-time off
Bonus System
Better Communications
Regular feedbacks for the managers

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Percentage %

Figure 11: Factors that would increase the satisfaction level

13
The above table 17 and figure 11 shows the factors which would increase the satisfaction level of
employees of Waves Company. According to the survey among nineteen employees it was found
that Salary Increment (14.4%), Bonus System (13.5%) and Better Communication (12.6%) are the
factors which would most increase the satisfaction level of employees of the organization.
Likewise, some other factors are Special Privileges (11.7%), Even Invitation (11.7%), Regular
feedbacks from the manager(6.5%), etc.

14
 3. Conclusion and Recommendation
3.1 Conclusion
In conclusion, the study showed the following points:

Most of the respondents are male in comparison to female.

The highest age group respondents involve were 21-30 and 31-40.
Most of the employees working had worked there for more than 5 years.
Employees were somewhat satisfied with their salary but would be more motivated if the
salary was increased.
The factor which the employees liked the most are time flexibility, location and one selfs
work respectively.
Respondents are satisfied with the availability of office equipments and supplies.
Not all of the employees were satisfied with the companys awareness of their needs.
Most of the respondents preferred financial incentives as their motivational factor.

In general, employees working are satisfied at their current job. Employees seem to enjoy their
working environment and co-workers. They seem to have healthy communications among each
other and have good interactions but needs to work on communication with the upper management.

There are some fields where the company can improve to gain better feedbacks from the employees
like involving in more recreational and refreshment activities, providing better opportunities for the
staffs to develop professionally or help student employees advance in education.

For the smooth day to day operation at Waves Company, employees positive satisfaction is to be
credited.

3.2 Recommendation
After the overall study of the employees satisfaction in the company. I realized there are some
ways that can be adopted by the company to increase their employees satisfaction level and
efficiency. Some of the recommendations to the organization based on the study and report are
discussed below:

The company could use some additional incentive based motivation techniques to better
motivate the employees. As most of the employees stated salary increment, the company
should consider about it.
The company could provide the facility of bonus system for overtime.
Organization should give more importance to communication between employees & the
upper management which would gain more coordination.
The company could also involve in more recreational & refreshment activities so as to
reduce job monotony for the employees of the company.

15
 Reference

The references that I used to write this report are:

https://www.ttuhsc.edu/oiea/documents/ESS_Fall2012_Institutional_Report.pdf
http://www.amplituderesearch.com/job-satisfaction-surveys/sample-template.shtml
http://www.wavesgroup.com/
https://en.wikipedia.org/wiki/Job_satisfaction
http://academic.csuohio.edu/kosteas_b/Job%20Satisfaction%20and%20Promotions.pdf
http://www.marketest.co.uk/market-research-questionnaire/107/HR_employee_satisfaction

16
 Appendix

Questionnaire
Please fill up the details below: (Tick mark in the appropriate box)

Personal Information

Gender Female Male Qualification (Optional):

Age: 16-20years 21-30years 31-40years More than 41 years

Working Years: Less than 6 months 6 months-1 years 1-3years 3-

5years

More than 5years

A. Rate your overall satisfaction of the following items:

Rate: 1 2 3 4 5 6

No. Questions Very Dissatisfi Somewha Somewha Satisfie Very

Dissatisfi ed t t d Satisfie
ed Dissatisfi Satisfied d
ed
1 Sense of belonging at
Waves Company

2 Salary/Wages for the

Work I do

3 Sense of Personal
Safety/Security in the
work environment

4 Ability to report
complaints without fear
of retaliation

5 Cleanliness/
Maintenance of my
Work Environment

6 Sufficiency of
Workspace

17
No. Questions Very Dissatisfi Somewha Somewha Satisfie Very
Dissatisfi ed t t d Satisfie
ed Dissatisfi Satisfied d
ed
7 Clerical/administrative
assistance

8 Availability of office
equipment & supplies

9 Companys awareness
of staffs needs

10 Workload for my
position

11 Opportunities for
professional
development/
continuing education
12 Communication within
the company

13 Opportunities to provide
feedback

14 Interaction with other

employees of the
company
15 Recreational and
refreshment activities
(field trips, picnics,etc.)
provided by your
company

B. Rate the importance of the following items:

No. Questions Unimporta Of little Moderate Import Very
nt importan ly ant Import
ce importan ant
t
1 Feeling that your work is
valued & appreciated

2 Receiving recognition for

your
contributions/achievements

18
C. What do you like most about working for The Waves Company?
a) Ability to Contribute
b) Advancement Opportunities
c) Benefits
d) Compensation
e) Flexibility/Hours
f) General (Positive) Environment
g) Immediate Work Environment
h) Job Security
i) Leadership
j) Learning/Professional Development
k) Location
l) Mission/Vision of the company
m) My work

D. Which of the following would increase your work satisfaction level in the company ?
a) Regular feedback from the managers
b) Better Communications
c) Bonus System
d) Extra Time off
e) Special Privileges (petrol paid for, lunch paid for, public vehicle fare paid for, etc.)
f) Event invitations (picnics, office trips, etc.)
g) Profit sharing
h) Encouragement to give development/innovative ideas
i) More work delegated to you
j) Salary Increment
k) Other

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