Keeping in contact with existing customers in person and by phone

Making appointments with and meeting new customers

Agreeing sales, prices, contracts and payments
Meeting sales targets
Promoting new products and any special deals
Advising customers about delivery schedules and after-sales service
Recording orders and sending details to the sales office
Giving feedback on sales trends

KRA 1: Service current accounts and develop new accounts to meet sales targets through effective technical sales presentation
KPi : 25 mill. dollars
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KRA 2: To source and secure new business to ensue optimal growth for the company products, in accordance with new busines

KPi : 5 mill.dollars
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KRA 3: To optimise retention of existing business by maintaining at least an 95% . This within rate achievement and effective cr
KPi: 20 mill.dollars
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KRA 4:To provide effective, efficient, professional service and advice to ensure client satisfaction of the highest level. This throu

KPi : 95% satisfaction level

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KRA 5:Remain informed and up to date with regards to Industry related news, Opposition activity, product knowledge and conti

KPi: monthly reports

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KRA 6: Puts PRODUCT / technical knowledge to commercial use and prepares estimates and tenders in accordance with sales a
KPi: monthly reports.
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KRA 7 :Monitor competitive activity and report significant developments to management.
KPi: monthly reports
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KRA 8 :Contribute to ANNUAL SALES / marketing plans, contribute to key- / target customers TARGETING.
KPi: annual plan .
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KRA 9: Establish and maintain a high level of customer satisfaction. Communicate to and work with the other departments as n
KPi : minimal customer complaints.
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KRA 10: Works with Accounts Receivable to collect on accounts and to define credit terms that will most likely achieve paymen
KPi : debts- less 30 days.
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KRA 11: Attend all Sales Meetings .
KPi : 100%
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KRA 12: Attend and participate in workshops and training programmes as and when offered.
KPi : 100%
echnical sales presentations and utilisation of support services.

cordance with new business targets set.

hievement and effective credit policy parameters.

he highest level. This through effective and efficient management of individual portfolio and database of prospects, current clients and pas

roduct knowledge and continuously strive to develop own skills and knowledge in order to perform optimally.

in accordance with sales and pricing policy.

the other departments as necessary to resolve unique customer issues/concerns.

most likely achieve payment and retain the customer

rospects, current clients and past clients.