TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D014/D015/D078/D079 075 REISSUE 02/02/2010

GESTETNER - MP C6000/MP C7500/Pro C550EX/Pro C700EX
LANIER - LD260c/LD275c/Pro C550EX/Pro C700EX
RICOH - MP C6000/MP C7500/Pro C550EX/Pro C700EX
SAVIN - C6055/C7570/Pro C550EX/Pro C700EX

SUBJECT: LIGHT IMAGE DENSITY OR TONER DUSTING

SYMPTOM:
Light image density or toner dusting occurs after replacing the PCU Assembly or the Development Units.

CAUSE:
When the PCU Assembly or just the Development Units are replaced, Service Programs 3010-1 through 4,
3011-1 through 4, 3012-1 through 4 and 3013-1 through 4 have not been updated.

SOLUTION:
Whenever the PCU Assembly or just the Development Units are being replaced, you must also enter the
Service Program data shown on the label attached to the Development Unit. (See example in photo below).
This procedure is also mentioned in the current field service manual under New PCU.

I IMPORTANT: If the following procedure is not performed when replacing the PCU Assembly or the
Development Units, light image density issues or toner dusting will be experienced.

In the photo above, the label [A] comes with the new PCU or Development Unit. It is used for your reference
and shows the data that needs to be entered into the SPs.

Example: The label in [A] above shows the TD Sensor Factory Data. Depending on what color Developer
Unit you are replacing, you would input the data for that color. The label shows SP3-01-*-001=8.17. If you
were to use this Developer Unit for Magenta, you would input this data (all 4 numbers from the label) into
SP3011-1 through 4. (See page 2.)

Copyright 2010 RICOH Americas Corporation. All rights reserved. Page 1 of 4

 Tech Service Bulletin No. D014/D015/D078/D079 075 REISSUE

Service Notes:
When replacing the entire PCU or just the Developer Unit, you must follow the procedure in the
Field Service Manual under New PCU or Development Unit ( 3.4.5 New PCU or Development Unit
in the SM). The service manual explains in more detail as to which SPs must be entered and more
important, when in the process of replacement they should be input.
This data must also be input if the NVRAM has been cleared or replaced. The SP data for the
original Development Units can also be found on the factory data sheet that comes with every
machine.
Please refer to TSB D014/D015/D078/D079 074 LIGHT IMAGE DENSITY for other Light Image
Density causes.
Makes sure that all firmware is up to date.
A worn or dirty ITB will also cause low image density or toner dusting.
Music sensors should always be cleaned with alcohol not a dry rag. Using a dry rag creates static
and attracts toner dust.

Additional Information:
The following table is an SP Checklist that you should be aware of and follow before and after replacing
developer.

Service Program Checklist: Check Before & After Developer Replacement

SP# Description Target Value Note
Under low temperature conditions, the
SP2302-001 Temperature Display 10C 32C
machine will control the toner density inside
the developer high, in order to keep the image
density on the paper normal.
Under low humidity conditions, the machine
SP2302-002 Humidity Display 15 80%
will control the toner density inside the
developer high, in order to keep the image
density on the paper normal.
continued

Page 2 of 4
 Tech Service Bulletin No. D014/D015/D078/D079 075 REISSUE

Service Program Checklist: Check Before & After Developer Replacement continued
SP# Description Target Value Note
depends on These values are adjusted by:
SP3002-005 VTcnt: Disp/Set Current Val:K
condition
depends on SP3801-XXX (Init TD Sensor) or
SP3002-006 VTcnt: Disp/Set Current Val:M SP3811-XXX (Dev Setup Execute)
condition
depends on
SP3002-007 VTcnt: Disp/Set Current Val:C If the NV-RAM clear was performed, this
condition
value will be changed to factory default. If you
have an SMC print out before the NV-RAM
clear, you can input the value manually. Or if
you have uploaded the SP data to SD card by
SP5824, these values can be returned to the
depends on correct value by downloading the SP data
SP3002-008 VTcnt: Disp/Set Current Val:Y
condition from SD card to the machine by SP5825. In
case you do not have either one, you have
to replace the developers and perform the
Init TD Sensor (SP3801-XXX) or Developer
Setup execute (SP3811) again.
SP3010-001 TD Sn: Factory Data: K VTcnt
SP3010-002 TD Sn: Factory Data: K Vt (H These SPs should be input manually
according to the value printed on the bar code
SP3010-003 TD Sn: Factory Data: K Vt (M label on each development unit. If the NV-
SP3010-004 TD Sn: Factory Data: K VtL RAM is cleared, these values will be changed
SP3011-001 TD Sn: Factory Data: M VTcnt to the factory default. If you upload the SP
SP3011-002 TD Sn: Factory Data: M VtH data to the SD card by SP5824 before the
SP3011-003 TD Sn: Factory Data: M VtM Printed on NV-RAM clear, you can download the value
SP3011-004 TD Sn: Factory Data: M VtL the barcode from SD card to the machine by SP5825.
label on each Otherwise, you have to input manually again
SP3012-001 TD Sn: Factory Data: C VTcnt development according to the value printed on the bar code
SP3012-002 TD Sn: Factory Data: C VtH unit. label on each development unit. In case you
SP3012-003 TD Sn: Factory Data: C VtM do not have either one, you have to
SP3012-004 TD Sn: Factory Data: C VtL replace the developer and then input this
SP3013-001 TD Sn: Factory Data: Y VTcnt data after performing developer fill but
SP3013-002 TD Sn: Factory Data: Y VtH before you perform the Init TD Sensor
(SP3801-XXX) or Developer Setup execute
SP3013-003 TD Sn: Factory Data: Y VtM (SP3811) again.
SP3013-004 TD Sn: Factory Data: Y VtL
If these SPs are reduced, it will reduce the
toner density inside the developer. This would
K - 0.43 also reduce toner scattering. However, the
one side affect is lower image density on the
SP3531 1 M - 0.45 paper. If you are experiencing toner
Process Control Target
through 4 C - 0.45 scattering/dusting, you can try reducing these
numbers (NO LOWER THAN 0.40).
Y - 0.45 Remember the side affect it may cause. By
adjusting these SPs, you will see a direct
affect on SP3561 27 through 30.
These SPs show the toner density for each
color. This is achieved by the latest process
control. If these numbers are HIGH, the
SP3561-27 Target value is development ability of the toner inside the
Dev gamma: Disp/Set
through 30 between 10 & 11 development unit is low. One suspected
cause is the machine running is a low
temperature and low humidity environment.
See SP2302-1&2 for these readings.
Confirmation of successful execution of
SP3815-001 Developer Fill:Disp:Result 1111 SP3814 (Execute Developer Fill)
"1111" is successful for all colors.
continued

Page 3 of 4
Tech Service Bulletin No. D014/D015/D078/D079 075 REISSUE

Service Program Checklist: Check Before & After Developer Replacement continued
SP# Description Target Value Note
This is the results of the latest performance of
SP3811-XXX (DevSetup Execute). "1111"
means successful. If the NV-RAM is cleared,
this value will be changed to the
"4444"(factory default). You cannot input this
value manually.

If you perform SP3811-XXX (DevSetup

Execute) again after the developer
replacement, it will be rewritten according to
the results. If SP3811-XXX (DevSetup
Execute) has been performed successful,
SP3812-001 Dev Setup Execute 1111
these values will be "1111".
NOTE: Never perform SP3811-XXX
(DevSetup Execute) with old developer!
SP3811-XXX (DevSetup Execute) should be
performed ONLY with brand new developer.

SP3812-001 does NOT show the results of

SP3801-XXX (Init TD Sensor). It means that
once SP3812-001 has been changed to
"4444", the value will not change even though
you performed SP3801-XXX (Init TD Sensor)
successful.
This SP shows the results of process control
self check. The process control self check is
performed during SP3801-XXX (Init TD
Sensor) or SP3811-XXX (DevSetup Execute).
SP3821 Pro Con OK? 10101010
"10101010" means successful. Other than
"10101010" means that there is a process
control self check error.

Check if any SCs concerning the developer

initialization or process control have occurred
before. If such an SC (for example SC418:
depends on
SP7403-001 SC History LED error during Vsg adjustment) has
condition
occurred before, you have to check the
relating parts (for example, ID sensor dirty for
the case of an SC418)

Page 4 of 4